| 參考文獻 |
一、英文部分
Abdalla, F. H., Maghrabi, A. S., & Raggad, B. G. (1998). Assessing the perceptions of human resource managers toward nepotism: A cross cultural study. International Journal of Manpower, 19(8), 554–570.
Abubakar, A. M., & Arasli, H. (2016). Dear top management, please don′t make me a cynic: Intention to sabotage. Journal of Management Development, 35(10), 1266–1286.
Abubakar, A. M., Namin, B. H., Harazneh, I., Arasli, H., & Tunç, T. (2017). Does gender moderates the relationship between favoritism/nepotism, supervisor incivility, cynicism and workplace withdrawal: A neural network and SEM approach. Tourism Management Perspectives, 23, 129–139.
Affleck, M. A. (1999). Stress and Job Performance: Theory, Research, and Implications for Managerial Practice. The Journal of Academic Librarianship, 25(6), 494–495.
Akbar, F., & Akhtar, S. (2017). Relationship of LMX and Agreeableness with Emotional Exhaustion: a Mediated Moderated Model. Current Psychology, 37, 862-874.
Aladwan, K., Bhanugopan, R., & Fish, A. (2014). Managing human resources in Jordanian organizations: Challenges and prospects. International Journal of Islamic and Middle Eastern Finance and Management, 7(1), 126–138.
Alarcon, G. M. (2011). A meta-analysis of burnout with job demands, resources, and attitudes. Journal of vocational behavior, 79(2), 549-562.
Albrecht SL, ed.(2010). Handbook of Employee Engagement: Perspectives, Issues, Research and Practice. Glos, UK: Elgar
Allen, D. G., Bryant, P. C., & Vardaman, J. M. (2010). Retaining talent: Replacing misconceptions with evidence-based strategies. The Academy of Management Perspectives, 24(2), 48–64.
Andersson, L., & Pearson, C. (1999). Tit for tat? The spiraling effect of incivility in the workplace. The Academy of Management Review, 24(3), 452–471.
Aquino, K., Griffeth, R. W., Allen, D. G., & Hom, P. W. (1997). Integrating justice constructs into the turnover process: A test of a referent cognitions model. Academy of Management Journal, 40(5), 1208–1227.
Arasli H, Bavik A and Ekiz EH. (2006). The effects of nepotism on human resource management: The case of three, four and five star hotels in Northern Cyprus. International Journal of Sociology and Social Policy 26(7): 295–308.
Arasli, H., & Karadal, H. (2009). Impacts of superior politics on frontline employees′ behavioral and psychological outcomes. Social Behavior and Personality, 37(2), 175–190.
Arasli, H., & Tumer, M. (2008). Nepotism, favoritism and cronyism: A study of their effects on job stress and job satisfaction in the banking industry of north Cyprus. Social Behavior and Personality, 36(9), 1237–1250.
Arasli, H., Ali Bavik, A., Ekiz, H., & E. (2006). The effects of nepotism on human resource management: The case of three, four, and five star hotels in Northern Cyprus. International Journal of Sociology and Social Policy, 26(7/8), 295–308.
Aryee, S., Mondejar, R., Chu, C., & Hsiung, H. H. (2017). Customer Service Performance: An Application of the Job Demands-Resources Model. In Academy of Management Proceedings (Vol. 2017, No. 1, p. 11010). Briarcliff Manor, NY 10510: Academy of Management.
Asch, SE. (1952). Social Psychology. New York: Prentice-Hall.
Avolio, B. J., Yammarino, F. J., & Bass, B. M. (1991). Identifying common methods variance with data collected from a single source: An unresolved sticky issue. Journal of Management, 17(3), 571-587.
Bakker, A. B. (2009). Building engagement in the workplace. In R. J. Burke & C. L. Cooper (Eds.), The peak performing organization (pp. 50–72). Abingdon, UK: Routledge.
Bakker, A. B., & Demerouti, E. (2007). The Job Demands-Resources model: State of the art. Journal of Managerial Psychology, 22, 309–328.
Bakker, A. B., Albrecht, S. L., & Leiter, M. P. (2011). Key questions regarding work engagement. European Journal of Work and Organizational Psychology, 20(1), 4–28.
Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and Work Engagement: The JD–R Approach. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 389–411.
Bal, P.M., de Cooman, R., and Mol, S.T. (2013), ‘Dynamics of Psychological Contracts With Work Engagement and Turnover Intention: The Influence of Organizational Tenure,’ European Journal of Work and Organizational Psychology, 22, 107– 122.
Barling, J., & Phillips, M. (1993). Interactional, formal, and distributive justice in the workplace: An exploratory study. Journal of Psychology, 127, 649—656.
Bauer, T. N., & Green, S. G. (1996). Development of Leader-Member Exchange: A Longitudinal Test. Academy of Management Journal, 39(6), 1538–1567.
Baumeister, R. F., & Leary, M. R. (1995). The need to belong: Desire for interpersonal attachments as a fundamental human motivation. Psychological Bulletin, 117: 497–529.
Baumgartner, H., & Homburg, C. (1996). Applications of structural equation modeling in marketing and consumer research: A review. International Journal of Research in Marketing, 13(2), 139–161.
Bell, E. L. (1990). The bicultural life experience of career-oriented black women. Journal of Organizational Behavior, 11, 459–477.
Bell, E. L., & Nkomo, S. M. (2001). Our separate ways: Black and white women and the struggle for professional identity. Boston: Harvard Business School Press.
Bies, R.J., & Moag, J.S. (1986). Interactional justice: Communication criteria off airness. Research on Negotiation in Organizations. 1: 43-55.
Blau, G. (1994). Developing and testing a taxonomy of lateness behavior. Journal of Applied Psychology, 79(6), 959-970.
Blau, G. (2007). Partially testing a process model for understanding victim responses to an anticipated worksite closure. Journal of Vocational Behavior, 71(3), 401–428.
Blau, G., & Andersson, L. (2005). Testing a measure of instigated workplace incivility. Journal of Occupational and Organizational Psychology, 78, 595–614.
Blau, P. M. (1964). Exchange and power in social life. New York: John Wiley.
Bordia, P., Restubog, S. L. D., Bordia, S., & Tang, R. L. (2010). Breach Begets Breach: Trickle-Down Effects of Psychological Contract Breach on Customer Service. Journal of Management, 36(6), 1578–1607.
Brad Gilbreath &Leila Karimi (2012). SUPERVISOR BEHAVIOR AND EMPLOYEE PRESENTEEISM. International Journal of Leadership Studies, Vol. 7 Iss. 1, 2012, 114-131.
Brewer, M. B. (1991). The social self: On being the same and different at the same time. Personality and Social Psychology Bulletin, 17: 475-482.
Brown, M. E., Treviño, L. K., & Harrison, D. A. (2005). Ethical leadership: A social learning perspective for construct development and testing. Organizational Behavior and Human Decision Processes, 97: 117-134.
Brown, S.P., & Leigh, T.W. (1996). A new look at psychological climate and its relationship to job involvement, effort, and performance. Journal of Applied Psychology, 81: 358 -368.
Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. Newsbury Park, CA: Sage.
Bundeson, J. S. (2001). ‘How Work Ideologies Shape the Psychological Contract of Professional Employees: Doctors’ Response to Perceived Breach’, Journal of Organizational Behavior 22, 717–741.
Burger, J. M. (2001). Psychology of social influence. In N. J. Smelser & P. B. Baltes (Eds.), International encyclopedia of the social and behavioral sciences: 14320-14325. Ox ford: Elsevier Science.
Burnkrant, R. E., & Cousineau, A. (1975). Informational and Normative Social Influence in Buyer Behavior. Journal of Consumer Research, 2(3), 206-215.
Burris, E. R., Detert, J. R., Chiaburu, J. S. (2008). Quitting before leaving: The mediating effects of psychological attachment and detachment on voice. Journal of Applied Psychology, 93, 912-922.
Burris, E. R., Detert, J. R., Chiaburu, J. S. (2008). Quitting before leaving: The mediating effects of psychological attachment and detachment on voice. Journal of Applied Psychology, 93, 912-922.
Cable, D. M., & Kay, V. S. (2012). Striving for self-verification during organizational entry. Academy of Management Journal, 55: 360-380.
Cable, D. M., Gino, F., & Staats, B. R. (2013). Breaking them in or eliciting their best? Reframing socialization around newcomers’ authentic self-expression. Administrative Science Quarterly, 58: 1-36.
Caroline UN (2015) Absenteeism, favouritism, and tardiness as predictors of job deviance in academia: The Nigeria experience. Journal of Social Sciences and Humanities 1(2): 75–81.
Carpenter, N. C., & Berry, C. M. (in press). Are counterproductive work behavior and withdrawal empirically distinct? A meta-analytic investigation. Journal of Management.
Cho, M., Bonn, M. A., Han, S. J., & Lee, K. H. (2016). Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance. International Journal of Contemporary Hospitality Management, 28, (12), 2888–2912.
Choi, J. N. (2007). Change-oriented organizational citizenship behavior: effects of work environment characteristics and intervening psychological processes. Journal of Organizational Behavior, 28(4): 467–484.
Chrisman JJ, Sharma P, Steier LP, et al. (2013) The influence of family goals, governance, and resources on firm outcomes. Entrepreneurship Theory and Practice 37(6): 1249–1261.
Cialdini, R. B., & Goldstein, N. J. (2004). Social Influence: Compliance and Conformity. Annual Review of Psychology, 55(1), 591–621.
Cohen, A., & Golan, R. (2007). Predicting absenteeism and turnover intentions by past absenteeism and work attitudes. Career Development International, 12(5), 416–432.
Cohen, J. B., & Golden, E. (1972). Informational social influence and product evaluation. Journal of Applied Psychology, 56(1), 54–59.
Cohen, S. and Willis, T.A. (1985). ‘Stress, social support, and the buffering hypotheses’. Psychological Bulletin, 98: 310–357.
Colbert AE. (2004). Understanding the effects of transformational leadership: The mediating role of leader-follower value congruence. Unpublished doctoral dissertation, University of Iowa.
Colman, Andrew (2009). A Dictionary of Psychology. Oxford New York: Oxford University Press.
Conway, N., & Briner, R. B. (2005). Understanding psychological contracts at work: A critical evaluation of theory and research. Oxford University Press.
Cortina, L. M., Magley, V. J., Williams, J. H., & Langhout, R. D. (2001). Workplace incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6, 64 –80.
Costa PT Jr, McCrae RR. (1992). NEO PI-R Professional Manual. Odessa, FL: Psychol. Assess. Resourc.
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31, 874–900.
Cropanzano, R., Rupp, D. E., & Byrne, Z. S. (2003). The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. Journal of Applied Psychology, 88, 160–169.
Dansereau, F., Graen, G.B., & Haga, W. (1975). A vertical dyad linkage approach to leadership in formal organizations. Organizational Behavior and Human Performance, 13, 46-78.
Daskin, M., & Tezer, M. (2012). Organizational politics and turnover: An empirical research from hospitality industry. Original scientific paper (pp. 273–291).
Dean, J. W., Brandes, P., & Dharwadkar, R. (1998). Organizational cynicism. Academy of Management Review, 23(2), 341–352.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demandsresources model of burnout. Journal of Applied psychology, 86(3), 499.
Detert, J. R., & Burris, E. R. (2007). Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50: 869–884.
Detert, J. R., & Burris, E. R. (2007). Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50: 869–884.
Deutsch, M., & Gerard, H. B. (1955). A study of normative and informational social influences upon individual judgment. The Journal of Abnormal and Social Psychology, 51(3), 629–636.
Dienesch, R. M., & Liden, R. C. (1986). Leader-Member Exchange Model of Leadership: A Critique and Further Development. The Academy of Management Review, 11(3), 618.
Dittrich, J. E., & Carrell, M. R. (1979). Organizational equity perceptions, employee job satisfaction, and departmental absence and turnover rates. Organizational Behavior and Human Performance, 24, 29-40.
Dolen, V., de Cremer, W. M., & D., & de Ruyter, K. (2012). Consumer cynicism toward collective buying: The interplay of others′ outcomes, social value orientation, and mood. Psychology and Marketing, 29(5), 306–321.
Duchon, D., Green, S. G., & Taber, T. D. (1986). Vertical dyad linkage: A longitudinal assessment of antecedents, measures, and consequences. Journal of Applied Psychology, 71(1), 56–60.
Eldor, L., & Vigoda-Gadot, E. (2016). The nature of employee engagement: Rethinking the employee–organization relationship. The International Journal of Human Resource Management, 1–27.
Fein, E. C., Tziner, A., Lusky, L., & Palachy, O. (2013). Relationships between ethical climate, justice perceptions, and LMX. Leadership & Organization Development Journal, 34(2), 147–163.
Festinger, L. (1953). An analysis of compliant behavior. In M. Sherif, & M. O. Wilson (Eds.), Group relations at the crossroads, 232-256. Oxford, England: Harper.
Fisk, G. M., & Friesen, J. P. (2012). Perceptions of leader emotion regulation and LMX as predictors of followers’ job satisfaction and organizational citizenship behaviors. The Leadership Quarterly, 23(1), 1–12.
Fleishman, E. A., & Harris, E. F. (1962). Patterns of leadership behavior related to employee grievances and turnover. Personnel Psychology, 15, 43–56.
Floyd, F. J., & Widaman, K. F. (1995). Factor analysis in the development and refinement of clinical assessment instruments. Psychological assessment, 7(3), 286.
Fornell, C. & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of marketing research.
Furnham, A., & Taylor, J. (2004). The dark side of behavior at work: Understanding and avoiding employees leaving, thieving, and deceiving. Basingstoke, UK: Palgrave Macmillan.
Gavin, J. F., & Kelley, R. F. (1978). The psychological climate and reported well-being of underground miners: An exploratory study. Human Relations, 31, 567–581.
Geurts, S. A. (1995). ‘Employee Absenteeism: In Defense of Theory-based Studies’, Psychology 30(9), 363–368.
Ghosh, R., Dierkes, S., & Falletta, S. (2011). Incivility spiral in mentoring relationships: Reconceptualizing negative mentoring as deviant workplace behavior. Advances in Developing Human Resources, 13, 22–39.
Gilbreath, B., & Karimi, L. (2012). Supervisor behavior and employee presenteeism. International Journal of Leadership Studies, 7, 114–131.
Gorgievski, M. J., Bakker, A. B., & Schaufeli, W. B. (2010). Work engagement and workaholism: Comparing the self-employed and salaried employees. Journal of Positive Psychology, 5, 83–96.
Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25(2): 161–178.
Graen, G. B., & Scandura, T. A. (1987). Toward and psychology of dyadic organizing. In L. L. Cummings & B. M. Staw (Eds.), Research in Organizational Behavior (Vol. 9): 175–208. Greenwich, CT: JAI Press.
Graen, G. B., & UN-Bin, M. (1995). Relaticmship-based approach to Icadership: Developmnt of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. Leademhip Quarterly, 6,219-247.
Grandey, A. A. (2000). Emotional regulation in the work place: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5: 95–110.
Grandey, A. A., & Cropanzano, R. (1999). The conservation of resources model applied to work–family conflict and strain. Journal of Vocational Behavior, 54, 350–370.
Griffeth, R. W., Hom, P. W., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management, 26(3), 463–488.
Gupta, V., Agarwal, U. A., & Khatri, N. (2016). The relationships between perceived organizational support, affective commitment, psychological contract breach, organizational citizenship behaviour and work engagement. Journal of Advanced Nursing, 72(11), 2806–2817.
Hair, J. F. J., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate Data Analysis (5th Edition). Englewood Cliffs, NJ: Prentice Hall.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (Vol. 6): Upper Saddle River, NJ: Pearson Prentice Hall.
Halbesleben, J. R. B. (2010). A meta-analysis of work engagement: Relationships with burnout, demands, resources and consequences. In A. B. Bakker & M. P. Leiter (Eds.), Work engagement: A handbook of essential theory and research (pp. 102–117). New York: Psychology Press.
Halpern DF. (2005). How time-flexible work policies can reduce stress, improve health, and save money. Stress and Health, 21, 157–168.
Hanisch, K. A., & Hulin, C. L. (1990). Job attitudes and organizational withdrawal: An examination of retirement and other voluntary withdrawal behaviors. Journal of Vocational Behavior, 37: 60-78.
Hanisch, K. A., & Hulin, C. L. (1991). General attitudes and organizational withdrawal: An evaluation of a causal model. Journal of Vocational Behavior, 39: 110-128.
He, W., Fehr, R., Yam, K. C., Long, L.-R., & Hao, P. (2016). Interactional justice, leader-member exchange, and employee performance: Examining the moderating role of justice differentiation. Journal of Organizational Behavior, 38(4), 537–557.
Hershcovis, M. S., & Barling, J. (2010). Towards a multi-foci approach to workplace aggression: A meta-analytic review of outcomes from different perpetrators. Journal of Organizational Behavior, 31(1), 24–44.
Hershcovis, M. S., Cameron, A. F., Gervais, L., & Bozeman, J. (2018). The effects of confrontation and avoidance coping in response to workplace incivility. Journal of occupational health psychology, 23(2), 163.
Hershcovis, M. S., Cameron, A. F., Gervais, L., & Bozeman, J. (2018). The effects of confrontation and avoidance coping in response to workplace incivility. Journal of occupational health psychology, 23(2), 163.
Hewlin, P. F. (2003). And the award for best actor goes to…: Facades of conformity in organizational settings. Academy of Management Review, 28: 633-642.
Hewlin, P. F. (2009). Wearing the cloak: Antecedents and consequences of creating facades of conformity. Journal of Applied Psychology, 94: 727-741.
Hewlin, P. F., Dumas, T. L., & Burnett, M. F. (2017). To Thine Own Self Be True? Facades of Conformity, Values Incongruence, and the Moderating Impact of Leader Integrity. Academy of Management Journal, 60(1), 178–199.
Hewlin, P. F., Kim, S. S., & Song, Y. H. (2016). Creating facades of conformity in the face of job insecurity: A study of consequences and conditions. Journal of Occupational and Organizational Psychology, 89(3), 539–567.
Higgins, E. T. (1989). Self-discrepancy theory: What patterns of self-beliefs cause people to suffer? Advances in Experimental Social Psychology, 22: 93-136.
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American psychologist, 44(3), 513.
Hobfoll, S.E. (2001). “The influence of culture, community, and the nested‐self in the stress process: advancing conservation of resources theory”, Applied Psychology, Vol. 50 No. 3, pp. 337-421.
Hogan, R., & Kaiser, R. B. (2005). What we know about leadership. Review of General Psychology, 9(2), 169–180.
Hogg, M. A., & Mullin, B.-A. (1999). Joining groups to reduce uncertainty: Subjective uncertainty reduction and group identification. In D. Abrams & M. A. Hogg (Eds.), Social identity and social cognition. 249–279. Malden: Blackwell Publishing.
Hogg, M. A., & Terry, D. J. (2000). Social Identity and Self-Categorization Processes in Organizational Contexts. The Academy of Management Review, 25: 121–140.
Høgh, A., Mikkelsen, E. G., & Hansen, A˚. M. (2011). Individual consequences of workplace bullying/mobbing. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper (Eds.), Bullying and harassment in the workplace. Developments in theory, research, and practice (2nd ed., pp. 107128). Boca Raton, FL: CRC Press.
Holm, K., Torkelson, E., & Bäckström, M. (2015). Models of workplace incivility: The relationships to instigated incivility and negative outcomes. BioMed Research International, 2015, 1–10.
Hornsey, M. J., Majkut, L., Terry, D. J., & McKimmie, B. M. (2003). On being loud and proud: Non-conformity and counter-conformity to group norms. British Journal of Social Psychology, 42(3), 319–335.
Hsin-Hui Chou, Shih-Chieh Fang and Tsung-Kai Yeh (2019). The effects of facades of conformity on employee voice and job satisfaction. The mediating role of emotional exhaustion.
Hu, L. t., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural equation modeling: a multidisciplinary journal, 6(1), 1-55.
Hulin, C. L. (1991). Adaptation, persistence, and commitment in organizations. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (2nd ed.), vol. 2: 445-505. Palo Alto, CA: Consulting Psychologists Press.
Izuma, K. (2017). The Neural Bases of Social Influence on Valuation and Behavior. Decision Neuroscience, 199–209.
Jawahar, I. M., & Schreurs, B. (2018). Supervisor incivility and how it affects subordinates’ performance: a matter of trust. Personnel Review, 47(3), 709–726.
Johnson, P. R., & Indvik, J. (2001). Slings and arrows of rudeness: Incivility in the workplace. Journal of Management Development, 20, 705–714.
Jones, J. R., & Harter, J. K. (2005). Race effects on the employee engagement-turnover intention relationship. Journal of Leadership & Organizational Studies, 11: 78-88.
Jung, J., & Kim, Y. (2012). Causes of newspaper firm employee burnout in Korea and its impact on organizational commitment and turnover intention. The International Journal of Human Resource Management, 23(17), 3636–3651.
Kabat-Farr, D., Cortina, L. M., & Marchiondo, L. A. (2018). The emotional aftermath of incivility: Anger, guilt, and the role of organizational commitment. International Journal of Stress Management, 25(2), 109–128.
Kabat-Farr, D., Walsh, B. M., & McGonagle, A. K. (2017). Uncivil supervisors and perceived work ability: The joint moderating roles of job involvement and grit. Journal of Business Ethics, 36,1 –15.
Kacmar, K. M., Bachrach, D. G., Harris, K. J., & Zivnuska, S. (2011). Fostering good citizenship through ethical leadership: exploring the moderating role of gender and organizational politics. Journal of Applied Psychology, 96: 633–642.
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33: 692-724.
Karimi, L. (2008). A study of a multidimensional model of work-family conflict among Iranian employees. Community, Work and Family, 11, 283–296.
Kelman, H. C. (1958). Compliance, identification, and internalization three processes of attitude change. Journal of Conflict Resolution, 2(1), 51–60.
Kickul, J. (2001). ‘Promises Made, Promises Broken: An Exploration of Small Business Attraction and Retention Practices’, Journal of Small Business Management 39, 320–335.
Kickul, J. (2001). When organizations break their promises: Employee reactions to unfair processes and treatment. Journal of Business Ethics, 2994, 289–307.
Kickul, J. R., Neuman, G., Parker, C., & Finkl, J. (2001). Settling the score: the role of organizational justice in the relationship between psychological contract breach and anticitizenship behavior. Employee Responsibilities and Rights Journal, 13, 77–93.
Kiffin-Petersen, S. A., Jordan, C. L., & Soutar, G. N. (2010). The big five, emotional exhaustion and citizenship behaviors in service settings: The mediating role of emotional labor. Personality and Individual Differences, 50, 43–48.
Koçoğlu, M. (2014). Cynicism as a mediator of relations between job stress and work alienation: A study from a Developing country – Turkey. Global Business and Management Research: An International Journal, 6(1), 24–36.
Kristensen TS. (1991). Sickness absence and work strain among Danish slaughterhouse workers: An analysis of absence from work regarded as coping behavior. Social Science & Medicine, 32, 15–27.
Larwood, L. (1991). Start with a rational group of people: Gender effects of impression management in organizations’ in Applied impression management: How image-making affects managerial decisions. R. A. Giacalone & P. Rosenfeld (Eds.), 177-194. NewburyPark, CA: Sage.
Leary, M. R. & Baumeister, R. F. (2000). The nature and function of self-esteem: Sociometer theory. In M. P. Zanna (Ed.), Advances in experimental social psychology, Vol 32, 1-62. San Diego: Academic Press.
Leary, M. R. & Downs, D. L. (1995). Interpersonal functions of the self-esteem motive: The self-esteem system as a sociometer. In M. Kermis (Ed.), Efficacy, agency, and selfesteem. (pp. 123-144). New York: Plenum.
Leary, M. R. (2010). Affiliation, acceptance, and belonging. In S. T. Fiske, D. T. Gilbert, & G. Lindzey (Eds.) Handbook of social psychology, Vol. 2, Fifth Edition, 864-897. Hoboken, NJ: John Wiley & Sons.
Lee, R. T., & Ashforth, B. E. (1996). A further examination of managerial burnout: Toward an integrated model. Journal of Applied Psychology, 81, 123–133.
Lim, S., Cortina, L. M., & Magley, V. J. (2008). Personal and workgroup incivility: Impact on work and health outcomes. Journal of Applied Psychology, 93, 95–107.
Lim, V. K. G., & Teo, T. S. H. (2009). Mind your e-manners: Impact of incivility on employee′s work attitude and behavior. Information Management, 46, 419–425.
Lin, S.-H. and Johnson, R.E. (2015), “A suggestion to improve a day keeps your depletion a way: examining promotive and prohibitive voice behaviors within a regulatory focus and ego depletion framework”, Journal of Applied Psychology, Vol. 100 No. 5, pp. 1381-1397.
Liu, W., Zhou, Z. E., & Che, X. X. (2019). Effect of workplace incivility on OCB through burnout: the moderating role of affective commitment. Journal of Business and Psychology, 34(5), 657-669.
Liu, W., Zhou, Z. E., & Che, X. X. (2019). Effect of workplace incivility on OCB through burnout: the moderating role of affective commitment. Journal of Business and Psychology, 34(5), 657-669.
Locke, E.A. (1976). “The nature and causes of job satisfaction”, in Dunnette, M.D. (Ed.), Handbook of Industrial and Organizational Psychology, Rand McNally, Chicago, IL, pp. 1297‐349.
Loh, J., Restubog, S. L. D., & Zagenczyk, T. J. (2010). Consequences of workplace bullying on employee identification and satisfaction among Australians and Singaporeans. Journal of CrossCultural Psychology, 41(2), 236–252.
Lopez, F., & Rice, K. (2006). Preliminary development and validation of a measure of relationship authenticity. Journal of Counseling Psychology, 53: 362-371.
Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological capital: Developing the human competitive edge. Oxford, UK: Oxford University Press.
Macey WH, Schneider B. (2008). The meaning of employee engagement. Ind. Organ. Psychol. 1:3–30
Mäkikangas A, Feldt T, Kinnunen U, Mauno S. (2013). Does personality matter? Research on individual differences in occupational well-being. In Advances in Positive Organizational Psychology, Vol. 1, ed. AB Bakker, pp. 107–43. Bingley, UK: Emerald
Marinova, S. V., Moon, H., & Van Dyne, L. (2010). Are all good soldier behaviors the same? Supporting multidimensionality of organizational citizenship behaviors based on rewards and roles. Human Relations, 63: 1463–1485.
Martin, R., Guillaume, Y., Thomas, G., Lee, A., & Epitropaki, O. (2016). Leader–member exchange (LMX) and performance: A meta-analytic review. Personnel Psychology, 69, 67–121.
Maslach C. (1993). Burnout: A multidimensional perspective. In Professional burnout: Recent developments in theory and research (pp. 19–32). Philadelphia, PA: Taylor & Francis.
Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). Maslach Burnout Inventory manual (3rd ed.). Palo Alto, CA: Consulting Psychologists Press.
Maslach, C., Shaufeli, W.B., & Leiter, M.P (2001). Job burnout. Annual Review of Psychology, 52, 397-422.
Maslow, A. (1968). Some Educational Implications of the Humanistic Psychologies. Harvard Educational Review, 38(4), 685–696.
May, D. R., Gilson, R. L., & Harter, L. M. (2004). The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77: 11-37.
Mayer, D. M., Kuenzi, M., Greenbaum, R., Bardes, M., & Salvador, R. (Bombie). (2009). How low does ethical leadership flow? Test of a trickle-down model. Organizational Behavior & Human Decision Processes, 108: 1–13.
Meier, L., Semmer, N. K., & Gross, S. (2014). The effect of conflict at work on well-being: Depressive symptoms as a vulnerability factor. Work & Stress, 28, 31 –48.
Mharapara, T. L., Cooper-Thomas, H. D., Hutchison, A., & Callahan, J. L. (2019). Assessing constructive supervisor behavior: Development and evaluation of a brief follower-rated scale. Human Resource Development Quarterly. 30(2):197-218.
Miner-Rubino, K., & Reed, W. D. (2010). Testing a moderated mediational model of workgroup incivility: The roles of organizational trust and group regard. Journal of Applied Social Psychology, 40, 3148–3168.
Morrison, E. W., & Robinson, S. L. (1997). When Employees Feel Betrayed: A Model of How Psychological Contract Violation Develops. The Academy of Management Review, 22(1), 226.
Moscovici, S. (1985). Social influence and conformity. In G. Lindzey & E. Aronson (Eds.), The handbook of social psychology 3rd ed., 347–412. New York: Random House.
Mullin, B.-A., & Hogg, M. A. (1999). Motivations for group membership: The role of subjective importance and uncertainty reduction. Basic and Applied Social Psychology, 21: 91–102.
Namazie, P., & Frame, P. (2007). Developments in human resource management in Iran. The International Journal of Human Resource Management, 18(1), 159–171.
Neubert, M. J., Wu, C., & Roberts, J. A. (2013). The influence of ethical leadership and regulatory focus on employee outcomes. Business Ethics Quarterly, 23: 269–296.
Nicholson, N. and G. Johns. (1985). ‘The Absence Culture and the Psychological Contract: Who’s in Control of Absence?’, Academy of Management Review 10(3), 397– 407.
Nicholson, T., & Griffin, B. (2015). Here today but not gone tomorrow: Incivility affects afterwork and next-day recovery. Journal of Occupational Health Psychology, 20(2), 218.
Organ, D. W., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel psychology, 48(4), 775–802.
Orly Shapira-Lishchinsky and Shmuel Even-Zohar. (2011). ‘Withdrawal Behaviors Syndrome: An Ethical Perspective’, Journal of Business Ethics, Vol. 103, No. 3 (October 2011), pp. 429-451.
Park, C. W., & Lessig, V. P. (1977). Students and housewives: Differences in susceptibility to reference group influence. Journal of Consumer Research, 4(2), 102–110.
Park, J., & Ono, M. (2017). Effects of workplace bullying on work engagement and health: The mediating role of job insecurity. The International Journal of Human Resource Management, 28(22), 3202–3225.
Pearson, C. M., Andersson, L. M., & Porath, C. L. (2000). Assessing and attacking workplace incivility. Organizational Dynamics, 29, 123–137.
Piccolo, R. F., Bardes, M., Mayer, D. M., & Judge, T. A. (2008). Does high quality leader-member exchange accentuate the effects of organizational justice? European Journal of Work and Organizational Psychology, 17, 273–298.
Pickett, C. L., & Brewer, M. B. (2001). Assimilation and differentiation needs as motivational determinants of perceived in-group and out-group homogeneity. Journal of Experimental Social Psychology, 37: 341-348.
Pinder, C. C. (2008). Work motivation in organizational behavior. New York: Psychology Press.
Podsakoff, P. M., & Mackenzie, S. B. (1993). Citizenship behavior and fairness in organizations: Issues and directions for future research. Employee Responsibilities and Rights Journal, 6, 257–269
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26: 513–563.
Porath, C. L., & Pearson, C. M. (2010). The cost of bad behavior. Organizational Dynamics, 39, 64–71.
Porath, C., & Pearson, C. (2013). The price of incivility. Harvard Business Review, 91(1), 114–121.
Purvis, L. J. and M. Cropley. (2003). ‘The Psychological Contracts of National Health Service Nurses’, Journal of Nursing Management 11(2), 107–120.
Rayton, B. A., & Yalabik, Z. Y. (2014). Work engagement, psychological contract breach and job satisfaction. The International Journal of Human Resource Management, 25(17), 2382–2400.
Reio, T. G., Jr. (2011). Supervisor and coworker incivility: Testing the work frustration-aggression model. Advances in Developing Human Resources, 13(1), 54–68.
Reio, T. G., Jr., & Ghosh, R. (2009). Antecedents and outcomes of workplace incivility: Implications for human resource development and practice. Human Resource Development Quarterly, 20, 237–264.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698.
Rich, B. L., LePine, J. A., & Crawford, E. R., (2010). Job engagement: antecedents and effects on job performance. Academy of Management Journal, 53: 617-635.
Roberts, L. M. (2005). Changing faces: Professional image construction in diverse organizational settings. Academy of Management Review, 30: 685-711.
Roberts, L. M., Cha, S. E., Hewlin, P. F., & Settles, I. H. (2009). Bringing the inside out: Enhancing authenticity and positive identity in organizations. In L. M. Roberts and J. E. Dutton (Eds.), Exploring positive identities and organizations: Building a theoretical and research foundation, 149-169. New York: Routledge.
Robinson, S. L., & Brown, G. (2004). Psychological contract breach and violation in organizations. In R. W. Griffin & A. M. O’Leary-Kelly (Eds.), The dark side of organizational behavior (pp. 309–337). San Francisco: Jossey-Bass.
Robinson, S. L., & Morrison, E. W. (1995). Psychological contracts and organizational citizenship behavior: the effect of unfulfilled obligations on civic virtue behavior. Journal of Organizational Behavior, 16, 289–298.
Robinson, S. L., & Rousseau, D. M. (1994). Violating the psychological contract: not the exception but the norm. Journal of Organizational Behavior, 15, 245–259.
Robinson, S. L., & Wolfe Morrison, E. (2000). The development of psychological contract breach and violation: a longitudinal study. Journal of Organizational Behavior, 21(5), 525–546.
Rosenfeld, P., Giacalone, R. A., & Riordan, C. A. (1995). Impression management in organizations: Theory, measurement, practice. New York: Routledge.
Rosse, J. G. (1988). Relations among lateness, absence, and turnover: Is there a progression of withdrawal? Human Relations, 41, 517-531.
Rousseau, D. M. (1989). Psychological and implied contracts in organizations. Employee Responsibilities and Rights Journal, 2(2), 121–139.
Rousseau, D. M. (1995). Psychological contracts in organizations: Understanding written and unwritten agreements. Thousand Oaks, CA: Sage.
Ryan, R. M., LaGuardia, J. G., & Rawsthorne, L. J. (2005). Self-complexity and the authenticity of self-aspects: Effects on well-being and resilience to stressful events. North American Journal of Psychology, 7: 431-448.
Sayers, J. K., Sears, K. L., Kelly, K. M., & Harbke, C. R. (2011). When Employees Engage in Workplace Incivility: The Interactive Effect of Psychological Contract Violation and Organizational Justice. Employee Responsibilities and Rights Journal, 23(4), 269–283.
Scandura, T. A. (1999). Rethinking leader-member exchange: An organizational justice perspective. Leadership Quarterly, 10, 25–40.
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study. Journal of Organizational Behavior, 25(3), 293–315.
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The Measurement of Work Engagement With a Short Questionnaire. Educational and Psychological Measurement, 66(4), 701–716.
Schaufeli, W. B., Salanova, M., Gonza´ lez-Roma´, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3, 71–92.
Schaufeli, W. B., Taris, T. W., Le Blanc, P., Peeters, M., Bakker, A. B., & de Jonge, J. (2001). Maakt arbeid gezond? Op zoek naar de bevlogen werknemer [Does work make happy? In search of the engaged worker]. De Psycholoog, 36, 422–428.
Schein EH. (1965). Organizational Psychology. Prentice Hall: Englewood Cliffs, NJ.
Schilpzand, P., De Pater, I. E., & Erez, A. (2016). Workplace incivility: A review of the literature and agenda for future research. Journal of Organizational Behavior, 37, S57–S88.
Scott, B. A., & Barnes, C. M. (2011). A Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Gender. Academy of Management Journal, 54(1), 116–136.
Scott,B. A.,Colquitt, J.A.,& Paddock,E. L.(2009). Anfactor-focused modelof justiceruleadherence andviolation:The roleof managerial motives and discretion. Journal of Applied Psychology, 94, 756–769.
Settles, I. H. (2004). When multiple identities interfere: The role of identity centrality. Personality and Social Psychology Bulletin, 30, 487–500.
Settles, I. H. (2006). Use of an intersectional framework to understand Black women’s racial and gender identities. Sex Roles, 54: 589-601.
Sheldon, K. M., Ryan, R. M., Rawsthorne, L. J., & Ilardi, B. (1997). Trait self and true self: Cross-role variation in the big-five personality traits and its relations with psychological authenticity and subjective well-being. Journal of Personality and Social Psychology, 73, 1380–1393.
Sheridan, J. E., & Vredenburgh, D. J. (1978). Usefulness of leadership behavior and social power variables in predicting job tension, performance, and turnover of nursing employees. Journal of Applied Psychology, 63, 89–95.
Shin, Y., & Hur, W.-M. (2019). Supervisor Incivility and Employee Job Performance: The Mediating Roles of Job Insecurity and Amotivation. The Journal of Psychology, 1–22.
Shore, L. M., & Tetrick, L. E. (1994). The psychological contract as an explanatory framework in the employment relationship. In C. L. Cooper & D. M. Rousseau (Eds.), Trends in organizational behavior (pp. 91–109). New York: John Wiley.
Shore, L. M., Tetrick, L. E., Taylor, M. S., Coyle Shapiro, J. A.-M., Liden, R. C., McLean Parks, J., et al. (2004). The employee-organization relationship: A timely concept in a period of transition. In J. Martocchio, & G. Ferris (Eds.), Research in personnel and human resources management. Oxford: Elsevier Ltd.
Skakon, J., Nielsen, K., Borg, V., & Guzman, J. (2010). Are leaders′ well-being, behaviours and style associated with the affective well-being of their employees? A systematic review of three decades of research. Work and Stress, 24, 107–139.
Sparrowe, R. T., & Liden, R. C. (1997). Process and structure in leader-member exchange. Academy of Management Review, 22: 522–552.
Spector, P. E., & Jex, M. (1998). Development of four self-report measures of job stressors and strain. Journal of Occupational Health Psychology, 3(4), 356–367.
Stormer, F., & Devine, K. (2008). Acting at work: Facades of conformity in academia. Journal of Management Inquiry, 17, 112–134.
Stormer, F., & Devine, K., (2008). Acting at work: Facades of conformity in academia. Journal of Management Inquiry, 17: 1056-1096.
Stout, J. K. (1984). Supervisors′ structuring and consideration behaviors and workers′ job satisfaction, stress, and health problems. Rehabilitation Bulletin, 28, 133–138.
Suazo, M. M. (2009). The mediating role of psychological contract violation on the relations between psychological contract breach and work‐related attitudes and behaviors. Journal of Managerial Psychology, 24(2), 136–160.
Suazo, M.M. and Stone-Romero, E.F. (2011), “Implications of psychological contract breach: a perceived organizational support perspective”, Journal of Managerial Psychology, Vol. 26 No. 5, pp. 366-382.
Suazo, M.M., Turnley, W.H. and Mai-Dalton, R.R. (2005), “The role of perceived violation in determining employees’ reactions to psychological contract breach”, Journal of Leadership and Organizational Studies, Vol. 12 No. 1, pp. 24-36.
Tajfel, H., & Turner, J. C. (1986). The social identity theory of intergroup behavior. In S. Worchel & W. G. Austin (Eds.), Psychology and Intergroup Relations: 7–24. Chicago: NelsonHall.
Taylor, S.M., and Tekleab, A.G. (2004), ‘Taking Stock of Psychological Contract Research: Assessing Progress, Addressing Troublesome Issues, and Setting Research Priorities,’ in The Employment Relationship: Examining Psychological and Contextual Perspectives, eds. J.A. Coyle-Shapiro, L.M. Shore, S.M. Taylor and L.E. Tetrick, New York: Oxford University Press, pp. 253– 283.
Tetlock, P. E., & Manstead, A. S. R. (1985). Impression manage- ment versus intrapsychic explanations in social psy- chology: A useful dichotomy? Psychological Review, 92: 59-77.
Thoits, P. A. (1982). Conceptual, Methodological, and Theoretical Problems in Studying Social Support as a Buffer Against Life Stress. Journal of Health and Social Behavior, 23(2), 145.
Trotter, V. K., Lambert, M. J., Burlingame, G. M., Rees, F., Carpenter, B. N., Steffen, P. R., Jackson, A., & Eggett, D. (2009). Measuring work productivity with a mental health self-report measure. Journal of Occupational and Environmental Medicine, 51(6), 739-746.
Tunnel, G. (1984). The discrepancy between private and public selves: Public self-consciousness and its correlates. Journal of Personality Assessment, 48, 549–555.
Turnley, W. H., & Feldman, D. C. (1999). The impact of psychological contract violations on exit, voice, loyalty, and neglect. Human Relations, 52, 895–922.
Turnley, W. H., M. C. Bolino, S. W. Lesterand and J. M. Bloodgood. (2004). ‘The Effects of Psychological Contract Breach on Union Commitment’, Journal of Occupational Psychology 77, 421–428.
Tyler, T.R. and Bies, R. (1990), “Beyond normal procedures: the interpersonal context of procedural justice”, in Carroll, J.S. (Ed.), Applied Social Psychology and Organizational Settings, Lawrence Erlbaum, London, pp. 77-98.
van den Heuvel, Sjoerd, and Rene Schalk. "The Relationship Between Fulfillment Of The Psychological Contract And Resistance To Change During Organizational Transformations." Journal of Experimental Botany 66.6 (2015): 283-313. Academic Search Ultimate. Web. 21 October 2016.
Walker, C. R., Guest, R. H., & Turner, A. N. (1956). The foreman on the assembly line. Cambridge, MA: Harvard University Press.
Walumbwa, F. O., & Lawler, J. (2003). Building effective organizations: Transformational leadership, collectivist orientation, work-related attitudes, and withdrawal behaviors in three emerging economies. International Journal of Human Resource Management, 14, 1083–1101.
Wan, Y. K. P. (2010). Exploratory assessment of the Macao casino dealers′ job perceptions. International Journal of Hospitality Management, 29(1), 62–71.
Wang, D., Li, X., Zhou, M., Maguire, P., Zong, Z., & Hu, Y. (2019). Effects of abusive supervision on employees’ innovative behavior: The role of job insecurity and locus of control. Scandinavian Journal of Psychology, 60(2), 152–159.
Wang, P., & Walumbwa, F. O. (2007). Family-friendly programs, organizational commitment, and work withdrawal: The role of transformational leadership. Personnel Psychology, 60, 397–427.
Wayne, S. J., Shore, L. M., Bommer, W. H., & Tetrick, L. E. (2002). The role of fair treatment and rewards in per ceptions of organizational support and leader-mem ber exchange. Journal of Applied Psychology, 87: 590-598.
Weeks, K. P., Weeks, M., & Long, N. (2017). Generational perceptions at work: in-group favoritism and out-group stereotypes. Equality, Diversity and Inclusion: An International Journal, 36(1) :33-53.
Wegner, D. M. (1994). Ironic processes of mental control. Psychological Review, 101: 34–52.
Wright, T. A., & Cropanzano, R. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of Applied Psychology, 83, 486–493.
Yagil, D., & Medler-Liraz, H. (2013). Feel Free, Be Yourself. Journal of Leadership & Organizational Studies, 21(1), 59–70.
Yammarino, F.J., Dionne, S.D., Chun, J.U., &Dansereau, F. (2005). Leadership and levels of analysis: A state-ofthe-science review. Leadership Quarterly, 16: 879-919.
Yukl, G. A. (2012). Effective leadership behaviors: What we know and what questions need more attention? Academy of Management Perspectives, 26(4), 66–85.
Zagenczyk, T. J., Gibney, R., Kiewitz, C., & Restubog, S. L. D. (2009). Mentors, supervisors and role models: do they reduce the effects of psychological contract breach? Human Resource Management Journal, 19(3), 237–259.
Zhang, X., Walumbwa, F. O., Aryee, S., & Chen, Z. X. (George). (2013). RETRACTED: Ethical leadership, employee citizenship and work withdrawal behaviors: Examining mediating and moderating processes. The Leadership Quarterly, 24(1), 284–297.
Zhao, H. A. O., Wayne, S. J., Glibkowski, B. C., & Bravo, J. (2007). The impact of psychological contract breach on work-related outcomes: a meta-analysis. Personnel Psychology, 60(3), 647–680.
二、中文部分
顏志龍&鄭中平. (2019). 給倫文寫作者的統計指南：傻瓜也會跑統計. 台北：五南圖書出版股份有限公司
陳順宇. (2005). 多變量分析. 台北: 華泰.
陳寬裕&王正華. (2013). 結構方程模型分析實務：AMOS的運用. 台北：五南圖書出版股份有限公司 |
[Endnote RIS 格式]
[相關文章]
[文章引用]
[完整記錄]
[館藏目錄]
至系統瀏覽論文 ( 永不開放)
plurk
funp
live
udn
HD
myshare
netvibes
friend
youpush
delicious
baidu
Google bookmarks
del.icio.us
hemidemi
facebook
twitter
google
reddit