|dc.description.abstract||The management method of business excellent performance assessment system, was introduced to Taiwan in 2006. Because of new management methods, how to introduce the consulting services more match the requirements of enterprises, what assessment methods should be modified to fit the corporate culture in our country, how to promote business to firms that firms willing to accept. Above three is the purpose of this research.
I visit four companies, that was select to be studied in this study from 16 companies have been conducted business excellence assessment system by us. The issue in the study is about service satisfaction, the implementation of opportunities to improve that was offer by consultants, and comparison of performance before and after assessment, these data was collected by questionnaires, and another part to visit firm’s top manager or whom in charge the system on-site about the motivation to introduce assessment system, the benefits of implementation assessment system and improvement suggestions. Induction method was used to analysis the four- company feedback after data collection.
After research, the following was found:
1. The selling points to promote the business of assessment system are: to help companies understand the advantages of management, can help companies understand the opportunities for improvement management, to help implementation of strategic planning, has helped the company the objectives and strategies of the sector can be linked with firm’s goals and strategies, and to enhance the company’s ability of management, these is the top 5 items.
2. In general local firms the item most need to improve in management: (1) business result(2)leadership and management concept (3)human resource management and knowledge management
3. In general local firms the most strength point in management: (1)process management(2)information
strategy, implementation and management
4. The structure of assessment system can be used to integrate the strategy from top management to bottom management and through the company in large enterprises.