參考文獻 |
一、中文文獻
1. 丘立全(2002),資訊安全產業實施策略聯盟與企業併購之比較與分析,台大
國際企業研究所,未出版碩士論文。
2. 余慶華(2001),消費金融從業人員之工作投入、工作滿足、薪資福利與工作
績效之相關研究-以高雄地區銀行為例,國立中山大學人力資源管理研究所,
未出版碩士論文。
3. 吳佩芳(2003),管理才能、工作動機與工作績效、部門績效關係之研究,國
立中央大學人力資源管理研究所,未出版碩士論文。
4. 吳幸玲(2004),超級業務員的25堂課,台北市:麥格羅希爾。
5. 吳信如(2002),資訊軟體業業務人員專業核心職能量表之建立,國立中央大
學人力資源管理研究所,未出版碩士論文。
6. 吳政哲(2001),工程專業人員職能需求構面-以某半導體製造商。國立中央
大學人力資源研究所,未出版碩士論文。
7. 吳統熊(1985),態度與行為研究的信度與效度:理論、反應、反省,民意學
術專刊,夏季號,頁29-53。
8. 吳復新(1996),人力資源管理,國立空中大學,61-82。
9. 李美玉(1999),西藥業業務人員專業核心職能之研究-以某製藥公司為例,
國立中央大學人力資源管理研究所,未出版碩士論文。
10. 李樹中(2001),業務人員專業職能需求研究-以某辦公家具公司為例,國立
中央大學人力資源管理研究所,未出版碩士論文。
11. 李聲吼(1997),人力資源發展的能力內涵,就業與訓練,15(2),51-58。
12. 村上良三著、陳文光譯(1988),人事考核手冊-制度設計與運用,台北:台華
工商圖書出版社。
- 91 -
13. 林正茂(2003),紙器業銷售人員職能模式發展之個案研究-以正隆股份有限公
司為例,國立雲林科技大學企業管理研究所,未出版碩士論文。
14. 林財丁(1993),業務人員心理學,台北:書華出版社。
15. 邱皓政 (1999), 技術創造力特性與開發研究:子計劃九--組織環願與創造行
為--組織創新量表的發展與創新指標的建立. NSC 89-2519-S-128-001.
16. 邱皓政(2000),量化研究與統計分析,台北市:五南。
17. 洪榮昭(1997),能力轉換滾石生苔否?,就業與訓練,15(2),59。
18. 美商宏智國際企管顧問公司(2002),如何落實職能,發揮最大效用,美商宏
智國際企管顧問公司研討會,台北。
19. 范錚強(2001),軟體產業的分類思考,軟體世紀,12,民國90年1月
20. 徐兆琪(2004),業務人員職能量表之建立-以某電子科技公司為例,國立中央
大學人力資源管理研究所未出版碩士論文。
21. 財團法人資訊工業策進會(2000),我國軟體產業發展趨勢與因應策略,經濟
部技術處。
22. 財團法人資訊工業策進會(2000),亞太主要國家軟體產業發展現況分析,經
濟部技術處。
23. 張國鴻譯 (2000),數位式競爭:全球軟體公司致勝策略(譯者譯),台北市:
天下遠見出版股份有限公司。
24. 曹瓊文(2000),專業服務接觸、實體環境線索、性別刻板印象與顧客反應關
係之研究—以牙科醫病互動性服務為例,國立成功大學國際企業研究所,未
出版碩士論文。
25. 許士軍(1981),行銷管理,台北:東華書局。
26. 陳志鈺(2001),百貨業樓面管理人員職能量表之建立-以某百貨公司為例,
國立中央大學人力資源研究所,未出版碩士論文。
27. 陳志豪(1999),業務人員職能需求分析-以某壽險公司為例,國立中央大學
人力資源管理研究所,未出版碩士論文。
- 92 -
28. 陳怡君(2004),服務失誤補救對滿意度與忠誠度之研究-以劍湖山王子大飯
店為例,南華大學旅遊事業管理學研究所,未出版碩士論文。
29. 陳榮宏、吳玫螢(2000),eHR醫HR,台北:酷才網股份有限公司。
30. 黃英忠(1987),人力資源管理,台北:華泰書局。
31. 葉日武(1997),行銷學理論與實務,初版,台北:前程企業管理公司。
- 93 -
二、英文文獻
1. Alexander, R. S., & The Committee on Definitions of the AMA (1960).
“Marketing Definition: A Glossary of Marketing Terms,”Chicago: AMA.
2. Becker, B., & Gerhart, B. (1996).” The impact of human resource management
on organizational performance: Progress and prospects,” Academy of
Management Journal, 39, 779–801.
3. Biddle, B.J. (1986).“Recent Developments in Role Theory,"Annual Review of
Sociology, 12, 67-92.
4. Bitner, M. J., Booms, B. H. & Mohr L. A. (1994).“Critical Service Encounters:
The Employee’s Viewpoint,”Journal of Marketing, 58 (10), 95-106.
5. Boulter, N., Dalziel, M., & Hill, J.(1996).” People and Competencies”, N.Y.:
Kogan Page.
6. Boyatzis R. E.(1982).”The competent manager: A model for effective
performance,” New York: John Wiley & Sons.
7. Boyatzis, R. E. (1982). “The Competence Manager: A Model for Effective
Performance,”New York: John Wiley & Sons.
8. Byham, W. C. & Moyer, R. P. (1996). “Using competencies to build a successful
organization,”PA: Development Dimensions International Inc.
9. Chevalier, R. D. (1993). "The Salesperson as Consultant", American Salesman,
38 (11), 22-24.
10. Cooper & Emory(1996),”Trends in workplace learning:Supply and Demand in
interrresting times,“ Traning & Developemnt,52 (11),51-73.
11. Fletcher, S. (1992), “NVOs, Standards and Competence: A Practice Guide for
Employers,” Management and Trainers, London: Kogan page.
12. Fletcher, S. (1992). “Competence & Organization Change,”London: Kogan
Page.
- 94 -
13. Howland, R. H. (1978). “Programmed Learning Aid for Principle of
Salesmanship,”Homewood I11:Dow Jones-Irwin.
14. Jackson, Jr., D.W., & Cunningham, W.H. (1988). “Selling: The Personal Force
in Marketing,”New York: John Wiley Sons Co.
15. Kim, S., & Hong, J.(2005).”The relationship between salespeerson
competencies and performance in Korean Pharmaceutical
Industry,”Management Revue, 16 (2), 259-268.
16. Knowles, S. (1970). “The Modern Practice of Adult Education: A Systematic
Approach to Education,” New York: Holt, Rinehart & Winston.
17. Kochanski ,T.J. & Ruse,H.D.(1996),“Designing a competency-based human
resources organization,” Human Resource Management, 19-33.
18. Kolter, P. (1986). “Marketing Management: Analysis, Planning & Control(5th
ed.),” Englewood Cliffs: Prentice-Hall.
19. Kotler, P., Ang, S., H., Leong, S. M., & Tan, C. T. (1999), “Marketing
Management: An Asian Perpective,” 2ndeditionm Prentice Hall.
20. Levenson, A. R., Vander Stede, W. A. &Cohen, S. G.(2006).”Measuring the
relationship between managerial competencies and performance,”Journal of
Management, 32 (3), 360-380.
21. Marcus, B.H. (1975). “Modern Marketing (1st ed.),”New York: Random House
Inc.
22. Mattewman, J. (1996). Trends and Development in The Use of Competency
Framework, Competency (1), 2-11.
23. Mayer, J. P.(2003).”Are the public health workforce competencies predictive of
essential service performance? A Test at a Large Metropolitan Local Health
Department,”Journal of Public Health Management and Practice, 9 (3),
208-213.
24. McClelland, D. C. (1973). “Testing for Competence rather than for
Intelligence,” American Psychologist, 28 (1), pp.1-24.
25. McLagan, P. A. (1980). “Competency Models,”Training & Development
Journal, 34 (12), 22-26.
- 95 -
26. McLagan.(1980).” Competencies for HR Professionals: An Interview with
Richard E. Boyatzis, “Human Resource Management, 35 (1), pp. 119-131.
27. Milkovich,T.G. & Boundreau,W.J.(1997). “Human Resource Management ”,
Boston MA: Richard D. Irwin.
28. Mills, P.K. & B.Z.Morris, (1986)."Clients as 'partial' employees of service
organizations: role development in client participation," Academy of
Management Journal, 11, 726-35.
29. Mohr, Lois A. and Mary Jo Bitner (1991).“Mutual Understanding between
Customers and Employees in Service Encounter,” in Advances in Consumer
Research, eds. R.H. Holman and M.R. Solomon, Vol.18, Provo, UT:611-617.
30. Neter, J., W. & Kutuner, L.,(1990).” Applied Linear Statistical Model,”
Homewood, IL :Irwin.
31. Nunnally, J.C.,(1978). “Psychometric Theory,”:New York: McGraw-Hill.
32. Oldham,G.R., & Cummings A.(1996).” Employee creativity: Personal and
contextual factors at work,” Academy of Management Joural,39 (3),607-634.
33. Parry, S. B. (1998). ” Just What Is A Competency? And Why Should You Care?”
Training, Jun,pp.58-64.
34. Patton,M.Q.,(1990). ” Qualitative Evaluation and Reserch Methods(2nd),” Saga
Publications,Inc.
35. Pederson, C. A., Wright, M.D., & Weitz., B.A. (1984).” Selling: Principle and
Methods,” Homewood, Ill.: Irwin.
36. Person, C.A., Wright, Ed, M. D., & Weitz, B. A. (1984). ” Selling: Principle
and Methods,” Homewood, I11. :Irwin.
37. Peterson, C. A., Ed Wright, M. D., and B. A. Weitz (1984), “Selling: Principle
and Methods,” Homewood, Ill.: Irwin.
38. Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & N. P. Podsakoff,
(2003).”Common method biases in behavioral research: A critical review of the
literature and recommended remedies,” Journal of Applied Psychology, 88,
- 96 -
879-903.
39. Raymond, A. N.(1999), “Employee Training & Development,” New York︰
McGraw-Hill.
40. Robinson, D. (1981).”The Salesman ambassador of Progress,”Journal of
Business Research, 8, 275-284.
41. Schank, R C. & R.P. Abelson (1977),”Scripts, Plans, Goals and
Understanding,” John Wiley & Sons, New York..
42. Scott, S. G,.(1994).” Determinants of Innovative Behavior : A path Model of
Individual Innovation in the Workplace,” Academy of Management Journal , 37,
580-607.
43. Solomon, M. R., Carol S., John A. C., & Evelyn G. G. (1985).” A Role Theory
Perspective on Dyadic Interactions : The Service Encounter,” Journal of
Marketing, 49 (4), 99-111.
44. Spencer, L. M., & Spencer, S. M. (1993).” Competence at Work,” New York :
John Wiley & Sons.
45. Taylor.(1978). Effect of dietary lysine levels on performance, nitrogen
metabolism and plasma amino acid concentrations of lactating sows. Anim.
Prod. 27:331-344.
46. Van Maanen, J. & E. H. Schein (1979), “Toward a theory of organizational
socialization,”in Barry M. Staw (eds.), Research in Organizational
Behavior,Vol. 1. Greenwich, CT: JAI Press. |