在文化差異下，探討創新協同合作工具針對不同任務性質之績效

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姓名

董屏(Ping Tung) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

在文化差異下，探討創新協同合作工具針對不同任務性質之績效
(In Different Cultures, the Performance Differences of Innovative Collaboration Tools for the Different Tasks)

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至系統瀏覽論文 ( 永不開放)

摘要(中)

二十世紀末之資訊通訊科技革命，引發企業朝向電子化的發展，也促使協同商務 (Collaborative Commerce) 被運用在許多企業之中，協同合作也達到前所未有的規模。Wiki就是其中一種為人熟知的協同合作平台，為了瞭解Wiki協同合作成效是否因文化差異而不同，本研究使用實驗室實驗法，透過等組前後測實驗進行，比較東亞、東歐方文化背景的受試者共一百六十位之協同合作成效。本研究的目的在於探討，不同的任務(智力型任務、偏好型任務)以及不同的協同合作方式(Wiki, Non-Wiki)，對於協同合作成效(生產力、決策品質、滿意度)是否會因不同文化(台灣、匈牙利)而受到影響，研究結果發現，使用Wiki進行協同合作，其生產力、決策品質以及滿意度在不同的文化下有差異，本研究可將Wiki應用到跨國企業、跨部門及跨組織，作為協同合作工具的團隊應用上的建議，增強Wiki的發展性，以提升在制定決策的效率以及成效。

摘要(英)

The revolution of the Information technology in the 20th century, many enterprises toward to electronization and it made the Collaborative Commerce used in the firms. Due to the Collaborative Commerce, the Collaborative is more popular in nowadays and Wiki is one of the most famous Collaborative platforms.
In order to realize the effect between the difference of wiki collaborative platform performance and the difference of cultures, using laboratory experimental method, and conducted the collaborative research by pretest-posttest peering in groups design, compare to the culture in East Asia and East Europe, and we have total 160 attenders.
The purpose is to explore the impact of collaborative effectiveness (Productivity, decision quality, satisfaction) with the different tasks (intellectual tasks, preference tasks) and different collaborative ways (Wiki, Non-wiki) and different culture (Taiwan, Hungary). The research shows that: in the context of different tasks using Wiki collaboration, the productivity, decision quality and satisfaction are significantly higher than using the traditional collaborative way. This study can be a reference to extend to Wiki within an organization or across organization of across organizations as a collaborative tool and to enhance the development of Wiki, thus improve the efficiency and effectiveness in decision making.

關鍵字(中)

★ 協同商務
★ 協同合作
★ 文化差異
★ 生產力
★ 決策品質
★ 滿意度

關鍵字(英)

★ Collaborative Commerce
★ Collaborative
★ Culture Difference
★ Productivity
★ Decision Quality
★ Satisfaction

論文目次

論文摘要 v
Abstract vi
致謝辭 vii
目錄 viii
圖目錄 x
表目錄 xi
第一章緒論 1
第一節研究背景與動機 1
第二節研究目的 3
第三節研究流程 4
第二章文獻探討 6
第一節協同合作 6
第二節文化 11
第三節 Wiki 15
第四節任務型態 20
第五節任務/科技配適理論 21
第六節績效 22
第三章研究方法 25
第一節研究架構與假說 25
第二節變數定義與操作 29
第三節研究方法與實驗設計 32
第四章資料分析 38
第一節前測問卷分析 38
第二節正式問卷分析 43
第三節結構方程模式分析 50
第四節文化構面分析 55
第五節實驗設計分析 56
第五章結論 70
第一節研究發現與結論 70
第二節研究貢獻 76
第三節研究限制 78
第四節研究建議 79
參考文獻 81
附錄一前測問卷 87
附錄二正式測實驗前測問卷 91
附錄三正式測實驗後測問卷 97

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指導教授

粟四維、謝浩明
(Wesley Shu、How-Ming Shieh)

審核日期

2013-6-20

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