博碩士論文 106423021 詳細資訊




以作者查詢圖書館館藏 以作者查詢臺灣博碩士 以作者查詢全國書目 勘誤回報 、線上人數:3 、訪客IP:18.210.28.227
姓名 黃靖雅(Ching-Ya Huang)  查詢紙本館藏   畢業系所 資訊管理學系
論文名稱 資訊部門留神覺知與隨機應變能力對組織績效之影響
(The Influence of Organizational Mindfulness and Improvisational Capability on Firm Performance in Information Technology Department)
相關論文
★ 影響ERP導入過程及成效因素之研究 - 單一公司兩次導入SAP系統之比較分析★ 運用資料倉儲技術建置物力動員資訊系統之開發
★ 買方採用自有電子市集之個案研究─以台塑企業為例★ DEA模型評估經營效率之研究—以某綜合證券商為例
★ 尋求卓越:中小企業資訊部門的管理之個案研究★ 「證券商共同網路交易平台」之可行性分析
★ 產業競合模式策略探討-以自行車產業為例★ RFID導入航空貨運站出口作業流程應用之研究
★ 綠色供應鏈活動建構之個案研究-以筆記型電腦製造業為例★ 導入資訊科技服務管理之評估-以遠東銀行為例
★ 資訊系統導入歷程中專案團隊決策衝突之探討★ 應用資源基礎理論探討持久競爭優勢-以智慧型手機H公司為例
★ 服務導向架構為基礎的企業流程管理之探討 - 以瀚宇博德股份有限公司為例★ 沙賓法案實施與企業遵循個案研究--以K公司為例
★ 資訊服務委外之個案分析-以銀行簡訊為例★ 有線電視業者經營IPTV之競爭優勢分析—以個案公司為例
檔案 [Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   至系統瀏覽論文 (2022-8-31以後開放)
摘要(中) 隨著商業環境變得更加動盪和複雜,企業需要資訊系統來快速感知及回應環境的變化。組織越來越依賴資訊系統以建立競爭優勢,資訊部門的重要性也隨之增加。然而,由於環境的變動增加,企業的資訊系統比過去更容易受到意外錯誤的影響。為了因應這樣的狀況,資訊部門可以增強“留神覺知”,幫助他們快速且可靠地修復錯誤,以防止事故或系統故障再次發生。此外,為了找到在不可預測的環境中生存的辦法,Pavlou和Sawy(2010)提出了“隨機應變能力”,可以幫助組織自發性地重新配置現有資源,以建立新的營運能力,並能快速處理意外事件。
在本研究中,我們收集了來自台灣前1300大製造企業的數據,以檢驗我們的假設。 研究結果表明:(1)IT部門的留神覺知對組織資訊系統的可靠性有顯著影響,(2)IT部門的隨機應變能力對組織資訊系統的敏捷性有顯著影響,(3)組織資訊系統的敏捷性對公司業績有顯著影響,但組織資訊系統的可靠性對公司業績卻沒有顯著影響。本論文最後討論研究結果的意涵。
摘要(英) As the environment becomes more turbulent and more complex, information system (IS) can help organization to quickly sense and responsive to environmental changes. Organizations are increasingly depended on information systems to build the competitive advantage, and the importance of information technology (IT) department is become increasing. However, information systems are become more vulnerable to unexpected system error than before. Organization can enhance the sense of “mindfulness,” so that they are able to respond quickly and reliably to prevent incidents or system failures. Besides, facing the unpredictable environments, Pavlou and Sawy (2010) found improvisational capability to spontaneously reconfigure existing resources to build new operational capabilities to address urgently.
The study collects data survey from top 1300 Taiwanese manufacturing firms to test the hypotheses. The research findings showed that: (1) organizational mindfulness of IT department has positive influence on reliability of the organization’s information systems, (2) improvisational capability of IT department has positively influence on agility of the organization’s information systems, and (3) the agility of the organization’s information systems has positive influence on firm performance, but the reliability of the organization’s information systems do not. The implications of the study are provided.
關鍵字(中) ★ 組織留神覺知
★ 隨機應變能力
★ 可靠性
★ 敏捷性
關鍵字(英) ★ Organizational mindfulness
★ improvisational capabilities
★ reliability
★ agility
論文目次 Contents
Abstract i
摘要 ii
Contents iv
1. Introduction 1
1.1 Research Background and Motivation 1
1.2 Research Objectives and Questions 4
2. Literature Review 5
2.1 Organizational Mindfulness 5
2.1.1 Individual Mindfulness 5
2.1.2 Organizational Mindfulness 5
2.2 Reliability of the Organization’s Information Systems 8
2.3 Improvisational Capability 9
2.4 Agility of the Organization’s Information Systems 10
3. Research Model and Hypotheses 12
3.1 Research Framework 12
3.2 Research Hypothesis 12
3.2.1 Organizational Mindfulness of IT department and Reliability of the Organization’s Information Systems 12
3.2.2 Improvisational Capability of IT department and Agility of the Organization’s Information Systems 16
3.2.3 Reliability of the Organization’s Information Systems and Firm Performance 17
3.2.4 Agility of the Organization’s Information Systems and Firm Performance 18
4. Research Methodology 19
4.1 Sample Selection and Data Collection 19
4.2 Operationalization of Constructs 19
4.2.1 Organizational Mindfulness of IT Dpartment 20
4.2.2 Reliability of Organization’s Information Systems 26
4.2.3 Improvisational Capability of IT Department 26
4.2.4 Agility of Organization’s Information Systems 27
4.2.5 Firm Performance 28
4.3 Control Variables 29
4.4 Research Procedures 30
5. Data Analysis and Results 31
5.1 Response Rate 31
5.2 Descriptive Statistics 31
5.3 Measurement Model 34
5.3.1 Examination of Second-Order Constructs 34
5.3.2 Reliability and Validity 37
5.4 Structural Model 43
6. Conclusions 46
6.1 Findings and Discussions 46
6.2 Theoretical Contributions and Managerial Implications 47
6.3 Limitations and Future Research 48
References 49
Appendix Questionnaire 59


List of Figure
Figure 3-1 Highly Technical Diagram 12
Figure 5-1 The Results of PLS and Bootstrapping 45


List of Tables
Table 4-1 Description of Construct Measurement 20
Table 4-2 Measurement Items of Organizational Mindfulness 21
Table 4-3 Measurement Items of Reliability of Organization’s Information Systems 26
Table 4-4 Measurement Items of Improvisational Capability 27
Table 4-5 Measurement Items of Agility of Organization’s Information Systems 28
Table 4-6 Measurement Items of Firm Performance 29
Table 4-7 Measurement Items of Control Variables 30
Table 5-1 Characteristics of Respondents (N=136) 32
Table 5-2 Characteristics of Companies (N=136) 33
Table 5-3 The Loadings of Five Dimensions of Organizational Mindfulness 35
Table 5-4 The Loadings of Five Dimensions of Organizational Mindfulness (adjusted) 35
Table 5-5 The Loadings of the Dimensions of the Other Second-Order Constructs 36
Table 5-6 Hierarchical Measurement Model Results 36
Table 5-7 Cross Loadings of Measurement Items 39
Table 5-8 Correlation Matrix and Composite Reliability Scores 41
Table 5-9 Heterotrait-Monotrait (HTMT) Ratio of Correlation 42
參考文獻 Abdel-Hamid, T. K. (1999). The Impact of Goals on Software Project Management: An Experimental Investigation. MIS Quarterly, 25(4), 531-555.
Akgün, A. E., & Lynn, G. S. (2002). New product development team improvisation and speed to market: An extended model. European Journal of Innovation Management, 5(3), 117-129.
Anderson, J., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
Austin, R. D. (2001). The Effects of Time Pressure on Quality in Software Development: An Agency Model. Information Systems Research, 12(2), 195-207.
Ba, S., Stallaert, J., and Whinston, A. B. (2001). Research Commentary: Introducing a Third Dimension in Information Systems Design—The Case for Incentive Alignment. Information Systems Research, 12(3), 226-239.
Bajgoric, N. (2000). Web-Based Information Access for Agile Management. International Journal of Agile Management Systems, 2, 121-129.
Bal, J., Wilding, R. & Gundry, J. (1999). Virtual Teaming in the Agile Supply Chain. The International Journal of Logistics Management, 10, 71-82.
Bastien, D.T.& Hostager, T.J. (1988). Jazz as a Process of Organizational Innovation. Communication Research, 15(5), 582-602.
Bingham, C. (2009). Oscillating improvisation: How entrepreneurial firms create success in foreign market entries over time. Strategic Entrepreneurship Journal, 3(4), 321-345.
Boden, T. (2004). The grid enterprise: Structuring the agile business of the future. BT Technology Journal, 22(1), 19-22.
Boritz, E, Mackler, E., & McPhie, D. (1999). Reporting on systems reliability. Journal of Accountancy, 186, 75-87.
Brown, K. W., Ryan, R. M. (2003). The benefits of being present: Mindfulness and its role in psychological well-being. Journal of Personality and Social Psychology, 84(4), 822-848.
Brown, K.W., Ryan, R. A., Creswell, J. D. (2007). Mindfulness: Theoretical foundations and evidence for its salutary effects. Psychological Inquiry, 18, 211-237.
Butler, B. S., & Gray, P. H. (2006). Reliability, mindfulness, and information systems. Management Information Systems Quarterly, 30(2), 211-224.
Chin, W. W. (1998). Commentary: Issues and opinion on structural equation modeling. Management Information Systems Quarterly, 22(1), 7-16.
Ciborra, C. (1996). The platform organization: Recombining strategies, structures, and surprises. Organization Science, 7(2), 103-118.
Ciborra, C.U. (1999) Notes on Improvisation and Time in Organizations. Accounting, Management and Information Technologies, 9, 77-94.
Crossan, M., M. P. Cunha, D. Vera, & J. Cunha. (2005). Time and organizational improvisation. Academy of Management Review, 30(1), 129-145.
Crossan, M.M., Lane, H., White, R.E. and Klus, L. (1996). The Improvising Organization: Where Planning Meets Opportunity. Organizational Dynamics, 24(4), 20-35.
Cunha, M. P., J. V. Cunha, & K. Kamoche. (1999). Organizational improvisation: What, when, how, and why. International Journal of Management Reviews, 1(3), 299-341.
D’Aveni, R. A. (1994). Hypercompetition: Managing the dynamics of strategic maneuvering. New York: Free Press.
Davidavičienė, V. (2008). Change management decisions in the information age. Journal of Business Economics and Management, 9(4), 299-307.
DeGroote, S.E. & Marx, T.G. (2013). The Impact of IT on Supply Chain Agility and Firm Performance: An Empirical Investigation. International Journal of Information Management, 33, 909-916.
Dove, R. (2001). Response ability: The language, structure, and culture of the agile enterprise. New York: John Wiley and Sons.
El Sawy, O. A. & P. A. Pavlou. (2008). IT-Enabled Business Capabilities for Turbulent Environments. MIS Quarterly Executive. 7(3), 139-150.
Evers, N., & O’Gorman, C. (2011). Improvised internationalization in new ventures: The role of prior knowledge and networks. Entrepreneurship & Regional Development, 23(7/8), 549-574.
Fiol, M., & O’Connor, E. J. (2003). Waking up! Mindfulness in the face of bandwagons. Academy of Management Review, 28, 54-70
Fornell, C. R., & Larcker, F. F. (1981). Structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-51.
Fraher, A. L., Branicki, L. J., & Grint, K. (2017). Mindfulness in Action: Discovering How U.S. Navy SEALs Build Capacity for Mindfulness in High-Reliability Organizations (HROs). Academy of Management Discoveries, 3(3), 239-261.
Friedlos, D. (2006). Legacy IT systems a ‘ticking time bomb’. Retrieved May 24, 2006, from http://www.vnunet.com/articles/print/2155608.
Galbraith, C. S. (1990). Transferring core manufacturing technologies in high-technology firms. California Management Rev. 32(1) 56-70.
Gebauer, H., Ren, G.J., Valtakoski, A. and Renoso, J. (2012). Service-driven manufacturing: Provision, evolution and impact of services in industrial firms. Journal of Service Management, 23(1), 120-136.
Goldman, S. L., Nagel, R. N., & Preiss, K. (1995). Agile competitors and virtual organizations: Strategies for enriching the customer. New York: Van Nostrand Reinhold.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2013). A primer on partial least squares structural equation modeling (PLS-SEM). Sage: Thousand Oaks.
Hair, J. F., William, C.B., Barry, J.B., & Rolph, E. A. (2010). Multivariate data analysis (7th ed.). New Jersey: Pearson Education.
Hales, D. and Chakravorty, S. (2016). Creating high reliability organizations using mindfulness. Journal of Business Research, 69(8), 2873-2881.
Hamel, G. & Breen, B. (2007). The Future of Management. Boston, MA: Harvard Business School Press.
Hede, A. (2010). The dynamics of mindfulness in managing emotions and stress. Journal of Management Development, 29(1), 94-110.
Henseler, J., Hubona, G., & Ray, P. A. (2016). Using PLS path modeling in new technology research: Updated guidelines. Industrial Management and Data Systems, 116(1), 2-20.
Henseler, J., Ringle, C.M. & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
Hmieleski, K. M., & Corbett, A. C. (2008). The contrasting interaction effects of improvisational behavior with entrepreneurial self-efficacy on new venture performance and entrepreneur work satisfaction. Journal of Business Venturing, 23(4), 482-496.
Hopkins, A. (2007). The problem of defining high reliability organisations. Working paper 51, Faculty of Arts and National Research Centre for OHS Regulation, Australian National University.
Janssen, L. (2010). Organizational agility in an institutional context. Master’s Thesis, School of Social and Behavioral Sciences, Tilburg University.
Kamoche, K. and Cunha, M.P. (2001). Minimal Structures: From Jazz Improvisation to Product Innovation. Organization Studies, 22(5), 733-764.
Kamoche, K., Cunha, M. P., & Cunha, J. V. (2003). Towards a theory of organizational improvisation: Looking beyond the jazz metaphor. Journal of Management Studies, 40(8), 2023-2051.
Kirsch, L.J. (1996). The Management of Complex Tasks in Organizations: Controlling the Systems Development Process. Organization Science, 7(1), 1-21.
Klockner, K. (2017). Strategically developing a resilient safety culture: Organizational mindfulness and mindful organizing. International Conference on Applied Human Factors and Ergonomics, 111-121.
Kyriakopoulos, K. (2011). Improvisation in product innovation: The contingent role of market information sources and memory types. Organization Studies, 32(8), 1051-1078.
Langer, E. J. (1989). Mindfulness. Boston: Addison-Wesley.
Langer, E. J. (2009). Counterclockwise: Mindful health and the power of possibility. New York: Ballantine Books.
Leary, M. R., Adams, C. E., & Tate, E. B. (2006). Hypo-egoic self-regulation: exercising self-control by diminishing the influence of the self. Journal of Personality, 74, 1803-1831.
Lekka, C. (2011). High reliability organizations: a review of literature. Health and Safety Laboratory, London.
Levallet, N. & Chan, Y.E. (2015). Using IT to Unleash the Power of Strategic Improvisation. 36th International Conference on Information Systems (ICIS 2015), Fort Worth, TX.
Levinthal, D. A., & Rerup, C. (2006). Crossing an apparent chasm: Bridging mindful and less mindful perspectives on organizational learning. Organization Science, 17, 502-13.
Liang, H., Saraf, N., Hu, Q., & Xue, Y. (2007). Assimilation of enterprise systems: The effect of institutional pressures and the mediating role of top management. Management Information Systems Quarterly, 31(1), 1-29.
Lu, Y., & Ramamurthy, K. (2011). Understanding the link between information technology capability and organizational agility: An empirical examination. Management Information Systems Quarterly, 35(4), 931-954.
McAfee, A., & Brynjolfsson, E. (2008). Investing in the IT that makes a competitive difference. Harvard Business Review, 86(7/8), 98-107.
McPhie, D. (2000). AICPA/CICA SysTrust principles and criteria. Journal of Information Systems. 14(1), 1-8.
Mendelson, H., & Pillai, V. (1998). Clockspeed and informational response: Evidence from the information technology industry. Information Systems Research, 9(4), 415-433.
Merkuryev, Y. & Tambovcevs, A. (2009). Analysis of ERP systems implementation in the construction enterprises. Computer Science, 40(16).
Mintzberg, H. and McHugh, A. (1985). Strategy Formation in an Adhocracy. Administrative Science Quarterly, 30(2), 160-197.
Moorman, C. and Miner, A. (1998a). The Convergence between Planning and Execution: Improvisation in New Product Development. Journal of Marketing, 62, 1-20.
Moorman, C. and Miner, A. (1998b). Organizational Improvisation and Organizational Memory. Academy of Management Review, 23(4), 698-723.
Mu, E., Kirsch, L. J., & Butler, B. S. (2015). The assimilation of enterprise information system. Information and Management, 52(3), 359-370.
Ndubisi, N. (2012). Mindfulness, reliability, pre-emptive conflict handling, customer orientation and outcomes in Malaysia′s healthcare sector. Journal of Business Research, 65(4), 537-546.
Orlikowski, W. J. (1996). Improvising organizational transformation over time: A situated change perspective. Information Systems Research, 7(1), 63-92.
Overby, E., Bharadwaj, A., & Sambamurthy, V. (2006). Enterprise agility and the enabling role of information technology. European Journal of Information Systems, 15(2), 120-131.
Paliulis, N. K. & Uturytė-Vrubliauskienė, L. (2012). Performance measurement system to evaluate the efficiency of e-business. Business and Management 2012, (1), 895-903.
Pankaj (2005). An Analysis & Exploration of Information Systems Agility. Ph.D. Thesis, Southern Illinois University, Carbondale.
Pankaj, Hyde, M. & Rodger, J.A. (2017). Exploring the Benefits of an Agile Information System. Intelligent Information Management, 9, 133-155.
Pankaj, Hyde, M., Ramaprasad, A. & Tadisina, S. (2009). Revisiting Agility to Conceptualize Information Systems Agility. In: Lytras, M. and Pablos, P.O.D., Eds., Emerging Topics and Technologies in Information Systems, IGI-Global, Hershey, 19-54.
Pavlou, P., & El Sawy, O. A. (2010). The “third hand”: IT-enabled competitive advantage in turbulence through improvisational capabilities. Information Systems Research, 21(3), 443-471.
Rai, A., Patnayakuni, R., & Seth, N. (2006). Firm performance impacts of digitally-enabled supply chain integration capabilities. Management Information Systems Quarterly, 30(2), 225-246.
Ravichandran, T., & Liu Y. (2011). Environmental factors, managerial processes, and information technology investment strategies. Decision Science, 42(3), 537-574.
Ray, J. L., Baker, L. T., & Plowman, D. A. (2011). Organizational mindfulness in business schools. Academy of Management Learning and Education, 10(2), 188-203.
Roth, E. M. (1997). Analysis of decision making in nuclear power plant emergencies: An investigation of aided decision making. In C. Zsambok, & G. Klein, (Eds.), Naturalistic decision-making, 175-182.
Sabherwal, R., & Kirs, P. (1994). The alignment between organizational critical success factors and information technology capabilities in academic institutions. Decision Sciences, 25(2), 301-330.
Sambamurthy, V., Bharadwaj, A., & Grover, V. (2003). Shaping agility through digital options: Reconceptualizing the role of information technology in contemporary firms. Management Information Systems Quarterly, 27(2), 237-263.
Samra, Y. M., Lynn, G. S., & Reilly, R. R. (2008). Effect of improvisation on product cycle time and product success: A study of new product development (NPD) teams in the United States. International Journal of Management, 25(1), 175-185.
Sangari, M.S., Razmi, J. & Zolfaghari, S. (2015). Developing a Practical Evaluation Framework for Identifying Critical Factors to Achieve Supply Chain Agility. Measurement, 62, 205-214.
Schreyögg, G. & Sydow, J. (2010). Organizing for Fluidity? Dilemmas of New Organizational Forms. Organization Science, 21(6), 1251-1262.
Sharifi, H., & Zhang, Z. (2001). Agile manufacturing in practice: Application of a methodology. International Journal of Operations & Production Management, 21(5/6), 772-794.
Sherehiy, B., Karwowski, W., & Layer, J. K., (2007). A review of enterprise agility: Concepts, frameworks, and attributes. International Journal of Industrial Ergonomics, 37(5), 445-460.
Shin, H., Lee, J.N., Kim, D. & Rhim, H. (2015). Strategic Agility of Korean small and Medium Enterprises and Its Influence on Operational and Firm Performance. International Journal of Production Economics, 168, 181-196.
Steinbock, D. (2010). Winning Across Global Markets: How Nokia Creates Strategic Advantage in a Fast-changing World. San Francisco, CA: Jossey-Bass.
Tallon, P. P., & Pinsonneault, A. (2011). Competing perspectives on the link between strategic information technology alignment and organizational agility: Insights from a mediation model. Management Information Systems Quarterly, 35(2), 463-486.
Urbach N, Drews P, Ross J. (2017). Digital Business Transformation and the Changing Role of the IT Function. MIS Quarterly Executive, 16(2), ii-iv.
Vera, D, & Crossan, M. (2005). Improvisation and innovative performance in teams. Organization Science, 16(3), 203-224.
Vogus, T. J. (2011). Mindful organizing: Establishing and extending the foundations of highly reliable performance. In K. Cameron, & G. M. Spreitzer, (Eds.), The Oxford handbook of positive organizational scholarship, 664-676.
Vogus, T. J., & Welbourne, T. M. (2003). Structuring for high reliability: HR practices and mindful processes in reliability-seeking organizations. Journal of Organizational Behavior, 24(7), 877-903.
Vogus, T., & Sutcliffe, K. (2012). Organizational mindfulness and mindful organizing: A reconciliation and path forward. Academy of Management Learning & Education, 11(4), 722-735.
Volberda, H. W. (1996). Toward the flexible form: How to remain vital in hypercompetitive environments. Organization Science, 7(4), 359-374.
Volberda, H. W. (1997). Building flexible organizations for fast-moving markets. Long Range Planning, 30(2), 169-183.
Weick, K. E. (2009). Making sense of the organization. New York: John Wiley & Sons.
Weick, K. E., & Sutcliffe, K. M. (2001). Managing the unexpected: Assuring high performance in an age of complexity. San Francisco, CA: Jossey-Bass.
Weick, K. E., & Sutcliffe, K. M. (2006). Mindfulness and the quality of organizational attention. Organization Science, 17(4), 514-524.
Weick, K. E., & Sutcliffe, K. M. (2007). Managing the unexpected: Resilient performance in an age of uncertainty (2nd ed.). San Francisco, CA: Jossey-Bass.
Weick, K. E., Sutcliffe, K. M., & Obstfeld, D. (1999). Organizing for high reliability: Processes of collective mindfulness. In B. M. Staw, & L. L. Cummings, (Eds.), Research in organizational behavior, 81-123.
Weick, K.E. (1993a). Organizational Redesign as Improvisation. In Huber, G.P. and Glick, W.H. (eds.). Organizational Change and Redesign. New York: Oxford University Press US, 346-379.
Weick, K.E. (1993b). The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster. Administrative Science Quarterly, 38(4), 628-652.
Werts, C., Linn, R., & Joreskog, K. (1974). Intraclass reliability estimates: Testing structural assumptions. Educational and Psychological Measurement, 34(1), 25-33.
Yahaya, Y., Gunasekaran, A. & Abthorpe, M. (2004). Enterprise Information Systems Project Implementation: A case study of ERP in Rolls-Royce. International Journal of Production Economics 87(3), 251-266.
Yamin, S., Gunasekaran, A., & Mavondo, F. T. (1999). Relationship between generic strategies, competitive advantage and organizational performance: an empirical analysis. Technovation, 19(8), 507-518.
Yeganegi, K., & Azar, M. (2012). The effect of IT on organizational agility. Proceedings of the 2012 International Conference on Industrial Engineering and Operations Management, Istanbul, Turkey.
指導教授 王存國(Eric T.G. Wang) 審核日期 2019-7-25
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   
網路書籤 Google bookmarks   del.icio.us   hemidemi   myshare   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡  - 隱私權政策聲明