博碩士論文 103423056 詳細資訊




以作者查詢圖書館館藏 以作者查詢臺灣博碩士 以作者查詢全國書目 勘誤回報 、線上人數:18 、訪客IP:54.162.10.211
姓名 陳冠儒(Kuan-Ju Chen)  查詢紙本館藏   畢業系所 資訊管理學系
論文名稱 探討站內式網站流量分析軟體對使用者使用意圖之影響—以購物類型網站為例
(Study on The Influence of On-Site Web Analytics to User Intention – Take Shopping Websites as Example)
檔案 [Endnote RIS 格式]    [Bibtex 格式]    至系統瀏覽論文 ( 永不開放)
摘要(中) 目前許多網站都有安裝站內式網站流量分析軟體,然而使用者卻未必知道其行為資料正在被蒐集。即使使用者知道網站流量分析軟體僅會蒐集使用者相關行為資料,但使用者還是會有個人資料被竊取的疑慮,而這已經形成一個隱私議題。
近年電子商務蓬勃發展,使用者及市場產值皆不斷成長,因此本研究建立一個理論模型與兩個實驗情境,探討使用者在購物類型網站的使用意圖。在理論模型方面,主要以計畫行為理論為基礎,再加上資訊隱私顧慮、知覺風險與關係品質等構面,探討態度、主觀規範、知覺行為控制、資訊隱私顧慮與知覺風險是否會影響使用意圖,以及關係品質是否會影響對行為的態度。在實驗情境方面,分為「未被告知網站中有安裝站內式網站流量分析軟體」與「有被告知網站中有安裝站內式網站流量分析軟體」兩種,分別探討不同受測者在不同情境下的使用意圖差異。
研究結果發現,在「有被告知網站中有安裝站內式網站流量分析軟體」的實驗情境下,無法證實主觀規範會影響使用意圖,因此相對來說,個人的自主意識就會增強;而在兩個實驗情境下,皆無法證實資訊隱私顧慮會影響使用意圖,且根據研究顯示,個人在電子商務網站中最注重可用性、易用性及對電子商務商家的信任,所以認為資訊隱私顧慮並非個人使用購物類型網站的主要考慮因素。
摘要(英) Nowadays numerous websites install On-Site Web Analytic software, however, few website users know their behavioral data has been collected. Besides, users doubt about the safety of their personal data, although On-Site Web Analytic software collects the behavioral data only. And this concern derives a privacy issue.
E-Commerce has been rising and flourishing in recent years which has grown the user and market values as well. The purpose of this research is to find the intentions of shopping website users hence constructs a theoretical model with two experimental situations. The theoretical model, according to the theory of planned behavior, additionally combines with the Concern for Information Privacy, Perceived Risk, Relationship Quality so as to identify the variables may influence the intentions of users. The experimental situation divides into two parts: “On-Site Web Analytic software is revealed to the website users “and “On-Site Web Analytic software is concealed to the website users”, which to discuss the using intentions of different testers in the two situations.
The result shows when in the situation of “On-Site Web Analytic software is revealed to the website users” cannot prove that Subjective Norms could influence using intention. Furthermore, the both situations cannot prove Concern for Information Privacy could influence using intention.
關鍵字(中) ★ 網站流量分析
★ 資訊隱私顧慮
★ 關係品質
★ 知覺風險
★ 計畫行為理論
關鍵字(英) ★ Web Analytics
★ Concern for Information Privacy
★ Relationship Quality
★ Perceived Risk
★ Theory of Planned Behavior
論文目次 論文摘要 i
Abstract ii
誌謝辭 iii
目錄 iv
圖目錄 vi
表目錄 vii
一、 緒論 1
1.1 研究背景 1
1.2 研究動機 3
1.3 研究目的 4
1.4 研究流程 5
二、 文獻探討 7
2.1 網站流量分析 7
2.2 資訊隱私顧慮 11
2.3 關係品質 14
2.4 知覺風險 16
2.5 計畫行為理論 19
三、 研究方法 23
3.1 研究架構 23
3.2 研究假說 24
3.3 研究構面與變數定義 27
3.4 研究設計 33
四、 資料分析 37
4.1 資料分析方法與工具 37
4.2 前測研究問卷分析 38
4.3 正式研究問卷分析 45
4.4 結構方程模式分析 57
五、 結論 65
5.1 研究發現與結論 65
5.2 研究貢獻 69
5.3 研究限制 71
5.4 研究建議 73
參考文獻 74
附錄一 前測問卷 78
附錄二 正式問卷—情境A 82
附錄三 正式問卷—情境B 86
參考文獻 [1] Ajzen, I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50(2), 179-211.
[2] Bauer, R. A. (1960). Consumer behavior as risk taking. Dynamic marketing for a changing world, 398.
[3] Cases, A.-S. (2002). Perceived risk and risk-reduction strategies in Internet shopping. The International Review of Retail, Distribution and Consumer Research, 12(4), 375-394.
[4] Chumpitaz Caceres, R., & Paparoidamis, N. G. (2007). Service quality, relationship satisfaction, trust, commitment and business-to-business loyalty. European journal of marketing, 41(7/8), 836-867.
[5] Comegys, C., Hannula, M., & Váisánen, J. (2009). Effects of consumer trust and risk on online purchase decision-making: A comparison of Finnish and United States students. International Journal of Management, 26(2), 295.
[6] Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling: an interpersonal influence perspective. The journal of marketing, 68-81.
[7] Cunningham, S. M. (1967). The major dimensions of perceived risk. Risk taking and information handling in consumer behavior, 1967, 82-108.
[8] eMarketer. (2014). Global B2C Ecommerce Sales to Hit $1.5 Trillion This Year Driven by Growth in Emerging Markets. from http://www.emarketer.com/Article/Global-B2C-Ecommerce-Sales-Hit-15-Trillion-This-Year-Driven-by-Growth-Emerging-Markets/1010575
[9] Featherman, M. S., & Pavlou, P. A. (2003). Predicting e-services adoption: a perceived risk facets perspective. International journal of human-computer studies, 59(4), 451-474.
[10] Francis, J. J., Eccles, M. P., Johnston, M., Walker, A., Grimshaw, J., Foy, R., . . . Bonetti, D. (2004). Constructing questionnaires based on the theory of planned behaviour. A manual for health services researchers, 2010, 2-12.
[11] Garbarino, E., & Johnson, M. S. (1999). The different roles of satisfaction, trust, and commitment in customer relationships. The journal of marketing, 70-87.
[12] Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: an integrated model. Mis Quarterly, 27(1), 51-90.
[13] Hennig-Thurau, T. (2000). Relationship quality and customer retention through strategic communication of customer skills. Journal of Marketing Management, 16(1-3), 55-79.

[14] Hennig-Thurau, T., Gwinner, K. P., & Gremler, D. D. (2002). Understanding relationship marketing outcomes an integration of relational benefits and relationship quality. Journal of service research, 4(3), 230-247.
[15] Hoffman, D. L., Novak, T. P., & Peralta, M. (1999). Building consumer trust online. Communications of the ACM, 42(4), 80-85.
[16] Jacoby, J., & Kaplan, L. B. (1972). The components of perceived risk. Advances in consumer research, 3(3), 382-383.
[17] Jun, M., Yang, Z., & Kim, D. (2004). Customers′ perceptions of online retailing service quality and their satisfaction. International Journal of Quality & Reliability Management, 21(8), 817-840.
[18] Lagace, R. R., Dahlstrom, R., & Gassenheimer, J. B. (1991). The relevance of ethical salesperson behavior on relationship quality: the pharmaceutical industry. Journal of Personal Selling & Sales Management, 11(4), 39-47.
[19] Lallmahamood, M. (2007). An Examination of Individual′s Perceived Security and Privacy of the Internet in Malaysia and the Influence of this on their Intention to Use E-commerce: Using an Extension of the Technology Acceptance Model. Journal of Internet Banking and Commerce, 12(3), 1.
[20] Lee, G.-G., & Lin, H.-F. (2005). Customer perceptions of e-service quality in online shopping. International Journal of Retail & Distribution Management, 33(2), 161-176.
[21] Lim, H., & Dubinsky, A. J. (2005). The theory of planned behavior in e‐commerce: Making a case for interdependencies between salient beliefs. Psychology & Marketing, 22(10), 833-855.
[22] Limayem, M., Khalifa, M., & Frini, A. (2000). What makes consumers buy from Internet? A longitudinal study of online shopping. Systems, Man and Cybernetics, Part A: Systems and Humans, IEEE Transactions on, 30(4), 421-432.
[23] Liu, C., Marchewka, J. T., Lu, J., & Yu, C.-S. (2005). Beyond concern—a privacy-trust-behavioral intention model of electronic commerce. Information & Management, 42(2), 289-304.
[24] Malhotra, N. K., Kim, S. S., & Agarwal, J. (2004). Internet users′ information privacy concerns (IUIPC): The construct, the scale, and a causal model. Information Systems Research, 15(4), 336-355.
[25] Mason, R. O. (1986). Four ethical issues of the information age. Mis Quarterly, 5-12.
[26] Moorman, C., Zaltman, G., & Deshpande, R. (1992). Relationships between providers and users of market research: the dynamics of trust within and between organizations. Journal of marketing research, 29(3), 314.

[27] Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. The journal of marketing, 20-38.
[28] Oliver, R. L., & Westbrook, R. A. (1982). The factor structure of satisfaction and related postpurchase measures. New Findings on Consumer Satisfaction and Complaining, 11-14.
[29] Palmatier, R. W., Dant, R. P., Grewal, D., & Evans, K. R. (2006). Factors influencing the effectiveness of relationship marketing: a meta-analysis. Journal of marketing, 70(4), 136-153.
[30] Park, J., Lennon, S. J., & Stoel, L. (2005). On‐line product presentation: Effects on mood, perceived risk, and purchase intention. Psychology & Marketing, 22(9), 695-719.
[31] Pavlou, P. A., & Fygenson, M. (2006). Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior. Mis Quarterly, 115-143.
[32] Ratten, V., Ratten, H., Kyoum Kim, Y., Jae Ko, Y., & James, J. (2011). The impact of relationship quality on attitude toward a sponsor. Journal of Business & Industrial Marketing, 26(8), 566-576.
[33] Roman, S. (2007). The ethics of online retailing: a scale development and validation from the consumers’ perspective. Journal of Business Ethics, 72(2), 131-148.
[34] Sapsford, R., & Jupp, V. (2006). Data collection and analysis: Sage.
[35] Smith, H. J., Milberg, S. J., & Burke, S. J. (1996). Information privacy: measuring individuals′ concerns about organizational practices. Mis Quarterly, 167-196.
[36] Smith, J. B. (1998). Buyer–seller relationships: similarity, relationship management, and quality. Psychology & Marketing, 15(1), 3-21.
[37] Stewart, K. A., & Segars, A. H. (2002). An empirical examination of the concern for information privacy instrument. Information Systems Research, 13(1), 36-49.
[38] Stone, R. N., & Grønhaug, K. (1993). Perceived risk: Further considerations for the marketing discipline. European journal of marketing, 27(3), 39-50.
[39] Suh, B., & Han, I. (2003). Effect of trust on customer acceptance of Internet banking. Electronic Commerce research and applications, 1(3), 247-263.
[40] Taylor, S., & Todd, P. (1995). Decomposition and crossover effects in the theory of planned behavior: A study of consumer adoption intentions. International journal of research in marketing, 12(2), 137-155.
[41] Waisberg, D., & Kaushik, A. (2009). Web Analytics 2.0: empowering customer centricity. The original Search Engine Marketing Journal, 2(1), 5-11.


[42] Zheng, L., Favier, M., Huang, P., & Coat, F. (2012). Chinese consumer perceived risk and risk relievers in e-shopping for clothing. Journal of Electronic Commerce Research, 13(3), 255.
[43] 財團法人台灣網路資訊中心. (2015). 2015 年台灣寬頻網路使用調查報告. 財團法人台灣網路資訊中心.
[44] 數位時代. (2015). [2015回顧] 四大市場關注焦點,台灣電商逆勢成長. from http://www.bnext.com.tw/article/view/id/38267
[45] 鄭江宇, & 張佳榮. (2014). 掌握行銷新趨勢:你不可不知的網站流量分析 Google Analytics. 新頁圖書股份有限公司.
指導教授 粟四維(Wesley Shu) 審核日期 2016-7-25
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   
網路書籤 Google bookmarks   del.icio.us   hemidemi   myshare   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡  - 隱私權政策聲明