博碩士論文 105427007 詳細資訊




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姓名 鐘羚勻(Ling-Yun Zhong)  查詢紙本館藏   畢業系所 人力資源管理研究所
論文名稱 好想告訴你!探討LGB團體性傾向的友善環境對其員工工作態度及表現之形成
(Something I want to say: Sexual orientation friendly environment on lesbian, gay, and bisexual employees′ attitudes and behaviors)
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摘要(中) 基於人人平等,以及多元化人力資本所帶來的好處,企業應開始正視組織內部對於多元化群體之友善度,如:性傾向多元團體-女同性戀(Lesbian)、男同性戀(Gay)與雙性戀者(Bisexual),而本研究以LGB知覺環境性傾向友善度為主軸,以了解對於員工的工作態度和行為之形成結果。本次研究共回收229份線上問卷,扣除無效問卷後,其有效問卷數為211份,有效率為92.14%。
透過統計分析結果,本次研究結果為:(1)知覺直線主管支持多元性別傾向、知覺可展現多元性別傾向之環境,對於情感性承諾、員工建言行為皆為正相關,與離職傾向則呈現負相關;(2)情緒耗竭對於情感性承諾、員工建言行為皆為負相關,與離職傾向則呈現正相關;(3) 知覺直線主管支持多元性別傾向、知覺可展現多元性別傾向之環境,對於情緒耗竭皆為負相關;(4)情緒耗竭的中介效果,在所有中介假設中,知覺可展現多元性別傾向之環境,對於離職傾向之間,是具有完全中介效果的,其他中介驗證則為部分中介效果。
由於台灣整體學術研究中,對於LGB職場相關研究仍屬少數,故希望透過此研究以人力資源領域專業角度出發,說明友善LGB團體的環境,對於工作態度及行為上之影響,也希望能透過這次的研究促發更友善的管理意涵,讓企業能夠正視多元化管理之重要,以優化企業內部多元人力資本。
摘要(英) Based on the benefits of all humans are equal in fundamental worth and diversified human capital, companies should attach great importance to the organizational friendliness toward diverse groups, such as, sexual orientation diversity group - Lesbians, Gay and Bisexuals. In order to understand the results of the work attitude and behavior from LGB employees, this research is based on the perceived sexual orientation friendly environment.
In this research, 229 online questionnaires were collected, after deducting the invalid questionnaires, the number of valid questionnaires was 211, and the effective rate was 92.14%.
The following are the results of this research: (1) Perceived supervisor support towards multiple sexual orientation and perceived sexual orientation friendly environment were positively correlated with affective commitment and voice behavior, negative correlation with turnover intention. (2) Emotional exhaustion was negatively correlated with affective commitment, voice behavior was positive correlated with turnover intention. (3) Perceived supervisor support and perceived sexual orientation friendly environment towards multiple sexual orientation was negatively correlated with emotional exhaustion. (4) The mediating effect of emotional exhaustion, all relationships were partially mediated, except one, perceived sexual orientation friendly environment to turnover intention has complete mediating effect.
Due to the research of LGB in the workplace is still in its infancy in Taiwanese academic research, it is hoped that this research can explain the environment of the friendly LGB group in the field of human resource management, and the impact on work attitudes and behavior. I also hope that enterprises can embrace the importance of diverse management and promote more friendly management through this research to optimize the diverse human capital within the company.
關鍵字(中) ★ LGB
★ 組織多元化
★ 性傾向友善環境
★ 知覺主管支持
★ 知覺環境友善
關鍵字(英) ★ LGB
★ Organizational Diversity
★ Sexual Orientation Friendly Environment
★ Perceived Supervisor Support
★ Perceptual Environment Friendliness
論文目次 第一章、緒論 1
第一節 研究動機 1
第二節 研究目的 6
第二章、文獻探討 7
第一節 性傾向 7
第二節 性別認同 7
第三節 知覺直線主管支持多元性別傾向 8
第四節 知覺可展現多元性別傾向之環境 9
第五節 情感性承諾 10
第六節 離職傾向 11
第七節 員工建言行為 12
第八節 知覺直線主管支持多元性別傾向對於情感性承諾、離職傾向、員工建言行為之關係 13
第九節 知覺可展現多元性別傾向之環境對於情感性承諾、離職傾向、員工建言行為之關係 15
第十節 情緒耗竭 16
第十一節 知覺直線主管支持多元性別傾向、知覺可展現多元性別傾向之環境對於情緒耗竭之關係 18
第十二節 情緒耗竭對於情感性承諾、離職傾向、員工建言行為之關係 19
第十三節 情緒耗竭之中介效果 20
第三章、研究方法 23
第一節 研究架構與研究假設 23
第二節 研究變項衡量工具 26
第三節 研究對象與調查進行方法 35
第四節 資料分析方法 38
第四章、研究結果 39
第一節 問卷信度與效度 39
第二節 研究變項之相關分析 40
第三節 研究變項之迴歸分析 43
第四節 研究結果彙整 51
第五章、結論與建議 54
第一節 研究意涵 54
第二節 管理意涵 58
第三節 研究限制、未來建議與討論 60
第四節 結論 62
參考文獻 63
中文文獻 63
英文文獻 64
附錄:研究問卷 74
參考文獻 參考文獻
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指導教授 王群孝(Chun-Hsiao Wang) 審核日期 2018-6-5
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