雲端運算與資訊科技管理能力對於企業流程敏捷性的影響：以資訊科技基礎建設和資訊科技統合協作能力為中介變項

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姓名

曾思瑋(Tze-Wei Tseng) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

雲端運算與資訊科技管理能力對於企業流程敏捷性的影響：以資訊科技基礎建設和資訊科技統合協作能力為中介變項
(The Influence of Cloud Computing and IT Management on Business Process Agility: Mediated by IT Infrastructure and IT Application Orchestration Capability)

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摘要(中)

在變化快速且競爭激烈的市場中，企業流程敏捷性（Business Process Agility）是個能夠讓企業快速調整流程以因應市場的一個重要能力。具備此能力的企業能夠更動態的調整像是供應鏈管理（Supply Chain Management, SCM）、產品生命週期管理（Product Lifecycle Management, PLM）和顧客關係管理（Customer Relationship Management, CRM）等企業流程。現在的環境下，企業已經普遍使用資訊科技來管理各式各樣的企業流程，而資訊部門則必須快速的開發及部署來支持。然而，對於資訊主管來說如何提供一個好的資訊科技基礎建設來讓資訊專員更流暢地開發應用軟體就成了一個重要的議題。
在本研究中，我們相信資訊科技基礎建設能夠透過雲端運算及資訊科技管理能力來進行改善。因此，我們提出了一個模型用以衡量雲端運算和資訊科技管理能力對於企業流程敏捷性的影響，並由資訊科技基礎建設和資訊科技統合協作能力作為中介變項。我們收集了台灣前1337大製造業的資料來支持我們的假說。最後，本研究提供一個較為系統的角度來瞭解如何透過資訊科技來獲取企業流程敏捷性。

摘要(英)

Business process agility is a critical ability for firms to make firms adjust their processes to react the rapid market changes. Firms with business process agility can be more dynamic to modify their business processes such as supply chain management (SCM), product lifecycle management (PLM), and customer relationship management (CRM). In the current environment, firms use information technology (IT) to manage various business processes so IT department have to develop and deploy IT applications quickly so as to support the business processes. However, it is an important issue for IT managers to provide a good IT infrastructure to make IT specialists develop and deploy IT applications smoothly.
In this study, we believe IT managers can improve IT infrastructure quality through deploying cloud computing and enhancing IT management capability. Thus, we propose a conceptual model in which the effect of cloud computing and IT management on business process agility are mediated by IT infrastructure quality and IT application orchestration capability. We collected survey data from Top 1337 Taiwanese manufacturing firms to test our hypotheses. This study provides a systematic perspective for understanding how to obtain business process agility through information technologies.

關鍵字(中)

★ 雲端運算
★ 資訊科技管理能力
★ 資訊科技基礎建設
★ 商業流程敏捷性
★ 資訊科技統合協作能力

關鍵字(英)

★ Cloud Computing
★ IT Management
★ IT Infrastructure
★ Business Process Agility
★ IT Application Orchestration Capability

論文目次

摘要 i
Abstract ii
1. Introduction 1
1.1 Research Background and Motivations 1
1.2 Research Objectives and Questions 4
2. Literature Review 5
2.1 Cloud Computing 5
2.2 IT Management Capability 6
2.3 IT Infrastructure Quality 7
2.4 IT Application Orchestration Capability 7
2.5 Business Process Agility 8
3. Research Model and Hypotheses 10
3.1 Research Framework 10
3.2 Cloud Infrastructure Capability and IT Infrastructure Quality 10
3.2.1 Cloud Infrastructure Flexibility and IT Infrastructure Quality 11
3.2.2 Cloud Infrastructure Integration and IT Infrastructure Quality 11
3.3 IT Management Capability and IT Infrastructure Quality 12
3.4 IT Infrastructure Quality and IT Application Orchestration Capability 13
3.5 IT Application Orchestration Capability and Business Process Agility 14
4. Research Methodology 15
4.1 Sample Selection and Data Collection 15
4.2 Operationalization of Constructs 15
4.2.1 Cloud Infrastructure Capability 17
4.2.2 IT Management Capability 19
4.2.3 IT Infrastructure Quality 20
4.2.4 IT Application Orchestration Capability 21
4.2.5 Business Process Agility 22
4.3 Control Variables 23
4.4 Research Procedures 23
5. Data Analysis and Results 24
5.1 Respondent Characteristics 24
5.2 Measurement Model 29
5.2.1 Examination of Second-Order Construct 29
5.2.2 Reliability and Validity 31
5.3 Structural Model 36
5.3.1 PLS Results of Hypotheses Testing 36
5.3.2 Robustness Analysis 38
6. Conclusions 39
6.1 Findings and Discussions 39
6.2 Implications and Future Research 40
6.3 Limitations 41
References 42
Appendix Questionnaire 45

List of Figures
Figure 3.1 The Research Model 10
Figure 5.2 PLS Results for Research Model 37

List of Tables
Table 4.1 Description of Construct Measurement 16
Table 4.2 Measurement Items of Cloud Infrastructure Capability 18
Table 4.3 Measurement Items of IT Management Capability 19
Table 4.4 Measurement Items of IT Infrastructure Quality 20
Table 4.5 Measurement Items of IT Application Orchestration Capability 21
Table 4.6 Measurement Items of Business Process Agility 22
Table 5.1 Characteristics of Respondents (N=86) 25
Table 5.2 Characteristics of Companies (N=86) 26
Table 5.3 Cloud Computing of Companies (N=86) 28
Table 5.4 Analysis of the Two Dimensions of Cloud Infrastructure Capability 30
Table 5.5 Hierarchical Measurement Model Results 30
Table 5.6 Cross-Loadings of Measurement Items 32
Table 5.7 Correlation Matrix and Reliability Scores 34
Table 5.8 Heterotrait-Monotrait Ratio of Correlations (HTMT) Matrix 35
Table 5.9 PLS Results of Hypotheses Testing 37

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指導教授

王存國(Eric T.G. Wang)

審核日期

2019-7-17

推文