摘要(英) |
As the development of Semiconductor industry as well as the changes of indus-trial demands move fast, the service supply chain has become increasingly important in several perspectives. To be a successful equipment supplier in the industry, it would be the key to manage service supply chain by finding the right balance between supply chain investments and customer satisfaction. Managing the supply chain with global perspective has been significantly focused in the past years in the industry.
While “Fast” and “Cost effective” were the key factors of success in managing supply chains in 1990s, Dr. Hau L. Lee, the director of the “Stanford Institute for Innovations in Developing Economies” and the “Global Supply Chain Manage-ment Forum” has published a journal paper with subject of “the Triple A Supply chain” in 2004, given the industry to redirect their focus in managing the supply chain by implementing the core principle of it in order to attain its ultimate suffi-ciency. In addition to this theory, the “HP Desktop Printer Supply Chain”, a well-known literature published by Stanford reviewed in 2004 also advised a key suc-cess factor, the “Postponement strategy” that was implemented by HP which assisted the company to reorganize their Vancouver and global supply chain, and to succeed. In the extended study, the “Case study of Postponement in the supply chain”, a thesis for Master of Science in transportation at Massachusetts Institute of Technology made by Susan M. Rietze in June 2006, helps us to better understand the theory of “Postponement” and its adequate applications in the industries,. These three important literatures are good enough for those who are working in the industry to take as a model of their service supply chain reengi-neering.
Real case studies on two top-5 Semiconductor Inspection and Metrology Equipment Suppliers (Company K & Company R) are prepared to observe how they made improvement/reengineering to their service supply chains as well as the ways they developed the strategies, setting up their benchmarks and targeted metrics to transforming service supply chain management from a source of cus-tomer dissatisfaction into a competitive differentiator to the industry. |
參考文獻 |
[1] Hau L. Lee. The Triple-A Supply Chain. An article of “The 21st Century Supply Chain Collection”. Harvard Business Review, October 2004.
[2] Reuben E. Slone. Leading a Supply Chain Turnaround. – An article of “The 21st Century Supply Chain Collection”. Harvard Business Review, October 2004.
[3] V.G Narayanan & Ananth Raman. Aligning Incentives in Supply Chain. An arti-cle of “The 21st Century Supply Chain Collection”. Harvard Business Review, November 2004.
[4] Jeffrey K. Liker & Thomas Y. Choi. “Building Deep Supplier Relationships”. An article of “The 21st Century Supply Chain Collection”. Harvard Business Review, December 2004.
[5] Stanford Graduate School of Business. “Hewlett-Packard Company DeskJet Printer Supply Chain (A)”. Case GS-3A. Date 05/01 (Revised 3/8/04).
[6] Susan M. Rietze. “Case study of Postponement in the supply chain”. A thesis for Master of Science in transportation at Massachusetts Institute of Technology, June 2006.
[7] David Simchi-Levi, Philip Kaminsky, Edith Simchi-Levi. Designing and Manag-ing the Supply Chain; Concepts, Strategies and Case Studies. Third edition. Traditional Chinese adaptation by Dr. Ying-Chin Ho, June 2009.
[8] William J. Stevenson. Operation Management 11e, Rochester Institute of tech-nology. Traditional Chinese adaptation by Dr. Ying-Chin Ho, January, 2013.
[9] Oracle Service Parts Planning Implementation and User′s Guide. Release 12.2.
Part Number E48778-01. 2011 & 2013.
[10] John Nunes, “Service supply chain transformation of KLA-Tencor”, Director of Strategic Consulting, MCA Solutions, Supply Chain World for North America, 4 - 6 April 2005.
[11] The Boston Consulting Group, Knowledge at Wharton, University of Pennsyl-vania. Special Report of “Creating optimal supply chain”.
[12] Wolfgang Arden, Michel Brillouët, Patrick Cogez, Mart Graef, Bert Huizing, Rein-hard Mahnkopf. “More-than-Moore White Paper”.
[13] VLSI Research Inc. Semiconductor Equipment Suppliers, Chapter 2, 1990.
[14] T. Gallagher, M.D. Mitchke, and M.C. Rogers, “Profiting from spare parts”, The McKinsey Quarterly, February 2005.
[15] J.J. Chamberlain and J. Nunes, “Service Parts Management: A Real Life Success Story”, Supply Chain Management Review, September 2004.
[16] M.A. Cohen, N. Agrawal, V. Agrawal, “Achieving Breakthrough Service Deliv-ery through Dynamic Asset Deployment Strategies” (to be published).
[17] R. Wise and P. Baumgartner, “Go Downstream: The New Profit Imperative in Manufacturing”, Harvard Business Review, September-October 1999.
[18] M.J. Dennis and A. Kambil, “Service Management: Building Profits After the Sale”, Supply Chain Management Review, January-February 2003.
[19] R.G. Bundschuh and T.M. Dezvane, “How to make after-sales services payoff”, The McKinsey Quarterly, 2003 Number 4.
[20] T. Gallagher, M.D. Mitchke, and M.C. Rogers, “Profiting from spare parts”, The McKinsey Quarterly, February 2005.
References – Citations
1. ^ Haul L. Lee (October 2004). “The Triple-A Supply Chain”. Harvard Business Review. 1st article from “The 21st Century Supply Chain Collection”. p. 5.
2. ^ Haul L. Lee (October 2004). “The Triple-A Supply Chain”. Harvard Business Review. 1st article from “The 21st Century Supply Chain Collection”. p. 6.
3. ^ Haul L. Lee (October 2004). “The Triple-A Supply Chain”. Harvard Business Review. 1st article from “The 21st Century Supply Chain Collection”. p. 7.
4. ^ Haul L. Lee (October 2004). “The Triple-A Supply Chain”. Harvard Business Review. 1st article from “The 21st Century Supply Chain Collection”. p. 8.
5. ^ Haul L. Lee (October 2004). “The Triple-A Supply Chain”. Harvard Business Review. 1st article from “The 21st Century Supply Chain Collection”. p. 9.
6. ^ Susan M. Rietze. “Case study of Postponement in the supply chain”. A thesis for Master of Science in transportation at Massachusetts Institute of Technology, June 2006. p. 17 – 18.
7. ^ Susan M. Rietze. “Case study of Postponement in the supply chain”. A thesis for Master of Science in transportation at Massachusetts Institute of Technology, June 2006. p. 20 - 21.
8. ^ Susan M. Rietze. “Case study of Postponement in the supply chain”. A thesis for Master of Science in transportation at Massachusetts Institute of Technology, June 2006. p. 21 - 22. |