dc.description.abstract | Collaboration is the interaction process within people or groups to complete a task. With the advent of the web2.0 era, people pay more and more attention to the idea of collaboration. According to the IBM 2006 Global CEO survey, 75% of respondents would consider the collaboration as a very important part of innovation.
In addition, the globalization and the increasing size of companies have made decision-making even more complex to the managers. As a result, the tasks are often done by inter-departments work, rather than a person or one department. Some studies show that 90% of the reports completed by CEOs are the outputs of team work. Facing the increasingly competitive environment, how to lead various sectors in a company to complete the decision tasks efficiently is an imperative issue. The collaboration of groups helps companies by sharing the information and strengthening the process of decision-making, thus achieve the goal more effectively.
In response to the importance of collaboration nowadays, lots of tools for collaboration begin to appear on the Internet. Wiki, for example, is one of the platforms of collaboration. In order to understand the effect of inter-departmental collaboration on Wiki, this study simulated an inter-departmental situation, using laboratory experimental method, and conducted the collaborative research by pretest-posttest peering in groups design. The purpose is to explore the impact of collaborative effectiveness (productivity, decision quality, satisfaction) in the inter-departmental situation with different tasks (intellectual tasks, preference tasks) and different collaborative ways (Wiki, Non-Wiki). The research shows that: in the context of different tasks using Wiki collaboration, the productivity, decision quality and satisfaction are significantly higher than using the traditional collaborative way. This study can be a reference to extend Wiki within an organization or across organizations as a collaborative tool and to enhance the development of Wiki, thus improve the efficiency and effectiveness in decision making.
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