創新協同合作工具之先導因素對績效的影響：強調工具特性與科技特性

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林晉暐(Chin-wei Lin) 查詢紙本館藏

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資訊管理學系

論文名稱

創新協同合作工具之先導因素對績效的影響：強調工具特性與科技特性
(The Precursors of Innovative Collaboration Tools Impact on Performance: An Emphasis on Functionality and Technology Characteristics)

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摘要(中)

Web2.0的時代，協同合作被視為「創新」非常重要的一環，透過協同合作支援群體間的資訊交流與分享，強化決策的制定與良好的績效。以往協同合作的研究多單純以整體宏觀的方式來比較不同協同合作方式對績效的影響(例如：Wiki vs. Non-wiki)，並沒有從最基礎的功能面到影響績效的科技特性，最後對於績效的應用層面做完整探討。然而，在使用協同合作工具進行團隊協同合作時，使用者最直接的感受就來自於協作工具的功能，所以本研究希望針對協同合作做完整一步步的探討，從與使用者最直接相關的使用功能特性開始，延伸到影響績效的協作工具科技特性(彈性、可靠性及回應性)做先導探討，再進一步研究協同合作對於整體團隊績效(生產力、決策品質及滿意度)的影響。從最基礎的功能面到最後管理應用階的績效面做完整探討。
本研究採用實驗室實驗法，透過等組前後測實驗進行，比較受測者協同合作的成效。本研究希望可供後續研究以此為基礎作為協同合作工具在團隊應用與設計上的建議，並增強協同合作工具的發展性，進而提升團隊在制定決策的成效。

摘要(英)

With the advent of the web2.0 era, enterprises are paying more attention on collaboration. Collaboration is working with each other to complete a mission and to achieve shared goal by sharing knowledge, learning from each other. Among the many collaborative platforms, Wiki is the most famous one. This research is a precursor of comparison the collaborative effectiveness of Wiki and traditional collaboration (Non-wiki).
The purpose of this research is to find out the functionality characteristic of the different collaboration tools (Wiki and Non-wiki) and the technology characteristic related to the functionality. We want to explore the relationship between those functionality and technology characteristics in deferent collaboration tools. Specifically, which functionality leads to which technology characteristics? Further, we are going to find out the collaborative effectiveness (Productivity, decision quality, satisfaction) with the different collaboration tools influenced by the technology characteristics. We use laboratory experimental method conducted the collaborative research by pretest-posttest peering in groups design, compare to the different collaborations.

關鍵字(中)

★ 協同合作
★ 協作工具
★ wiki
★ 功能特性
★ 彈性
★ 可靠性
★ 回應性
★ 生產力
★ 決策品質
★ 滿意度

關鍵字(英)

論文目次

論文摘要 I
Abstract II
誌謝辭 III
目錄 IV
圖目錄 V
表目錄 VI
第一章緒論 1
第一節研究背景與動機 1
第二節研究目的 4
第二章文獻探討 5
第一節協同合作 5
第二節 Wiki用於協同合作 6
第三節協作工具的功能特性 7
第四節科技特性 11
第五節績效 14
第三章研究方法 17
第一節研究架構 17
第二節研究假說 19
第三節變數定義與衡量 24
第四節研究方法與實驗設計 28
第四章資料分析 33
第一節研究前測分析 33
第二節研究正式分析 39
第三節結構方程模式分析 48
第四節研究假說檢定 51
第五章結論 59
第一節研究發現與結論 59
第二節研究貢獻 64
第三節研究限制 66
第四節研究建議 67
第六章參考文獻 69
附錄一前測問卷 74
附錄二正式實驗前測問卷 80
附錄三正式實驗後測問卷 86

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指導教授

謝浩明

審核日期

2014-6-18

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