博碩士論文 101421025 詳細資訊




以作者查詢圖書館館藏 以作者查詢臺灣博碩士 以作者查詢全國書目 勘誤回報 、線上人數:11 、訪客IP:3.235.140.84
姓名 張誌文(Chih-wen Chang)  查詢紙本館藏   畢業系所 企業管理學系
論文名稱 團隊組成多元性影響任務衝突機制之研究─ 以新產品開發專案團隊為例
(The Impact of Functional Diversity on Task Conflict in New Product Development Project)
相關論文
★ 以第四方物流經營模式分析博連資訊科技股份有限公司★ 探討虛擬環境下隱性協調在新產品導入之作用--以電子組裝業為例
★ 動態能力機會擷取機制之研究-以A公司為例★ 探討以價值驅動之商業模式創新-以D公司為例
★ 物聯網行動支付之探討-以Apple Pay與支付寶錢包為例★ 企業資訊方案行銷歷程之探討-以MES為例
★ B2C網路黏著度之探討-以博客來為例★ 組織機制與吸收能力關係之研究-以新產品開發專案為例
★ Revisit the Concept of Exploration and Exploitation★ 臺灣遠距醫療照護系統之發展及營運模式探討
★ 資訊系統與人力資訊科技資源對供應鏈績效影響之研究-買方依賴性的干擾效果★ 資訊科技對知識創造影響之研究-探討社會鑲嵌的中介效果
★ 資訊科技對公司吸收能力影響之研究-以新產品開發專案為例★ 探討買賣雙方鑲嵌關係影響交易績效之機制 ─新產品開發專案為例
★ 資訊技術運用與協調能力和即興能力 對新產品開發績效之影響★ 社會鑲嵌與團隊衝突影響產品創新與效用之研究
檔案 [Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   至系統瀏覽論文 ( 永不開放)
摘要(中) 在跨功能部門別的產品開發團隊中,團隊成員的互動一直是過去研究關注的焦點。團隊組成的多元性對於衝突的影響有著不一致的看法。根據過去文獻,團隊中存在不同部門領域的成員,容易造成意見不合而導致衝突。但是,若團隊成員彼此專業性明確且專精,容易使得成員間增加彼此訊息交換,而增加心理安全感,降低衝突的發生。本研究試圖透過實證研究分析並探討團隊組成多元性對於任務型衝突的影響,並找到其影響機制。以及另外探討以專案複雜性程度的差異是否對於團隊多元性與任務型衝突之間的關係存在影響。
本研究針對台灣製造業廠商為主要研究主體,並以曾經參與過新產品開發專案的專案人員為研究對象,所得有效樣本為166份。根據實證研究結果發現,團隊組成多元性會透過資訊分享的增加而提高心理安全感,並降低任務型衝突的發生。而在專案特性的複雜度提高的情形下,會顯著削弱團隊組成多元性對於資訊分享的正向影響,而導致任務型衝突增加。
摘要(英) In the cross-functional NPD Team, the interaction among team members has always been the focus in the past researches. Papers have different arguments about the effect of functional diversity on conflict. According to the papers done before, a team is composed of the members that come from various departments. Such a situation is prone to causing conflicts because the team members do not always reach a consensus. However, if the special field of each team member can be clearly different from others, their distinction will be more likely to increase their information sharing, which enhances the psychological safety and diminishes the possibilities of conflicts. This research attempts to explore the effect of functional diversities on task conflict through experiments and analysis, and seeks for its influential mechanism. In addition, this paper also probes into whether the degree of project complexity affects the relationship between functional diversity and task conflict.
This research chooses Taiwanese manufacturers as the research topic. Those who have ever taken part in new product development projects are chosen as the research subjects. The total of the effective samples is 166. According to the experimental result, we examine that the psychological safety is mediated higher by functional diversity through the increase of information sharing; meanwhile, task conflict will be less likely to take place. However, as the degree of project complexity gets higher, the positive effect of information sharing will be lessened by functional diversity, causing the increase of task conflict.
關鍵字(中) ★ 跨部門團隊
★ 團隊組成多元性
★ 資訊分享
★ 心理安全感
★ 任務型衝突
關鍵字(英) ★ cross-functional team
★ functional diversity
★ information sharing
★ psychological
★ task conflict
論文目次 摘要 i
Abstract ii
圖目錄 iv
表目錄 iv
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的與問題 2
第三節 研究流程 3
第四節 章節架構 4
第二章 文獻探討及假說 5
第一節 團隊組成多元性 5
第二節 團隊組成多元性與資訊分享 6
第三節 團隊組成多元性、資訊分享與專案複雜性 7
第四節 資訊分享與心理安全感 8
第五節 心理安全感、資訊分享與任務型衝突 9
第三章 研究設計 13
第一節 觀念性架構 13
第二節 研究假說 14
第三節 衡量變數定義 14
第四節 結構化模型 17
第五節 抽樣方法與問卷設計 19
第四章 實證分析 20
第一節 基本資料統計分析 20
第二節 衡量模型評估 22
第三節 結構模型之評估 26
第四節 直接效果與中介效果檢測 28
第五節 干擾效果檢測 29
第六節 研究假設分析 31
第五章 結論與建議 32
第一節 研究結果 32
第二節 管理意涵 34
第三節 研究限制與未來建議 35
參考文獻 36
附錄 45
參考文獻 1. Ahmad, S., Mallick, D. N., & Schroeder, R. G. (2012). New Product Development: Impact of Project Characteristics and Development Practices on Performance. Journal of Product Innovation Management, 30(2), 331-348.
2. Alter, C. (1990). An Exploratory Study of Conflict and Coordination in Interorganizational Service Delivery Systems. Academy of Management Journal.
3. Bandura, A. (1982). Self-Efficacy Mechanism in Human Agency. American psychologist, 37(2), 122-147.
4. Baron, R. M., & Kenny, D. A. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6): 1173-1182.
5. Bentel, K. A., & Jackson, S. E. (1989). Top Management and Innovations in Banking: Does The Demography of The Top Team Make a Difference? Strategic Management Journal, 10: 107-124.
6. Bentel, K. A. (1993). Strategic Clarity in Banking: Role of Top Management -Team Demography. Psychological Reports, 73: 1187-1201.
7. Booz, Allen, Hamilton, Inc. (1968). Management of New Products. Chicago: Booz, Allen, Hamilton.
8. Boulding, & Kenneth (1963). Conflict and Defense. New York: Harper & Row.
9. Bontis, N. (1998). Intellectual Capital: An Exploratory Study That Develops Measures and Models. Management Decision, 36(2): 63-76.
10. Brown, S. L., & Eisenhardt, K. M. (1995). Product Development: Past Research, Present Findings, and Future. Academy of management Review, 20(2): 343-378(April).
11. Bresman, H. & Zellmer-Bruhn, M. (2013). The Structural Context of Team Learning: Effects of Organizational and Team Structure on Internal and External Learning. Organization Science, 1120-1139.
12. Bunderson, J. S. & Sutcliffe, K. M. (2002) Comparing Alternative Conceptualizations of Functional Diversity in Management Teams: Process and Performance Effects. Academy of Management Journal.
13. Bunderson, J. S. & Bounmgarden, P. (2010). Structure and Learning in Self-Managed Teams: Why “Bureaucratic” Teams Can Be Better Learners. Organization Science, 609-624.
14. Carmines, E. G., & Zeller, R. A. (1979). Reliability and Validity Assessment. Thousands Oak, CA: Sage Publications, Inc.
15. Carlile, P. R. (2004). Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge Across Boundaries. Organization Science.
16. Chin, W. (1998b). The PLS Approach to SEM. In G. A. Marcoulides (Ed.), Modern Methods for Business Research. Mahwah, NJ: Erlbaum.
17. Chin, W. W. (1998a). Commentary: Issues and Opinion on Structural Equation Modeling. MIS Quarterly: vii-xvi.
18. Clark, K. B. (1989). Project Scope and Project Performance: The Effect of Parts Strategy and Supplier Involvement on Product Development. Management Science, 35(10): 1247-1263.
19. Clark, K. B. & Fujimoto, T. (1991). Product Development Performance. Boston: Havard Business School Press.
20. De Dreu, C. K., & West, M. A. (2001). Minority Dissent and Team innovation: The Importance of Participation in Decision Making. Journal of Applied Psychology, 86, 1191-1201.
21. De Dreu, Carsten K. W. & Weingart, L. R. (2003). Task Versus Relationship Conflict, Team Performance, and Team Member Satisfaction: A Meta-Analysis. Journal of Applied Psychology, 741-749.
22. Edmondson, A. (1999). Psychological Safety and Learning Behavior in Work Teams. Administrative Science Quarterly, 44, 350-383.
23. Edmondson, A. C. & Nemhard, I. M. (2009). Product Development and Learning in Project Teams: The Challenges Are the Benefits. Journal of Product Innovation Management,26,123-138.
24. Eisenhardt, Kathleen, & Schoonhoven, C. (1990). Organizational Growth: Linking Founding Team, Strategy, Environment, and Growth among U.S. Semiconductor Ventures,1978-1988. Administrative Science Quarterly, 35: 504-529.
25. Eisenhardt, K. M. & Tabrizi, B. N. (1995). Accelerating Adaptive Processes: Product Innovation in the Global Computer Industry. Administrative Science Quarterly, 40(1): 84-110 (March).
26. Fitzsimmons, J. A., Kouvelis, P., & Mallick, D. N. (1991). Design Strategy and Its Interface with Manufacturing and Marketing: A Conceptual Framework. Journal of Operations Management, 10(3): 398-415.
27. Fornell, C. & Larcker, D. F. (1981). Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics. Journal of Marketing Research: 382-388.
28. Fornell, C. & Bookstein, F. L. (1982). Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory. Journal of Marketing Research: 440-452.
29. Galbraith, J. R. (1977). Organization Design. Reading, MA: Addison-Wesley.
30. Griffin, A. and Hauser, J. R. (1996). Integrating R&D and Marketing: A Review and Analysis of The Literature. Journal of Product Innovation Management, 13(3), 191-215.
31. Hambrick, D. C., Cho, T., & Chen, M. (1996). The Influence of Top Management Team Heterogeneity on Firms’ Competitive Moves. Administrative Science Quarterly, 41:659-84.
32. Hair, J. F., et al. (1998). Multivariate Data Analysis. New York: Macmillian.
33. Hinds, P. J. & Bailey, D. E. (2003). Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams. Organization Science, 615-632.
34. Hinds, P. J., & Mortensen, M. (2005). Understanding Conflict in Geographically Distributed Teams: The Moderating Effects of Shared Identity, Shared Context, and Spontaneous Communication. Organization Science.
35. Jacobs, M. (2007). Product complexity: A Definition and Impacts on Operations. Decision Line, 38(5): 6-12.
36. Jehn, K. A. (1995). A Multimethod Examination of The Benefits and Detriments of Intragroup Conflict. Administrative Science Quarterly, 40, 256-282.
37. Jehn, K. A., Chadwick, C., & Thatcher, Sherry M. B. (1997). To Agree or Not Agree: The Effects of Value Congruence, Individual Demographic Dissimilarity, and Conflict on Workgroup Outcomes. The International Journal of Conflict Management, 287-305.
38. Johansson, J. K. & Yip, G. S. (1994). Exploiting Globalization Potential: US and Japanese Strategies. Strategic Management Journal, 15(8): 579-601.
39. Johnston, A. C. & Warkentin, M. (2010). Fear Appeals and Information Security Behaviors: An Empirical Study. MIS Quarterly, 34(3): 549.
40. Kanter, R. M. (1988). When a Thousand Flowers Bloom: Structural, Collective, and Social Conditions for Innovation in Organizations. Research in organizational behavior, 10: 97-102.
41. Kaplan, A. M., Schoder, D., & Haenlein, M. (2007). Factors Influencing The Adoption of Mass Customization: The Impact of Base Category Consumption Frequency and Need Satisfaction. Journal of Product Innovation Management, 24: 101-116.
42. Knight, D., Pearce, C. L., Smith, K. G., Olian, J. D., Sims, H. P., Smith, K. A., & Flood, P. (1999). Top Management Team Diversity, Group Process, and Strategic Consensus. Strategic Management Journal, 20: 445-465.
43. Larson, E. W., & Gobeli, D.H. (1989). Significance of Project management Structure on Development Success. IEEE Transactions on Engineering Management, 36(2): 119-125.
44. Lee, J. Y., Swink, M., & Pandejpong, T. (2010). The Roles of Worker Expertise, Information Sharing Quality, and Psychological Safety in Manufacturing Process Innovation: An Intellectural Capital Perspective. Production and Operations Management Society, 556-570.
45. Lovelace, K., Shapiro, D. L., & Weingart, L. R. (2001). Maximizing Cross-Functional New Product teams’ Innovativeness and Constraint Adherence: A Conflict Communications Perspective. Academy of Management Journal.
46. MacCallum, R. C., et al. (1996). Power analysis and Determination of Sample Size for Covariance Structure Modeling. Psychological methods, 1(2): 130-149.
47. McDonough, E.F. III. (1993). Faster New Product Development: Investigating The Effects of Technology and Characteristics of The Project Leader and Team. Journal of Product Innovation Management.
48. Moreland, R. L. (1999). Transactive Memory: Learning Who Know What in Work Groups and Organizations. L. L. Thompson, J. M. Levine, D. M. Messick, eds. Shared Cognition in Organizations: The Management of Knowledge. Lawrence Erlbaum, Mahwah, NJ, 3-31.
49. Moreland, R. L., & Myaskovsky, L. L. (2000). Exploring The Performance Benefits of Group Training: Transactive Memory or Improved Communication? Organization Behavior and Human Decision Processes, 82(1)-117-133.
50. Murray, A. I. (1989). Top Management Group Heterogeneity and Firm Performance. Strategic Management Journal, 10: 125-141.
51. Nemeth, C., & Goncalo, J. A. (2005). Influence and Persuasion in Small Groups. In T. C. Brock & M. C. Green(Eds.), Persuasion: Psychological insights and perspectives: 171-194.
52. Nembhard, I. M. & Edmondson, A. C. (2006). Making It Safe: The Effects of Leader Inclusiveness and Professional Status on Psychological Safety and Improvement Efforts in Health Care Teams. Journal of Organizational Behaviour,27, 941-966.
53. Olson, E. M., Slater, S. F.,& Hult, G. T. M. (2005). The Performance Implications of Fit Among Business Strategy, Marketing Organization Structure, and Strategic Behavior. Journal of Marketing.
54. Olson, B. J., Parayitam, S., & Bao, Y. (2014). Stategic Decision Making: The Effects of Cognitive Diversity, Conflict, and Trust on Decision Outcomes.
55. Pelled, L. H., Eisenhardt, K. M., & Xin, K. R. (1999). Exploring the black box: An Analysis of Work Group Diversity, Conflict, and Performance. Administrative Science Quarterly, 44, 1-28.
56. Ping, R. A. (1996). Latent Variable Interaction and Quadratic Effect Estimation: A Two-Step Technique Using Structural Equation Analysis. Psychological Bulletin, 166-175.
57. Roloff, M. E. (1987). Communication and Conflict. In C. R. Berger and S. H. Chaffee (eds.), Handbook of Communication Science: 484-534.
58. Simon, H. A. (1962). The Architecture of Complexity. Proceedings of The American Philosophical Society, 106(6): 467-482.
59. Simons, T., Pelled, L. H., & Smith, K. A. (1999). Making Use of Difference: Diversity, Debate, and Decision Comprehensiveness in Top Management Teams. Academy of Management Journal, 42: 662-673.
60. Sounder, W. E. (1981). Disharmony Between R&D and Marketing. Industrial Marketing Management, 10(1),67-73.
61. Sounder, W. E. (1987). Managing New Product Innovations. Lexington, MA: Lexington Books.
62. Sounder, W. E. (1988). Managing Relations Between R&D and Marketing in New Product Development Projects. Journal of Product Innovation Management, 5(1), 6-19.
63. Song, X. M., Parry, M. E. (1997a). The Determinats of Japanese New Product Success. Journal of Marketing Research, 34: 64-76.
64. Sounder, W. E. (2005). New Product Development Performance and The Interaction of Cross-Functional Integration and Knowledge Management. Journal of Product Innovation Management, 2(2), 399-411.
65. Stasser, G., Stewart, D. D., & Wittenbaum, G. M. (1995) Expert Roles and Information Exchange During Discussion: The Importance of Knowing Who Knows What. Journal of Experiment Social Psychology.
66. Stirling, A. (2007). A General Framework for Analyzing Diversity in Science, Technology and Society. SPRU Electronic Working Paper Series.
67. Tatikonda, M. V. & Rosenthal, S. R. (2000a). Technology Novelty, Project Complexity, and Product Development Project Execution Success: A Deeper Look at Task Uncertainty in Product Innovation. IEEE Transactions on Engineering Management, 47(1): 74-87.
68. Tatikonda, M. V. & Rosenthal, S. R. (2000b). Successful Execution of Development Projects: Balancing Firmness and Flexibility in The Innovation Process. Journal of Operations Management, 18(4): 401-25.
69. Van der Vegt, G. S., & Bunderson, J. S. (2005). Learning and Performance in Multidisciplinary Teams: The Importance of Collective Team Identification. Academy of Management Journal,48(3), 532-547.
70. Van der Vegt, G. S., de Jong, S. B., Bunderson, J. S., & Molleman, E. (2010). Power Asymmetry and Learing in Teams: The Moderating Role of Performance Feeback. Organization Science, 21(2), 347-361.
71. Wagner, G. W., Preffer, J., & O’Reilly, C. (1984). Organizational Demography and Turnover in Top-Management Groups. Administrative Science Quarterly, 29: 74-92.
72. Walker, O. C. & Ruekert, R. W. (1987). Marketing’s Role in The Implementation of Business Strategies: A Critical Review and Conceptual Framework. Journal of Marketing,15-33.
73. Wasserman, S. & Faust, K. (1994). Social Network Analysis: Methods and Applications, New York, NY, US: Cambridge University Press.
74. Williams, K. Y., & O’Reilly, C. A. (1998). Demography and Diversity in Organizations: A Review of 40 years of research. In B. M. Staw & L. L. Cummings (Eds.), Research in Organizational Behavior, 20: 77-140.
75. Wixom, B. H. & Watson, H. J. (2001). An Empirical Investigation of The Factors Affecting Data Warehousing Success. MIS Quarterly, 25(1): 17-32.
76. Wold, H. (1982). Systems Under Indirect Observation Using PLS. A Second Generation of Multivariate Analysis. (F. I. C., Ed.) Praeger, New York.
77. Xie, J., Song, X. M., & Stringfellow, A. (1998). Interfunctional Conflict, Conflict Resolution Styles, and New Product Success: A Four-Culture Comparison. Management Science.
78. Zhou, J. & George, J. M. (2001). When Job Dissatisfaction Leads to Creativity: Encouraging The Expression of Voice. Academy of Management Journal, 44(4), 682-696.
指導教授 陳炫碩 審核日期 2014-6-27
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   
網路書籤 Google bookmarks   del.icio.us   hemidemi   myshare   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡  - 隱私權政策聲明