派遣員工的工作動機、工作特性對工作滿足的影響
—決策捕捉方法的實證研究

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陳泓鍵(Hong-Chien Chen) 查詢紙本館藏

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人力資源管理研究所

論文名稱

派遣員工的工作動機、工作特性對工作滿足的影響 —決策捕捉方法的實證研究
(The effects of the contingent workers’ work motivation and job characteristics on the job satisfaction: An incomplete block designed policy-capturing research )

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摘要(中)

本研究利用實驗設計之方法，來瞭解派遣員工對其工作內容之決策模式，以增加企業使用派遣勞工之成本效益。另外，也希望瞭解此項新興勞動力對於企業整體生產力及營運如何提供其效果，特別是針對派遣員工對其工作內容之安排與工作動機之間的關係，如何影響派遣員工之工作滿意情形，以探討企業如何從此項新興勞動力獲得其希望之正面效益。此外，特別值得一提的是在本研究中也將使用不完全方格設計之決策捕捉(incomplete block designed policy capturing method)之研究設計，以實驗設計(experimental design)之方式讓我們更能瞭解派遣員工對工作安排的真正喜好。
此次研究之樣本為台灣地區數家派遣公司所屬之派遣員工，研究結果發現道派遣員工之工作動機對於工作滿意的影響會受到工作特性之干擾作用。其中包括在技能多樣性、工作完整性、工作自主性、工作重要性以及工作回饋性高的工作內容時，內在動機較強的派遣人員會表現出較高之工作滿意。

關鍵字(中)

★ 工作動機
★ 工作特性
★ 工作滿意
★ 決策捕捉方法
★ 不完全方格設計

關鍵字(英)

論文目次

目錄
第一章緒論…………………………………………………..……….1
第一節研究動機…………………………………………………1
第二節研究對象…………………………………………………6
第三節研究目的………………………………..………………..8
第二章文獻探討………………………………………..…………….9
第一節工作動機……………..…………………………………..9
第二節工作特性……………………………………………......15
第三節工作滿意………………………………………………..21
第四節假設建立……………………………………………..…25
第三章研究方法……………………………………………...……..30
第一節研究架構…………………………………………….….30
第二節研究流程………………………………………………..31
第三節研究工具………………………………………………..31
第四節研究對象……………………………………………..…36
第四章研究結果…………………………………………...……..…38
第一節相關分析…………………………………...…………...38
第二節工作動機與工作特性的交互影響對工作滿意的影響..39
第五章結果討論………………………………………………...…..42
第一節研究結論………………………………………………..42
第二節討論……………………………………………..…...….44
第三節管理實務之參考…………………………………….….46
第四節研究限制及後續研究建議……………..…………...….49
參考文獻……………………………………………………....…..….50
表目錄
表一動機分類方式表………………………………………….....…14
表二本研究工作特性問卷設計範例……………………….………33
表三量表設計……………………………………………….………34
表四樣本特性………………………………………………..……...37
表五相關分析……………………………………..…………..…….38
表六工作動機、工作特性與工作滿意關係之迴歸分析…..……….41
表七研究結果總表…………………………………..……...……....43
圖目錄
圖一工作特性模式………………………………………..………...18
圖二本研究架構圖…………………………………….…..………..30

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指導教授

房美玉(Meiyu Fang)

審核日期

2002-7-11

推文