博碩士論文 107450005 詳細資訊




以作者查詢圖書館館藏 以作者查詢臺灣博碩士 以作者查詢全國書目 勘誤回報 、線上人數:8 、訪客IP:35.172.136.29
姓名 屈志強(Chih-Chiang CHu)  查詢紙本館藏   畢業系所 高階主管企管碩士班
論文名稱 零售業物流自動化技術導入與服務創新
相關論文
★ 聯合國海洋法公約生效後,我國海洋管理策略及其因應作為之研究★ 大陸供應鏈金融平台策略探討─以F公司昆山廠為例
★ 台資企業績效獎勵制度改善方案探討─以L 公司吳江廠為例★ 自動光學檢測導入方案及其效益探討─以A電池公司為例
★ 以精實物流結合自動化進行倉儲系統再造之個案研究★ 電腦產業出貨排程系統之發展:系統分析方法的應用
★ 筆記型電腦代工製造業供應鏈遷徙之個案研究:製造佈局的觀點★ 由精實生產助力轉型工業4.0-以C公司為例
★ 大型自動化專案工程估價方法之研究★ ODM廠商工業4.0實踐模式之探討:工業模式轉型的觀點
★ 國際企業研發管理模式之探討─以M公司為例★ 全球化企業研發管理模式之探討─以RobertBOSCH為研究個案
★ 企業併購案例分析:以L公司併購N公司為例★ 筆記型電腦產業的工業4.0:一個以流程為導向的實踐案例
★ 台灣中小企業暨傳統產業的轉型探討─以L公司轉型研究探討★ QCC活動之應用與探討─以某大陸台資企業為例
檔案 [Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   至系統瀏覽論文 ( 永不開放)
摘要(中) 隨著國家經濟的發展以及科技的進步,物流技術的發展也從傳統的人力作業逐步進入到自動化資訊化階段;這時候物流服務的品質也從「準時交貨」進階到「正確交貨」,甚至開始自我要求必須做到如何提升「客戶滿意度」?客戶與服務商的關係一開始是以服務商為中心逐步轉變成以客戶為中心,這是服務品質的一大突破,甚至「客戶至上」已經成為服務的最高宗旨。

但「客戶至上」真的是服務的終極目標?當客戶的消費習慣因為外在環境的衝擊以及科技的進步而快速改變時,服務已經不再是單方向的要求,「共創價值」將是現階段發展的準則,客戶與服務商從買賣關係演進成夥伴關係,雙方在服務過程中共同創造價值;特別是"早一步符合客戶需求的創新服務",將是企業成功的關鍵(註)。

供應鏈包含製造/服務、市場、及後勤(註),與本論文在第三節中敘述的物流特性相似,可以說明彼此的關係;在國外許多電商失敗的原因是忽略物流後勤的重要性,以及要應對市場環境變化(註);而物流後勤的成功必須同時增加效率(efficiency)、產效(effectiveness)、及差異(differentiation),這三者缺一不可(註);個別客戶關係及服務創新是訊息通訊技術(ICT, Information Communication Technologies)在傳統物流後勤產業的最大變革(註);而因應外在環境劇烈變動的衝擊,物流中心的訂單需求預測已經變得更困難,可以依據PPM(Product、Process、Market)特性,決定其管理機制及資訊流程(註)。

電子商務(EC,Electronic Commerce)的興起,因為其具有速度(speed)及連結(connectivity)的特質,所以必須重新建立它與供應商及客戶的關係(註);EC的網路行銷已改變了傳統行銷組合4P的關係,4P的彼此關係已不再界定清楚,資訊將是重要的產品(註);早期推動EC的雙重力量是技術與經濟,但在21世紀的最大影響力則是消費者行為(註),這與現階段的發展結果來看,確實是如此;IT的演進將物流重組成兩個不同但相連的領域:實體物流及資訊流,EC的快速發展,也帶動專門處理實體的第三方物流公司興起甚至與其建立戰略聯盟(註),本論文的問卷調查的廠商亦含第三方物流公司。而決定EC重要的滿意度是:在EC競爭環境中,藉由資訊技術是改善服務品質BSQ(Business Service Quality)的最有效及實質的方法(註)。

本文從第二章節敘述以功能來區分,可分為12個物流產業(註),然後把論述焦點放在零售業物流,再集中至電商務流的物流中心,探討物流中心之物流自動化的層級及加強部分。

本論文之評估方法是採用與呂教授共同設計的問卷調查表,同時建立一個評估模型,即能估算現階段被調查企業的物流級別,接下來作者就可以提出方案建議,讓企業能創造更大的服務創新。本論文的研究從物流4.0的特性及內容著手,接著介紹物流相關技術後,展開評估調查模式,透過國內相關具指標企業的調查整理,尋找物流服務的最適合模式以及未來進階下一層級的努力目標。服務水平是沒有最好的,但我們的目標是找出最適合及滿意的物流服務。
摘要(英) With the development of the national economy and the advancement of technology, the development of logistics technology has gradually entered the stage of automation and information from traditional human operations; at this time, the quality of logistics services has also advanced from "on-time delivery" to "correct delivery" , Or even begin to self-request how to improve "customer satisfaction"? The relationship between the customer and the service provider started with the service provider as the center and gradually changed to the customer as the center. This is a major breakthrough in service quality, and even "customer first" has become the highest purpose of service.
But is "customer first" really the ultimate goal of service? When the customer′s consumption habits change rapidly due to the impact of the external environment and the advancement of technology, service is no longer a unidirectional requirement. "Co-creating value" will be the criterion for development at this stage. Evolving into a partnership, the two parties will create value together in the service process; in particular, "innovative services that meet customer needs early" will be the key to the success of the enterprise (Note).
The supply chain includes manufacturing/services, markets, and logistics (Note), which are similar to the logistics characteristics described in Section 3 of this paper, and can explain the relationship between each other; the reason for the failure of so many companies in e-commerce is to ignore the importance of logistics. And to cope with changes in the market environment (Note); and the success of logistics must increase efficiency, effectiveness, and differentiation, these three are indispensable (Note); individual customers relationship And service innovation is the biggest change of information communication technologies in the traditional logistics industry (Note); and in response to the impact of dramatic changes in the external environment, forecasting the order demand of logistics centers has become more difficult, based on The characteristics of PPM (Product, Process, Market) determine its management mechanism and information flow (Note).
The rise of electronic commerce (EC, Electronic Commerce), because of its characteristics of speed and connectivity, it is necessary to re-establish its relationship with suppliers and customers (Note); EC′s online marketing has changed the relationship between the 4P of traditional marketing mix, the relationship between 4P is no longer clearly defined, and information will be an important product (Note); the dual power of early promotion of EC is technology and economy, but the biggest influence in the 21st century is consumers behavior (Note), this is indeed the case with the current development results; IT′s evolution has reorganized logistics into two different but connected areas: physical logistics and information flow, the rapid development of EC, also promoted the special processing of entities Of third-party logistics companies have risen and even established strategic alliances with them (Note). The questionnaire surveyed in this paper also includes third-party logistics companies. The important satisfaction level that determines EC is: In the EC competitive environment, information technology is the most effective and substantial method to improve service quality BSQ (Business Service Quality) (Note).
This article is divided into functions from the second chapter description, which can be divided into 12 logistics industries (Note), and then focus on the logistics of the retail industry, and then focus on the logistics center of the e-commerce flow, and discuss the logistics automation of the logistics center Levels and enhancements.
The evaluation method of this paper is to use a questionnaire co-designed with Professor Lu, and at the same time to establish an evaluation model, that is, to estimate the logistics level of the company under investigation at this stage, then the author can put forward program suggestions to allow the company to create greater Service innovation. The research of this paper starts with the characteristics and contents of logistics 4.0, and then introduces logistics-related technologies, and then starts an evaluation survey mode. Through the investigation and consolidation of relevant domestic enterprises with indicators, the most suitable model for logistics services and the next level of advanced services are sought. Work hard for goals. The service level is not the best, but our goal is to find the most suitable and satisfactory logistics service.
關鍵字(中) ★ 零售業
★ 電商
★ 第三方物流
★ 物流服務
★ 物流4.0
★ 智能物流
★ 共創價值
關鍵字(英) ★ retail
★ e-commerce
★ third-party logistics
★ logistics services
★ logistics 4.0
★ intelligent logistics
★ co-creating value
論文目次 第一章 研究背景與目的 1
1.1研究背景 1
1.2研究目的 1
第二章 物流與物流產業 3
2.1 物流的定義 3
2.2 物流產業的型態 3
2.2.1製造商型物流 5
2.2.2零售商型物流 5
2.2.3生鮮處理型物流 6
2.2.4進口商型物流 6
2.2.5經銷商型物流 6
2.2.6專業商型物流 7
2.2.7貨運轉運型物流 7
2.2.8快遞物流 8
2.2.9文件保管物流 8
2.2.10國際物流 9
2.2.11港口型物流 10
2.2.12機場型物流 10
2.3物流營運特徵 11
2.4物流與電商 12
第三章 物流作業、物流技術與物流服務 13
3-1物流內容 14
3.2 物流技術 14
3.2.1儲存設備 15
3.2.2運搬設備 21
3.2.3堆疊與揀貨 26
3.2.4分類機(Sorter) 27
3.2.5資訊系統 29
3.3物流營運流程 30
3.4物流特性 35
3.4.1以物流特性說明物流1.0 36
3.4.2以物流特性說明物流2.0 37
3.4.3以物流特性說明物流3.0 38
3.4.4以物流特性說明物流4.0 39
3.4.5以物流特性說明與客戶的關係 41
3-5智慧物流 42
3-5-1智慧物流的組成 42
3-5-2智慧物流服務範圍 44
第四章 物流產業的評估 45
4.1評估內容 45
4.1.1自動化元件 46
4.1.2物流管理軟體/數位化 48
4.1.3商業流程 49
4.1.4管理與組織 50
4.2評估方法 50
第五章 應用實例 52
5.1自動化元件 52
5.1.1儲存 52
5.1.2物料搬運 53
5.1.3堆疊與揀貨 54
5.1.4廠內物流 55
5.1.5廠外物流 56
5.2物流管理軟體/數位化 56
5.2.1量測 56
5.2.2物流管理軟體 57
5.3商業流程 58
5.4管理與組織 59
5.4.1組織 59
5.4.2商業模式 59
第六章 結論與後續研究 60
參考文獻 67
參考文獻 Rosenbloom Bert, " editorial: Behavioral dimensions of e-commerce: Augmenting technology and economics," Psychology & Marketing, Vol.20, Iss.2, Feb.2003.

Fugate Brian S, Mentzer John T, Stank Theodore P, "Logistics performance: efficiency, effectiveness, and differentiation , "Journal of Business Logistics 31(1), pp.43-62, 2001.

Eric Allen, and Fjermestad Terry, "E-commerce marketing strategies: an integrated framework and case analysis," Logistics Information Management, Vol.14,No.1/2,pp.14-23,2001.

Zidek Kamil, Pitel Jan, Adamek Milan, Lazorik Peter, Hosovsky Alexander, "Digital Twin of Experimental Smart Manufacturing Assembly System for Industrial 4.0 Concept," Sustainability 2020,12(9),3658.

Lewis, Ira, "Logistics and electronic commerce: An interorganizational systems perspective," Transportation Journal; Lock Haven Vol.40, Iss.4, Summer 2001.

Mentzer, John T;Stank, Theodore P; Esper, Terry L, "Supply chain management and its relation to logistics, marketing, production, and operations management," Journal of Business Logistics; vol.29, (1), 31-46, 2008.

Qi Qinglin, Tao Fei, "Digital Twin and Big Data Towards Smart Manufacturing and Industrial 4.0: 360 Degree Comparison, "IEEE Access, Vol.6,15 Jan. 2018.

Van Hoek Remko I, "Logistics and virtual integration, " International Journal of Physical Distribution & Logistics Management, 1 October, 1998.

Chapman Ross L. and Soosay Calaudine, "Innovation in logistic services and the new business model, " International Journal of Physical Distribution & Logistics Management, Vol.33 No.7, pp.630-650, 2003.

de Leeuw Sander, van Amstel Ad R., "The Selection of Distribution Control Techniques, "International Journal of Distribution & Logistics Management; Vol.10,No.1,pp.97-112, 1999.


Susan L,Golicic, Donna F. Davis, Teresa M. McCarthy, and John t> Mentzer, "The Impact of e0commerce on supply chain relationships," International Journal of Physical Distribution & Logistics Management, Vol.32 No.10,2002,pp.851-871.

H.-J.Uhlemann Thomas, Lehmann Christian, Steinhilper Rolf, "The Digital Twin: Realizing the Cyber-Physical Production System for Industry 4.0," Procedia CIRP 61 pp.335-340,2017.

Werner Delfmann,Sascha and Martin Gehring, "The Impact of electronic commerce on logistics service provider," International Journal of Distribution & Logistics Management; Vol.32,No.3,pp.203-222, 2002.

Yang Ying, "Business service quality in an e-commerce environment, "International Journal of Supply Chain Management, 11/3,pp.195-201,2006.

經濟部統計處"批發、零售及餐飲業動態調查".

李傑、倪軍、王安正、呂俊德等
從大數據到智慧生產與服務創新,前程文化事業有限公司,2017.

工業技術研究院機械工業研究所『機械產業速報』,1992年1月.

李傑
工業大數據:工業4.0時代的智慧轉型與價值創新,天下雜誌,2016.

廖建榮
物流管理實務,前程文化事業有限公司,2013 .
指導教授 呂俊德 審核日期 2020-7-6
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   
網路書籤 Google bookmarks   del.icio.us   hemidemi   myshare   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡  - 隱私權政策聲明