組織自尊、學習目標導向及尋求回饋行為對於員工自我學習之影響

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劉宗慈(Tsung-Tzu Liu) 查詢紙本館藏

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人力資源管理研究所

論文名稱

組織自尊、學習目標導向及尋求回饋行為對於員工自我學習之影響
(The effects of organization-based self-esteem, learning goal orientation, and feedback-seeking behavior on employee voluntary learning behavior)

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摘要(中)

數位科技的發展對於全球金融業的商業模式及經營型態已經產生巨大的影響，並改變金融業原有提供金融服務的供給方式。面對如此劇烈的變化，現今銀行體系如仍以正式學習方式來培養未來金融人才以因應產業狀況的變化將會緩不濟急。因此，員工必須能夠對自我能力提升的學習採取主動的行為，依據自我需要選擇學習方法與資源，以自我學習方式加速學習，培養數位金融時代所需要之職能，方能因應環境市場變化。本研究旨在探討員工的組織自尊(Organization-based self-esteem)對學習目標導向(Learning Goal Orientation)、尋求回饋行為(Feedback Seeking Behavior)與自我學習(Learning from oneself)之影響，藉此瞭解組織能夠激發員工自我學習的條件因素，而致力於實施有益於員工持續學習的人才發展措施，提升組織競爭能力。
本研究以S銀行員工為主要研究對象，共蒐集132份有效樣本並進行分析及假設驗證。研究結果發現：
1. 組織自尊對員工自我學習具有顯著正向影響。
2. 組織自尊對學習目標導向具有顯著正向影響。
3. 組織自尊對尋求回饋行為具有顯著正向影響。
4. 學習目標導向對員工自我學習具有顯著正向影響。
5. 尋求回饋行為對員工自我學習具有顯著正向影響。
6. 學習目標導向對組織自尊與員工自我學習具有完全中介效果。
7. 尋求回饋行為對組織自尊與員工自我學習具有部分中介效果。
最後本研究根據實證研究結果，提出實務上的意涵及對後續之建議。

摘要(英)

The development of digital technology has had a huge impact on the business model and the business type of the global financial industry, and has changed the way how financial industry originally provided financial services. Confronting with such drastic changes, if today′s banking systems still use formal learning methods to train future financial talents, it will be too slow to respond the changes in industry conditions. Therefore, employees must be able to take active actions in self-improvement learning, choose learning methods and resources according to their own needs, accelerate learning in an employees’ learning from oneself manner, and cultivate the functions required in the digital financial era in order to respond to changes in the environmental market.
The purpose of this study is to investigate the impact of organization-based self-esteem on learning goal orientation, feedback seeking behavior, learning from oneself, to understand the conditional factors that can stimulate employees’ learning from oneself, and is committed to implementing talent development measures that are conducive to continuous learning of employees, and enhance organizational competitiveness.
S Bank’s employees were the main research subjects in this study, a total of 132 valid samples were collected, hypothesized and analyzed . The results of the study showd that:
1. Organization-based self-esteem has a significant positive impact on employees’ learning from oneself.
2. Organization-based self-esteem has a significant positive impact on learning goal orientation.
3. Organization-based self-esteem has a significant positive impact on feedback seeking behavior.
4. Learning goal orientation has a significant positive impact on employees’ learning from oneself.
5. Feedback seeking behavior has a significant positive impact on employees’ learning from oneself.
6. Learning goal orientation has a complete mediating effect on organization-based self-esteem and employees’ learning from oneself.
7. Feedback seeking behavior has a partial mediating effect on organization-based self-esteem and employees’ learning from oneself.
Finally, based on the results of empirical research, this study presents practical implications and recommendations for future study.

關鍵字(中)

★ 組織自尊
★ 學習目標導向
★ 尋求回饋行為
★ 自我學習

關鍵字(英)

★ Organization-based self-esteem
★ Learning goal orientation
★ Feedback-seeking behavior
★ Learning from oneself

論文目次

中文摘要 i
Abstract ii
致謝 iv
目錄 v
圖目錄 vii
表目錄 viii
第一章緒論 1
第一節研究背景 1
第二節研究動機 4
第三節研究目的 5
第二章文獻探討 7
第一節組織自尊(Organization-based self-esteem) 7
第二節自我學習(Learning from oneself) 8
第三節學習目標導向(Learning Goal Orientation) 10
第四節尋求回饋行為(Feedback Seeking Behavior) 12
第三章研究方法 14
第一節研究架構與研究假設 14
第二節研究變項量表與衡量工具 16
第三節研究對象與資料蒐集方法 19
第四節資料分析方法 22
第四章研究結果 23
第一節敘述性統計 23
第二節各研究變項信度檢測 29
第三節各研究變數之相關分析 30
第四節各研究變項之階層迴歸分析 32
第五節中介效果 37
第六節研究假設驗證結果 42
第五章結論與建議 43
第一節研究結論 43
第二節管理意涵 46
第三節研究限制與未來建議 48
參考文獻 49
中文部分 49
英文部分 52
附錄 58

參考文獻

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指導教授

王群孝

審核日期

2018-7-23

推文