| dc.description.abstract | The Six Sigma improvement program was developed by Motorola in 1987. Due to its effective utilization of statistical methods and data analytical tools, the Six Sigma program has been widely applied to the aspect of quality management in every industry. It has become one of the main guiding protocols that many companies use to improve the weakness and enhance good production rate in the manufacturing process. The main reason that Six Sigma program has been so widely applied is because its DMAIC implementation method allows us to, through systematic information gathering and problem evaluation and analysis, further develop a set of effective resolution methods to achieve the company’s management goals.
High amount of Inventory principal adds to a company’s financial stress and burden, but in order to provide good service quality to customers, an appropriate amount of Inventory is necessary. Therefore, having high quality of customer service and low Inventory Holding cost has always been every manager’s important goal in administration and management.
The present study, by utilizing the example of a TFT-LCD company in Taiwan that employed the Six Sigma program’s DMAIC method to improve its company’s spare parts inventory management, investigated how this company made use of the five improvement circles of Define, Measure, Analyze, Improve, and Control that the Six Sigma program entailed to resolve the high inventory problem in its spare parts management.
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