博碩士論文 105423017 詳細資訊




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姓名 唐懿宣(Yi-Hsuan Tang)  查詢紙本館藏   畢業系所 資訊管理學系
論文名稱 企業文化對於資訊部門的留神覺知和資訊系統可靠度之影響
(The Influence of Corporate Culture on Information Technology Department’s Mindfulness and Information System Reliability)
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摘要(中) 隨著資訊科技的日新月異,企業運用資訊系統來協助企業營運和生產製造產品已成為最近的趨勢,目的都是為了能夠增加工廠自動化生產的比例以降低製造成本,因此資訊部門的地位比以前更加重要。但是,當資訊系統應用在生產線上時,系統難免會出現一些意外的錯誤而造成公司的損失,因此資訊部門應隨時保持留神覺知(Mindfulness),也就是密切關注周遭發生的事情,並且對於異常的信號隨時保持警覺性及解決能力(Weick & Sutcliffe, 2001)。
然而,目前組織的留神覺知這個理論構面尚未經過實證,因此在本研究中,我們藉由Fiol & O′Connor (2003)所提出的五個維度來衡量資訊部門留神覺知的程度,並去探討創新型或穩定型企業文化是否會對資訊部門的留神覺知有正向的影響,另外我們也去研究資訊部門的留神覺知是否會對資訊系統的可靠度有正向的影響。
本研究針對全台前1000大的製造業資訊部門主管作為問卷調查的對象,在研究結果中,我們發現只要企業具有一個明確且良好的企業文化,都與資訊部門的留神覺知有正向的影響,此外,資訊部門的留神覺知也對資訊系統的可靠度有正向影響。因此本研究期許在資訊部門越來越受到重視的時代,能夠提供未來的研究者參考並繼續深入探討資訊部門留神覺知的相關議題。
摘要(英) An increasing number of businesses are using information technology (IT) systems to automate production; however, production lines controlled by IT systems are vulnerable to unexpected system error. To reduce the costs associated with system error, IT departments must become “mindful,” i.e., they should pay close attention to what is happening around them and maintain the capacity to act in response to unexpected signals (Weick & Sutcliffe, 2001).
Organizational mindfulness is a theoretical construct that has yet to be empirically validated. In this paper, we examine organizational mindfulness in the context of IT departments, based on the five dimensions articulated by Fiol and O’Connor (2003). Moreover, we test the effects of the following two types of corporate culture on the mindfulness of IT departments: innovation-oriented and stability-oriented cultures. We also examine the relationship between the reliability of information systems (ISs) and mindfulness.
Analysis of the top-1000 manufacturing firms in Taiwan provided evidence to support the assertion that both types of corporate culture exert positive effects on mindfulness, and that mindfulness is positively correlated with IS reliability. These results serve as valuable reference for researchers investigating mindfulness in an era of high technological development, and for managers seeking to increase IS reliability within their firms.
關鍵字(中) ★ 留神覺知
★ 創新型企業文化
★ 穩定型企業文化
★ 資訊系統可靠度
關鍵字(英) ★ Organizational Mindfulness
★ Innovative Corporate Culture
★ Stable Corporate Culture
★ Information System Reliability
論文目次 Abstract i
摘要 ii
誌謝 iii
Contents iv
List of Figures vi
List of Tables vii
1. Introduction 1
1.1 Research Background and Motivations 1
1.2 Research Purposes 3
2. Literature Review 4
2.1 Organizational Mindfulness 4
2.2 High Reliability Organization 8
2.2.1 Routine-Based Reliability 10
2.2.2 Mindfulness-Based Reliability 10
2.3 Corporate Culture 11
3. Research Model 12
3.1 Organizational Mindfulness 12
3.1.1 Preoccupation with Failure 13
3.1.2 Reluctance to Simplify Information 13
3.1.3 Sensitivity to Operations 13
3.1.4 Commitment to Resilience 14
3.1.5 Deference to Expertise 14
3.2 Innovation-oriented Corporate Culture and Mindfulness 14
3.3 Stability-oriented Corporate Culture and Mindfulness 15
3.4 IT Department’s Mindfulness and Information System Reliability 16
4. Research Methodology 18
4.1 Sample Selection and Data Collection 18
4.2 Operationalization of Constructs 18
4.2.1 Innovation-oriented Corporate Culture 19
4.2.2 Stability-oriented Corporate Culture 20
4.2.3 Organizational Mindfulness 21
4.2.4 Information System Reliability 26
5. Data Analysis and Results 28
5.1 Descriptive Statistics 28
5.2 Measurement Model 31
5.2.1 Identifying Second-Order Constructs of Organizational Mindfulness 32
5.2.2 Reliability 35
5.2.3 Validity 36
5.3 Structural Model 39
6. Conclusions 43
6.1 Findings and Discussion 43
6.2 Theoretical Contributions and Managerial Implications 44
6.3 Research Limitations 45
References 47
Appendix A 51
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指導教授 王存國 審核日期 2018-7-31
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