| dc.description.abstract | With the popularity of Internet, people are getting used to complete governmental
businesses via Internet. In order to respond to the rapid changing e-era, promoting
online services is a new trend for the government, and hoping that through the various
Internet application accesses, the government can provide a faster and more efficient
service for its citizens.
This study is to discuss about citizens’ needs and their opinions toward the usage
of the Internet services of Taoyuan government. The study shows that there is an
imbalance between the Internet services the government provides and the needs of its
citizens. This study found that the ratio of using the online application services is low,
which is about less than 30 percent. In addition, among those respondents who are
aware of the online services, there are 50 percent of them who have never used them yet.
Thus, this study concludes that other than the needless of the existence of the online
services, the reasons could also be that the design of the application processing flow
mechanism does not meet the respondents’ expectations, the respondents’ concern about
the privacy, computer safety convenience, accessibility, and stability of the
e-government services.
From the results of the survey analysis, five short-term suggestions and three
long-term advices are provided for Taoyuan government to better serve its citizens.
Limitations and implications of this study are discussed at the end of this thesis.
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