| dc.description.abstract | For years, Germany, UK, Netherland and Demark have deployed the flexible working hours system under integrated supporting measures and mechanism. This study, from national point of view probe into national policy of implementing flexible working hours, and further to the different enterprises in the country. Example, Volkswagen in Germany signed collective agreement of decreasing working hours as a substitute in paying high amount of severance as dismissal. This becomes a pioneer policy in working hours. Heineken of Netherland, with the “Platform of working smart “, via new technology and new organization type to reach better labor-enterprise relationship. The TOKYU Department store in Japan, deploy a mechanism named “free time employee“ which attract applicants who willing to join according to vacancy provided.
In the pragmatic study, this research enters a domestic retail cashier flexible work shift system. After the implementation, the conduct of customer satisfaction survey result an improvement of waiting time in cashier line and friendliness. The other part is using descriptive statistics and regression analysis. The sample survey reveal, the flexible working shift system has positive influence to cashiers who are double income and family with kids. In the other hand, this system influential to working performance, cashier who are junior has senior cashier accompany with could bring better working performance, due to senior cashier are familiar with company operating system than junior. As to education level, the cashiers who are high school and high school below performs better performance which depends on their demand for flexible working hours.
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