博碩士論文 101423018 詳細資訊




以作者查詢圖書館館藏 以作者查詢臺灣博碩士 以作者查詢全國書目 勘誤回報 、線上人數:20 、訪客IP:54.87.61.215
姓名 劉映廷(Ying-Ting Liu)  查詢紙本館藏   畢業系所 資訊管理學系
論文名稱 影響企業資源規劃系統版本更新成效之因素探討
(A Study of Factors Affecting the Success of ERP System Version Upgrade)
相關論文
★ 影響ERP導入過程及成效因素之研究 - 單一公司兩次導入SAP系統之比較分析★ 運用資料倉儲技術建置物力動員資訊系統之開發
★ 買方採用自有電子市集之個案研究─以台塑企業為例★ DEA模型評估經營效率之研究—以某綜合證券商為例
★ 尋求卓越:中小企業資訊部門的管理之個案研究★ 「證券商共同網路交易平台」之可行性分析
★ 產業競合模式策略探討-以自行車產業為例★ RFID導入航空貨運站出口作業流程應用之研究
★ 綠色供應鏈活動建構之個案研究-以筆記型電腦製造業為例★ 導入資訊科技服務管理之評估-以遠東銀行為例
★ 資訊系統導入歷程中專案團隊決策衝突之探討★ 應用資源基礎理論探討持久競爭優勢-以智慧型手機H公司為例
★ 服務導向架構為基礎的企業流程管理之探討 - 以瀚宇博德股份有限公司為例★ 沙賓法案實施與企業遵循個案研究--以K公司為例
★ 資訊服務委外之個案分析-以銀行簡訊為例★ 有線電視業者經營IPTV之競爭優勢分析—以個案公司為例
檔案 [Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   [檢視]  [下載]
  1. 本電子論文使用權限為同意立即開放。
  2. 已達開放權限電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。
  3. 請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。

摘要(中) 近十幾年來,越來越多的公司已經成功導入企業資源規劃系統,所謂企業資源規
劃系統(ERP)指的主要以整合企業商務為主,然而系統內不只包含傳統的模組(會計模組、人力資源模組、配銷模組…等)它也提供延伸性的協助(供應鏈管理、顧客關係管理、資料倉儲…等)。

由於導入ERP 系統會花費龐大的成本以及必須負擔較高的風險,所以過去的研究主要著重在探討導入ERP 系統的階段,尤其是影響ERP 導入成功的關鍵因素,卻很少有研究專注於另一個在近年來逐漸受到重視的議題-ERP系統版本更新,像是為什麼組織會在版本更新時失敗?為什麼更新專案即使成功了,組織仍然花比預期更多的經費?

基於上述研究問題,本研究採用TOE 理論架構來檢驗影響ERP 版本更新的成功因素,而研究方法主要是以2013 年全台排名前2000 名製造業的公司做為樣本,再進行研究結果分析以及驗證假說,研究結果則顯示清楚的專案更新目標和系統更新品質會直接且正向的影響ERP 系統版本更新,系統配置和外部協助則是間接的影響。最後,期待本研究的研究結果可以提供給正準備更新或還在考慮更新的企業一些有用的建議。
摘要(英) Since the past decade, more and more companies have been implementation enterprise resource planning (ERP) System. ERP systems are fully integrated, enterprise-wide business applications with not only a complete set of traditional modules such as accounting, human resources management, sales and distribution, and manufacturing, but they also provide extensions such as supply chain management, data warehouse, and customer relationship management.

Due to the high cost and the associated risk of implementing ERP system, many studies are focus on the ERP implementation stage. Specifically, the impact of success factors in ERP implementation. However, a few research focus on ERP upgrade which are the other important issue after implementation stage in recent years. Such as, why did organization upgrade their system may make failure or even the success of upgrade project, organization also spent more time than expected?

For reasons above, the studies to examine the factors within the technology-organization-environment (TOE) framework that affect the ERP version upgrade success. And this study collects data survey from top 2000 Taiwanese manufacturing firms to test the hypotheses. This study has shown that upgrade vision clarity and upgrade system quality are significant associated with ERP version upgrade success directly, system configuration and external support have indirect influence on ERP version upgrade success. Finally, the expected main contribution from this study is to provide recommend for organization which are plan to upgrade system or considering an upgrade.
關鍵字(中) ★ 企業資源規劃
★ 客製化
★ TOE理論
★ 系 統版本更新
★ 關鍵成功因素
關鍵字(英) ★ Enterprise Resource Planning
★ Customization
★ TOE Theory
★ System Version Upgrade
★ CFS
論文目次 中文摘要 ii
Abstract iii
致謝 iv
List of Tables vii
List of Figures viii

Chapter 1 Introduction 1
1-1 Research Background and Motivations 1
1-2 Research Purposes and Questions 3

Chapter 2 Literature review 4
2-1 ERP Version Upgrade 4
2-2 ERP Upgrade Critical Success Factors 6
2-3 TOE Theory 7
2-4 Upgrade Vision Clarity 8
2-5 Training and Education 9
2-6 Top Management Support 9
2-7 System Configuration 10
2-8 Degree of Customization 11
2-9 External Support 11
2-10 Upgrade System Quality 12
2-11 ERP Upgrade Success 13

Chapter 3 Research Model and Hypothesis 14
3-1 Research Framework 14
3-2 Research Hypothesis 15
3-2-1 Organizational aspect 15
3-2-2 Technological aspect 17
3-2-3 External aspect 18

Chapter 4 Research Method 19
4-1 Research Design 19
4-2 Instrument Development 19
4-2-1 Upgrade Vision Clarity 21
4-2-2 Training and Education 22
4-2-3 Top Management Support 23
4-2-4 System Configuration 24
4-2-5 Degree of Customization 25
4-2-6 External Support 27
4-2-7 Upgrade System Quality 28
4-2-8 ERP Upgrade Success 29

Chapter 5 Data Analysis and Results 30
5-1 Sample Characteristics 31
5-2 Measurement Model 38
5-2-1 The Reflective Model 40
5-2-2 The Formative Model 48
5-3 Structural Model 51

Chapter 6 Conclusions 54
6-1 Findings and Discussion 54
6-2 Implications 58
6-3 Limitations 60
References 61
Appendix Questionnaire 68
參考文獻 References
[1]. Albers, S. (2010). PLS and success factor studies in marketing. In Handbook of Partial Least Squares (pp. 409-425). Springer Berlin Heidelberg.
[2]. Al-Mashari, M., Al-Mudimigh, A., & Zairi, M. (2003). Enterprise resource planning: a taxonomy of critical factors. European journal of operational research, 146(2), 352-364.
[3]. Amoako-Gyampah, K., & Salam, A. F. (2004). An extension of the technology acceptance model in an ERP implementation environment. Information & Management, 41(6), 731-745.
[4]. Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411.
[5]. Ang, J. S., Sum, C. C., & Chung, W. F. (1995). Critical success factors in implementing MRP and government assistance: a Singapore context. Information & Management, 29(2), 63-70.
[6]. Beatty, R. C., & Williams, C. D. (2006). ERP II: best practices for successfully implementing an ERP upgrade. Communications of the ACM, 49(3), 105-109.
[7]. Belout, A., & Gauvreau, C. (2004). Factors influencing project success: the impact of human resource management. International journal of project management, 22(1), 1-11.
[8]. Bentler, P. M. (1978). The interdependence of theory, methodology, and empirical data: Causal modeling as an approach to construct validation.Longitudinal drug research, 267-302.
[9]. Bingi, P., Sharma, M. K., & Godla, J. K. (1999). Critical issues affecting an ERP implementation. IS Management, 16(3), 7-14.
[10]. Bjorlin, C. (2010). Customers upgrade to SAP ERP 6.0 for support, software consolidation, SearchManufacturingERP. com.
[11]. Brehm, L., Heinzl, A., & Markus, M. L. (2001, January). Tailoring ERP systems: a spectrum of choices and their implications. In System Sciences, 2001. Proceedings of the 34th Annual Hawaii International Conference on (pp. 9-pp). IEEE.
[12]. Cenfetelli, R. T., & Bassellier, G. (2009). Interpretation of Formative Measurement in Information Systems Research. Mis Quarterly, 33(4).
[13]. Chau, P. Y., & Tam, K. Y. (1997). Factors Affecting the Adoption of Open Systems: An Exploratory Study. Mis Quarterly, 21(1).
[14]. Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research, 295(2), 295-336.
[15]. Chung, B. (2007). An analysis of success and failure factors for ERP systems in engineering and construction firms. ProQuest.
[16]. Chwelos, P., Benbasat, I., & Dexter, A. S. (2001). Research report: Empirical test of an EDI adoption model. Information Systems Research, 12(3), 304–321.
[17]. Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests.Psychometrika, 16(3), 297-334.
[18]. Davenport, T. H. (1998). Putting the enterprise into the enterprise system.Harvard business review, 76(4).
[19]. Davison, A. C., & Hinkley, D. V. (1997). Bootstrap methods and their applicationCambridge University Press. Cambridge, UK, 193.
[20]. De Bruin, P. (1997). Unpublished 1997 Sapphire conference notes. Gibson and Mann.
[21]. DeLone, W. H., & McLean, E. R. (1992). Information systems success: the quest for the dependent variable. Information systems research, 3(1), 60-95.
[22]. El Sawah, S., Tharwat, A. A. E. F., & Rasmy, M. H. (2008). A quantitative model to predict the Egyptian ERP implementation success index. Business Process Management Journal, 14(3), 288-306.
[23]. Zhao, F. (2007). An empirical study of enterprise system upgrades. THE UNIVERSITY OF NEBRASKA-LINCOLN.
[24]. Finney, S., & Corbett, M. (2007). ERP implementation: a compilation and analysis of critical success factors. Business Process Management Journal,13(3), 329-347.
[25]. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research (JMR), 18(1).
[26]. Fui-Hoon Nah, F., Zuckweiler, K. M., & Lee-Shang Lau, J. (2003). ERP implementation: chief information officers′ perceptions of critical success factors. International Journal of Human-Computer Interaction, 16(1), 5-22.
[27]. Gable, G. (2003). Consultants and knowledge management. Journal of Global Information Management, 11(3), i-i.
[28]. Gable, G. G., Sedera, D., & Chan, T. (2008). Re-conceptualizing Information System Success: The IS-Impact Measurement Model. Journal of the Association for Information Systems, 9(7).
[29]. Gatewood, R., Feild, H., & Barrick, M. (2010). Human resource selection. Cengage Learning.
[30]. Gupta, A. (2000). Enterprise resource planning: the emerging organizational value systems. Industrial Management & Data Systems, 100(3), 114-118.
[31]. Hair, J. F., Anderson, R. E., Tatham, R. L., & William, C. (1998). Black. Multivariate data analysis.
[32]. Hair, J. F., Sarstedt, M., Ringle, C. M., & Mena, J. A. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science, 40(3), 414-433.
[33]. Hernandez. (2005). Upgrading to SAP R/3 Enterprise: The First Step into SAP NetWeaver. SAP/R3 Handbook 3e, Vol.5, pp.191-214.
[34]. Holland, C. P., & Light, B. (1999). A critical success factors model for ERP implementation. IEEE software, 16(3), 30-36.
[35]. Hong, K. K., & Kim, Y. G. (2002). The critical success factors for ERP implementation: an organizational fit perspective. Information & Management,40(1), 25-40.
[36]. Ifinedo, P. (2006). Extending the Gable et al. enterprise systems success measurement model: a preliminary study. Journal of Information Technology Management, 17(1), 14-33.
[37]. Ifinedo, P. (2008). Impacts of business vision, top management support, and external expertise on ERP success. Business Process Management Journal,14(4), 551-568.
[38]. Jafari, S. M., Osman, M. R., Yusuff, R. M., & Tang, S. H. (2006). ERP systems implementation in Malaysia: the importance of critical success factors.International Journal of Engineering and Technology, 3(1), 125-131.
[39]. Jarrar, Y. F., Al-Mudimigh, A., & Zairi, M. (2000). ERP implementation critical success factors-the role and impact of business process management. InManagement of Innovation and Technology, 2000. ICMIT 2000. Proceedings of the 2000 IEEE International Conference on (Vol. 1, pp. 122-127). IEEE.
[40]. Jarvis, C. B., MacKenzie, S. B., & Podsakoff, P. M. (2003). A critical review of construct indicators and measurement model misspecification in marketing and consumer research. Journal of consumer research, 30(2), 199-218.
[41]. Kalbasi, H. (2007). Assessing ERP implementation critical success factors.Lulea University of Technology.
[42]. Kayas, O. G., McLean, R., Hines, T., & Wright, G. H. (2008). The panoptic gaze: analysing the interaction between enterprise resource planning technology and organisational culture. International journal of information management, 28(6), 446-452.
[43]. Khoo, H. M., & Robey, D. (2007). Deciding to upgrade packaged software: a comparative case study of motives, contingencies and dependencies. European Journal of Information Systems, 16(5), 555-567.
[44]. Ko, D. G., Kirsch, L. J., & King, W. R. (2005). Antecedents of knowledge transfer from consultants to clients in enterprise system implementations. MIS quarterly, 59-85.
[45]. Kuan, K. K., & Chau, P. Y. (2001). A perception-based model for EDI adoption in small businesses using a technology–organization–environment framework.Information & Management, 38(8), 507-521.
[46]. Light, B. (2001). The maintenance implications of the customization of ERP software. Journal of software maintenance and evolution: research and practice,13(6), 415-429.
[47]. Li, J., Xie, T., & Du, S. (2011). Requirements analysis on flexibility of ERP system of medium and small publishers. Procedia Engineering, 15, 5493-5497.
[48]. Liu, M. (2008, October). Determinants of e-commerce development: An empirical study by firms in shaanxi, china. In Wireless Communications, Networking and Mobile Computing, 2008. WiCOM′08. 4th International Conference on (pp. 1-4). IEEE.
[49]. Luo, W., & Strong, D. M. (2004). A framework for evaluating ERP implementation choices. Engineering Management, IEEE Transactions on,51(3), 322-333.
[50]. Lynna, G. S., & Akgunb, A. E. (2001). Project visioning: Its components and impact on new product success. Journal of Product Innovation Management,18(6), 374-387.
[51]. Mabert, V. A., Soni, A., & Venkataramanan, M. A. (2003). The impact of organization size on enterprise resource planning (ERP) implementations in the US manufacturing sector. Omega, 31(3), 235-246.
[52]. Mandal, P., & Gunasekaran, A. (2002). Application of SAP R/3 in on-line inventory control. International Journal of Production Economics, 75(1), 47-55.
[53]. Markus, M. L., Tanis, C., & Van Fenema, P. C. (2000). Enterprise resource planning: multisite ERP implementations. Communications of the ACM, 43(4), 42-46.
[54]. McKendrick, J. (2012). ERP upgrades: What’s your philosophy? OAUG ResearchLine.
[55]. Nah, F. F. H., & Delgado, S. (2006). CRITICAL SUCCESS FACTORS FOR ENTERPRISE RESOURCE PLANNING IMPLEMENTATION AND UPGRADE.Journal of Computer Information Systems, 47.
[56]. Nunnally, J. C. (81). Bernstein, IH (1994). Psychometric theory.
[57]. Olson, D. L., & Zhao, F. (2007). CIOs′ perspectives of critical success factors in ERP upgrade projects. Enterprise Information Systems, 1(1), 129-138.
[58]. Pan, M. J., & Jang, W. Y. (2008). DETERMINANTS OF THE ADOPTION OF ENTERPRISE RESOURCE PLANNING WITHIN THE TECHNOLOGY-ORGANIZATION-ENVIRONMENT FRAMEWORK: TAIWAN′S COMMUNICATIONS INDUSTRY. Journal of Computer information systems,48(3)
[59]. Petter, S., Straub, D., & Rai, A. (2007). Specifying formative constructs in information systems research. Mis Quarterly, 31(4), 623-656.
[60]. Rabaa′i, A. A. (2009). Identifying critical success factors of ERP Systems at the higher education sector.
[61]. Riis, P. H., & Schubert, P. (2012, January). Upgrading to a new version of an erp system: a multilevel analysis of influencing factors in a software ecosystem. In System Science (HICSS), 2012 45th Hawaii International Conference on (pp. 4709-4718). IEEE.
[62]. Ross, J. W., & Vitale, M. R. (2000). The ERP revolution: surviving vs. thriving.Information systems frontiers, 2(2), 233-241.
[63]. Sedera, D., & Gable, G. G. (2004). A factor and structural equation analysis of the enterprise systems success measurement model. Association for Information Systems.
[64]. Shah, H. I., Khan, Z. A., Bokhari, H. R., & Raza, M. A. (2011). Exploring the impediments of successful ERP implementation: A case study in a public organization. International Journal of Business and Social Science, 2(22), 289-296.
[65]. Shang, S., & Seddon, P. B. (2000, August). A comprehensive framework for classifying the benefits of ERP systems. In Americas Conference on Information Systems (pp. 1005-1014).
[66]. Somers, T. M., & Nelson, K. G. (2004). A taxonomy of players and activities across the ERP project life cycle. Information & Management, 41(3), 257-278.
[67]. Staehr, L. (2010). Understanding the role of managerial agency in achieving business benefits from ERP systems. Information Systems Journal, 20(3), 213-238.
[68]. Stefanou, C. (1999). Supply chain management (SCM) and organizational key factors for successful implementation of enterprise resource planning (ERP) systems. Supply Chain Management (SCM), 12, 31-1999.
[69]. Stratman, J. K., & Roth, A. V. (2002). Enterprise Resource Planning (ERP) Competence Constructs: Two?Stage Multi?Item Scale Development and Validation*. Decision Sciences, 33(4), 601-628.
[70]. Swanton, B. (2004). Build ERP upgrade costs into the business change program – not the IT budget. Computer Weekly.
[71]. Teo, T. S., Ranganathan, C., & Dhaliwal, J. (2006). Key dimensions of inhibitors for the deployment of web-based business-to-business electronic commerce.Engineering Management, IEEE Transactions on, 53(3), 395-411.
[72]. Tornatzky, L. G., Fleischer, M., & Chakrabarti, A. K. (1990). Processes of technological innovation.
[73]. Umble, E. J., Haft, R. R., & Umble, M. M. (2003). Enterprise resource planning: Implementation procedures and critical success factors. European journal of operational research, 146(2), 241-257.
[74]. Urbach, N., & Ahlemann, F. (2010). Structural equation modeling in information systems research using partial least squares. Journal of Information Technology Theory and Application, 11(2), 5-40.
[75]. Wang, E. T., & Chen, J. H. (2006). Effects of internal support and consultant quality on the consulting process and ERP system quality. Decision Support Systems, 42(2), 1029-1041.
[76]. Wee, S. (2000). Juggling toward ERP success: keep key success factors high.ERP news, 1-5.
[77]. Werts, C. E., Linn, R. L., & Joreskog, K. G. (1974). Intraclass reliability estimates: testing structural assumptions. Educational and Psychological measurement, 34(1), 25-33.
[78]. Wight, O. W. (1981). MRP II: Unlocking America′s productivity potential. O. Wight Limited Publications.
[79]. Wu, J. H., & Wang, Y. M. (2006). Measuring ERP success: the ultimate users′ view. International Journal of Operations & Production Management, 26(8), 882-903.
[80]. Yap, C. S. (1989). Issues in managing information technology. Journal of the Operational Research Society, 649-658.
[81]. Yusuf, Y., Gunasekaran, A., & Abthorpe, M. S. (2004). Enterprise information systems project implementation:: A case study of ERP in Rolls-Royce. International Journal of Production Economics, 87(3), 251-266.
[82]. Zarotsky, M., Pliskin, N., & Heart, T. (2006). The first ERP upgrade project at DSW: lessons learned from disillusion with simplicity expectations. Journal of Cases on Information Technology (JCIT), 8(4), 13-23.
[83]. Zhang, Z., Lee, M. K., Huang, P., Zhang, L., & Huang, X. (2005). A framework of ERP systems implementation success in China: An empirical study.International Journal of Production Economics, 98(1), 56-80.
[84]. Zhu, K., & Kraemer, K. L. (2005). Post-adoption variations in usage and value of e-business by organizations: cross-country evidence from the retail industry.Information Systems Research, 16(1), 61-84.
[85]. Zhu, Y., Li, Y., Wang, W., & Chen, J. (2010). What leads to post-implementation success of ERP? An empirical study of the Chinese retail industry. International Journal of Information Management, 30(3), 265-276.
指導教授 王存國(Eric T.G. Wang) 審核日期 2014-6-27
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   
網路書籤 Google bookmarks   del.icio.us   hemidemi   myshare   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡  - 隱私權政策聲明