博碩士論文 102453025 詳細資訊




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姓名 賴聖紘(Sheng-Hong Lai)  查詢紙本館藏   畢業系所 資訊管理學系在職專班
論文名稱 專案管理的溝通關鍵路徑探討─以某企業軟體專案為例
(Communicative Critical Path Study of Project Management – A Case Study based on Software Project of a Corporate)
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摘要(中) 軟體開發專案是非常仰賴人力資源運用的活動,光是人的管理與溝通,就足以增加軟體開發時的複雜度。專案團隊透過需求討論、工作分派、進度追蹤,大家同心協力才 能夠完成專案,因此軟體開發專案中的團隊溝通顯得特別重要。近年來,有學者於專案管理領域提出了會議流 (Meetings-Flow Approach; MFA) 的創新概念,來解決目前專案協同開發進行時所面臨之片面的溝通與片段的管理。由於目前相關研究中企業實際導入會議流的研究較少,因此本研究嘗試將會議流導入到企業中的軟體開發專案,透過會議流協助進行宏觀的專案溝通管理。
本研究將採用個案研究的方式,透過現有的會議流研究成果,配合個案公司的作業 制度,塑模出會議與會議流程。並且進一步探討以會議流為基礎來塑模專案協同發展過程中的團隊溝通關鍵路徑並進行效益實證研究。透過不同專案之關鍵績效指標衡量的結果,評估會議流導入前後關鍵指標的區別,體現會議流所述之效益,以及個案所面臨的問題是否獲得解決。
摘要(英) Software developing project is an activity that relies so much on the application of Human Resource. Comprehensive management and communication would also be major factors to enhance the complexity during the project. Also, a successful project requires a project team with clear work division, demand discussion, schedule tracking and cooperation by each team member. Therefore, comprehensive communication between team members plays an important role in software developing project. For the past few years, scholars have proposed a new concept of MFA, known as Meetings-Flow Approach, in the field of project management, so as to solve the communication problems that project teams might face during the project. Due to lack of studies on the application of meeting flow approach to the industries, the research would be based on the application of the idea to the software developing project in the industries, assisting to manage the project communication comprehensively through meeting-flow approach.
This research is based on the case studies, establishing a model of meeting and meeting-flow approach go along with the operation system of the company according to the current meeting-flow approach research. In addition, this research is to investigate how effectively that meeting-flow approach can influence the project by the results of KPI, known as Key Performance Indicator, of the projects, estimating before and after differences and if the problems have been solved by applying for the concept of meetings-flow approach.
關鍵字(中) ★ 會議流
★ 專案管理
★ 團隊溝通
關鍵字(英) ★ Meetings-Flow Approach
★ Project Management
★ Group Communication
論文目次 摘要 i
Abstract ii
目錄 iii
圖目錄 v
表目錄 vi
第一章 緒論 1
1.1 研究背景 1
1.2 研究動機 2
1.3 研究目的 3
1.4 論文架構 3
1.5 研究範圍與限制 5
第二章 文獻探討 6
2.1 專案管理 6
2.1.1 專案 6
2.1.2 關鍵路徑法 7
2.2 團隊溝通 9
2.2.1 溝通理論 10
2.2.2 溝通滿意及有效溝通 13
2.3 會議流 15
2.3.1 會議流方法論 16
2.3.2 建置會議流 17
第三章 研究方法 20
3.1 研究方法 20
3.1.1 質性研究 20
3.1.2 個案研究法 21
3.2 研究設計 23
3.3 研究流程 25
第四章 個案研究 27
4.1 研究個案描述 27
4.1.1 公司簡介 27
4.1.2 個案介紹 29
4.1.3 面臨問題 30
4.2 會議流設計 31
4.2.1 塑模會議 32
4.2.2 會議調適 39
4.3 產生會議流 41
4.3.1 時序型會議流 41
4.3.2 溝通關鍵路徑 43
第五章 研究結果 47
5.1 溝通關鍵績效指標 47
5.1.1 導入前後個案之描述 47
5.1.2 關鍵績效指標定義 47
5.1.3 評量結果分析 49
5.2 訪談分析結果 52
5.2.1 訪談程序 52
5.2.2 問題與結果 53
第六章 結論與建議 57
6.1 研究結論 57
6.2 研究建議 58
參考文獻 59
參考文獻 中文部分:
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英文部分:
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指導教授 陳仲儼(Chung-Yang Chen) 審核日期 2015-6-23
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