博碩士論文 107456008 詳細資訊




以作者查詢圖書館館藏 以作者查詢臺灣博碩士 以作者查詢全國書目 勘誤回報 、線上人數:19 、訪客IP:3.237.48.165
姓名 王晨馨(Chen-Sin Wang)  查詢紙本館藏   畢業系所 工業管理研究所
論文名稱 運用SCOR改善客戶需求管理之效率-以半導體封裝為例
(Using SCOR to Improve the efficiency of customer requirements management - A Case Study of Semiconductor Assembly)
相關論文
★ 半導體化學材料銷售策略分析-以跨國B化工公司為例★ TFT-LCD CELL製程P檢點燈不良解析流程改善之關聯法則應用
★ 金融風暴時期因應長鞭效應的策略 –以X公司為例★ 勞動生產力目標訂定之研究-DEA 資料包絡法應用
★ 應用田口方法導入低溫超薄ITO透明導電膜於電容式觸控面板之研究★ 多階不等效平行機台排程與訂單決策
★ 多準則決策之應用-以雷射半導體產業為例★ 專案管理模式進行品管圈活動-以半導體機台保養測機流程改善為例
★ 應用e8D降低不合格品之效益分析-以快速消費品製造為例★ 供應商評選模式之建構-以塑膠射出成型機製造為例
★ 應用協同規劃預測補貨於伺服器備品存貨改善之研究-以Q代工公司為例★ 船用五金拋光作業之生產規劃
★ 以SCOR模型探討汽車安全輔助系統供應鏈-以A公司採購作業改善為例★ 研發補助計畫執行成效評估之研究以「工業基礎技術專案計畫」為例
★ 運用生態效益發展永續之耳機產業★ 失效模式設計審查(DRBFM)之應用-以筆記型電腦為例
檔案 [Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   至系統瀏覽論文 (2025-6-30以後開放)
摘要(中) 台灣的半導體產業發展至今已四十幾年的歷史,製程與產業結構鏈已經相當的完整與成熟。近年來更致力於產品更輕薄,性能更高,更低成本的方向發展中,由於半導體產業鏈非常的複雜,環環相扣,企業重視供應鏈間之資訊流通速度,紛紛導入供應鏈管理工具確保企業與供應鏈夥伴間之溝通管道順暢,以利客戶訊息可以在短時間內串聯到供應鏈夥伴間。
本文以供應鏈協會(Supply Chain Council, SCC)所發展之供應鏈作業參考模型(Supply Chain Operation Reference Model, SCOR Model) 為基礎,以半導體產業之半導體封裝為例,探討SCOR模型對於客戶需求管理之可能性。SCOR模型被設計出來是可以讓企業之間進行溝通、量測各項指標的表現,並且涵蓋範圍從一開始的源頭規劃一直到生產製造出貨,出貨後的活動皆可以使用此模型進行規劃與進度確認。且客戶需求管理之基礎需建立在企業溝通環節上的效率,在接收到客戶需求時,可以依據模型的步驟,分類需求之流程型態,再往下展開至各流程種類與流程元素,確保客戶需求之負責人無模糊地帶,讓客戶需求可以傳遞給正確的窗口進行內部導入與執行,貫通實務與人才觀念提升執行順暢度。因此本文藉由實作過程確認SCOR模型應用於客戶需求導入之流程,透過模型流程,分類客戶需求並且連結負責人成彙整表,供流程負責人使用,並且訂定定期更新之機制。後續分析其可能效益與阻礙,藉由效益與阻礙之確認結果,列出企業可能需要執行之後續工作。
摘要(英) The semiconductor industry had developed over 40 years in Taiwan, in recent years, Taiwan semiconductor industry dedicated on making products thinner, high performance with low cost. Actually the chain of semiconductor industry is very long and complicated and closely linked with each other, therefore, company consider the information passing speed is very important within supply chain, and apply supply chain management tool to ensure the communication channel is smooth without block, which customer information can be shared within supply chain in short time.
This paper would like to use Supply Chain Operation Model which published by Supply Chain Council as basement, taking semiconductor assembly industry to do case study if SCOR can be applied on customer requirement management. SCOR model is designed for easy communicate between supply chain and metrics to judge the performance which cover from planning to shipping also after shipping, can use this model to define the progress. Company can base on SCOR model process to assign customer requirement and base the level definition to go down detail one by one to ensure the contact window without a grey zone that customer requirement can pass to the correct perform for internal implementation. Based on SCOR model process to classify customer requirement and link to responsible department to organize as a summarized form, document control center can base the summarized form to find out the correct department to check customer requirement. Also defined the routine review cycle of the summarized form to improve the customer requirement handling procedure. After that, analyze the possible benefits and obstruct. Base on the confirmation result to list follow up works that may need to do.
關鍵字(中) ★ SCOR
★  客戶需求
★  半導體產業
關鍵字(英) ★ SCOR
★  Customer requirement
★  Semiconductor industry
論文目次 摘要 i
Abstract ii
誌謝 iv
目錄 v
圖目錄 vii
表目錄 viii
第一章 緒論 1
1.1 研究背景 1
1.2 論文架構 2
第二章 研究問題 4
2.1 半導體產業 4
2.2 研究動機 9
2.3 研究問題與目的 13
第三章 文獻探討 15
3.1 供應鏈管理 15
3.2 供應鏈作業參考模型(SCOR) 20
3.3 其他供應鏈管理工具 23
第四章 研究方法 28
4.1 SCOR模型基本介紹 28
4.2 SCOR模型之流程觀點 29
4.3 SCOR模型之其他觀點 33
第五章 實作與討論 36
5.1 實作過程 36
5.2 效益分析 41
5.3 潛在阻礙 43
第六章 結論與建議 45
6.1 結論 45
6.2 未來研究方向 46
參考文獻 47
參考文獻 1. 丁志華。矽說台灣— 台灣半導體產業發展與全球地位。國家實驗研究院國家奈米實驗室,2018,頁27-28。
2. 王裕文。半導體設備供應商備用零件存貨導入VMI之研究。國立交通大學工業工程管理學系碩士班碩士論文,1998。
3. 王波與習節文。供應鏈管理下的VMI與CPFR比較研究。武漢理工大學學報(交通學科與工程版),31卷,2007。
4. 邱坤朋。「協同計劃、預測、補貨(CPFR)」導入建材業之可行性及實施策略。國立東華大學企業管理研究所碩士論文,2004。
5. 林董祥。影響供應鏈夥伴關係相關因素之研究-以半導體供應鏈為例。國立中央大學資訊管理研究所碩士論文,2000。
6. 林宏澤。構築高效能供應鏈的秘訣電子化VMI的導入策略。惠第一專刊。第一期,2003,頁52-55。
7. 狩野紀昭編著。簡茂椿翻譯。課題達成型QC-Story,1997。
8. 陳威珞。產業分析:半導體製造業發展趨勢。台灣趨勢研究中心,2018。
9. 陳兵兵編著。SCM供應鏈管理:策略、技術與實務。五南圖書出版股份有限公司,2007。
10. 國家發展委員會。亞洲·矽谷推動方案行動計畫。https://www.ndc.gov.tw/Content_List.aspx?n=6896300CE7D419D7,2017。
11. 程红彦。供应商管理绩效综合评价模型研究。物流科技,2012,頁74-78。
12. 翟志剛。商業快速回應輔導案例-供應商管理存貨。台北市:經濟部商業司,1998。
13. 蔡宜君。導入 SCORModel 之可行性分析--以台灣一電子公司為例。中興大學企業管理學系研究所碩士論文,2005。
14. 蔡佳君。以SCOR為基之供應鏈分析與設計方法論。清華大學工業工程與工程管理研究所碩士論文,2004。
15. 謝文坤。以SCOR模型為基礎之供應鏈績效評估與改善- IC設計業為例。清華大學工業工程與工程管理研究所碩士論文,2006。
英文文獻
16. Akkucuk, U. SCOR model and the green supply chain. Handbook of Research on Waste Management Techniques for Sustainability, 2016, page 108-124.
17. Bean, W. L.,Schmitz,P.M. and Engelbrecht,G.N. Adapting the SCOR Model to suit the military: A South African Example, CSIR Our Future Through Science, 2009,page 342-349.
18. Balsmeler, P.W. and Voisin, W.J.Supply Chain Management: A time-based strategy. Industrial Management, September/October, Vol.38 No.5,1996, page 24-27.
19. Christopher, M. Logistics and Supply Chain Management: Strategies for Reducing Cost and Improving Services. Pitman, London, 1992, page 1341.
20. Choi,T.Y.and Hartly,J.L.An Exploration of Supplier Selection Practices across the Supply Chain. Journal of Operations Management,14(4), 1996, page 333-343.
21. Chopra, S.and Meindl, P. Supply Chain Management.Strategy,planning & operation. Das Summa Summarum Des Management, 2007, page 265-275.
22. Croxton, K. L., Garcia-Dastugue, S. J., Lambert, D. M. and Rogers, D. S. The supply chain management processes. The International Journal of Logistics Management, 12(2), 2001, page 13-36.
23. Disney, S.M.and Towill, D.R.The effect of vendor managed inventory dynamics on the bullwhip effect in supply chains. International Journal of Production Economics 85 (2), 2003, page 199–215.
24. Dickson, G. W. An Analysis of Vendor Selection: Systems and Decisions. Journal of Purchasing,1996, page 5-17.
25. Dong, J., Ding, H., Ren, C. and Wang, W. IBM SmartSCOR – A SCOR Based Supply Chain Transformation Platform through Simulation and Optimization Techniques. IBM Research Division,2006.
26. Delipinar, G.E. and Kocaoglu,B. Using SCOR model to gain competitive advantage: A Literature review. Procedia-Social and Behavioral Sciences 229 ,2016, page 398-406.
27. Ellram, L.M., Tate, W. L. and Billinton, C. Understanding and Managing the Services Supply Chain. The Journal of Supply Chain Management, 2004, page 17-32.
28. Frazelle, E. Supply Chain Strategy: the Logistics of Supply Chain Management, McGraw Hill Companies, 2002.
29. Garvin, D.A. Building a Learning Organization. Harvard Business Review, 1993,page 73-91.
30. Huan, S.H., Sheoran,S.K. and Wang,G. A review and analysis of supply chain operations reference (SCOR) model.Supply Chain Management: An International Journal 9.1 , 2004, page 23-29.
31. Houlihan, J.B.International Supply Chain Management. International Journal of Physical Distribution and Materials Management, Vol.15, Iss.1,1985, page 22-38.
32. Hwang, Y.D., Lin, Y.C. and Jung, L. Jr. The performance evaluation of SCOR sourcing process – The case study of Taiwan’s TFT-LCD industry. International Journal of Production Economics,2008, page 411-423.
33. IC Insight, Top-15 Semiconductor Suppliers’ Sales Fall by 18% in 1H19 , https://www.icinsights.com/news/bulletins, 2019, page 1-3.
34. Khoo, L. P.and Yin, X. F.An extended graph-based virtual clustering-enhanced approach to supply chain optimisation. The International Journal of Advanced Manufacturing Technology, 22(11-12),2003, page 836-847.
35. Li, L.,Su,Q. and Chen,X. Ensuring supply chain quality performance through applying the SCOR model.International Journal of Production Research 49.1 , 2011, page 33-57.
36. Lee, H., Padmanabhan, V.and Whang, S. Information distortion in a supply chain: The bullwhip effect. Management Science 43 (4), 1997, page 546–558.
37. Pundoor, G. and Herrmann,J.W. A hierarchical approach to supply chain simulation modelling using the Supply Chain Operations Reference model, IJSPM 2.3/4, 2006, page 124-132.
38. Poluha, R. G. Application of the SCOR model in supply chain management. Cambria Press. 2007, page 55-56.
39. Ross, D.F.Competing Through Supply Chain, NY: Champan & Hall, 1998.
40. Russel, D.M., Ruamsook, K. and Thomchick, E.A. Ethanol and the Petroleum Supply Chain of the Future: Five Strategic Priorities of Integration. Transportation Journal, 2009, page 5-22.
41. SIA(Semiconductor Industry Association),2019 Fact book, https://www.semiconductors.org/wp-content/uploads/2019/05/2019-SIA-Factbook-FINAL.pdf,2019.
42. Sherafati, M. A model for selection and optimal allocation to suppliers under fuzzy conditions. Diss. Multimedia University, 2015.
43. Stewart, G. Supply‐chain operations reference model (SCOR): the first cross‐industry framework for integrated supply‐chain management.Logistics Information Management ,1997.
44. Schmitz, P.M.U. The use of supply chains and supply chain management to improve the efficiency and effectiveness of GIS units. PhD thesis, University of Johannesburg,2007.
45. Sari, K. On the benefits of CPFR and VMI: A comparative simulation study. International Journal of Production Economics 113.2 , 2008, page 575-586.
46. Simatupang,T.M. and Sridharan,R. The collaborative supply chain.The International Journal of Logistics Management 13.1 ,2002,page 15-30.
47. SCC.SCOR v9.0 Overview, Supply Chain Council, 2008.
48. SCC.SCOR v7.0 Overview, Supply Chain Council, 2005.
49. TSIA(Taiwan Semiconductor Industry Association),Overview on Taiwan Semiconductor Industry (2019 Edition),www.tsia.org.tw, 2019.
50. Vanany, I., Suwignjo, P. and Yulianto, D. Design of Supply Chain Performance Measurement System for Lamp Industry. 1st International Conference on Operations and Supply Chain Management,2004, page 78-86.
51. VICS, Collaborative Planning Forecasting and Replenishment, Voluntary Interindustry Commerce Standards Association, 2002.
52. VICS, Collaborative Planning Forecasting and Replenishment, Voluntary Interindustry Commerce Standards Association, 2004.
53. Wang, C.T., and Chiu,C.S. Competitive strategies for Taiwan′s semiconductor industry in a new world economy. Technology in Society 36,2014, page 60-73.
54. Wilson, E.J. The relative importance of supplier selection criteria: A review and update. Journal of Supply Chain Management,30(2),1994, page 34-41.
55. Waller,M.,Johnson,E. and Davis T. Vendor-managed inventory in the retail supply chain.Journal of Business Logistics 20, 1999, page 183-204.
指導教授 王啟泰(Chi-Tai Wang) 審核日期 2020-7-7
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   
網路書籤 Google bookmarks   del.icio.us   hemidemi   myshare   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡  - 隱私權政策聲明