博碩士論文 103427007 詳細資訊




以作者查詢圖書館館藏 以作者查詢臺灣博碩士 以作者查詢全國書目 勘誤回報 、線上人數:6 、訪客IP:54.162.151.77
姓名 陳玉芬(Yu-Fen Chen)  查詢紙本館藏   畢業系所 人力資源管理研究所
論文名稱 即時通訊軟體的應用偏好度對工作壓力及組織溝通效能之影響-以自我效能為調節變項
(The Impacts of Instant Messenger Application on Work Stress and Organizational Communication Effectiveness: The Moderating Effect of Self Efficacy)
相關論文
★ 企業內部人力資源入口網站使用者滿意度調查–以A公司為例★ 員工內部行銷知覺、組織承諾與離職傾向之關係研究─以某科技公司為例
★ 研發人員創造力人格特質、工作價值觀對工作績效之影響-以某高科技研究機構為例★ 組織生涯管理對組織承諾影響之探討-以A公司為例
★ 導入以職能為基礎之評鑑中心可行性研究--以銀行業為例★ 360 度管理職能評鑑與受評者自我覺察能力之探討-個案公司跨年度研究
★ 探討中階主管人格特質、領導風格與工作績效之關聯性--以Y公司為例★ 因應公司經營策略變革之人力資源配置調整個案探討
★ 從組織變革觀點探討業務流程管理成效之個案研究★ 主管領導風格與員工人格特質對工作績效之影響
★ 矩陣式組織之專案績效考核制度探討-以某公司為例★ 企業因應員工分紅費用化之措施及其成效探討
★ 證券後勤基層主管職業生涯地圖之建立★ 企業導入卓越經營績效評量之案例探討
★ 主管領導風格對組織氣候與績效之影響探討-以T公司為例★ 人力資源管理措施對工作態度之影響探討-以台灣高鐵為例
檔案 [Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   [檢視]  [下載]
  1. 本電子論文使用權限為同意立即開放。
  2. 已達開放權限電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。
  3. 請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。

摘要(中) 本研究旨在探討即時通訊軟體應用於工作溝通中,對於組織溝通效能以及員工個人工作壓力的影響,同時探討自我效能的調節效果。
研究樣本來源為台灣地區不同產業的員工,總計回收238份有效問卷。研究結果顯示,即時通訊軟體的應用偏好度對於工作壓力有負向的關聯;即時通訊軟體的應用偏好度對於組織溝通效能有正向的關聯;自我效能可調節即時通訊軟體的應用偏好度對組織溝通效能的影響,當自我效能愈高時,即時通訊軟體的應用會更加提升組織溝通效能。
就實務上的意義而言,本研究發現個人對於即時通訊軟體的應用偏好度會影響組織的溝通效能以及個人的工作壓力,因此當企業運用即時通訊軟體作為工作溝通的工具時,應當掌握使用者的偏好度。就使用者本身而言,應當自我管理即時通訊軟體的使用程度,才能發揮其溝通的效用。
摘要(英) The purpose of the study is to examine the impacts of instant messenger application on work stress and organizational communication effectiveness, and also examine the moderating effect of self-efficacy.
The questionnaires are issued to various industries in Taiwan with 238 questionnaires retrieved. The results of analysis show that the instant messenger application is negatively related to work stress. Besides, the instant messenger application is positively related to communication effectiveness and this relationship can be moderated by self-efficacy. That is to say, employees with higher self-efficacy, it will strengthen the impacts of implementing instant messenger on organizational communication effectiveness.
Due to the impacts of instant messenger application on work stress and organizational communication effectiveness, this research suggest that when applying instant messenger as a communication tool of work, we should know well the preference of users is. For the users themselves, it is important for them to manage themselves to the use of it to increase the communication effectiveness.
關鍵字(中) ★ 即時通訊軟體
★ 工作壓力
★ 組織溝通效能
★ 自我效能
關鍵字(英) ★ Instant Messenger
★ Work Stress
★ Organizational Communication Effectiveness
★ Self-efficacy
論文目次 摘要 i
致謝 iii
目錄 iv
圖目錄 v
第一章 緒論 1
1-1 研究背景與動機 1
1-2 研究目的 2
第二章 文獻探討 3
2-1 即時通訊軟體 3
2-2 工作壓力 11
2-3 組織溝通效能 12
2-4 自我效能 15
第三章 研究方法 17
3-1 研究架構 17
3-2 研究假設與推論 17
3-3 研究之操作型定義與衡量工具 20
3-4 研究對象 21
第四章 研究結果與分析 23
第五章 研究結論與建議 32
附錄一 39
參考文獻 英文部分
1. Bandura, A. (1989). Regulation of cognitive processes through perceived self-efficacy. Developmental psychology, 25(5), 729.
2. Bandura, A. (1994). Social cognitive theory and exercise of control over HIV infection. In Preventing AIDS (pp. 25-59). Springer US.
3. Bandura, A. (1997). Self-efficacy: The exercise of control. Macmillan.
4. Beehr, T. A., & Newman, J. E. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model, and literature review1. Personnel psychology, 31(4), 665-699.
5. Bhagat, R. S. (1983). Effects of stressful life events on individual performance effectiveness and work adjustment processes within organizational settings: A research model. Academy of Management Review, 8(4), 660-671.
6. Brown, S. P., Ganesan, S., & Challagalla, G. (2001). Self-efficacy as a moderator of information-seeking effectiveness. Journal of Applied Psychology, 86(5), 1043.
7. De Vos, H., Hofte, H., & De Poot, H. (2004, January). IM [@ work]: Adoption of instant messaging in a knowledge worker organisation. In System Sciences, 2004. Proceedings of the 37th Annual Hawaii International Conference on (pp. 10-pp). IEEE.
8. Grinter, R. E., & Palen, L. (2002, November). Instant messaging in teen life. In Proceedings of the 2002 ACM conference on Computer supported cooperative work (pp. 21-30). ACM.
9. Hellriegel, D., Slocum Jr, J. W., & Woodman, R. W. (1986). Work Stress. Organizational Behavior. 4ed, p519.
10. Holmes, T. H., & Rahe, R. H. (1967). The social readjustment rating scale. Journal of psychosomatic research, 11(2), 213-218.
11. Huang, A. H., & Yen, D. C. (2003). Usefulness of instant messaging among young users: Social vs. work perspective. Human Systems Management, 22(2), 63-72.
12. Isaacs, E., Walendowski, A., Whittaker, S., Schiano, D. J., & Kamm, C. (2002, November). The character, functions, and styles of instant messaging in the workplace. In Proceedings of the 2002 ACM conference on Computer supported cooperative work (pp. 11-20). ACM.
13. Ivancevich, J. M., & Matteson, M. T. (1980). Stress and work: A managerial perspective. Dallas: Scott, Foresman.
14. Jex, S. M., & Bliese, P. D. (1999). Efficacy beliefs as a moderator of the impact of work-related stressors: a multilevel study. Journal of applied psychology, 84(3), 349.
15. Jex, S. M., Bliese, P. D., Buzzell, S., & Primeau, J. (2001). The impact of self-efficacy on stressor–strain relations: Coping style as an explanatory mechanism. Journal of applied psychology, 86(3), 401.
16. Krone, K. J., Jablin, F. M., & Putnam, L. L. (1987). Communication theory and organized communication: an interdisciplinary perspectives. Handbook of Organizational Communication, Sage, Newbury Park, CA, 18-40.
17. Metz, C., Clyman, J., & Todd, M. (2003). IM everywhere. PC Magazine, 22(20), 128-136.
18. Nardi, B. A., Whittaker, S., & Bradner, E. (2000, December). Interaction and outeraction: instant messaging in action. In Proceedings of the 2000 ACM conference on Computer supported cooperative work (pp. 79-88). ACM.
19. Rogers, E. M., & Agarwala-Rogers, R. (1975). Organizational communication. Communication behaviour, 218-239.
20. Rotter, J. B. (1960). Some implications of a social learning theory for the prediction of goal directed behavior from testing procedures. Psychological Review, 67(5), 301.
21. Schaubroeck, J., & Merritt, D. E. (1997). Divergent effects of job control on coping with work stressors: The key role of self-efficacy. Academy of Management Journal, 40(3), 738-754.
22. Schwarzer, R., & Scholz, U. (2000). Cross-cultural assessment of coping resources: the general perceived self-efficacy scale. htttp. userpage. fu-berlin. de/~ health/lingua5. htm.
23. Williams, S., & Cooper, L. (2002). Managing workplace stress (Vol. 20, No. 10, pp. 349-349). Emerald Group Publishing Limited.

中文部分
1. 余朝權(2005),組織行為學,五南圖書出版股份有限公司。
2. 李元墩(1999),組織溝通研究之回顧與展望,中華管理評論,第二卷第五期,121-131。
3. 張春興(1991),張氏心理學辭典,東華書局,台北。
4. 陳詩盈(2015),即時通訊軟體LINE的應用偏好度對組織溝通效能及團隊凝聚力之影響-以工作壓力為調節變項。
5. 陸洛(1997),工作壓力之歷程:理論與研究的對話,中華心理衛生學刊(台灣),第10卷,19-51。
6. 詹雅琪(2002),產品設計過程的溝通能力之剖析,圖文傳播學報,(1),195-204。
指導教授 鄭晉昌(Jihn-Chang Jehng) 審核日期 2016-7-15
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   
網路書籤 Google bookmarks   del.icio.us   hemidemi   myshare   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡  - 隱私權政策聲明