雲端運算採用決策影響因素之研究-TOE觀點

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薛得福(Te-Fu Hsueh) 查詢紙本館藏

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企業管理學系

論文名稱

雲端運算採用決策影響因素之研究-TOE觀點
(The Framework of Adoption for Cloud Computing - The TOE Perspective)

相關論文

★ 企業大數據分析能力現況調查之研究

★ 影響雲端採用因子意圖之研究

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摘要(中)

雲端運算的興起改變了企業過去IT資源的採購模式。在過去，公司採購硬體設備時，需要評估未來五年十年資料以及業務的成長量來進行採購，雲端運算按需求調整資源的資源供應方式將改變這樣的做法。另外按使用量計費的方式也使企業的資本支出轉為營運資出，讓企業資金的運用更加靈活，這些誘因驅使企業轉向投入雲端運算，然而存放在雲端上資料的安全性以及系統效能的可靠性始終是企業採用雲端的障礙，雲端運算所帶來的利益與風險影響著企業採納雲端的意圖。
本研究將運用TOE框架以及風險利益框架對於企業採納雲端的情境進行研究並發展架構，了解技術、組織和環境因素對決策者帶來使用雲端運算的利益和風險感知，這些風險和利益的感知透過決策者本身的風險與利益傾向形成決策者採納雲端的意圖。透過這個架構，雲端運算採納意圖形成的過程將更加透明及可追溯。

摘要(英)

Cloud computing has influenced the IT resources procurement mode in companies. The pay-as-you-use of computing resources basis as needed enables capital expenditures to be converted into operating expenses for companies, which makes their use of fund more flexible. This motivate companies to move to cloud computing. However, the data security and reliability of system performance are the obstacles for enterprises to adopt the cloud computing. The benefits and risks of cloud computing affect the intention of enterprises to adopt the cloud computing.
The object of this article is using the TOE framework and the risks-benefits framework in the cloud computing adoption scenario to develop an architecture. In this study, it is believed that the technical, organizational, and environmental factors make decision makers perceive benefits and risks of using cloud computing at the same time. Moreover, The perception of these risks and benefits through the decision makers′ own risks and benefits tendency influence the intention to adopt the cloud computing. The process of cloud computing adoption will be more transparent and traceable through using this architecture.

關鍵字(中)

★ 雲端運算
★ 採納
★ TOE
★ 風險與利益

關鍵字(英)

★ cloud computing
★ adoption
★ TOE
★ risks and benefits

論文目次

摘要 I
Abstract II
致謝 III
目錄 IV
圖目錄 VII
表目錄 VIII
一、緒論 1
1-1 研究背景與動機 1
1-2 研究目的與問題 5
二、文獻回顧 6
2-1 核心探討文獻 6
2-1-1 Analysis of the Determinants of Software-as-a-Service Adoption in Small Businesses: Risks, Benefits, and Organizational and Environmental Factors 6
2-1-2 Determinant factors of cloud-sourcing decisions: reflecting on the IT outsourcing literature in the era of cloud computing 6
2-1-3 Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance 7
2-1-4 Above the Clouds: A View of Cloud Computing 8
2-2 構面定義 9
2-2-1 雲端服務特性 9
2-2-2 雲端服務內容 10
2-2-3 組織因素 11
2-2-4 環境因素 13
2-2-5 決策者感受與意圖 14
2-2-6 調節變數 15
三、研究方法 20
3-1 發展研究框架 20
3-1-1 主要資料來源和搜尋策略 20
3-1-2 文獻選擇 21
3-2 發展研究構面與定義 23
3-3 發展研究主張 24
四、研究架構與主張 25
4-1 雲端服務特性 26
4-1-1 雲端的外包特性對使用雲端的感知風險和利益產生影響 26
4-1-2 按使用量付費對使用雲端的感知風險和利益產生影響 26
4-1-3 按需求彈性自助服務對使用雲端的感知風險和利益產生影響 27
4-2 雲端服務的內容 27
4-2-1 服務的彈性對使用雲端的感知風險和利益產生影響 27
4-2-2 服務的可靠性對使用雲端的感知風險和利益產生影響 28
4-2-3 服務的安全性對使用雲端的感知風險和利益產生影響 29
4-2-4 服務的可用性對使用雲端的感知風險和利益產生影響 29
4-3 組織因素 30
4-3-1 資產專用性對使用雲端的感知風險和利益產生影響 30
4-3-2 高階主管支持對使用雲端的感知風險和利益產生影響 31
4-3-3 IT人員技術能力對使用雲端的感知風險和利益產生影響 31
4-3-4 財務能力對使用雲端的感知風險和利益產生影響 32
4-4 環境因素 32
4-4-1 市場成熟度對使用雲端的感知風險和利益產生影響 32
4-4-2 產業競爭因子對使用雲端的感知風險和利益產生影響 33
4-5 決策者感受與意圖 34
4-5-1 使用雲端的感知風險利益會影響採用雲端的意圖 34
4-6 調節變數 34
4-6-1 雲端服務模式會調節資產專用性對使用雲端的感知風險 35
4-6-2 組織規模調節雲端的外包性質對使用雲端的感知利益 35
4-6-3 組織規模調節使用雲端的感知利益對影響決策者採納意圖 35
五、結論與建議 37
5-1 研究結果與管理建議 37
5-1-1 決策者對於風險利益的傾向 37
5-1-2 因素所產生的風險和利益感知 38
5-1-3 調節因素所產生的影響 38
5-2 研究限制與未來研究建議 39
六、參考文獻 41

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指導教授

陳炫碩呂俊德

審核日期

2018-6-27

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