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姓名 劉麗華(Li-Huang Liu)  查詢紙本館藏   畢業系所 人力資源管理研究所
論文名稱 主管管理才能評鑑360度回饋對受評者態度之影響
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摘要(中) 360度回饋(360-degree feedback)是一種較為新式的評估方式,相較於傳統只有直屬主管評核的方式,它提供同事、部屬、自己,甚至顧客都有機會對受評者進行評核。在用途上,360度回饋可應用於訓練發展、績效評估、選人任用等,若用於管理才能發展的應用,則能夠增進管理者的「自我覺察」(self-awareness),進而幫助其規劃未來,提升領導效能。
儘管360度回饋能提供受評者獲得對自己優缺點更加瞭解的寶貴資訊,但是因為評估來源來自多方,當所收到之評估結果與受評者先前所持有的自我概念有相當差距時,可能會有負面的效果出現。此外,在推行360度回饋時,受評者對於評估方式的態度是很重要的,因為它會影響受評者是否接受公司所採行評估系統與結果。因此,本研究之目的之一在於探討受評者對此套管理才能評鑑之態度,希望藉由了解受評者對此系統的態度,針對問題加以改善,使受評者能肯定不同評估來源的評估結果,進而改善本身所缺乏的管理才能。
本研究以國內一家國際商銀為例,探討137位受評者對360度主管管理才能評鑑的態度是否受各因素-「自我肯定」、「自他評正負向回饋」(包括上司-自評正負向回饋、同事-自評正負向回饋、部屬-自評正負向回饋)、「對評估來源評估能力的知覺」(包括信任上司、信任同事與信任部屬)、以及「人際關係」(包括與上司的關係、與部屬的關係及與同事的關係)-之影響,並進一步深入研究各影響因素與360度主管管理才能評鑑態度之間的關係。
在結果方面,本研究發現,「對評估來源評估能力的知覺」是影響受評者態度的最大因素,尤其是對直屬主管與部屬評估能力的信任,其次為自我肯定與人際關係,而自他評正負向回饋在本研究中並沒有對受評者態度造成影響。而針對分析之結果,本研究在結論中亦提出管理實務上的意涵,以及進一步研究的建議。
關鍵字(中) ★ 主管管理才能
★ 360度回饋
★ 自他評正負向回饋
★ 自我肯定
★ 對評估來源的評估能力知覺
★ 對360度主管管理才能評鑑的態度
關鍵字(英) ★ LMX
★ TMX
論文目次 目 錄
第一章 緒 論1
第一節 研究背景與動機1
第二節 研究目的4
第三節 研究範圍4
第二章 文獻探討5
第一節 管理才能5
第二節 360度回饋10
第三節 360度回饋與受評者態度之關係探討16
第三章 研究方法34
第一節 研究架構34
第二節 變項操作性定義35
第三節 研究假設36
第四節 研究工具37
第五節 研究設計41
第六節 資料分析方法44
第四章 資料分析與研究結果45
第一節 樣本人口統計變項描述45
第二節 研究變項之描述性統計分析47
第三節 問卷信度分析50
第四節 研究變項之相關分析52
第五節 影響管理才能評鑑態度因素之階層迴歸分析55
第五章 結論與建議75
第一節 研究結論75
第二節 研究限制81
第三節 研究建議82
參考文獻86
表 目 錄
表1-1 YULK之「管理行為之綜合分類模式」8
表1-2 SPENCER & SPENCER之「一般管理模式」8
表1-3 QUINN等人之管理才能模型架構9
表1-4 SEVY等人之「管理才能衡量構面」9
表2-1 360度回饋與傳統評估方式的比較14
表3-1管理才能評鑑量表之信效度表37
表3-2 360度主管管理才能評鑑態度量表題項分類表40
表3-3分行抽樣人數統計表41
表3-4量表回收統計表42
表4-1問卷回收狀況45
表4-2樣本基本資料統計表46
表4-3管理才能各評估來源之平均數與標準差47
表4-4對360度主管管理才能評鑑的態度平均數與標準差48
表4-5影響管理才能評鑑態度因素之平均數與標準差49
表4-6管理才能各構面之信度分析50
表4-7 360度主管管理才能評鑑態度各構面之信度分析51
表4-8影響360度主管管理才能評鑑態度因素之信度分析51
表4-9 360度主管管理才能評鑑態度各構面之PERSON'S積差相關矩陣53
表4-10 本研究各主要研究變項之PERSON'S積差相關矩陣54
表4-11 多元迴歸線性檢定56
表4-12 各自變數與對360度主管管理才能評鑑態度之階層迴歸分析59
表4-13 各影響因素與對系統接受性態度之階層迴歸分析62
表4-14 各影響因素與對系統公平性態度之階層迴歸分析65
表4-15 各影響因素與對結果接受性態度之階層迴歸分析68
表4-16 各影響因素與對結果公平性態度之階層迴歸分析71
表4-17各影響因素與對結果有用性態度之階層迴歸分析74
表5-1 360度主管管理才能評鑑態度之影響因素分析結果彙總表77
圖 目 錄
圖2-1 360度回饋示意圖11
圖2-2 領導者-部屬交換理論28
圖2-3 LMX發展過程模型30
圖3-1 本研究架構圖34
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指導教授 林文政(Wen-Jeng Lin) 審核日期 2000-7-1
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