姓名 楊菁倩(Ching-Chien Yang) 查詢紙本館藏 畢業系所 企業管理學系 論文名稱 評量企業理財與提昇企業流程再造效能之決策模式
(The Decision Models for Evaluating Corporate Financing and Improving the Efficiency of Business Process Redesign)
檔案 [Endnote RIS 格式] [Bibtex 格式] [檢視] [下載]
摘要(中) 企業的理財決策與企業流程管理效能，是企業管理研究範疇中的兩大重要議題。企業評價、風險管理與最佳化是傳統的企業理的內涵。然而社會型態與科技快速變革，金融市場全球化以及企業組織之間的劇烈競爭，提高了企業經營與理財環境的不確定性與複雜度，公司理財決策是屬於多準則決策問題， 需要透過整合與利用真實可行的分析技術處理公司理財問題。
本研究提出兩個決策模式來評量企業理財與提昇企業流程再造效能之決策模式。第一個模式整合了「名目團體技術(NGT)」、「決策實驗室分析法(DEMATEL)」、「分析網路程序法(ANP)」與「0-1整數目標規劃法(ZOGP)」來提出一個整合的決策支援模式協助公司理財決策。第二個模式則是運用「名目團體技術(NGT)」與「決策實驗室分析法重要性(DEMATEL Composite Importance )」幫助評選導入企業流程再造的最佳實務項目，以改善企業流程再造的效能。
首先，第一個公司理財決策支援模式使用名目團體技術(NGT)來彙整公司經理人提出的理財準則或是目標，接著運用決策實驗室分析法 (DEMATEL)來處理評估準則之間的相依關係，並將它們轉換成「影響關係圖」；下一步驟是將決策實驗室分析法(DEMATEL)所得到的「影響關係圖」用來建立「分析網路程序法(ANP)」的網絡結構，進而求取各個方案的權重；最後，將「分析網路程序法(ANP)」所得到的權重納入「0-1整數目標規劃法(ZOGP)」，在充份使用有限資源的之下，求取最適當的公司理財工具，並進一步提供多種情境分析來驗證這的決策支援模式的有效性。第二個決策模式採用名目團體技術(NGT)與決策實驗室分析法重要性(DEMATEL Composite Importance)來整合管理階層觀點與勞工觀點的企業流程再造的最佳實務項目，選擇管理階層與勞工階層都認同、有共識的具有高度重要性的最佳實務項目來導入，可以降低勞工對於企業流程再造的抗拒，並提升改善企業流程再造效能，並且藉由醫療金屬製造廠的例子來闡述此模式之應用。
摘要(英) The corporate financing decisions and business process management are two important topics for business management research. The traditional financial discipline includes three tasks as valuation, risk management, and optimization. Many proposed normative financial decision models assume that a firm pursues the single objective of stockholder wealth maximization. However, the rapid social and technological changes, the globalization of financial markets, and the intensification of competition among organizations that have taken place have led to increasing uncertainty and complexity in the business and financial environment. The corporate financing decisions are the multiple criteria decision making (MCDM) problems that require addressing financial decision-making problems through integrated and realistic approaches utilizing sophisticated analytical techniques.
Moreover, business processes are a fundamental building block of organizational success. Business processes redesign (BPR) has been considered as an important manner for improving organizational performance. Yet, a general observations show BPR often does not lead to the desired results due to it is a time-consuming and costly affair with unpredicable results. Many BPR researchers argued that there is a clear need to improve the redesign process itself. The best practice items of redesign process evaluation and selection also need to consider the interdependent relationships among the criteria and alternatives. Few analytical tools exist to support the actual redesign of a business process, and most the proposed BPR tools are linked to effectiveness of BPR projects rather than efficiency of BPR projects. The limitations of existing BPR methodologies lack of a systematic approach and can not lead a process through a series of steps for the achievement of process redesign.
This study firstly aims to develop an integrated DMS model for corporate financing decisions. The integrated DMS model combines with the nominal group technology (NGT), Decision Making Trial and Evaluation Laboratory (DEMATEL) method, the Analytic Network Process (ANP) method, and the Zero-One Goal Programming (ZOGP) model. The DEMATEL method is used to deal with the interdependencies among criteria and convert them into the influence/impact-relation-map (IRM). The ANP method is used to build the network structure by using the IRM mapped by the DEMATEL method and then to determine the relative weights of alternatives. The combines ANP weights with the ZOGP model is used to derive the satisfactory corporate financing portfolio underlying the limited resources and environments. In addition, this study illustrates the application of the DMS model through an illustrated example and provides several scenario analyses to verify the effectiveness of this DMS model.
This study secondary aims to propose a hybrid model by adopting nominal group technology and the Decision Making Trial and Evaluation Laboratory (DEMATEL) composite importance to integrating and finding the best practices for improvement the efficiency of BPR, and we also illustrate a case to present the application of this hybrid model.
The main contributions of this study include proposed an integrated decision-making support model for corporate financing decisions and structured a hybrid model for integrating the organizational inner perspectives and improving the efficiency of business process redesign.
關鍵字(中) ★ 0-1目標規劃
關鍵字(英) ★ Analytic Network Process (ANP)
★ Best practice
★ Decision-Making Support (DMS)
★ Business Process Redesign (BPR)
★ DEMATEL composite importance (CI)
★ Multi-criteria Decision-Making (MCDM)
★ Corporate financing
★ Zero-One Goal Programming (ZOGP)
論文目次 Chapter 1 Introduction...............................1
1.1 Research Background............................1
1.2 Research Motivation and Purpose................6
1.3 Thesis Structure..............................10
Chapter 2 Literature Review.........................12
2.1 Corporate Financing...........................12
2.2 Literatures of Business Process Redesign......20
Chapter 3 The Methodological Framework and Model Design...............................................25
3.1 The Integrated Models for Corporate Financing Decision.............................................25
3.2 Integrated Decision-Making Support Model framework............................................27
3.2.1 Nominal Group Technique (NGT)..........27
3.2.2 DEMATEL Method.........................28
3.2.3 Analytic Network Process approach......31
3.2.4 Goal Programming Method................35
3.3 The hybrid model for improvement the efficiency of BPR..................................................37
3.4 A Hybrid Model Framework......................38
Chapter 4 Two Illustrative Cases and Discussions....41
4.1 Corporate financing...........................41
4.1.1 Constructing Corporate Financing Decision-Making Structures....................................42
4.1.2 Evaluating Relationships between Criteria by DEMATEL..............................................43
4.1.3 ANP Priority Weights...................45
4.1.4 Using the Zero-One Goal Programming Model................................................46
4.2 Improvement the efficiency of BPR ............49
4.2.1 Nominal Group Technology ..............50
4.2.2 DEMATEL of the extracted best practice items of BPR...............................................51
4.3 Discussions ...................................56
Chapter 5 Conclusions...............................60
參考文獻 Aghion, P. and Bolton, P. (1992). An incomplete contracts approach to financial contracting. Review of Economic Studies, 59, 473–494.
Akazawa, K., Nagata, H. and Tamura, H. (2003). Structural modeling of uneasy factors for creating safe, secure and reliable society. J. Pers. Finan. Econom., 18, 201-210.
Akter, T. and Simonovic, S. (2002). A General Overview of Multi-Objective Multiple-Participant Decision Making for Flood Management. Water Resources Research Report 41, Facility for Intelligent Decision Support, Department of Civil and Environmental Engineering, London, Ontario, Canada, Department of Civil and Environmental Engineering, London, Ontario, Canada.
Al-Mashari, M. and Zairi, M. (1999). BPR implementation process: An analysis of key success and failure factors. Business Process Management Journal, 5(1), 87–112.
Andrew, C. (1994). Computing at work: empowering action by low level users. Communication of the ACM, 37 (1), 53–105.
Aragonés-Beltrán, P., Aznar, J., Ferrís-Oñate, J., and García-Melón, M. (2008). Valuation of urban industrial land: an analytic network process approach. European Journal of Operational Research, 185(1), 322-339.
Baker, M. and Wurgler, J. (2000). The Equity Share in New Issues and Aggregate Stock Returns. Journal of Finance, 55(5), 2219–2257.
Baker, M. and Wurgler, J. (2002). Market Timing and Capital Structure. Journal of Finance, 57(1), 1–32.
Bashein, B., Markus, M. and Riley, P. (1994). Precondition for BPR success and how to prevent failures. Information Systems Management (Spring), pp. 7-13.
Berg, A. and Pottjewijd, P. (1997). Work1ow: continuous improvement by integral process management. Schoonhoven: Academic Service [in Dutch].
Bessler, W. and Booth, G.G. (1994). An Interest Rate Risk Management Model for Commercial Banks. European Journal of Operational Research, 74(2), 243-256.
Beynon, M.J. (2006). The Role of the DS/AHP in Identifying Inter-Group Alliances and Majority Rule Within Group Decision Making. Group Decision and Negotiation, 15, 21–42.
Bodie, Z. and Merton, R.C. (2000). Finance. Prentice-Hall, Upper Saddle River, New Jersey.
Bolton, P. and von Thadden, E.L. (1998). Blocks, Liquidity and Corporate Control. Journal of Finance, 53(1), 1–25.
Bradley, M., Jarrell. G. and Kim, E.H. (1984). On the existence of an optimal capital structure, theory and evidence. Journal of Finance, 39(3),857–880.
Brander, J. and Lewis, T. (1986). Oligopoly and Financial Structure: the Limited Liability Effect. American Economic Review, 76, 956–970.
Brand, N. and van der Kolk, H. (1995). Work1ow analysis and design. Deventer: Kluwer Bedrijfswetenschappen, [in Dutch].
Brynjolfsson, E. (1994). Technology’s True Payoff. Information Week, October 10, 34–36.
Butler, P. (1996). A strategic framework for health promotion in Darebin. A report to the East Preston and Northcote community health centers by the center for development and innovation in health, center for development and innovation in health, Melbourne, Australia.
Buzacott, J.A. (1996). Commonalities in reengineered business processes: models and issues. Management Science, 42(5), 768–82.
Çekyay, B., Gümüssoy, C.A., and Ertay, T. (2005). IS project selection based on fuzzy-ANP and ZOGP. In 35th International Conference on Computers and Industrial Engineering. Istanbul, Turkey, June 19-22.
Chang, C.W., Wu, C.R., Lin, C.T., and Lin, H.L. (2007). Evaluating digital video recorder systems using analytic hierarchy & analytic network processes. Information Sciences, 177(16), 3383-3396
Charnes, A., Cooper, W.W. and Ferguson, R. O. (1955).Optimal Estimation of Executive Compensation by Linear Programming. Management Science, 1(8), 138-151.
Charnes, A. and Cooper, W.W. (1961). Management model and industrial application of linear programming, 1, Wiley, New York.
Chen, R.S. and Shyu, J.Z. (2006). Selecting a weapon system using zero-one goal programming and analytic network process. Journal of Information & Optimization Sciences, 27(2), 379-399.
Chiu, Y.J., Chen, H.C., Tzeng, G.H., and Shyu, J.Z. (2006). Marketing strategy based on customer behaviour for the LCD-TV. International Journal of management and Decision Making, 7(2/3), 143-165.
Chung, S.H., Lee, A.H.I. and Pearn, W.L. (2005). Analytic network process (ANP) approach for product mix planning in semiconductor fabricator. International Journal of Production Economics, 96(1), 15-36.
Dag˘deviren, M. and Yuksel, I. (2008). Developing A Fuzzy Analytic Hierarchy Process (AHP) Model for Behavior-based Safety Management. Information Sciences, 178, 1717–1733.
Davenport, T. (1993). Process innovation: Redesign work through information technology. Boston, MA: Harvard Business School Press.
Davidson, W. (1993).Beyond re-engineering: The three phases of business transformation. IBM Systems Journal, 32(1), 65-79.
Delbecq, A.L. and Van de Ven, A.H. (1971). A Group Process Model for Problem Identification and Problem Planning. Journal of Applied Behavioral Science, 7, 466–492.
Demirtas, E.A. and Üstün, Ö. (2008). An integrated multiobjective decision making process for supplier selection and order allocation. Omega, The International Journal of Management Science, 36(1), 76-90.
Dewatripont, M. and Tirole, J. (1994). A theory of debt and equity: diversity of securities and manager-shareholder congruence. Quarterly Journal of Economics, 109, 1027–1054.
Diamond, D. (1991). Debt Maturity Structure and Liquidity Risk. Quarterly Journal of Economics, 106, 709–737.
Erwin, V.M. (1995). Successful reengineering demands IS/business partnerships. Sloan Management Review, 36 (4), 51–60.
Fisher, E.O., Heinkel, R. and Zechner, J. (1989). Dynamic capital structure choice: theory and tests. Journal of Finance, 44(1), 19–40.
Flannery, M. (1986). Asymmetric Information and Risk Debt Maturity Structure Choice. Journal of Finance, 41, 19–37.
Fluck, Z. (1999a). Capital Structure Decisions in Small and Large Firms: A Life–cycle Theory of Financing, Working paper, New York University.
Fluck, Z. (1999b). The Dynamics of the Management Shareholder Conflict. Review of Financial Studies, 12, 379–404.
Furey, T.R., Garlitz, J.L. and Kelleher, M.L. (1993). Applying Information Technology to Redesign. Planning Review, pp. 22, November.
Fontela, E. and Gabus, A. (1976). The DEMATEL Observer, DEMATEL 1976 Report. Switzerland, Geneva, Battelle Geneva Research Center. February 5, 2007, from http://homepage.sunrise.ch/mysunrise/agabus/eff'endi/dematel/dematel.html.
Fortson, J.C. and Dince, R.R. (1977). An Application of Goal Programming to the Management of a Country Bank. Journal of Bank Research, 7(4), 311-319.
Gabus, A. and Fontela, E. (1972). World problems, an invitation to further thought within the framework of DEMATEL. Switzerland, Geneva: Battelle Geneva Research Centre.
Gabus, A. and Fontela, E. (1973). Perceptions of the world problematique: Communication procedure, communicating with those bearing collective responsibility (DEMATEL report no. 1). Switzerland Geneva: Battelle Geneva Research Centre.
Golovin, J. (1997). Achieving stretch goals: best practices in manufacturing for the new millennium. New York: Prentice-Hall Editions.
Graham, J.R. and Harvey, C. (2001). The Theory and Practice of Corporate Finance: Evidence from the Field. Journal of Financial Economics, 60, 187-243.
Green, R. (1984). Investment Incentives, Debt, and Warrants. Journal of Financial Economics, 13, 115–136.
Grover, V., Jeong, S., Kettinger, W. and Teng, J. (1995). The implementation of business process redesign. Journal of Management Information Systems, 12(1), 109-144.
Guimaraes, T. and Bond, W. (1996). Empirically assessing the impact of BPR on manufacturing firms. International Journal of Operations and Production Management, 16(8), 5-28.
Hallikainen, P., Kimpimaki, H. and Kivijarvi, H. (2006). Supporting the Module Sequencing Decision in the ERP Implementation Process. Proceedings of the 39th Hawaii International Conference on System Sciences.
Hammer, M. (1990). Reengineering work: don’t automate, obliterate. Harvard Business Review, 104–112.
Hammer, M. and Champy, J. (1993). Redesign the corporation: a manifesto for business revolution, New York: Harper Business Editions.
Hammer, M. and Stanton, S. (1999). How process enterprises really work. Harvard Business Review, 77 (6), 108–118.
Hansmann, H. (1988). Ownership of the Firm. Journal of Law and Organization, 4(2), 267–304.
Harkness, W.L., Kettinger, W.J. and Segars, A.H. (1996). Sustaining process improvement and innovation in the information services function: lessons learned at the Bose corporation. MIS Quarterly, 20 (3), 349–368.
Hendry, J. (1995). Process reengineering and the dynamic balance of the organization. European Management Journal, 13 (1), 52–57.
Harris, M. and Raviv, A. (1988). Corporate control contests and capital structure. Journal of Financial Economics, 20, 55–86.
Heaton, J.B. (2002). Managerial optimism and corporate finance. Financial Management, 31, 33–45.
Hofacker, I. and Vetschera, R. (2001). Algorithmical approaches to business process design. Computers and Operations Research, 28(13), 1253–1275.
Holland, D. and Kumar, S. (1995). Getting past the obstacles to successful redesign. Business Horizons, 38(3), 79–85.
Hori, S. and Shimizu, Y. (1999). Designing methods of human interface for supervisory control systems. Control Engineering Practice, 7, 1413–1419.
Hung, Y.H., Chou, S.C.T., and Tzeng, G.H. (2006). Using a fuzzy group decision approach-knowledge management adoption. In APRU DLI 2006 conference, University of Tokyo, Japan, 8-10 November. Retrieved January 28, 2007, from http://apru2006.dir.u-tokyo.ac.jp/pdf/3b-3.pdf.
Ignizio, J.P. (1976). An Approach to the Capital Budgeting Problem with Multiple Objectives. The Engineering Economist, 21(4), 259-272.
Im, I., Sawy, O.A. and Hars, A. (1999). Competence and impact of tools for BPR. Information & Management, 36, 301-311.
Jansen-Vullers, M.H., Reijers, H.A. (2006). Business process redesign in healthcare: Towards a structured approach. INFOR: Information Systems and Operational Research, 43(4), 321–339.
Jensen, M. and Meckling, W. (1976). Theory of the Firm: Managerial Behavior, Agency Costs, and Ownership Structure. Journal of Financial Economics, 3(4), 305–360.
Jones, D.F., Tamiz, M. and Mirrazavi, S.K. (1998). Intelligent solution and analysis of goal programmes: the GPSYS system. Decision Support Systems, 23(4), 329–332.
Karsak, E.E., Sozer, S. and Alptekin, S.E. (2002). Product planning in quality function deployment using a combined analytic network process and goal programming approach. Computers & Industrial Engineering 44, 171–190.
Kettinger, W., Teng, J., and Guha, J. (1997). Business process change: A study of methodologies, techniques, and tools. MIS Quarterly, 21(1), 55–80.
King, W.R. (1994). Process reengineering: the strategic dimensions. Information System Management, 11(2), 71–73.
Kinosita, E. (2003). From AHP to ANP. Operations Research of Japan, 48(9), 677–683.
Klein, M., (1995). 10 principles of reengineering. Executive Excellence, 12 (2), 20.
Korhonen, A. (2000). Strategic Financial Management in a Multinational Financial Conglomerate: A Multiple Goal Stochastic Programming Approach, European Journal of Operational Research, 128(2), 418–434.
Kujačić, M. and Bojović, N.J. (2003). Organizational Design of Post Corporation Structure Using Fuzzy Multicriteria Decision Making. Computational & Mathematical Organization Theory, 9(1), 5–18.
Lee, S.M. and Lerro, A. J.l, (973). Optimizing the Portfolio Selection for Mutual Funds. Journal of Finance, 28 (5), 1087-1101.
Lemmon, M.L. and Zender, J.F. (2004). Debt capacity and tests of capital structure theories. Working paper.
Leung, L.C., Lam, K.C., and Cao, D. (2006). Implementing the balanced scorecard using the analytic hierarchy process and the analytic network process. Journal of the Operational Research Society, 57(6), 682-691.
Ligus, R.G. (1993). Methods to help reengineer your company for improved agility. Industrial Engineering, 25(1), 58-59.
Limam Mansar, S., Reijers, H.A. (2005). Best practices in business process redesign: Validation of a redesign framework. Computers in Industry, 56(5), 457–471.
Limam Mansar, S., Reijers, H.A. (2007). Best practices in business process redesign: Use and impact. Business Process Management Journal, 13(2), 193–213.
Limam Mansar, S., Reijers, H.A. and Ounnar, F. (2008). Development of a decision-making strategy to improve the efficiency of BPR. Expert Systems with Applications, 41(1).
Lin, C.J. and Wu, W.W. (2008). A causal analytical method for group decision-making under fuzzy environment. Expert Systems with Applications, 34(1), 205-213.
Lin, Y.H., Tsai, K.M., Shiang, W.J., Kuo, T.C., and Tsai, C.H. (2009). Research on using ANP to establish a performance assessment model for business intelligence systems. Expert Systems with Applications, 36(2), 4135-4146.
Liou, J.J.H., Tzeng, G.H., and Chang, H.C. (2007). Airline safety measurement using a novel hybrid model. Journal of Air Transport Management, 13(4), 243-249
Loewenthal, J.N. (1994). Reengineering the organization: a step by step approach to corporate revitalization. Quality Progress, 27(2), 61–63.
Loughran, T. and Ritter, J.R. (1995). The new issues puzzle. Journal of Finance, 50, 23–51.
Lucas, H.C., and Moor, Jr. J.R., (1976). A Multiple-Criterion Scoring Approach to Information System Project Selection, INFOR, 14(1), 1–12.
Lucas, D.J. and McDonald, R.L. (1990). Equity Issues and Stock Price Dynamics. Journal of Finance, 45(4), 1019–1043.
Malone, T.W., Crowston, K., Lee, J. and Pentland, B. (1999). Tools for inventing organizations: Toward a handbook of organizational processes. Management Science, 45(3), 425-443.
Markowitz, H. (1956). The optimization of a quadratic function subject to linear constraints. Naval Research Logistics Quarterly, 3, 111–133.
Martin, J. (1978). The best practice of business. London: John Martin Publishing.
Marques, M.O. and Coutinho dos Santos, M.J. (2004). Capital Structure Policy and Determinants: Theory and Managerial Evidence. EFMA 2004 Basel Meetings Paper.
Meade, L.M. and Sarkis, J. (1999). Analyzing organizational project alternatives for agile manufacturing processes: an analytical network approach. International Journal of Production Research, 37(2), 241-261.
Meade, L.M. and Presley, A. (2002). R&D project selection using the analytic network process. IEEE Transactions on Engineering Management, 49(1), 59-66.
Miller, M. (1977). Debt and taxes. Journal of Finance, 32, 261–275.
Milgrom, P. and Roberts, J. (1992). Economics, Organization and Management. Englewood Cliffs (NJ), Prentice–Hall.
Modigliani, F. and Miller, M. (1958). The Cost of Capital, Corporate Finance and the Theory of Investment. American Economic Review, 48(3), 261–297.
Moreno-Jiménez, J.M., Aguarón, J., Raluy, A. and Turón, A. (2005). A Spreadsheet module for consensus building in AHP group decision making. Group Decision and Negotiation, 14(2), 89–108
Moreno-Jiménez, J.M., Aguarón, J. and Escobar, M.T. (2008). The Core of Consistency in AHP-Group Decision Making. Group Decision and Negotiation, 17(3), 249–265.
Motwani, J., Kumar, A. and Jiang, J. (1998). Business process reengineering: a theoretical framework and an integrated model. International Journal of Operations & Production Management, 18(9/10), 964–77.
Myers, S. (1977). Determinants of Corporate Borrowing. Journal of Financial Economics, 5(2), 147–175.
Myers, S. (1984). The Capital Structure Puzzle. Journal of Finance, 39(3), 575–592.
Myers, S. and Majluf, N. (1984). Corporate financing and investment decisions when firm have information investors do not have. Journal of Financial Economics, 13, 187–221.
Myers, S. (1993). Still searching for optimal capital structure. Continental Bank Journal of Applied Corporate Finance, 6(1), 4–14.
Nissen, M.E. (1988). Redesigning redesign through measurement driven inference. MIS Quarterly, 22, 509–534.
Pal, B.B., Moitra, B.N. and Maulik, U. (2003). A goal programming procedure for fuzzy multiobjective linear fractional programming problem. Fuzzy Set and Systems, 139, 395–405.
Peppard, J., Rowland, P., (1995). The essence of business process reengineering. New York: Prentice-Hall Editions.
Pinegar, J.M. and Wilbricht, L. (1989). What managers think of capital structure theory: a survey. Financial Management, 18, 82–91.
Pollalis, Y.A. (1996). A System approach to change management: integrating IS planning, BPR, and TQM. Information Systems Management, 13, 19–25.
Poyssick, G. and Hannaford, S. (1996). Workf1ow redesign. Mountain View: Adobe Press Editions.
Raz, T. and Elnathan, D. (1999). Activity based costing for programs. International Journal of Project Management, 17, 61 – 67.
Reijers, H.A. (2003). Design and control of workflow processes: Business process management for the service industry. Berlin: Springer-Verlag.
Reijers H.A., Goverde, RHJJM., (1998). Resource management: a clear-headed approach to ensure efficiency. Workflow Magazine, 4(6), 26–8. [in Dutch].
Reijers, H.A. and Liman Mansar, S. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33, 283–306.
Roberts, M.R. and Sufi, A. (2007). Control Rights and Capital Structure: An Empirical Investigation. Working Paper.
Romero, C. (2001). Extended lexicographic goal programming: a unifying approach. Omega, 29, 63–71.
Roy, B. (1968). Classement et choix en presence de points de vue multiples: La methode ELECTRE. Revue Francaise d’Informatique et de Recherche Operationnelle, 8, 57–75.
Rupp, R.O. and Russell, JR. (1994). The golden rules of process redesign. Quality Progress, 27(12), 85–92.
Saaty, R.W. (2003). The analytic hierarchy process (AHP) for decision making and the analytic network process (ANP) for decision making with dependence and feedback. Creative Decisions Foundation.
Saaty, T.L. (1980). The analytic Hierarchy process. McGraw-Hill, New York.
Saaty, T.L. (1996). The Analytic Network Process, RWS Publications, Inc.
Saaty, T.L. and Vargas, L.G. (1998). Diagnosis with dependent symptoms: bayes theorem and the analytic hierarchy process. Operations Research, 46(4), 491–502.
Saaty, T.L. (2001). The Analytic Network Process, RWS Publications, Pittsburgh.
Saaty, T.L. and Takizawa, M. (1986). Dependence and independence: From linear hierarchies to nonlinear networks. European Journal of Operational Research, 26, 229–237.
Sarkis, J. (1999). A methodological framework for evaluating environmentally conscious manufacturing programs. Computers and Industrial Engineering, 36(4), 793–810.
Sarkis, J. (2003). Quantitative models for performance measurement systems–Alternate considerations. International Journal of Production Economics, 86, 81–90.
Scott, J. (1976). A theory of optimal capital structure. The Bell Journal of Economics and Management Science, 7, 33–54.
Seidmann, A. and Sundararajan, A. (1997). The effects of task and information asymmetry on business process redesign. International Journal of Production Economics, 50(2/3), 117–128.
Sekitani, K. and Takahashi, I. (2001). A unified model and analysis for AHP and ANP. Journal of the Operations Research Society of Japan, 44(1), 67–89.
Seyed-Hosseini, S.M., Safaei, N., and Asgharpour, M.J. (2006). Reprioritization of failures in a system failure mode and effects analysis by decision making trial and evaluation laboratory technique. Reliability Engineering & System Safety, 91(8), 872-881.
Sharda, R. and Musser, K.D. (1986). Financial Futures Hedging via Goal Programming. Management Science, 32(8), 933-947.
Shyur, H.J. (2003). A semi-structured process for ERP systems evaluation: applying analytic network process. Journal of E-Business, 5(1), 33–49.
Spronk, J. (1981). Interactive Multiple Goal Programming: Applications to Financial Planning, Martinus Nijhoff Publishing, Boston, 10-29 and 195-247.
Spronk, J., Steuer, R.E. and Zopounidis, C. (2005). Multicriteria decision aid/analysis in finance. Springer International, New York.
Steuer, R.E. and Na, P. (2003). Multiple Criteria Decision Making Combined with Finance: A Categorized Bibliographic Study. Multiple Criteria Applications in Finance.
Stulz, R. (1988). Managerial Control of Voting Rights, Financing Policies and the Market for Corporate Control. Journal of Financial Economics, 20, 25–54.
Tamura, H., Akazawa, K. and Nagata, H. (2002). Structural modeling of uneasy factors for creating safe, secure and reliable society. SICE System Integration Division Annual Conference, 330–340.
Tamura, H. Okanishi, H. and Akazawa, K. (2003a). Structural Modeling and Systems Analysis of Various Factors for Realizing Safe, Secure and Reliable Society. DSTIS2003, 2003.
Tamura, H., Nagata, H. and Akazawa, K. (2003b). Structural Modeling and Systems Analysis of Various Factors for Realizing Safe, Secure and Reliable Society. International Conference on Decision Support for Telecommunications and Information Society.
Tamura, H. and Akazawa, K. (2005). Structural modeling and systems analysis of uneasy factors for realizing safe, secure and reliable society. Journal of Telecommunication and Information Technology, 3, 64-72.
Tinnila, M. (1995). Strategic perspective to business process redesign. Business Process Re-engineering & Management Journal, 1(1), 44–59.
Titman, S. (1984). The Effect of Capital Structure on A Firm's Liquidation Decision. Journal of Financial Economics, 13, 137–151.
Tsai, W.H. and Chou, W.C. (2009). Selecting Management Systems for Sustainable Development in SMEs: A Novel Hybrid Model Based on DEMATEL, ANP, and ZOGP. Expert Systems with Applications, 36(2), 1444–1458.
Tsai, W.H. and Hsu, J.L. (2008). Corporation Social Responsibility Programs Choice and Costs Assessment in the Airline Industry-A Hybrid Model. Journal of Air Transport Management, 14(4), 188-196.
Tzeng, G.H., Chiang, C.H. and Li, C.W. (2007). Evaluating intertwined effects in e-learning programs: A novel hybrid MCDM model based on factor analysis and DEMATEL. Expert Systems with Applications, 32(4), 1028–1044.
Valiris, G. and Glykas, M. (1999). Critical review of existing BPR methodologies. Business Process Management Journal, 5(1), 65–86.
van de ven, A.H., and Delbecq, A.L. (1971). Nominal versus Interacting Group Processes for Committee Decision-Making Effectiveness. Academy of Management Journal, 1971(June).
van de ven, A.H., and Delbecq, A.L. (1972). The Nominal Group as A Research Instrument for Exploratory Health Studies. American Journal of Public Health, 62, 337-342.
van der Aalst, WMP., (2000). Reengineering knock-out processes. Decision Support Systems, 30(4), 451–68.
van Hee, K.M., Reijers, H.A., Verbeek, H.M.W. and Zerguini, L. (2001). On the optimal allocation of resources in stochastic work1ow nets. In:Djemame K, Kara M, editors. Proceedings of the Seventeenth UK Performance Engineering Workshop. Leeds: Print Services University of Leeds, 23–34.
van der Aalst, WMP, van Hee, KM., (2002). Work1ow management: models, methods, and systems. Cambridge: MIT Press Editions.
Wey, W.M. and Wu, K.T. (2007). Using ANP priorities with goal programming in resource allocation in transportation. Mathematical & Computer Modelling, 46(7/8), 985-1000.
Whitman, M. (1996). IT divergence in reengineering support: performance expectations vs. perceptions. Information & Management, 30 (5), 239–250.
Wu, L.L. (2002). A model for implementing BPR based on strategic perspectives: an empirical study. Information & Management, 39, 313–324.
Wu, W.W. and Lee, Y.T. (2007a). Developing global managers’ competencies using the fuzzy DEMATEL method. Expert Systems with Applications, 32(2), 499-507.
Wu, W.W. and Lee, Y.T. (2007b). Selecting knowledge management strategies by using the analytic network process. Expert Systems with Applications, 32(3), 841-847.
Wu, W.W. (2008). Choosing knowledge management strategies by using a combined ANP and DEMATEL approach. Expert Systems with Applications, 35(3), 828-835.
Yamazaki, M., Ishibe, K., Yamashita, S., Miyamoto, I., Kurihara, M. and Shindo, H. (1997). An analysis of Obstructive Factors to Welfare Service Using DEMATEL method. Reports of Faculty of Engineering, Yamanashi University 48, 25–30.
Yang, J.L., Chiu, H.N., Tzeng, G.H. and Yeh, R.H. (2008). Vendor selection by integrated fuzzy MCDM techniques with independent and interdependent relationships. Information Sciences, 178, 4166–4183.
Zapf M, Heinzl A., (2000). Evaluation of generic process design patterns: an experimental study. In: Van der Aalst WMP et al., editors. Business process management. Lecture notes in computer science, vol. 1806. Berlin: Springer, p. 83–98.
Zwiebel, J. (1996). Dynamic capital structure under managerial entrenchment. American Economic Review, 86, 1197–1215.
指導教授 蔡文賢(Wen-Hsien Tsai) 審核日期 2009-7-7 推文 facebook plurk twitter funp google live udn HD myshare reddit netvibes friend youpush delicious baidu