角色壓力源、焦崩對組織承諾的影響－兩岸資訊從業人員之比較研究

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：14

、訪客IP：3.144.48.135

姓名

林元吉(Yua-Ji Lin) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

角色壓力源、焦崩對組織承諾的影響－兩岸資訊從業人員之比較研究

相關論文

★ 企業多角化經營策略之研究 ─以某機構拓展資訊應用服務市場為例	★ 某中小企業執行政府專案計畫之社會網絡關係分析
★ 學習型組織與價值創造的探討	★ 以社會行動研究法探討組織內的社會網絡關係-以C研究中心為例
★ 以個案研究探討半導體封測業CIM之導入	★ 消費者特性與網路使用經驗對網路購物之影響－以上海、台北學生為例
★ 醫院資訊系統應用實踐歷程之社會效果分析－以醫令資訊系統為例	★ 關係連結對網路顧客忠誠度影響之研究
★ 虛擬社群成員再訪意圖之探討-以 Fashion Guide 社群為例	★ 利用feature-opinion pair建立向量空間模型以進行使用者評論分類之研究
★ 區隔綠色消費者及探討影響綠色產品的態度與願付價格之心理決定因子	★ 消費者對仿冒品態度的前因與後果之研究-以電子產品為例
★ 組織公民行為意圖影響因素之研究－以兩岸資訊從業人員為例	★ 資訊人員的工作特性、創造力人格特質與工作滿足的相關性研究
★ 網路購物意願影響因素之研究－以北京、台北在職班學生為例	★ 信任關係對策略彈性的影響研究―以經濟部資訊業體系電子化B計畫為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

[檢視]

[下載]

本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

經由當前學術研究及經營實務上的理解發現，資訊從業人員流動率過高及向心力不足是普遍存在的問題。歸咎其原因，在資訊從業人員的工作特性當中，「角色壓力源」註1、「焦崩」註2及「組織承諾」註3將可為此現象提供關鍵的解釋。近來由於台灣和中國大陸資訊產業的依存度越來越高，因此如何有效管理來自海峽兩岸的幹部及員工，將會是相當關鍵之議題。
　　過去學者所提出之國際企業管理及組織行為相關的理論模式，大部份都源自於歐美國家，這些研究在不同文化背景下的適域性已有許多學者加以懷疑及批評。加上台灣和中國大陸子文化的差異的因素，在比較管理的議題上，實有必要深入探討東西方及兩岸的異同，並提出其源由解釋和解決之道。
　　因此，本研究首先探討兩岸資訊從業人員在角色壓力源、焦崩及組承諾的差別，繼而探究其差異的來源。本研究結果發現，兩岸的差異原因不僅止於人的不同，而文化傾向的分野，可以解釋兩岸在組織行為上的差異。此外，研究也發現，資訊人員在不確定性規避及個人主義傾向，和一般人員有顯著的不同。最後，在驗證角色壓力源、焦崩及組織承諾的前後因果關係方面，本研究採用壓力形成的觀點，探討其間的直接影響及交互作用。
　　本篇定位於實徵性研究，採用問卷調查的方式進行資料蒐集，樣本涵蓋兩岸六個城市、三十一家公司註4，有效樣本數共計515份，包括台灣190份和大陸325份。
註1 角色壓力源(role stressor)是指角色間期望不一致所產生的壓力，　　包含角色模糊、衝突和負荷。
註2 焦崩(burnout)是指情緒耗竭、乏人性化以及個人成就感低落的現　　　象，亦有譯為工作倦怠。
註3 組織承諾(organizational commitment)是成員對組織主動積極的認　　同、投入的態度，包括情感性、規範性和持續性的組織承諾。
註4 感謝中華發展基金會，獎助本研究於八十九年一~二月赴大陸實地蒐　　集資料。

關鍵字(中)

★ 比較管理
★ 角色壓力源
★ 焦崩
★ 組織承諾
★ 資訊從業人員
★ 文化

關鍵字(英)

論文目次

第一章　緒論
第二章　文獻探討
第三章　研究方法
第四章　資料分析
第五章　結論

參考文獻

中文部份
王文泰，「台灣地區資訊部門主管的角色研究」，中央大學資訊管理研究所未出版碩士論文，民84。
何國全，「大陸員工價值觀與臺商管理行為的互動－地區次文差異研究」，政治大學企業管理研究所未出版碩士論文，民83。
李志宏，「組織公民行為意圖影響因素之研究－兩岸資訊從業人員之比較」，中央大學資訊管理研究所未出版博士論文，民89。
吳秉恩，組織行為學，台北：華泰書局，民75，頁237。
吳能遠，「台商投資祖國大陸與兩岸關係─一個政治經濟之分析」，台灣研究集刊(單位:福建省社會科學院)，第1期，民89年。
吳恕偉，「兩岸資訊從業人員之組織公民行為研究」，中央大學資訊管理研究所未出版碩士論文，民86。
林志鴻，「資訊人員工作倦怠之研究」，大葉大學資訊管理研究所未出版碩士論文，民86。
林東清，「影響資訊人員工作滿意度與工作績效的因素分析」，人力資源學報，3期，民82，頁35。
林震岩，「資訊人員生涯導向與職配合類型對個人工作態度與壓力之關係」，國科會人文及社科學研究彙刊，7冊，頁276-285。
林震岩，「資訊部門人力資源理制度之實證研究」，中原學報， 24卷 4期，民87，頁11。
范錚強，J.D. Couger，宋鎧，「資訊人員的工作激勵－中美差異」，資訊管理，中華民國資訊管理學報，第一期，民82，頁79-88。
陳威菖，「組織承諾與工作滿足對組織公民行為的影響---以工作疏離感為中介模式」，中山大學人力資源管理研究所未出版碩士論文，民86。
黃光國，「自我實現與華人社會中的價值變遷」，收錄於楊國樞主編，中國人的價值觀－社會科學觀點，桂冠圖書公司，民82，頁121-172。
黃俊英，多變量分析，中國經濟企業研究所，民87。
黃俊英，多變量分析，中國經濟企業研究所，民87。
楊國樞、文崇一、吳聰賢、李亦園編，社會及行為科學研究法，台北：東華書局，民81。
鄭得臣，「領導型態,角色壓力, 核心生活興趣與組織承諾的關係」，政治大學心理研究所未出版碩士論文，民74。
蘇守謙，「資訊人員職對焦崩與離職決策研究」，中央大學資訊管理研究所未出版博士論文，民89。
英文部份
英文部份
英文部份
英文部份
Baroudi Jack J., “The Impact of Role Variables on IS Personnel Work Attitudes and Intentions,” MIS Quarterly, Vol. 9, Iss. 4, Dec., 1985, pp. 341.
Becker, H. S., “Notes on the concept of commitment,” American Journal of Sociology, 66, 1960, pp. 32.
Bentler, P. M., EQS Structural Equations Program Manual, CA: Multivariate Software Inc., 1995.
Bingi, Prasad, Sharma, Maneesh K. and Godla Jayanth K., “Critical Issues Affecting an ERP Implementation,” Information Systems Management, Summer 1993, pp. 7.
Buchanan, B., “Building Organizational Commitment: the Socialization of Managers in Work Organization,” Administrative Science Quarterly, Vol. 19, 1974, pp. 533-546.
Chen, M., Asian Management Systems: Chinese, Japanese and Korean Styles of Business, Routledge, Ch. 1, 1995, pp. 11-24.
Cooper, Donald R. and Schindler, Pamela S., Business Research Methods, McGRAW-HILL, Ch. 3, 1998, p.57.
Cordes, Cynthia L. and Dougherty, Thomas W., “A Review and an Integration of Research on Job Burnout,” Academy of Management Review, Vol. 18, No. 4, 1993, pp. 621-656.
Couger, J. D., “Effect of Cultural Differences on Motivation of Analysts and Programmers,” MIS Quarterly, Vol. 10, Iss. 2, 1986, pp. 189-196.
Couger, J. D., “New Challenges in Motivating MIS Personnel.” Information Systems Management, Vol. 6, Iss. 4, 1989, pp. 36.
Couger, J. D., “Comparison of Motivation Norms for Pacific Rim Programmer/Analysts vs. Those in the United States,” International Information Systems, 1(3), 1992.
Drucker, Peter, Post-Capitalist Society, Harper Collins, 1993.
Drucker, Peter, Post-Capitalist Society, Harper Collins, 1993.
Freudenberger, H.J., “Staff Burnout,” Journal of Social Issues, 30(1), 1974, pp. 159-165.
Ferratt, T. W. and Short, L. E., “Are Information Systems People Different: An Investigation of Motivational Differences,” MIS Quarterly, 10(4), Dec., 1986, pp. 377-387.
Goldstein, D. K., “An Examination of Work-related Correlations of Job Satisfaction in Programmer/Analysts,” MIS Quarterly, June 1984, pp. 103-115.
Goldstein, D. K., “An Examination of Work-related Correlations of Job Satisfaction in Programmer/Analysts,” MIS Quarterly, June 1984, pp. 103-115.
Gupta, Yash P., Guimaraes, Tor and Raghunathan, T. S., “Attitudes and Intentions of Information Center Personnel,” Information & Management, Vol. 22, Iss. 3, Mar 1992, pp. 151.
Hammer, M. and Champy J., Reengineering the Corporation-A Manifesto for Business Revolution, Harper Business, 1993.
Mintzberg, Henry, “Organization Design: Fashion or Fit?” Harvard Business Review, 59, Jan.-Feb., 1981, pp. 103-116.
Mintzberg, Henry, “Organization Design: Fashion or Fit?” Harvard Business Review, 59, Jan.-Feb., 1981, pp. 103-116.
Hofstede, G., Culture's Consequence: International Differences in Work Related Values, Beverly Hills CA: Sage Publications, 1980a.
Hofstede, G., “Motivation, Leadership, and Organization: Do American Theories Apply Abroad?” Organizational Dynamics, 8(2), Summer 1980b, pp. 42-63.
Hofstede, G. and M.H. Bond, “The Confucius Connection: From Cultural Roots to Economic Growth,” Organizational Dynamics, 16(4), 1988, pp. 4-21.
Hofstede, G., “Cultural Constraints in Management Theories,” Academy of Management Executive, Vol. 7, No. 1, 1993, pp. 81-94.
Hofstede, G., Cultures and Organizations: Software of the mind, McGraw-Hill Press, 1997.
Hofstede, G., Cultures and Organizations: Software of the mind, McGraw-Hill Press, 1997.
Hofstede, G., Cultures and Organizations: Software of the mind, McGraw-Hill Press, 1997.
Hofstede, G., Cultures and Organizations: Software of the mind, McGraw-Hill Press, 1997.
Igbaria, Magid and Siegel, Sidney R., “The Reasons for Turnover of Information systems Personnel,” Information & Management, Vol. 23, Iss. 6, Dec., 1992, pp. 321.
Igbaria, Magid and Siegel, Sidney R., “The Reasons for Turnover of Information systems Personnel,” Information & Management, Vol. 23, Iss. 6, Dec., 1992, pp. 321.
Igbaria, Magid and Siegel, Sidney R., “The Reasons for Turnover of Information systems Personnel,” Information & Management, Vol. 23, Iss. 6, Dec., 1992, pp. 321.
Ivancevich and John M., “A Longitudinal Study of Behavioral Expectation Scales: Attitudes and Performance,” Journal of Applied Psychology, Vol. 65, Iss. 2, April 1980, pp. 139.
Jackson, S. E., Schwab, R. L. and Schuler, R. S, “Torward an Understanding of the Burnout Phenomenon,” Journal of Applied Psychology, 71, 1986, pp. 630-640.
Jackson, S. E., Schwab, R. L. and Schuler, R. S, “Torward an Understanding of the Burnout Phenomenon,” Journal of Applied Psychology, 71, 1986, pp. 630-640.
Kahill, S., “Symptoms of Professional Burnour: A Review of the Empirical Evidence,” Canadian Psychology, Vol. 29, 1988, pp. 284-297.
Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D. and Rosenthal, R. A. Occupational Stress: Studies in Role Conflict and Role Ambiguity. New York: Wiley, 1964.
Kanter, R. M., “Commitment and Social Organization: A Study of Commitment Mechanisms in Utopian Communities,” American Sociological Review, 33, 1968, pp. 499-517.
Kanter, R. M., “Commitment and Social Organization: A Study of Commitment Mechanisms in Utopian Communities,” American Sociological Review, 33, 1968, pp. 499-517.
Keen, Peter G. W., Shaping the Future-Business Design through Information Technology, Harvard Business School Press, 1991.
Keen, Peter G. W., Shaping the Future-Business Design through Information Technology, Harvard Business School Press, 1991.
Keen, Peter G. W., Shaping the Future-Business Design through Information Technology, Harvard Business School Press, 1991.
Keen, Peter G. W., Shaping the Future-Business Design through Information Technology, Harvard Business School Press, 1991.
Kumar, K., H.G. van Dissel and P. Bielli, "The Merchant of Prato-Revisited: Toward a Third Rationality of Information Systems," MIS Quarterly, 22(2), 199-226.
Lee, R. and Ashforth, B. E., “A Meta-Analytic Examination of the Correlates of the Three Dimensions of Job Burnout,” Journal of Applied Psychology, Vol. 81, Iss. 2, 1996, pp. 123-133.
Maslach, C., “Burnout,” Human behavior, 5(9), 1976, pl. 16-22.
Maslach, C., “Understanding Burnout: Definitional Issues in Analyzing a Complex Phenomenon,” In Paine, W. S. (Eds.), Job Stress and Burnout, Beverly Hills, CA: SAGE Publication, 1982.
Maslach, C., Jackson, S.E. and Leiter, M.P., Maslach Burnout Inventory Manual, Consulting Psychologists Press, Inc. Palo Alto, CA., 1996.
Maslow, A. H., “A Theory of Human Motivation,” Psychological Review, 50, 1943, pp. 370-396.
McClelland, D. C., “Toward a Theory of Motive Acquisition,” American Psychologist, 20, 1996, pp. 173-191.
Meyer, John P. and Allen, Natalie J., “A Three-Component Conceptualization of Organizational Commitment,” Human Resource Management Review, 1, 1991, pp. 61-98.
Meyer, John P. and Allen, Natalie J., “A Three-Component Conceptualization of Organizational Commitment,” Human Resource Management Review, 1, 1991, pp. 61-98.
Morrow, P. C., “Concept Redundancy in Organizational Research: the Case of Work Commitment,” Academy of Management Review, Vol. 8, Iss. 3, 1983, pp. 486-500.
Mowday, R. T., Steers, R. M. and Porter, L. W., “The Measurement of Organizational Commitment,” Journal of Vocational Behavior, Vol. 14, 1979, pp. 224-247.
Nath, R., Comparative Management: A Regional Perspective. New York: Ballinger Publishing Company, 1988.
Pines, A. and Aronson, E. (1988), Career Burnout: Cause and Care, Free Press, New York.
Porter, L., Crampon, W. and Smith, F., “Organizational Commitment, Job Satisfaction, and Turnover among Psychiatric Technicians,” Journal of Applied Psychology, 59, 1974, pp. 603-609.
Prasad, S. B., “On Management Studies in Asia and Elsewhere: A Preface,” Advances in International Comparative Management, Vol. 10, 1995, pp. 1-11.
Prasad, S. B., “On Management Studies in Asia and Elsewhere: A Preface,” Advances in International Comparative Management, Vol. 10, 1995, pp. 1-11.
Redding, S. G., “Comparative Management theory: Jungle, Zoo or Fossil Bed?” Organization Studies, 15, 1994, pp. 323-359.
Reichers, Arnon E., “A Review and Reconceptualization of Organizational Commitment,” Academy of Management Review, Vol. 10, No. 3, 1958, pp. 468.
Rizzo, John R., House, R. J. and Lirtzman, S. I., “Role Conflict and Ambiguity in Complex Organizations,” Administrative Science Quarterly, Vol. 15, 1970, pp. 150-163.
Schneider, Polly, “WANTED: ERPeople Skills,” CIO, Sec. 1, March 1, 1999, pp. 30-37.
Schneider, Polly, “WANTED: ERPeople Skills,” CIO, Sec. 1, March 1, 1999, pp. 30-37.
Schneider, Polly, “WANTED: ERPeople Skills,” CIO, Sec. 1, March 1, 1999, pp. 30-37.
Sondergaard, Mikael, “Research Note: Hofstede’s Consequences: A Study of Review, Citation and Replications,” Organizational Studies, 15(3), 1994, pp. 447-456.
Staw, B. M., “The Escalation of Commitment to a Course of Action,” Management Review, 6, 1981, pp. 577.
Staw, B. M., “The Escalation of Commitment to a Course of Action,” Management Review, 6, 1981, pp. 577.
Steers, R. M., “Antecedents and Outcomes of Organizational Commitment,” Administrative Science Quarterly, 22, 1977, pp. 46.
Stevens, J. M.,Beyer, J. M and Trice, H. M., “Assessing Personal, Role and Organizational Predictors of Managerial Commitment,” Academy of Management Journal, 21, 1978, pp. 382.
Stevens, J. M.,Beyer, J. M and Trice, H. M., “Assessing Personal, Role and Organizational Predictors of Managerial Commitment,” Academy of Management Journal, 21, 1978, pp. 382.
Stevens, J. M.,Beyer, J. M and Trice, H. M., “Assessing Personal, Role and Organizational Predictors of Managerial Commitment,” Academy of Management Journal, 21, 1978, pp. 382.
Warner, Malcolm., “Human Resource Management ‘with Chinese Characteristics’,” The International Journal of Human Resource Management, Vol. 4, Iss.1, 1993, pp. 45-65.
Warner, Malcolm., Comparative Management-Critical Perspectives on Business and Management, Routledge, Vol. 1, 1997, pp. 9.

指導教授

宋鎧(Kai Sung)

審核日期

2000-6-17

推文