博碩士論文 105481016 詳細資訊

以作者查詢圖書館館藏 以作者查詢臺灣博碩士 以作者查詢全國書目 勘誤回報 、線上人數:13 、訪客IP:
姓名 陳怡君(Yi-Chun Chen)  查詢紙本館藏   畢業系所 企業管理學系
論文名稱 應用TRIZ 和DEMATEL解決社會技術系統問題
(Applying TRIZ and DEMATEL to resolve the problem of socio-technical system)
★ 從生態共生觀點發展組織合作模式★ 影響產業垂直分工因素之探討
★ 發展台籍專業管家的人力派遣模式★ 影響軍事機關審計品質之關鍵性因素及其相對效率衡量
★ 台灣光碟片設備供應商競爭策略分析★ 國防科技研發機構組織向心力之研究
★ 衡量半導體零組件通路商之相對經營績效★ 衡量半導體晶圓代工廠商生產單位之營運績效
★ 商業銀行營運型態與組織調整對分行營運效率的影響★ 發展行動條碼為基礎的隨傳隨用視訊平台之應用
★ 飛機引擎定子零件維修之訂價調整方式★ 國際化、創新活動與公司績效:台灣上市公司董事會結構論析
★ 探討網際網路事件達成關鍵多數之影響因素★ 生態循環農業產銷策略個案研究
★ 探討以政策規範高耗能產業參與再生能源開發之綜效-以太陽光電發電系統為例★ 適地性服務(LBS)之顧客體驗整合性設計—以中華電信行動導遊為例
檔案 [Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   至系統瀏覽論文 ( 永不開放)
摘要(中) 社會技術系統包含社會、技術、環境等子系統,當技術與環境改變的社會議題產生時,會遇到共同演化問題以及複雜矛盾問題,系統內的成員如利害關係人網絡會有利益衝突,因此需要一起協同解決。創新問題解決理論(TRIZ)具有系統化的解決方案思維模式,可以提供創新原則有效地解決結構性矛盾問題和共同演化議題。本研究試圖將創新問題解決理論(TRIZ)和決策實驗室法(DEMATEL)整合,為決策者提供一個具邏輯的解決程序,使更容易找到問題的關鍵準則和準則關聯性。決策實驗室法(DEMATEL)可用於確定準則/因素之間的影響程度。在本研究中,整合方法論用來解決台灣兩個社會議題,作為本研究的例證。首先,將TRIZ技術用於解決非核家園問題,推論非核家園創新原則的解決方案。此外,運用DEMATEL技術找出關鍵的創新原則和影響程度。最後,研究結果為解決新能源政策中的結構性矛盾提供關鍵對策。第二個案例是關於「早期大眾」市場中台灣推動行動支付的問題。透過整合方法來解決此議題,作為另一個案例,證明整合方法的有效性。第一個實例的結果表明,綠電交易市場機制的建立,電力行業法的修改以及制定高耗能產業再生能源比例的條例是台灣政府最重要的方向。在第二個案例中,強調中央和地方政府應建立行動支付市場的不同措施。這些結果表明,整合方法可以合理且有效地解決社會問題,並為相關組織提出改進或解決建議。
摘要(英) The socio-technical system includes subsystems such as society, technology, and environment. When social issues of technology and environment have been changed, they will encounter the co-evolution problems and complex contradictions problem. The members of the system, such as stakeholder networks, will have conflicts of interest, so it needs to be solved together. The theory of inventive problem solving (TRIZ), featuring a systemized solution thinking mode, can provide innovation principles to cope with the problem of system structural contradictions effectively. This research tries to combine TRIZ (Theory of Inventive Problems Solving) and Decision Making Trial and Evaluation Laboratory (DEMATEL) to give a logical process for decision makers easier to find the key criteria and relationships among the problems. The DEMATEL technique can be used to determine the degree of influence among criteria/factors. In this research, this synthesized methodology is applied to solve two social problems in Taiwan as empirical examples of this study. First, TRIZ is applied to solve the nuclear-free homeland problem, in which innovation principles- solutions for the “nuclear-free homeland” are derived. Besides, DEMATEL technique is applied to find the key innovation principles and the degree of influence. Finally, the results provide key countermeasures to solve the structural contradictions in the new energy policies. The second example is about the problem of mobile payment in Taiwan in the “early majority” market promotion. All the process of synthesized methodology is applied to solve this problem as another example to prove the effectiveness of this method. The results of first example reveals that green electricity transaction market mechanism establishment, modification to the electric industry law and the ordinance on formulating the proportion of renewable energies by the high energy consumption industries are the most important directions for Taiwan government. In the second example, different measures for mobile payment market establishment by central and local government should be emphasized. These results reveal that this method can logically and effectively solve the social problems and give improvement or solving suggestions for related organizations.
關鍵字(中) ★ 社會技術系統
★ 創新問題解決理論
★ 決策實驗室法
★ 非核家園能源政策
★ 行動支付系統
關鍵字(英) ★ Socio-technical system
★ Theory of solution of inventive problems (TRIZ)
★ Decision making trial and evaluation laboratory (DEMATEL)
★ The energy policy of nuclear-free homeland
★ mobile payment system
論文目次 中文摘要 i
Abstract ii
誌謝 iv
Table of Contents v
List of Figures vii
List of Tables viii
Chapter 1 Introduction 1
1-1 Background and motivation 1
1-2 Research purposes 3
1-3 Organization of the dissertation 4
Chapter 2 Literature Review 5
2-1 Socio-technical system 5
2-2 Stakeholder network 5
2-3TRIZ technique 6
2-4 DEMATEL technique 6
Chapter 3 Research Methodology 8
3-1 TRIZ (Theory of Inventive Problem Solving) 8
3-2 DEMATEL 10
3-2-1 Basic theory of DEMATEL 10
3-2-2 Operation steps of DEMATEL 12
3-3 Concept of combination methodology 13
Chapter 4 Case study- the complex system with contradiction situation 14
4-1 The problem of nuclear-free homeland 14
4-2 Resolving structural contradictions for nuclear-free homeland 19
4-3 Construct the influential network relationship map for nuclear-free homeland 24
4-4 Summarizes 28
Chapter 5 Case study-The co-evolution issue for stakeholder network 30
5-1The problem of mobile payment 30
5-2 Resolving co-evolution for mobile payment issue 35
5-3 Construct the influential network relationship map for mobile payment 39
5-4 Summarizes 43
Chapter 6 Conclusions and suggestions 44
6-1 Conclusions 44
6-2 Research limitations and further research 44
Reference 46
Appendix 52
Questionnaire-Case study 1 52
Questionnaire-Case study 2 57
參考文獻 Aite Group. Global consumer survey: Consumer trust and security perceptions 2017.
Andreev P., Pliskin N., & Rafaeli S. Drivers and inhibitors of mobile-payment adoption by smartphone users. International Journal of E-Business Research (IJEBR) 2012;8(3):50-67.
Central Geological Survey, Regional Geological Survey of Nuclear Power Plants, Ministry of Economic Affairs 2013;1-8.
Chang DS, Liu SM, Chen YC. Applying DEMATEL to Assess TRIZ’s Inventive Principles for Resolving Contradictions in the Long-Term Care Cloud System. Industrial Management & Data Systems 2017;117(6):1244-62. DOI: 10.1108/IMDS-06-2016-0212
Cherp A, Vinichenko V, Jewell J, Suzuki M, Antal M. Comparing electricity transitions: A historical analysis of nuclear, wind and solar power in Germany and Japan. Energy Policy 2017; 101:612-28. DOI:10.1016/j.enpol.2016.10.044
Chiu, YJ., Chen, HC., Tzeng, GH., and Shyu, JZ. Marketing strategy based on customer behavior for the LCD-TV. International Journal of Management and Decision Making, 2006;7(2-3): 143-165.
Dahlberg, T., Guo, J., Ondrus, J. (2015). A critical review of mobile payment research. Electronic Commerce Research and Applications, 14(5), 265–284.
Davies LL. Beyond Fukushima: Disasters, Nuclear Energy, and Energy Law. Brigham Young University Law Review 2011; 2011(6):1937-90. https://digitalcommons.law.byu.edu/lawrevie w/vol2011/iss6/5
de Reuver M., Verschuur E., Nikayin F., Cerpa N., & Bouwman H. Collective action for mobile payment platforms: A case study on collaboration issues between banks and telecom operators. Electronic Commerce Research and Applications 2015;14(5):331-344.
Dennehy D., & Sammon D. Trends in mobile payments research: A literature review. Journal of Innovation Management 2015;3(1):49-61.
Fontela, E., and Gabus, A. (eds) The DEMATEL observe. Battelle Institute, Geneva Research Center 1976.
Fontela, E., and Gabus, A. DEMATEL, innovative methods. Technical Report No. 2, Structural analysis of the world problematique. Battelle Geneva Research Institute 1974.
Gao L., & Waechter K. A. Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation. Information Systems Frontiers 2017;19(3):525-548.
Govindan K, Khodaverdi R, Vafadarnikjoo A. A grey DEMATEL approach to develop third-party logistics provider selection criteria. Industrial Management & Data Systems 2016; 116(4): 690-722. DOI: 10.1108/IMDS-05-2015-0180
Han Y, Deng Y. A hybrid intelligent model for assessment of critical success factors in high-risk emergency system. Journal of Ambient Intelligence and Humanized Computing 2018; 9(6):1933-53. DOI:10.1007/s12652-018-0882-4
Hsiao CT, Liu CS, Chang DS, Chen CC. Dynamic modeling of the policy effect and development of electric power systems: A case in Taiwan. Energy policy 2018;122:377-87. DOI: 10.1016/j.enpol.2018.07.001
Hsu CW, Kuo TC, Chen SH, Hu AH. Using DEMATEL to develop a carbon management model of supplier selection in green supply chain management. Journal of Cleaner Production 2013; 56:164-72. DOI:10.1016/j.jclepro.2011.09.012
Ilevbare IM, Probert D, Phaal R. A review of TRIZ, and its benefits and challenges in practice. Technovation 2013; 33(2-3):30-7. DOI:10.1016/j.technovation.2012.11.003
Jeeradist T, Thawesaengskulthai N, Sangsuwan T. Using TRIZ to enhance passengers’ perceptions of an airline’s image through service quality and safety. Journal of Air Transport Management 2016;53:131-39. DOI: 10.1016/j.jairtraman.2016.02.011
Kaplan S. An introduction to TRIZ-the Russian theory of inventive problem solving Ideation International Inc. Michigan U.S.A. 2005.
Karakosta C, Pappas C, Marinakis V, Psarras J. Renewable energy and nuclear power towards sustainable development: Characteristics and prospects. Renewable and Sustainable Energy Reviews 2013; 22:187-97. DOI:10.1016/j.rser.2013.01.035
LariSemnani B, Mohebbi Far R, Shalipoor E, Mohseni M. Using creative problem solving (TRIZ) in improving the quality of hospital services. Global Journal of Health Science 2015; 7(1): 88-97. DOI:10.5539/gjhs.v7n1p88
Lee PTW, Lin CW. The cognition map of financial ratios of shipping companies using DEMATEL and MMDE. Maritime Policy & Management 2013; 40(2):133-45. DOI:10.1080/0308883 9.2012.757374
Li CW, Tzeng GH. Identification of a threshold value for the DEMATEL method using the maximum mean de-entropy algorithm to find critical services provided by a semiconductor intellectual property mall. Expert Systems with Applications 2009; 36: 9891–8. DOI: 10.1016/j.eswa.2009.01.073
Lin RJ. Using fuzzy DEMATEL to evaluate the green supply chain management practices. Journal of Cleaner Production 2013; 40:32-39. DOI: 10.1016/j.jclepro.2011.06.010
Liou JJH., Tzeng GH., and Chang, HC. Airline safety measurement using a hybrid model. Journal of Air Transport Management 2007;13(4): 243-249.
Lu ML, Tzeng GH, Cheng H, Hsu CC. Exploring mobile banking service for user behaviour in the intention adoption: using new hybrid MADM model. Service Business 2014; 9(3):541-65. DOI: 10.1007/s11628-014-0239-9
Osmani M., Moradi K., Rozan MZA., & Layegh MA. Using AHP method to evaluate e-payment system factors influencing mobile banking use in Iranian banks. International Journal of Business Information Systems 2017;24(4):511-528.
Ozturk AB. Customer acceptance of cashless payment systems in the hospitality industry. International Journal of Contemporary Hospitality Management 2016;28(4):801-817.
Papazafeiropoulou A., & Pouloudi A. The government’s role in improving electronic commerce adoption. In Proceedings of the Eighth European Conference on Information Systems (ECIS 2000) 2000.
Patil PP., Rana NP., Dwivedi YK., & Abu-Hamour HMJ. The role of trust and risk in mobile payments adoption: a meta-analytic review. In Proceedings of Pacific Asia Conference on Information Systems, Japan 2018;204.
Picoto W. N., Bélanger F., & Palma-dos-Reis A. A technology–Organisation–Environment (TOE) based m-business value instrument. International Journal of Mobile Communications 2014;12(1):78-101.
Prime indexes whitepaper. Mobile payments industry overview, website:www.primeindexes.com 2018;1-20.
Qasim H., & Abu-Shanab E. Drivers of mobile payment acceptance: The impact of network externalities. Information Systems Frontiers 2016;18(5):1021-1034.
Rajput S, Singh SP. Connecting circular economy and industry 4.0. International Journal of Information Management 2019; 49:98-113. DOI:10.1016/j.ijinfomgt.2019.03.002
Renn O, Marshall JP. Coal, nuclear and renewable energy policies in Germany: From the 1950s to the Energiewende. Energy Policy 2016;99:224-32. DOI:10.1016/j.enpol.2016.05.004
Robins SP. Management, 4th ed., New Jersey: Prentice-Hall, Inc. 1994.
Santos RLPD, Rosa LP, Arouca MC, Ribeiro AED. The importance of nuclear energy for the expansion of Brazil’s electricity grid. Energy Policy, 2013; 60:284-89. DOI:10.1016/j.enpol.2 013.05.020
Sawyer S., Allen JP., & Lee H. Broadband and mobile opportunities: A socio-technical perspective, Journal of Information Technology 2003;18(2):121-136.
Shin DH. (2007). Socio-technical analysis of IPTV: A case study of Korean IPTV. Info, 9(1), 65-79.
Shin DH., Kim WY., & Lee DH. A web of stakeholders and strategies in the development of digital multimedia broadcasting (DMB): Why and how has DMB been developed in Korea? International Journal on Media Management 2006;8(2): 70-83.
Slade EL., Dwivedi YK., Piercy NC., & Williams MD. Modeling consumers’ adoption intentions of remote mobile payments in the United Kingdom: extending UTAUT with innovativeness, risk, and trust. Psychology & Marketing 2015;32(8):860-873.
Strupczewski A. Accident Risks in Nuclear-Power Plants. Applied Energy 2003;75(1-2):79-86. DOI:10.1016/S0306-2619(03)00021-7
Tamura M., Nagata H., and Akazawa K. Extraction and systems analysis of factors that prevent safety and security by structural models. Proceedings of the 41st SICE Annual Conference (pp. 1752-1759), Osaka, Japan 2002.
Tzeng GH, Shen KY. New Concepts and Trends of Hybrid Multiple Criteria Decision Making, Taylor & Francis Group, New York: CRC Press. 2017.
Tzeng GH., Chiang CH., and Li CW. Evaluating intertwined effects in e-learning programs: A novel hybrid MCDM model based on factor analysis and DEMATEL. Expert Systems with Applications 2007b;32(4): 1028-1044.
Wang MY, Chang DS, Kao CH, Identifying technology trends for R&D planning using TRIZ and text mining. R & D Management 2010; 40(5):491-509. DOI:10.1111/j.1467–9310.201 0.00612.x
Warfield JN. (ed.) Societal Systems, Planning, Policy and Complexity. New York: John Wiley. 1976.
Wu KY, Huang YH, Wu JH. Impact of electricity shortages during energy transitions in Taiwan. Energy 2018;151:622-32. DOI: 10.1016/j.energy.2018.03.049
Wu ZY, Lin TY, Hou RY, Ke LQ, Huang YH, Exploring the development model of energy policy in Taiwan and future directions. Quarterly Journal of Taiwan Bank 2012; 63(2): 34-87. (In Chinese)
Xin H., Techatassanasoontorn A A., & Tan FB. Antecedents of consumer trust in mobile payment adoption. Journal of Computer Information Systems 2015;55(4):1-10.
Yang HL, Hsiao SL. Mechanisms of developing innovative IT-enabled services: A case study of Taiwanese healthcare service. Technovation 2009; 29(5):327-37. DOI: 10.1016 /j.technovation. 2009.01.006
Yang HL., & Hsiao SL. Mechanisms of developing innovative IT-enabled services: A case study of Taiwanese healthcare service. Technovation 2009;29(5):327-337.
Yang Y., Liu Y., Li H., & Yu B. Understanding perceived risks in mobile payment acceptance. Industrial Management & Data Systems 2015;115(2):253-269.
Zeng M, Liu Y, Ouyang S, Shi H, Li C. Nuclear energy in the Post-Fukushima Era: Research on the developments of the Chinese and worldwide nuclear power industries. Renewable and Sustainable Energy Reviews 2016;58:147-56. DOI:10.1016/j.rser.2015.12.165
Zhang S, Zhao T, Xie BC. What is the optimal power generation mix of China? An empirical analysis using portfolio theory. Applied Energy 2018; 229:522-36. DOI:10.1016/j.apenergy.2 018.08.028
指導教授 張東生(Dong-Shang Chang) 審核日期 2020-7-30
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   
網路書籤 Google bookmarks   del.icio.us   hemidemi   myshare   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡  - 隱私權政策聲明