供應鏈機制與供應鏈績效間關係之探討：資訊系統為中介變數

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姓名

陳娸楣(Chi-mei chen) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

供應鏈機制與供應鏈績效間關係之探討：資訊系統為中介變數

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摘要(中)

供應鏈機制是企業提供產品或服務的流程，管理者以供應鏈機制作為經營策略，並以此控制供應鏈績效。在全球化與科技進步下，資訊科技協助管理者改善企業營運，但以往研究較少涉及資訊科技如何影響供應鏈機制。
　　近年來經濟不景氣，但中小企業卻持續成長，成為國家經濟發展重心；中小企業可用資源與規模有限，其供應鏈機制的規劃與運作格外重要。本研究以實證分析的方式，以臺灣地區中小企業作為研究樣本，逐步探討臺灣中小企業的供應鏈機制與供應鏈績效間的關係。除此之外並探討資訊科技對供應鏈的影響，觀察是否對供應鏈機制帶來中介效果。
　　本研究將中小企業供應鏈機制分為生產及儲運物流、服務物流，並將供應鏈績效分為營運能力、彈性能力與服務能力等三面向，以結構方程模式(Structural Equation Modeling, SEM)分析機制對績效的影響以及檢驗資訊系統的中介效果。根據207份有效樣本分析結果，發現生產及儲運物流對營運能力有正向影響，服務物流則對彈性與服務兩能力產生正向影響；而資訊科技能強化供應鏈機制的運作，具有中介影響力。最後，本研究針對研究結果進行分析，並與近期其他學者的研究比較與討論。

摘要(英)

Supply chain mechanisms are business processes that provide products or services to customers. Managers consider/implement supply chain mechanisms as operational strategies, which help control the supply chain performance. Under the rapid growth of information technology (IT) and globalization, information systems help managers improve their business operation, however, there is limited research regarding how IT affects supply chain mechanisms.
　　The economy is in depression now, but small and medium enterprises (SMEs) are still growing and have become the focus of the country’s economic development. Supply chain mechanisms are important to SMEs because these enterprises have limited resources. The present study investigates 207 SMEs in Taiwan and explores the relationship between supply chain mechanisms and its performance through empirical analyses. In addition, the present study also explores how IT mediates supply chain mechanisms and its performance.
　　We use Structural Equation Modeling (SEM) to analyze the relationship between supply chain mechanisms and its performance. We find that IT strengthens supply chain operations, and IT mediates supply chain mechanisms and its performance.

關鍵字(中)

★ 供應鏈機制
★ 供應鏈績效
★ 資訊科技
★ 中小企業

關鍵字(英)

★ supply chain mechanisms
★ supply chain performance
★ information technology
★ SMEs

論文目次

目錄

摘要 i
ABSTRACT ii
致謝 iiiv
目錄 iv
圖目錄 vi
表目錄 vii
第一章緒論 1
1.1 研究背景與目的 1
1.2 研究架構與流程 2
第二章文獻回顧 4
2.1 供應鏈與供應鏈機制 4
2.1.1 供應鏈的定義 5
2.1.2 供應鏈機制 7
2.2 供應鏈績效 8
2.3 供應鏈體系中的資訊系統 11
2.4 中小企業的供應鏈與資訊系統 11
第三章研究模型與研究問卷 13
3.1 研究模型與研究假說 13
3.1.1 研究模型一與研究假說 13
3.1.2 研究模型二與研究假說 15
3.1.3 研究模型三與研究假說 16
3.2 研究構面之操作性定義與問卷發展 18
3.2.1 影響企業供應鏈主要因素之衡量 18
3.2.2 問卷內容 22
3.3 研究設計 25
3.3.1 尺度衡量 25
3.3.2 資料蒐集方法 25
3.4 統計分析方法 26
3.4.1 敘述性統計分析(Descriptive statistics) 26
3.4.2 驗證性因素分析與效度分析 27
3.4.3 中介變數(Mediator)之構成條件 27
3.4.4 結構方程模式(Structural equation modeling, SEM) 29
3.5 小結 30
第四章研究分析與結果 31
4.1 樣本基本資料分析 31
4.1.1 問卷發放與回收概況 31
4.1.2 資料選取和受訪者基本資料分析 32
4.2 敘述性統計分析結果 36
4.2.1 供應鏈機制之敘述性統計分析 36
4.2.2 供應鏈績效之敘述性統計分析 38
4.2.2 供應鏈中資訊科技之敘述性統計分析 40
4.3 信度與效度檢驗 41
4.3.1 驗證性因素分析 41
4.3.2 信效度分析 45
4.4 假說檢驗結果 48
4.4.1 研究模型一檢定結果 48
4.4.2 研究模型二檢定結果 49
4.4.3 研究模型三檢定結果 51
4.4.4 檢驗結果整理 55
第五章研究論述 56
5.1 與Williams et al.(2013)內部整合對供應鏈回應性的影響比較 56
5.2 與Liu et al. (2013)吸收能力對資訊科技與企業績效之中介效果比較 60
第六章結論與後續研究方向 65
6.1 結論 65
6.2 研究限制與後續建議 66
參考文獻 67
附錄：正式問卷 71

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指導教授

呂俊德(Jun-Der Leu)

審核日期

2014-6-27

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