知識管理能力類型與新產品開發績效關係之研究

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黃建維(Jian-wei Huang) 查詢紙本館藏

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企業管理學系

論文名稱

知識管理能力類型與新產品開發績效關係之研究

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摘要(中)

專注於新產品開發已是現今廠商維持競爭力的重要關鍵，而新產品開發的流程與成果都需仰賴組織知識的有效運用及管理，因此組織必須致力於強化自身的知識管理能力，然而，無論組織規模大小，所能利用的資源皆是有限的，同時也必須審慎地評估外部因素的干擾，所以即便知識管理各流程能力皆應具備，但組織仍需考量多項因素而針對各流程能力有所著重取捨。

本研究將廠商分為著重不同知識管理能力類型的廠商，探討其中對新產品開發績效的差異，同時也納入了影響新產品開發績效的干擾因素：產品創新類型、環境不確定性，以瞭解兩群廠商於此時所呈現的差異。

本研究以國內兩百大製造業為研究對象，進行問卷調查，共發出350份問卷，實際有效問卷為137份，回收率為39.14%，研究分析結果如下：

一、著重不同知識管理能力的廠商，其新產品開發績效並沒有差異。注重知識取得與保護能力的知識擁有型廠商及注重知識轉換與應用能力的知識使用型廠商，他們所呈現的新產品開發績效並沒有差異。
二、考量不同產品創新類型時，不同知識管理能力類型廠商的新產品開發績效具有差異。當產品創新類型為漸進式創新時，知識擁有型廠商其新產品開發績效顯著高於知識使用型廠商；而當產品創新類型為急遽式創新時，知識使用型廠商則擁有較好的績效，分析結果也顯示產品創新類型確實有調節作用。
三、不同環境不確定性下，不同知識管理能力類型廠商的新產品開發績效具有差異。當廠商處於低環境不確定性時，知識擁有型廠商其新產品開發績效顯著高於知識使用型廠商，而當廠商處於高環境不確定性時，雖然知識使用型廠商擁有較好的新產品開發績效，但其差異卻未達顯著水準，即便如此，統計分析結果仍顯示環境不確定性具有調節作用。

摘要(英)

Focusing on new product development is the key for today′s firms to maintain competitive advantages. Both new product development processes and outcomes rely on the effective use and management of organizational knowledge. Therefore, organization must committed to enhance its knowledge management capabilities. Moreover, considering limited resources and interference of external factors, the organization should focus on the specific part of the knowledge management process.

This study take all samples into two kinds of knowledge management capabilities, then probe the difference of their effect to NPD performances. In addition, this study takes product innovation type and environmental uncertainty as moderating factors to realize their effects to relationship between knowledge management capabilities type and NPD performance.

In this study, five hundreds largest manufacturing were selected, 350 questionnaires were issued, 137 valid questionnaires were actual received, rated 39.14%, research and analysis results are as follows:

1. There is no difference of NPD performance between two kinds of manufacturing： one manufacturing focusing on knowledge acquisition and knowledge protection, the other focusing on knowledge conversion and knowledge application.

2. The moderating factors：product innovation type and environmental uncertainty, both eventually affect the relationship between knowledge management capabilities types and NPD performance.

關鍵字(中)

★ 知識管理
★ 知識管理能力
★ 新產品開發績效
★ 產品創新類型
★ 環境不確定性

關鍵字(英)

★ knowledge management
★ knowledge management capability
★ new product development performance
★ product innovation type
★ environmental uncertainty

論文目次

目錄
中文摘要……………………………………………………………………………….. i
英文摘要……………………………………………………………………………….. ii
誌謝…………………………………………………………………………………….. iii
目錄…………………………………………………………………………………….. iv
圖目錄………………………………………………………………………………….. v
表目錄………………………………………………………………………………….. vi
第一章緒論………………………………………………………………………... 1
第一節研究動機…………………………………………………………….. 1
第二節研究目的…………………………………………………………….. 3
第三節研究流程…………………………………………………………….. 4
第二章文獻探討…………………………………………………………………... 5
第一節知識管理能力……………………………………………………….. 5
第二節新產品開發績效…………………………………………………….. 16
第三節產品創新類型……………………………………………………….. 23
第四節環境不確定性……………………………………………………….. 28
第五節變數間關係之探討………………………………………………….. 34
第六節個案研究…………………………………………………………….. 36
第三章研究設計…………………………………………………………………... 37
第一節研究架構…………………………………………………………….. 37
第二節研究變數的操作定義與衡量……………………………………….. 38
第三節研究假設…………………………………………………………….. 43
第四節研究對象與問卷收集……………………………………………….. 46
第五節資料分析方法……………………………………………………….. 47
第六節信度與效度………………………………………………………….. 50
第四章研究結果與分析…………………………………………………………... 52
第一節樣本基本資料……………………………………………………….. 52
第二節知識管理能力類型與新產品開發績效……………………………. 54
第三節不同產品創新類型下，知識管理能力類型與新產品開發績效的關係…………………………………………………………………….. 64
第四節不同環境不確定性下，知識管理能力類型與新產品開發績效的關係…………………………………………………………………….. 70
第五節本章小結…………………………………………………………….. 76
第五章結論與建議………………………………………………………………... 77
第一節研究結論…………………………………………………………….. 77
第二節研究貢獻與實務建議……………………………………………….. 81
第三節研究限制與未來發展……………………………………………….. 83
參考文獻……………………………………………………………………………….. 84
附錄一個案研究…………………………………………………………………... 91
附錄二研究問卷…………………………………………………………………... 100

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指導教授

林明杰

審核日期

2014-7-25

推文