遠程辦公與員工滿意度之關聯性—以自我效能與組織氣候為調節式中介變項

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黃毓棻(Yu-Fen Huang) 查詢紙本館藏

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人力資源管理研究所

論文名稱

遠程辦公與員工滿意度之關聯性—以自我效能與組織氣候為調節式中介變項
(The Effects of Remote Work on Employee Satisfaction — Self-efficacy and Organizational Climate as Moderated Mediation Variable)

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摘要(中)

自COVID-19疫情爆發以來，在各個面向上影響了全世界人們的生活型態。在工作場域中，因著防疫需求，企業主也大幅提高遠程辦公的比例，讓員工可以在家或者自由選擇工作地點。本研究透過實證研究探討遠程辦公、自我效能、工作滿意度與組織氣候之間的關係，並將工作滿意度區分為三個構面（員工對自我展現的滿意度、員工對自我主導性的滿意度、員工對管理方式的滿意度）、將組織氣候區分為三個構面（員工對科技的感知、員工對夥伴支持的感知、員工對職涯進程的感知）進行分析。研究結果顯示：（1）遠程辦公對自我效能具有正向關係。（2）遠程辦公對員工滿意度具有正向關係。（3）自我效能在遠程辦公和員工對自我展現的滿意度、員工對自我主導性的滿意度之間具有顯著的中介關係。（4）員工對科技的感知對自我效能與員工對自我展現的滿意度、員工對自我主導性的滿意度具有負向的調節式中介關係。（5）員工對職涯進程的感知則對自我效能與員工對自我展現的滿意度、員工對自我主導性的滿意度具有正向的調節式中介關係。

摘要(英)

Since the outbreak of COVID-19, it has impacted people′s lifestyles in various ways around the world. In the workplace, due to the need for pandemic prevention, business owners have significantly increased the proportion of remote work, allowing employees to work from home or choose their own workplaces. This study used empirical research to explore the relationship between remote work, self-efficacy, job satisfaction, and organizational climate. Job satisfaction was divided into three dimensions (employee satisfaction with self-expression, employee satisfaction with self-direction, and employee satisfaction with management style), while organizational climate was divided into three dimensions (employee perception of technology, employee perception of partner support, and employee perception of career development) for analysis. The research results reveal that: (1) Remote work has a positive relationship with self-efficacy. (2) Remote work has a positive relationship with employee satisfaction. (3) Self-efficacy has a significant mediating effect between remote work and employee satisfaction with self-expression and self-direction. (4) Employee perception of technology has a negative moderating mediating effect on the relationship between self-efficacy and employee satisfaction with self-expression and self-direction. (5) Employee perception of career development has a positive moderating mediating effect on the relationship between self-efficacy and employee satisfaction with self-expression and self-direction.

關鍵字(中)

★ 遠程辦公
★ 員工滿意度
★ 自我效能
★ 組織氣候

關鍵字(英)

★ remote work
★ employee satisfaction
★ self-efficacy
★ organizational climate

論文目次

中文摘要 i
英文摘要 ii
目錄 iii
表目錄 iv
圖目錄 v
第一章緒論 1
1-1 研究背景與動機 1
1-2 研究目的 2
1-3 研究流程 2
第二章文獻探討 3
2-1 自我效能的內涵與影響 3
2-2 遠程辦公與自我效能之關係 5
2-3 自我效能與員工滿意度之關係 6
2-4 遠程辦公與員工滿意度之關係 6
2-5 遠程辦公、自我效能與員工滿意度 7
2-6 組織氣候對遠程辦公與自我效能之影響 8
第三章研究方法 10
3-1 研究架構與假設 10
3-2 研究變項之衡量 10
3-3 資料分析之方法 14
第四章研究結果 16
4-1 樣本之敘述性統計分析 16
4-2 探索性因素分析 17
4-3 驗證性因素分析 19
4-4 信效度分析 19
4-5 相關分析 21
4-6 結構方程式模型分析 22
4-7 假說驗證結果彙整 26
第五章結論與建議 28
5-1 研究結果 28
5-2 管理意涵 29
5-3 研究限制與建議 30
參考文獻 32

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指導教授

陳明園(Ming-Yuan Chen)

審核日期

2023-5-19

推文