dc.description.abstract | Abstract
The purpose of this research is to investigate the operation and management models of cemeteries. The thesis focuses on customers’ needs, analyzing the pros and cons of current cemetery suppliers’ management models with respect to the legal, financial, engineering, marketing, and after sales service perspectives. The weaknesses and problems in the current systems and legal regulations are discussed in light of the product life cycles. By reviewing the difficulties which suppliers currently experience, this research attempt to propose solutions which may turn cemeteries into a comfortable place with a relaxing atmospheric, satisfying people’s needs. It is expected that the proposed solution can help establish cemeteries to become a service that satisfy customers’ needs, eliminate the general negative stereotypes toward cemeteries. The goal is to build cemeteries which provide long-term quality services that can pacify the living family members of the dead, helping the society in general and family in particular.
This research examines the issues that current cemetery suppliers experience, and the problems in current legal regulations in meeting cemetery suppliers’ needs. It is hoped that the proposed solution can reach a balance among engineering safety, Chinese traditional rituals, and environmental concerns. Through pollution reduction and material recycling, the new cemetery system is expected to help preserve the earth planet, and build a sustainable environment for our future descendent.
It is also hoped that the results of this research can help people understand the seemingly distant cemetery business, turning around people’s negative stereotype toward cemeteries. It is also hoped that the government can speed up to build better legal regulations and service interface to fulfill cemetery suppliers’ needs in operation and management, so that they can provide better services to people in need.
| en_US |