人格特質、工作特性與工作滿意度之關聯性探討-以工程技術顧問業為例

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楊承翰(Cheng-Han Yang) 查詢紙本館藏

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人力資源管理研究所

論文名稱

人格特質、工作特性與工作滿意度之關聯性探討-以工程技術顧問業為例

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摘要(中)

本研究以人格特質為自變項，工作特性為干擾變項，工作滿意度為依變項，探討工程技術顧問業從業人員的人格特質、工作特性、工作滿意度之間的關聯性，並依照研究結果提供相關資訊供企業作為改善工作者工作滿意度的參考。

本研究採用發放問卷的方式蒐集資料，得出結果為: 勤勉審慎性、親和性與工作滿意度呈現顯著正相關，神經質性與工作滿意度呈現顯著負相關，經驗開放性則與工作滿意度沒有顯著的關聯性。工作重要性、自主性、回饋性與工作滿意度呈現顯著正相關，技能多樣性則與工作滿意度呈現顯著負相關。人格特質與工作特性之交互作用是否對工作滿意度有影響部分，研究結果顯示經驗開放性人格特質和回饋性的交互作用變項與工作滿意度呈現顯著正相關，意即當高經驗開放性的工程技術顧問業從業人員從事高回饋性的工作時，其工作滿意度就會越高。

摘要(英)

This study aims to investigate the relationship among personality traits, job characteristics and job satisfaction for the employees of the engineering consulting firms, and will provide the conclusion of study for the engineering consulting firms as a reference to improve the employee’s job satisfaction. Personality traits are adopted as independent variables, job characteristics as moderating variables, and job satisfaction as dependent variables in study.

This study come to the conclusions from the replies of questionnaires issued to the employees of engineering consulting firms as follows: Conscientiousness, agreeableness respectively exists the significant positive correlation with job satisfaction；neuroticism appears significant negative correlation with job satisfaction；openness to experience has no significant correlation with job satisfaction.

In addition, task significance, autonomy, feedback respectively shows the significant positive correlation with job satisfaction；skill variety presents significant negative correlation with job satisfaction.

Regarding whether or not the interaction of personality traits and job characteristics will affect job satisfaction, this study finds the interaction term of openness to experience and feedback is to have the positive correlation with job satisfaction, that means the employees who have high openness to experience of personality traits will get higher job satisfaction when they are engaged in highly feedback work.

關鍵字(中)

★ 工程技術顧問業
★ 人格特質
★ 工作特性
★ 工作滿意度

關鍵字(英)

★ engineering consulting firm
★ personality traits
★ job characteristics
★ job satisfaction

論文目次

誌謝 i
摘要 ii
Abstract iii
目次 iv
表目錄 vii
圖目錄 vii
附表目錄 vii
第一章緒論 1
1-1 研究背景與動機 1
1-2 研究目的 3
1-3 研究流程 4
第二章文獻探討 5
2-1 人格特質 5
2-1-1 人格特質的特性 5
2-1-2 大五人格理論 6
2-2 工作特性 8
2-2-1 工作特性的概念 8
2-2-2 工作特性理論 8
2-3 工作滿意度 10
2-3-1 工作滿意度的定義 10
2-3-2 工作滿意度的相關理論及其意義 11
2-3-3 影響工作滿意度之因素. 12
2-4 研究變項之關係及研究假說建立 14
2-4-1 人格特質與工作滿意度之關係 14
2-4-1-1經驗開放性與工作滿意度之間的關聯性 15
2-4-1-2勤勉審慎性與工作滿意度的關聯性 15
2-4-1-3親和性與工作滿意度的關聯性 16
2-4-1-4神經質性與工作滿意度的關聯性 17
2-4-2 工作特性與工作滿意度之關係 18
2-4-2-1技能多樣性與工作滿意度之間的關聯性 19
2-4-2-2工作重要性與工作滿意度之間的關聯性 19
2-4-2-3自主性與工作滿意度之間的關聯性 20
2-4-2-4回饋性與工作滿意度之間的關聯性 21
2-4-3 人格特質、工作特性與工作滿意度之間的關係 21
2-4-3-1經驗開放性與自主性的交互作用對工作滿意度的影響 22
2-4-3-2經驗開放性與回饋性的交互作用對工作滿意度的影響 22
2-4-3-3親和性與回饋性的交互作用對工作滿意度的影響 23
2-4-3-4神經質性與自主性的交互作用對工作滿意度的影響 24
第三章研究方法 24
3-1 研究架構 24
3-2 研究對象 25
3-3 研究工具 26
3-3-1 人格特質的衡量方式 26
3-3-2 工作特性的衡量方式 28
3-3-3 工作滿意度的衡量方式 28
3-3-4 人口統計變項 29
3-3-5 問卷設計 29
3-4 資料分析方法 30
第四章研究結果 30
4-1 樣本描述 30
4-2 問卷信度分析 32
4-3 問卷敘述統計分析 33
4-4 研究變項相關分析 34
4-5 影響工作滿意度因素之迴歸分析 37
第五章結論與建議 41
5-1 假說驗證結果 41
5-2 結果討論 42
5-3 管理實務參考 44
5-4 研究限制與對後續研究之建議 46
參考文獻 48
附錄 56
附表 56

表目錄
表 1 工作滿意度的影響因素彙整表 13
表 2 NEO-PI量表相關內容 26
表 3 個人屬性分類表 29
表 4 問卷設計內容表 29
表 5 人口統計變項表 31
表 6 各量表變項構面之信度 32
表 7 各變項之相關分析表 36
表 8 迴歸分析表 37
表 9 假說驗證結果表 42

圖目錄
圖 1 研究流程圖 4
圖 2 工作特性理論架構圖 9
圖 3工作滿意的前因、後果變項關係圖 14
圖 4 研究架構圖 25
圖 5 回饋性與經驗開放性人格特質對工作滿意度的交互作用圖 41

附表目錄
附表 1 人格特質量表題項描述 56
附表 2 工作特性量表題項描述 58
附表 3 工作滿意度題項描述 59

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指導教授

房美玉

審核日期

2022-9-30

推文