不當督導與職場排擠：探討同事無禮與職場八卦之關係

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林小涵(Hsiao-Han Lin) 查詢紙本館藏

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論文名稱

不當督導與職場排擠：探討同事無禮與職場八卦之關係
(Abusive Supervision and Workplace Ostracism: Exploring the Influence of Coworker Incivility and Workplace Gossip)

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摘要(中)

本研究旨在研究主管不當督導(abusive supervision)與職場排擠(workplace ostracism)之間的關係，是否會受同事無禮(coworker incivility)之中介，以及職場八卦(workplace gossip)之調節式中介效果影響。透過以有直屬主管的在職者為研究對象，共蒐集325份問卷，以222份有效樣本進行統計分析。研究結果顯示，主管不當督導確實與員工所知覺的職場排擠有正向相關，並受員工所知覺的同事無禮為中介。關於職場八卦於同事無禮與職場排擠間的調節式中介效果，僅「八卦的資訊構面」之調節效果呈現顯著。最後針對本次研究結果，提出一些實務上的管理建議，並討論相關研究限制與未來研究方向。

摘要(英)

The purpose of this study is to understand the relationship among abusive supervision and workplace ostracism, with coworker incivility as a mediator, and workplace gossip in a moderated mediation condition. A total of 325 participants with direct supervisors were recruited by the Internet, with 222 valid samples used for data analysis. Results showed a positive relationship between abusive supervision and workplace ostracism, with workplace incivility as a mediator. However, with regards to the moderated mediation of workplace gossip, only the information sub-dimension was supported. Managerial implications and suggestions for future research were discussed.

關鍵字(中)

★ 不當督導
★ 職場排擠
★ 同事無禮
★ 職場八卦

關鍵字(英)

★ abusive supervision
★ workplace ostracism
★ coworker incivility
★ workplace gossip

論文目次

摘要 i
Abstract ii
第一章緒論 1
1-1 研究背景與動機 1
1-2 研究目的 3
1-3 研究流程 3
第二章文獻探討 5
2-1 不當督導 5
2-1-1 不當督導的定義 5
2-1-2 不當督導的理論 5
2-2 同事無禮 7
2-2-1 同事無禮的定義 7
2-2-2 同事無禮的特徵 8
2-2-3 同事無禮的相關研究 9
2-2-4 不當督導與同事無禮之關係 9
2-3 職場排擠 10
2-3-1 職場排擠的定義 10
2-3-2 職場排擠的理論 11
2-3-3 不當督導與職場排擠之關係 12
2-3-4 職場排擠與同事無禮之關係 12
2-4 職場八卦 12
2-4-1 職場八卦的定義 12
2-4-2 職場八卦的相關研究 13
2-4-3 職場八卦與同事無禮、職場排擠之關係 14
第三章研究方法 16
3-1 研究架構 16
3-2 研究樣本 16
3-3 研究工具 17
3-4 研究步驟 19
第四章研究結果 21
4-1 樣本描述性統計 21
4-2 信度分析 22
4-3 變項間之相關 23
4-4 驗證性因素分析 25
4-4-1 信度及效度分析 25
4-4-2 模型配適度分析 26
4-5 結構方程模型 27
4-5-1 中介效果驗證 27
4-5-2 調節效果驗證 29
第五章討論與建議 31
5-1 研究討論 31
5-1-1 同事無禮的中介效果 31
5-1-2 八卦傾向的調節效果 32
5-1-3 研究假說驗證結果 32
5-2 管理意涵 33
5-3 研究限制與未來建議 34
5-3-1 研究限制 34
5-3-2 未來建議 35
參考文獻 36
附錄：研究問卷 47

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指導教授

杜秉叡(Ben-Roy Do)

審核日期

2018-7-26

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