參考文獻 |
1. Adamic, L. A., & Huberman, B. A. (2000). The nature of markets in the World Wide Web. Quarterly Journal of Electronic Commerce, 1(1), 5-12.
2. Ahn, T., Ryu, S., & Han, I. (2004). The impact of the online and offline features on the user acceptance of Internet shopping malls. Electronic Commerce Research and Applications, 3, 405-420.
3. Ahn, T., Ryu, S., & Han, I. (2007). The impact of Web quality and playfulness on user acceptance of online retailing. Information & Management, 44(3), 263-275.
4. Aladwani, A. M., & Palvia, P. C. (2002). Developing and validating an instrument for measuring user-perceived web quality. Information & management, 39(6), 467-476.
5. Aleassa, H., Pearson, J. M., & McClurg, S. (2011). Investigating software piracy in Jordan: An extension of the theory of reasoned action. Journal of Business Ethics, 98(4), 663-676.
6. Alhelalat, J., Ineson, E. M., Jung, T., & Evans, K. (2008). The Evaluation of Hotel Websites’ Quality, Usability and Benefits: Developing a Testing Model.
7. Ali, B. M. & Younes, B. (2013). The impact of ERP system on user performance. Journal of Theoretical & Applied Information Technology,52(3).
8. Alshibly,H.(2014). An Empirical Investigation into Factors Influencing the Intention to Use E-learning System: An Extended TechnologyAcceptance Model. British Journal of Applied Science & Technology, 4(17), 2440-2457
9. Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: findings from Sweden. The Journal of Marketing, 53-66.
10. Anderson, E. W., Fornell, C., & Rust, R. T. (1997). Customer satisfaction, productivity, and profitability: differences between goods and services.Marketing Science, 16(2), 129-145.
11. Anderson, R. E., & Srinivasan, S. S. (2003). E‐satisfaction and e‐loyalty: A contingency framework. Psychology & marketing, 20(2), 123-138.
12. Arnold, D. R., Capella, L. M., & Smith, G. D. (1983). Strategic retail management. Reading, Massachusetts: Addison-Wesley.
13. Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the academy of marketing science, 16(1), 74-94.
14. Bai, B., Law, R., & Wen, I. (2008). The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors
.International Journal of Hospitality Management, 27(3), 391-402.
15. Bakos, J. Y. (1997). Reducing buyer search costs: Implications for electronic marketplaces. Management science, 43(12), 1676-1692.
16. Barnes, S. J., & Vidgen, R. (2001). An evaluation of cyber-bookshops: the WebQual method. International Journal of Electronic Commerce, 6, 11-30.
17. Belanger, F., Hiller, J. S., & Smith, W. J. (2002). Trustworthiness in electronic commerce: the role of privacy, security, and site attributes. The Journal of Strategic Information Systems, 11(3), 245-270.
18. Bhattacherjee, A. (2001). An empirical analysis of the antecedents of electronic commerce service continuance. Decision support systems, 32(2), 201-214.
19. Bhattacherjee, A. (2002). Individual trust in online firms: Scale development and initial test. Journal of management information systems, 19(1), 211-242.
20. Boulding, W., Kalra, A., Staelin, R., & Zeithaml, V. A. (1993). A dynamic process model of service quality: From expectations to behavioral intentions.Journal of Marketing Research (JMR), 30(1).
21. Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. InK. A. Bollen & JS Long (Eds.), Testing structural equation models (pp. 136-162).
22. Brown, I., & Jayakody, R. (2008). B2C e-commerce success: A test and validation of a revised conceptual model. The Electronic Journal Information Systems Evaluation, 11(3), 167-184.
23. Cardozo, R. N. (1965). An experimental study of customer effort, expectation, and satisfaction. Journal of Marketing Research (JMR), 2(3).
24. Chea, S., & Luo, M. M. (2006). E-Service Customer Retention: The Roles of Negative Affectivity and Perceived Switching Costs. Journal of Information Science & Technology, 3(2).
25. Chen, J. V., Rungruengsamrit, D., Rajkumar, T. M., & Yen, D. C. (2013). Success of electronic commerce Web sites: A comparative study in two countries. Information & Management, 50(6), 344-355.
26. Cheung, C. M., & Lee, M. K. (2005). The Asymmetric Effect of Web Site Attribute Performance on Web Satisfaction: An Empirical Study. e-Service Journal, 3(3).
27. Chuan-Chuan Lin, J., & Lu, H. (2000). Towards an understanding of the behavioural intention to use a web site. International journal of information management, 20(3), 197-208.
28. Corritore, C. L., Wiedenbeck, S., Kracher, B., & Marble, R. P. (2012). Online trust and health information websites. International Journal of Technology and Human Interaction (IJTHI), 8(4), 92-115.
29. Crosby, L. A., Evans, K. A., & Cowles, D. (1990). Relationship quality in services selling: An interpersonal influence perspective. Journal of marketing,54(3).
30. Czepiel, J. A., Rosenberg, L. J., & Akerele, A. (1974). Perspectives on consumer satisfaction (pp. 119-23). New York University, Graduate School of Business Administration.
31. Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340.
32. DeLone, W. H., & McLean, E. R. (1992). Information systems success: the quest for the dependent variable. Information systems research, 3(1), 60-95.
33. DeLone, W. H. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of management information systems,19(4), 9-30.
34. DeLone, W. H., & Mclean, E. R. (2004). Measuring e-commerce success: Applying the DeLone & McLean information systems success model.International Journal of Electronic Commerce, 9(1), 31-47.
35. Deutsch, M. (1958). Trust and suspicion. Journal of conflict resolution, 2(4), 265-279.
36. Devaraj, S., Fan, M., & Kohli, R. (2002). Antecedents of B2C channel satisfaction and preference: validating e-commerce metrics. Information systems research, 13(3), 316-333.
37. De Wulf, K., Schillewaert, N., Muylle, S., & Rangarajan, D. (2006). The role of pleasure in web site success. Information & Management, 43(4), 434-446.
38. Dishaw, M. T., & Strong, D. M. (1999). Extending the technology acceptance model with task–technology fit constructs. Information & Management, 36(1), 9-21.
39. Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationships. the Journal of Marketing, 35-51.
40. Eighmey, J. (1997). Profiling user responses to commercial websites. Journal of advertising research, 37, 59-66.
41. Evanschitzky, H., Iyer, G. R., Hesse, J., & Ahlert, D. (2004). E-satisfaction: a re-examination. Journal of retailing, 80(3), 239-247.
42. Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research.
43. Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of marketing research, 382-388.
44. Friedman, B., Khan Jr, P. H., & Howe, D. C. (2000). Trust online. Communications of the ACM, 43(12), 34-40.
45. Ganesan, S. (1994). Determinants of long-term orientation in buyer-seller relationships. the Journal of Marketing, 1-19.
46. Garbarino, E., & Johnson, M. S. (1999). The different roles of satisfaction, trust, and commitment in customer relationships. the Journal of Marketing, 70-87.
47. Gefen, D. (2000). E-commerce: the role of familiarity and trust. Omega, 28(6), 725-737.
48. Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: an integrated model. MIS quarterly, 27(1), 51-90.
49. Grabner-Kraeuter, S. (2002). The role of consumers′ trust in online-shopping.Journal of Business Ethics, 39(1-2), 43-50.
50. Griffith, D. A., Krampf, R. F., & Palmer, J. W. (2001). The role of interface in electronic commerce: Consumer involvement with print versus on-line catalogs.International Journal of Electronic Commerce, 5, 135-154.
51. Hamilton, S., & Chervany, N. L. (1981). Evaluating information system effectiveness-Part I: Comparing evaluation approaches. MIS quarterly, 55-69.
52. Hawes, J. M., Mast, K. E., & Swan, J. E. (1989). Trust earning perceptions of sellers and buyers. Journal of Personal Selling & Sales Management, 9(1), 1-8.
53. Henderson, R., & Divett, M. J. (2003). Perceived usefulness, ease of use and electronic supermarket use. International Journal of Human-Computer Studies,59(3), 383-395.
54. Hoffman, D. L., Novak, T. P., & Peralta, M. (1999). Building consumer trust online. Communications of the ACM, 42(4), 80-85.
55. Hong, W., Thong, J. Y., Wong, W. M., & Tam, K. Y. (2002). Determinants of user acceptance of digital libraries: an empirical examination of individual differences and system characteristics. J. of Management Information Systems, 18(3), 97-124.
56. Hsu, C. L., Chang, K. C., & Chen, M. C. (2012). The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators. Information Systems and e-Business Management, 10(4), 549-570.
57. Jarvenpaa, S. L., & Todd, P. A. (1996). Consumer reactions to electronic shopping on the World Wide Web. International Journal of electronic commerce, 1(2), 59-88.
58. Jarvenpaa, S. L., Tractinsky, N., & Vitale, M. (2000). Consumer trust in an Internet store. Information Technology and Management, 1(1), 45-71.
59. Kettinger, W. J., & Lee, C. C. (1994). Perceived service quality and user satisfaction with the information services function*. Decision sciences, 25(5‐6), 737-766.
60. Kim, S., & Stoel, L. (2004). Apparel retailers: website quality dimensions and satisfaction. Journal of Retailing and Consumer Services, 11(2), 109-117.
61. Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision support systems, 44(2), 544-564.
62. Kline, R. B. (1998). Principles and practice of structural equation modeling.
63. Koufaris, M. (2002). Applying the technology acceptance model and flow theory to online consumer behavior. Information systems research, 13(2), 205-223.
64. Koufaris, M., & Hampton-Sosa, W. (2002). Customer trust online: examining the role of the experience with the Web-site. Information Systems Journal, 5, 1-22.
65. Koufaris, M., & Hampton-Sosa, W. (2004). The development of initial trust in an online company by new customers. Information & Management, 41(3), 377-397.
66. Lam, S. Y., Shankar, V., Erramilli, M. K., & Murthy, B. (2004). Customer value, satisfaction, loyalty, and switching costs: an illustration from a business-to-business service context. Journal of the Academy of Marketing Science, 32(3), 293-311.
67. Lederer, A. L., Maupin, D. J., Sena, M. P., & Zhuang, Y. (2000). The technology acceptance model and the World Wide Web. Decision support systems, 29(3), 269-282.
68. Lee, Y., & Kozar, K. A. (2006). Investigating the effect of website quality on e-business success: an analytic hierarchy process (AHP) approach. Decision support systems, 42(3), 1383-1401.
69. Lee, J. W., & Mendlinger, S. (2011). Perceived Self-Efficacy and Its Effect on Online Learning Acceptance and Student Satisfaction. Journal of Service Science and Management, 4(03), 243.
70. Lee, W. I., & Lee, C. L. (2011). An innovative information and relationship between service quality, customer value, customer satisfaction, and purchase intention. International Journal of Innovative Computing, Information and Control.
71. Lee, H. S. (2013). Predicting and Understanding Undergraduate Students’ Intentions to Gamble in a Casino Using an Extended Model of the Theory of Reasoned Action and the Theory of Planned Behavior. Journal of Gambling Studies, 29(2), 269-288.
72. Leeraphong, A., & Mardjo, A. Trust and Risk in Purchase Intention through Online Social Network: A Focus Group Study of Facebook in Thailand.
73. Legris, P., Ingham, J., & Collerette, P. (2003). Why do people use information technology? A critical review of the technology acceptance model. Information & management, 40(3), 191-204.
74. Liang, C. J., & Chen, H. J. (2009). A study of the impacts of website quality on customer relationship performance. Total Quality Management, 20(9), 971-988.
75. Liao, Z., & Cheung, M. T. (2001). Internet-based e-shopping and consumer attitudes: an empirical study. Information & Management, 38(5), 299-306.
76. Liao, C., Palvia, P., & Lin, H. N. (2006). The roles of habit and web site quality in e-commerce. International Journal of Information Management, 26(6), 469-483.
77. Lin, C. S., Wu, S., & Tsai, R. J. (2005). Integrating perceived playfulness into expectation-confirmation model for web portal context. Information & management, 42(5), 683-693.
78. Lin, H. F. (2007). The impact of website quality dimensions on customer satisfaction in the B2C e-commerce context. Total Quality Management and Business Excellence, 18(4), 363-378.
79. Ling, K. C., bin Daud, D., Piew, T. H., Keoy, K. H., & Hassan, P. (2011). Perceived risk, perceived technology, online trust for the online purchase intention in Malaysia. International Journal of Business and Management, 6(6), p167.
80. Lu, I. Y., & Lee, T. K. W. P. (2010). Examining the effects of information quality on behavioral intention of knowledge management system. Journal of Quality Vol, 17(4), 297.
81. Ma, Z., Zhao, J., & Li, M. (2013). The role of trust and ease of use in the development of Internet banking. African Journal of Business Management,7(42), 4336-4343.
82. MacCallum, R. C., & Hong, S. (1997). Power analysis in covariance structure modeling using GFI and AGFI. Multivariate Behavioral Research, 32(2), 193-210.
83. Markus, M. L. (1994). Electronic mail as the medium of managerial choice.Organization science, 5(4), 502-527.
84. Ma’rof, R., Mat, N., Rashid, U., Nasuredin, J., & Sanita, F. (2012). Store loyalty, retail satisfaction and competitive resistance towards purchase intentions. American Journal of Economics, 2(4), 69-72.
85. Marsico, M. D., & Levialdi, S. (2004). Evaluating web sites: exploiting user′s expectations. International Journal of Human-Computer Studies, 60(3), 381-416.
86. Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of management review, 20(3), 709-734.
87. McKinney, V., Yoon, K., & Zahedi, F. M. (2002). The measurement of web-customer satisfaction: an expectation and disconfirmation approach.Information systems research, 13(3), 296-315.
88. McKnight, D. H., Cummings, L. L., & Chervany, N. L. (1998). Initial trust formation in new organizational relationships. Academy of Management review,23(3), 473-490.
89. McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). Developing and validating trust measures for e-commerce: an integrative typology. Information systems research, 13(3), 334-359.
90. McKnight, D. H., Kacmar, C. J., & Choudhury, V. (2004). Shifting Factors and the Ineffectiveness of Third Party Assurance Seals: A Two‐Stage Model of Initial Trust in a Web Business. Electronic Markets, 14(3), 252-266.
91. Melnik, M. I., & Alm, J. (2002). Does a seller’s ecommerce reputation matter? Evidence from eBay auctions. The journal of industrial economics, 50(3), 337-349.
92. Molla, A., & Licker, P. S. (2001). E-Commerce Systems Success: An Attempt to Extend and Respecify the Delone and MaClean Model of IS Success. J. Electron. Commerce Res., 2(4), 131-141.
93. Moon, J. W., & Kim, Y. G. (2001). Extending the TAM for a World-Wide-Web context. Information & Management, 38(4), 217-230.
94. Moorman, C., Zaltman, G., & Deshpande, R. (1992). Relationships between providers and users of market research: The dynamics of trust within and between organizations. Journal of Marketing Research (JMR), 29(3).
95. Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of marketing, 58(3).
96. Mui, L., Mohtashemi, M., & Halberstadt, A. (2002, January). A computational model of trust and reputation. In System Sciences, 2002. HICSS. Proceedings of the 35th Annual Hawaii International Conference on (pp. 2431-2439). IEEE.
97. Muylle, S., Moenaert, R., & Despontin, M. (2004). The conceptualization and empirical validation of web site user satisfaction. Information & Management,41(5), 543-560.
98. Negash, S., Ryan, T., & Igbaria, M. (2003). Quality and effectiveness in web-based customer support systems. Information & Management, 40(8), 757-768.
99. Nunes GS, Javier MGF.(2014). Hospital Information System Satisfaction in Brazil: Background and Moderating Effects. Int J Res Foundation Hosp Healthc Adm, 2(1), 1-9.
100. Nunnally, J. C., Bernstein, I. H., & Berge, J. M. T. (1967). Psychometric theory(Vol. 226). New York: McGraw-Hill.
101. Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of marketing research, 460-469.
102. Oliver, R. L. (1997). Satisfaction: a behavioral perspective on the consumer.McGraw-Hill series in marketing.
103. Ostrom, A., & Iacobucci, D. (1995). Consumer trade-offs and the evaluation of services. Journal of marketing, 59(1).
104. Özer, G., & Yilmaz, E. (2011). Comparison of the theory of reasoned action and the theory of planned behavior: An application on accountants’ information technology usage. African Journal of Business Management, 5(1), 50-58.
105. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Reassessment of expectations as a comparison standard in measuring service quality: implications for further research. the Journal of Marketing, 111-124.
106. Parasuraman, A., Zeithaml, V. A., & Berry, L. (2004). SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Retailing: Crit Concepts Bk2, 64(1), 140.
107. Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. International journal of electronic commerce, 7(3), 101-134.
108. Pavlou, P. A., & Gefen, D. (2004). Building effective online marketplaces with institution-based trust. Information Systems Research, 15(1), 37-59.
109. Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3), 236-263.
110. Pitt, L. F., Watson, R. T., & Kavan, C. B. (1995). Service Quality: A Measure of Information Systems Effectiveness. MIS quarterly, 19(2).
111. Poddar, A., Donthu, N., & Wei, Y. (2009). Web site customer orientations, Web site quality, and purchase intentions: The role of Web site personality. Journal of Business Research, 62(4), 441-450.
112. Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models: An empirical test and theoretical analysis. Information systems research, 13(1), 50-69.
113. Ranganathan, C., & Ganapathy, S. (2002). Key dimensions of business-to-consumer web sites. Information & Management, 39(6), 457-465.
114. Read, W. H. (1962). Upward Communication in Industrial Hierarchies. Human Relations, 15(1), 3-15.
115. Roos, I., Gustafsson, A., & Edvardsson, B. (2006). Defining relationship quality for customer-driven business development: A housing-mortgage company case.International Journal of Service Industry Management, 17(2), 207-223.
116. Roy, M. C., Dewit, O., & Aubert, B. A. (2001). The impact of interface usability on trust in web retailers. Internet research, 11(5), 388-398.
117. Santos, J. (2003). E-service quality: a model of virtual service quality dimensions. Managing service quality, 13(3), 233-246.
118. Seddon, P. B. (1997). A respecification and extension of the DeLone and McLean model of IS success. Information systems research, 8(3), 240-253.
119. Shah, G. U. D., Bhatti, M. N., Iftikhar, M., Qureshi, M. I., & Zaman, K. (2013). Implementation of Technology Acceptance Model in E-Learning Environment in Rural and Urban areas of Pakistan. World Applied Sciences Journal, 27(11), 1495-1507.
120. Shih, H. P. (2004). An empirical study on predicting user acceptance of e-shopping on the Web. Information & Management, 41(3), 351-368.
121. Smith, J. B., & Barclay, D. W. (1997). The effects of organizational differences and trust on the effectiveness of selling partner relationships. the Journal of Marketing, 3-21.
122. Standifird, S. S. (2001). Reputation and e-commerce: eBay auctions and the asymmetrical impact of positive and negative ratings. Journal of Management,27(3), 279-295.
123. Su, K. W., Hsu, M. H., & Wang, J. W. (2009). Exploring the Online Shopping-The Role of Prior Experience. In Proceedings of the International MultiConference of Engineers and Computer Scientists (Vol. 1).
124. Suh, B., & Han, I. (2003). The impact of customer trust and perception of security control on the acceptance of electronic commerce. International Journal of electronic commerce, 7, 135-161.
125. Szymanski, D. M., & Hise, R. T. (2000). E-satisfaction: an initial examination.Journal of retailing, 76(3), 309-322.
126. Tan, Y. H., & Thoen, W. (2000). An outline of a trust model for electronic commerce. Applied Artificial Intelligence, 14(8), 849-862.
127. Tan, Y. H., & Thoen, W. (2001). Toward a generic model of trust for electronic commerce. International Journal of Electronic Commerce, 5, 61-74.
128. Tat, H. H., Sook-Min, S., Ai-Chin, T., Rasli, A., & Hamid, A. B. A. (2011). Consumers’ purchase intentions in fast food restaurants: An empirical study on undergraduate students. International Journal of Business and Social Science,2(5), 214-221.
129. Taylor, S., & Todd, P. A. (1995). Understanding information technology usage: A test of competing models. Information systems research, 6(2), 144-176.
130. Teas, R. K. (1993). Expectations, performance evaluation, and consumers′ perceptions of quality. Journal of marketing, 57(4).
131. Tsiotsou, R. (2006). The role of perceived product quality and overall satisfaction on purchase intentions. International Journal of Consumer Studies, 30(2), 207-217.
132. Venkatesh, V., & Davis, F. D. (1996). A model of the antecedents of perceived ease of use: Development and test*. Decision sciences, 27(3), 451-481.
133. Wang, Y. D., & Emurian, H. H. (2005). An overview of online trust: Concepts, elements, and implications. Computers in human behavior, 21(1), 105-125.
134. Westbrook, R. A. (1981). Sources of consumer satisfaction with retail outlets.Journal of Retailing, 57(3), 68-85.
135. Williamson Oliver, E. (1985). The economic institutions of capitalism. New York, The Free.
136. Wirtz, B. W., & Lihotzky, N. (2003). Customer retention management in the B2C electronic business. Long Range Planning, 36(6), 517-532.
137. Wixom, B. H., & Todd, P. A. (2005). A theoretical integration of user satisfaction and technology acceptance. Information systems research, 16(1), 85-102.
138. Wu, M. C. (2013). A Study on University Students′ Intention to Use the Digital Museum of Sports Literature. Journal of International Management Studies (1993-1034), 8(2).
139. Yang, Z., Cai, S., Zhou, Z., & Zhou, N. (2005). Development and validation of an instrument to measure user perceived service quality of information presenting web portals. Information & Management, 42(4), 575-589.
140. Yen, H. J. R., & Gwinner, K. P. (2003). Internet retail customer loyalty: the mediating role of relational benefits. International Journal of Service Industry Management, 14(5), 483-500.
141. Zand, D. E. (1972). Trust and managerial problem solving. Administrative science quarterly, 229-239.
142. Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through web sites: a critical review of extant knowledge. Journal of the academy of marketing science, 30(4), 362-375.
143. Zhang, X., Guo, X., Lai, K. H., Guo, F., & Li, C. (2014). Understanding Gender Differences in m-Health Adoption: A Modified Theory of Reasoned Action Model.Telemedicine and e-Health, 20(1), 39-46.
144. Zucker, L. G. (1986). Production of trust: Institutional sources of economic structure, 1840–1920. Research in organizational behavior.
|