企業文化對於資訊部門的留神覺知和資訊系統可靠度之影響

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：29

、訪客IP：52.14.150.55

姓名

唐懿宣(Yi-Hsuan Tang) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

企業文化對於資訊部門的留神覺知和資訊系統可靠度之影響
(The Influence of Corporate Culture on Information Technology Department’s Mindfulness and Information System Reliability)

相關論文

★ 影響ERP導入過程及成效因素之研究 - 單一公司兩次導入SAP系統之比較分析	★ 運用資料倉儲技術建置物力動員資訊系統之開發
★ 買方採用自有電子市集之個案研究─以台塑企業為例	★ DEA模型評估經營效率之研究—以某綜合證券商為例
★ 尋求卓越：中小企業資訊部門的管理之個案研究	★ 「證券商共同網路交易平台」之可行性分析
★ 產業競合模式策略探討－以自行車產業為例	★ RFID導入航空貨運站出口作業流程應用之研究
★ 綠色供應鏈活動建構之個案研究-以筆記型電腦製造業為例	★ 導入資訊科技服務管理之評估-以遠東銀行為例
★ 資訊系統導入歷程中專案團隊決策衝突之探討	★ 應用資源基礎理論探討持久競爭優勢-以智慧型手機H公司為例
★ 服務導向架構為基礎的企業流程管理之探討 - 以瀚宇博德股份有限公司為例	★ 沙賓法案實施與企業遵循個案研究--以K公司為例
★ 資訊服務委外之個案分析－以銀行簡訊為例	★ 有線電視業者經營IPTV之競爭優勢分析—以個案公司為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

[檢視]

[下載]

本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

隨著資訊科技的日新月異，企業運用資訊系統來協助企業營運和生產製造產品已成為最近的趨勢，目的都是為了能夠增加工廠自動化生產的比例以降低製造成本，因此資訊部門的地位比以前更加重要。但是，當資訊系統應用在生產線上時，系統難免會出現一些意外的錯誤而造成公司的損失，因此資訊部門應隨時保持留神覺知(Mindfulness)，也就是密切關注周遭發生的事情，並且對於異常的信號隨時保持警覺性及解決能力(Weick & Sutcliffe, 2001)。
然而，目前組織的留神覺知這個理論構面尚未經過實證，因此在本研究中，我們藉由Fiol & O′Connor (2003)所提出的五個維度來衡量資訊部門留神覺知的程度，並去探討創新型或穩定型企業文化是否會對資訊部門的留神覺知有正向的影響，另外我們也去研究資訊部門的留神覺知是否會對資訊系統的可靠度有正向的影響。
本研究針對全台前1000大的製造業資訊部門主管作為問卷調查的對象，在研究結果中，我們發現只要企業具有一個明確且良好的企業文化，都與資訊部門的留神覺知有正向的影響，此外，資訊部門的留神覺知也對資訊系統的可靠度有正向影響。因此本研究期許在資訊部門越來越受到重視的時代，能夠提供未來的研究者參考並繼續深入探討資訊部門留神覺知的相關議題。

摘要(英)

An increasing number of businesses are using information technology (IT) systems to automate production; however, production lines controlled by IT systems are vulnerable to unexpected system error. To reduce the costs associated with system error, IT departments must become “mindful,” i.e., they should pay close attention to what is happening around them and maintain the capacity to act in response to unexpected signals (Weick & Sutcliffe, 2001).
Organizational mindfulness is a theoretical construct that has yet to be empirically validated. In this paper, we examine organizational mindfulness in the context of IT departments, based on the five dimensions articulated by Fiol and O’Connor (2003). Moreover, we test the effects of the following two types of corporate culture on the mindfulness of IT departments: innovation-oriented and stability-oriented cultures. We also examine the relationship between the reliability of information systems (ISs) and mindfulness.
Analysis of the top-1000 manufacturing firms in Taiwan provided evidence to support the assertion that both types of corporate culture exert positive effects on mindfulness, and that mindfulness is positively correlated with IS reliability. These results serve as valuable reference for researchers investigating mindfulness in an era of high technological development, and for managers seeking to increase IS reliability within their firms.

關鍵字(中)

★ 留神覺知
★ 創新型企業文化
★ 穩定型企業文化
★ 資訊系統可靠度

關鍵字(英)

★ Organizational Mindfulness
★ Innovative Corporate Culture
★ Stable Corporate Culture
★ Information System Reliability

論文目次

Abstract i
摘要 ii
誌謝 iii
Contents iv
List of Figures vi
List of Tables vii
1. Introduction 1
1.1 Research Background and Motivations 1
1.2 Research Purposes 3
2. Literature Review 4
2.1 Organizational Mindfulness 4
2.2 High Reliability Organization 8
2.2.1 Routine-Based Reliability 10
2.2.2 Mindfulness-Based Reliability 10
2.3 Corporate Culture 11
3. Research Model 12
3.1 Organizational Mindfulness 12
3.1.1 Preoccupation with Failure 13
3.1.2 Reluctance to Simplify Information 13
3.1.3 Sensitivity to Operations 13
3.1.4 Commitment to Resilience 14
3.1.5 Deference to Expertise 14
3.2 Innovation-oriented Corporate Culture and Mindfulness 14
3.3 Stability-oriented Corporate Culture and Mindfulness 15
3.4 IT Department’s Mindfulness and Information System Reliability 16
4. Research Methodology 18
4.1 Sample Selection and Data Collection 18
4.2 Operationalization of Constructs 18
4.2.1 Innovation-oriented Corporate Culture 19
4.2.2 Stability-oriented Corporate Culture 20
4.2.3 Organizational Mindfulness 21
4.2.4 Information System Reliability 26
5. Data Analysis and Results 28
5.1 Descriptive Statistics 28
5.2 Measurement Model 31
5.2.1 Identifying Second-Order Constructs of Organizational Mindfulness 32
5.2.2 Reliability 35
5.2.3 Validity 36
5.3 Structural Model 39
6. Conclusions 43
6.1 Findings and Discussion 43
6.2 Theoretical Contributions and Managerial Implications 44
6.3 Research Limitations 45
References 47
Appendix A 51

參考文獻

Alexander, C., Langer, E. J., Newman, R., Chandler, H., & Davies, J. (1989). Aging, mindfulness and meditation. Journal of Personality and Social Psychology, 57, 950-964.
Anderson, J.C., & Gerbing, D.W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411.
Brettel, M., Chomik, C., & Flatten, T. C. (2015). How organizational culture influences innovativeness, proactiveness, and risk-taking: Fostering entrepreneurial orientation in SMEs. Journal of Small Business Management, 53(4), 868-885.
Brian S. B., & Peter H. G. (2006). Reliability, mindfulness, and information systems. MIS Quarterly, 30(2), 211-224.
Broadbent, M., & Weill, P. (1999). The implications of information technology infrastructure for business process redesign. MIS Quarterly, 23(2), 159-182.
Cameron, A. C., Gelbach, J. B., & Miller, D. L. (2011). Robust inference with multiway clustering. Journal of Business & Economic Statistics, 29(2), 238-249.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research, 295(2), 295-336.
Chin, W.W., Marcolin, B.L., & Newsted, P.R. (2003). A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study. Information Systems Research, 14(2), 189-217.
Choi, D. Y., & Lee, K.C. (2013). Dynamic resource allocation for exploitation and exploration with ambidexterity: Logical mechanism and simulations. Computers in Human Behavior, 42, 120-126.
Danneels, E. (2002). The dynamics of product innovation and firm competences. Strategic Management Journal, 23(12), 1095-1121.
DeLone, W. H., & McLean, E. R. (1992). Information System Success: The quest for the dependent variable. Information Systems Research, 3(1), 60-95.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9-31.
Deshpande, R., & Webster Jr, F. E. (1989). Organizational culture and marketing: Defining the research agenda. The Journal of Marketing, 3-15.
Deshpande, R., Farley, J. U., & Webster Jr, F. E. (1993). Corporate culture, customer orientation, and innovativeness in Japanese firms: A quadrat analysis. Journal of Marketing, 57(1), 23–37.
Engelen, A. (2010). Entrepreneurial orientation as a function of national cultural variations in two Countries. Journal of International Management, 16(4), 354–368.
Fiol, C. M., & O’Connor, E. J. (2003). Waking up! Mindfulness in the face of bandwagons. Academy of Management Review, 28, 54-70
Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 39-50.
Hannan, M.T., & Freeman, J. (1984). Structural inertia and organizational change. American Sociological Review, 49, 149–164.
Hair, J.F., Ringle, C.M., & Sarstedt, M. (2013). Editorial-partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. Long Range Planning, 47(1-2), 1-12.
Herrmann, A., Gassmann, O., & Eisert, U. (2007). An empirical study of the antecedents for radical product innovations and capabilities for transformation. Journal of Engineering and Technology Management, 24(1), 92-120.
Hollnagel, E. (1993). Human reliability analysis: context and control. London: Academic Press. Computers and people series.
Hopkins, A. (2002). Safety, culture, mindfulness and safe behaviour: converging ideas. National Research Centre for OHS Regulation, Canberra.
Iivari, J., & Huisman, M. (2007). The relationship between organizational culture and the deployment of systems development methodologies. MIS Quarterly, 31(1), 35-58.
Jessica P. L., & Rajiv K. (2006). Assuring IT services quality through high reliability risk management in offshore business process outsourcing. Twenty-Seventh International Conference on Information Systems, Milwaukees.
Jiang, J. J., Klein, G., & Carr, C. L. (2002). Measuring information system service quality: SERVQUAL from the other side. MIS Quarterly, 26(2), 145-166.
Joshua, L. R., Lakami, T. B. & Donde, A. P. (2011). Organizational mindfulness in business schools. Academy of Management Learning & Education, 10(2), 188-203.
Karahanna, E. & Preston, D. S. (2013). The effect of social capital of the relationship between the CIO and top management team on firm performance. Journal of Management Information Systems, 30(1), 15-56.
Karen, K. (2017). Strategically developing a resilient safety culture: organizational mindfulness and mindful organizing. International Conference on Applied Human Factors and Ergonomics, Los Angeles, USA.
Kreiser, P. M., Marino, L. D., Dickson, P., & Weaver, K. M. (2010). Cultural influences on entrepreneurial orientation: The impact of national culture on risk taking and proactiveness in SMEs. Entrepreneurship Theory and Practice, 34(5), 959-983.
Kwan, P., & Walker, A. (2004). Validating the competing values model as a representation of organizational culture through inter-institutional comparisons. Organizational Analysis, 12(1), 21-37.
Langer, E. J., & Moldoveanu M. (2000). Mindfulness research and the future. Journal of Social Issues, 56, 129–139.
Langer, E. J. (1997). The power of mindful learning. Perseus Publishing, Cambridge, MA.
Langer, E. J. (1989). Mindfulness. Reading, MA: Addison-Wesley.
Langer, E. J., & Piper, A. (1987). The prevention of mindlessness. Journal of Personality and Social Psychology, 53, 280-287.
Langer, E. J., & Weinman, C. (1981). When thinking disrupts intellectual performance: mindlessness on an overlearned task. Personality and Social Psychology Bulletin, 7, 240-243.
Langer, E. J., Beck, P., Janoff-Bulman, R., & Timko, C. (1984). The relationship between cognitive deprivation and longevity in senile and non-senile elderly populations. Academic Psychology Bulletin, 6, 211-226
Langer, E. J., Heffernan, D., & Kiester, M. (1988). Reducing burnout in an institutional setting: An empirical investigation. Unpublished manuscript, Harvard University, Cambridge, MA.
Levinthal, D., & Rerup, C. (2006). Bridging mindful and less-mindful perspectives on organizational learning. Organization Science, 17, 502–513.
Lumpkin, G. T., & Dess, G. G. (1996). Clarifying the entrepreneurial orientation construct and linking it to performance. Academy of management Review, 21(1), 135-172.
March, J. G., & Simon, H. A. (1958). Organizations, Wiley, New York.
Mendelson, H., & Pillai, R. (1998). Clockspeed and informational response: evidence from the information technology industry. Information Systems Research, 9(4), 415-433.
Orlikowski, W. J. (1996). Improvising organizational transformation over time: a situated change perspective. Information Systems Research, 7(1), 63-92.
Perkins, D. N., Jay, E., & Tishman, S. (1993). Beyond abilities: a dispositional theory of thinking. Merrill-Palmer Quarterly, 39(1), 1-21.
Rerup, C. (2005). Learning from past experience: footnotes on mindfulness and habitual entrepreneurship. Scandinavian Journal of Management, 21, 451–472.
Roberts, K.H. (1990). Some characteristics of one type of high reliability organization. Organization Science, 1(2), 160-176.
Roth, E. (1997). Analysis of decision making in nuclear power plant emergencies: an investigation of aided decision making. In: Zsambok, C., Klien, G. (eds.) Naturalistic Decision Making. Lawrence Erlbaum Associates.
Ryle, G. (1949). The concept of mind. Chicago, IL: University of Chicago Press.
Sabine, D., & Roman, B. (2017). The concept of mindfulness in information systems research: a multi-dimensional analysis. European Journal of Information Systems, 26(2), 121-142.
Sipior, J. C., & Ward, B. T. (1998). Ethical responsibility for software development. Information Systems Management, 15(2), 68-72.
Spender, J. C. (1989). Industry Recipes: An enquiry into the nature and sources of managerial judgement. Basil Blackwell, Oxford, UK.
Sternberg, R. J. (2000). Images of mindfulness. Journal of Social Issues, 56(1), 11-26.
Truex, D., Baskerville, R., & Klein, H. (1999). Growing systems in emergent organizations. Communications Of The ACM, 42(8), 117-123.
Urbach, N. & Ahlemann, F. (2010). Structural equation modeling in information systems research using partial least squares. JITTA : Journal of Information Technology Theory and Application, 11(2), 5-39.
Walton, E. J., & Dawson, S. (2001). Managers perceptions of criteria of organizational effectiveness. Journal of Management Studies, 38(2), 173–200.
Weick, K., Sutcliffe, K. M., Obstfeld, D., Sutton, R. I., & Staw, B. M. (1999). Organizing for high reliability: Processes of collective mindfulness. Research in Organizational Behavior, JAI Press, Stamford, CT, 81–123.
Weick, K. E. (2009). Making sense of the organization. West Sussex: Wiley & Sons, 2.
Weick, K., & Sutcliffe, K. M. (2001). Managing the unexpected. San Francisco: Jossey-Bass.
Weick, K., Sutcliffe, K. M., & Obstfeld, D. (1999). Organizing for high reliability: Processes of collective mindfulness. Research in Organizational Behavior, 21(81).
Weick, K., & Sutcliffe, K. (2015). Managing the unexpected: sustained performance in a complex world. 3rd edn. Wiley, New Jersey.
Westrum, R. (1988). Organizational and inter-organizational thought. World Bank Conference on Safety Control and Risk Management.
Winter, S. (1986). The research program of the behavioral theory of the firm. Handbook of Behavioral Economics, B. Glad and S. Kaish (eds.), JAI Press, London, 151-188.

指導教授

王存國

審核日期

2018-7-31

推文