參考文獻 |
1. Belsley, D.A., Kuh, E., and Welsch, R.E. (1980), Regression Diagnostics: Identifying Influential Data and Sources of Collinearity, John Wiley and Sons, New York.
2. Berry, L.L., Shankar, V., Parish, J.T., Cadwallader, S. and Dotzel, T. (2006), “Creating New Markets through Service Innovation,” Sloan Management Review, Winter, pp: 56-63.
3. Besanko, D, Dranove, D., Shanley, M. and Schaefer, S. (2004), Economics of Strategy, John Wiley and Sons, New York.
4. Bochenek, G. M. and Ragusa, J. M. (2004), “Improving Integrated Project Team Interaction through Virtual (3D) Collaboration,” Engineering Management Journal, 16(2), pp: 3-12.
5. Boubekri, N. (2001), “Technology enablers for supply chain management,” Integrated Manufacturing Systems, 12(6), pp: 394-399.
6. Burns, T. and Stalker, G.M. (2001), The Management of Innovation, Oxford University Press, New York.
7. Clemons, E., Reddi, S., and Row, M. (1993), “The Impact of Information Technology on the Organization of Economic Activity: The ‘Move to the Middle’ Hypothesis,” Journal of Management Information Systems, 10(2), pp: 9-35.
8. Cooper, D.R. and Schindler, P.S. (2003), Business Research Methods, McGraw-Hall Companies, Inc., New York.
9. Cooper, R.G. (1992), “Stage-Gate Systems for New Product Success,” Marketing Management, 1(4), pp.20-29.
10. Cooper, R.G. and Edgett, S.J. (1996), “Critical Success Factors for New Financial Services: A Stage-Gate Approach Streamlines the New Product Development Process,” Marketing Management, 5(3), pp.26-37.
11. Creswell, J.W. (1994), Research Design: Qualitative and Quantitative Approaches, SAGE Publications, Inc., California.
12. Creswell, J.W. (1998), Qualitative Inquiry and Research Design: Changing Among Five Traditions, SAGE Publications, Inc., California.
13. De Brentani, U. and Ragot, E. (1996), “Developing New Business-to-Business Professional Services: What Factors Impact Performance?” Industrial Marketing Management, 25(6), pp.517-531.
14. Den Hertog, P. (2000), “Knowledge-intensive Business Services as Co-Producers of Innovation,” International Journal of Innovation Management, 4(4), pp: 491-528.
15. Devaraj, S. and Kohli, R. (2003), “Performance Impacts of Information Technology: Is Actual Usage the Missing Link,” Management Science, 49(3), pp: 273-289.
16. Dhayagude, T., Jayagopal, M., Manayathara, T., Suri, S., and Yaga, A. (2001), Is the IDM Model Doomed…, Kellogg Graduate School of Management, Northwestern University.
17. Ding, H. and Peters, L.S. (2000), “Inter-firm Knowledge Management Practices for Technology and New Product Development in Discontinuous Innovation,” International Journal of Technology Management, 20(5-8), pp: 588-600.
18. Draper, N.R. and Smith, H. (1998), Applied Regression Analysis, 3rd edition, John Willy and Sons, New York.
19. Dyer, J.H. and Singh, H. (1998), “The Relational View: Cooperative Strategy and Sources of Inter-organizational Competitive Advantage,” Academy of Management Review, 23(4), pp: 660-679.
20. Edvardsson, B. and Olsson, J. (1996), “Key Concepts for New Service Development,” The Service Industry Journal, 16(2), pp: 140-164.
21. Froehle, C.M., Roth, A.V., Chase, R.B. and Voss, C.A. (2000), “Antecedents of New Service Development Effectiveness: An Exploratory Examination of Strategic Operations Choice,” Journal of Service Research, 3(1), pp: 3-17.
22. Gallouj, F. and Weinstein, O. (1997), “Innovation in Services,” Research Policy, 26, pp: 537-556.
23. Grant, R.M. (1995), “A Knowledge-based Theory of Inter-firm Collaboration,” Academy of Management Journal, Best Papers Proceedings, pp: 17-22.
24. Grant, R.M. (1996), “Toward a Knowledge-based Theory of the Firm,” Strategic Management Journal, 17, pp: 109-122.
25. Grover, V., Teng, J., and Fiedler, K. (2002), “Investigating the Role of Information Technology in Building Buyer-Supplier Relationships,” Journal of Association for Information Systems, 3, pp: 217-245.
26. Gunter, K. and Butler, P. (1999), “A Comparison of Two Case Studies Illustrating the Use of a Collaborative Information System to Support Competitive Advantage,” International Journal of Technology Management, 18(5-8), pp: 549-561.
27. Heiman, B. and Nickerson, J.A. (2002), “Towards Reconciling Transaction Cost Economics and the Knowledge-based View of the Firm: The Context of Inter-firm Collaborations,” International Journal of the Economics of Business 9(1), pp: 97-116.
28. Hitt, L. and Brynjolfsson, E. (1996), “Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value,” MIS Quarterly, 20(2), pp: 121-142.
29. Holbrook, D., Cohen, W.M., Hounshell, D.A., and Klepper, S. (2000), “The Nature, Sources, and Consequences of Firm Differences in the Early History of the Semiconductor Industry,” Strategic Management Journal, 21, pp: 1017-1041.
30. Humphreys, P.K., Lai, M.K. and Sculli, D. (2001), “An inter-organizational information system for supply chain management,” International Journal of Production Economics, 70, pp: 245-255.
31. IC Insights (2005), The McClean Report, IC Insights Inc., Arizona.
32. Kim, W., Chung, M. J., Qureshi, K. and Choi, Y. K. (2006), “WSCPC: An architecture using semantic web services for collaborative product commerce,” Computers in Industry, 57, pp: 787-796.
33. Kogut, B. and Zander, U. (1992), “Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology,” Organization Science, 3, pp: 383-397.
34. Krause, D.R., Handfield, R.B., and Scannell, T.V. (1998), “An empirical investigation of supplier development: Reactive and strategic processes,” Journal of Operation Management, 17(1), pp: 39-58.
35. Krueger, R.A., and Casey M.A. (2000), Focus Group: A Practical Guide for Applied Research, SAGE Publications, Inc., California.
36. Kumar K. and Van Diesel, H.G. (1996), “Sustainable Collaboration: Managing Conflict and Cooperation in Inter-organizational Systems,” MIS Quarterly, 20(3), pp: 279-301.
37. Lam, P.K. and Chin, K.S. (2004), “Project factors influencing conflict intensity and handling style in collaborative NPD,” Creativity and Innovation Management, 13(1), pp: 52-62.
38. Lam, P.K. and Chin, K.S. (2005), “Identifying and prioritizing critical success factors for conflict management in collaborative new product development,” Industrial Marketing Management, 34, pp: 761-772.
39. Langlois, R.N. and Steinmueller, W.E. (2000), “Strategy and Circumstance: The Response of American Firms to Japanese Competition in Semiconductors, 1980-1995,” Strategic Management Journal, 21, pp: 1163-1173.
40. Laroche, M., Bergeron, C. and Goutaland, C. (2001), “A Three-Dimensional Scale of Intangibility,” Journal of Service Research, 4(1), pp: 26.
41. Lovelock, C.H. (1992), Managing Services: Marketing, Operations, and Human Resources, 2nd edition, Prentice Hall, Englewood Cliffs, New Jersy.
42. Macher, J., Mowery, D., and Simcoe, T. (2002), “e-business and disintegration of the semiconductor industry value chain,” Industry and Innovation, 9(3), pp: 155-181.
43. Matt, M. and Wolff, S. (2004), “Incentives, Coordination and Learning in Government-sponsored vs. Spontaneous Inter-firm Research Cooperation,” International Journal of Technology Management, 27(8), pp: 694-711.
44. Max, J.M., Fernando, T. and Dew, P. (1998), “A Distributed Virtual Environment for Collaborative Engineering,” Presence: Teleoperators and Virtual Environments, 7(3), pp: 241-261.
45. Melville, N., Kraemer, K, and Gurbaxani, V. (2004), “Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value,” MIS Quarterly, 28(2), pp: 283-322.
46. Menor, L.J., Tatikonda, M.V. and Sampson, S.E. (2002), “New Service Development: Areas for Exploitation and Exploration,” Journal of Operations Management, 20(2), pp: 135-157.
47. Miles, I. (2008), “Patterns of Innovation in Service Industries,” IBM Systems Journal, 47(1), pp: 115-128.
48. Miozzo, M. and Dewick, P. (2004), “Networks and Innovation in European Construction: Benefits from Inter-organisational Cooperation in a Fragmented Industry,” International Journal of Technology Management, 27(1), pp: 68-89.
49. Monteverde, K. (1995), “Technical dialog as an incentive for vertical integration in the semiconductor industry,” Management Science, 41(10), pp: 1624-1638.
50. Moran, P and Ghoshal, S. (1996), “Theories of Economic Organization: The Case for Realism and Balance,” Academy of Management Review, 21(1), pp: 58-72.
51. Morgan, D.L. and Krueger, R.A. (1998), The Focus Group Kits, SAGE Publications, Inc., California.
52. Myers, R. (1990), Mplus: The comprehensive modelling program for applied researchers, Muthen and Muthen, Los Angeles.
53. Neubert, G., Ouzrout, Y. and Bouras, A. (2004), “Collaboration and Integration through Information Technologies in Supply Chain,” International Journal of Technology Management, 28(2), pp: 259-273.
54. Nie, W. and Kellogg, D.L. (1999), “How Professors of Operations Management View Service Operations?” Production and Operations Management, 8(3), pp: 339-355.
55. Nunnally, J.C. (1978), Psychometric Theory, McGrew-Hall, New York.
56. Raghunathan, S. and Yeh, A.B. (2001), “Beyond EDI: Impact of Continuous Replenishment Program (CRP) Between a Manufacturer and Its Retailers,” Information Systems Research, 12(4), pp: 406-419.
57. Ramesh, B. and Tiwana, A. (1999), “Supporting Collaborative Process Knowledge Management in New Product Development Teams,” Decision Support Systems, 27, pp: 213-235.
58. Rodgers, P.A., Caldwell, N.H.M., Huxor, A.P., and Clarkson, P.J. (1999), “Webcadet: A knowledge management support system for new product development,” 6th International Product Development Management Conference, 5(9), pp: 937-948.
59. Sabherwal, R. and Chan, Y.E. (2001), “Alignment between Business and IS Strategies: A Study of Prospectors, Analysers, and Defenders,” Information Systems Research, 12(1), pp: 11-33.
60. Sampson, S.E. (2001), Understanding Service Businesses: Applying Principles of the Unified Service Theory, 2nd edition, John Wiley and Sons, New York.
61. Sampson, S.E. and Froehle, C.M. (2006), “Foundations and Implications of a Proposed Unified Services Theory,” Production and Operations Management, 15(2), pp: 329-343.
62. Smith, H.L. and Dickson, K. (2003), “Geo-cultural Influences and Critical Factors in Inter-firm Collaboration,” International Journal of Technology Management, 25(1-2), pp: 34-51.
63. Storey, C. and Easingwood, C. (1996), “The Impact of the New Product Development Project on the Success of Financial Services,” Service Industry Journal, 13(3), pp: 40-54.
64. Suarez-Villa, L. (2004), “Collaboration in Biotechnology: How Inter-firm Relations Strengthen Research Efforts in the USA,” International Journal of Technology Management, 27(5), pp: 452-464.
65. Subramani, M. (2004), “How do suppliers benefit from information technology use in supply chain relationships?” MIS Quarterly, 28(1), pp: 45-73.
66. Sundbo, J. (1998), The Organization of Innovation in Services, Roskilde University Press, Frederiksberg, Denmark.
67. Swanson, E.B. (1994), “Information Systems Innovation among Organizations,” Management Science, 40(9), pp: 1069-1092.
68. Tax, S.S. and Stuart, I.F. (1997), “Designing and Implementing New Services: The Challenges of Integrating Service Systems,” Journal of Retailing, 73(1), pp: 105-134.
69. Tiwana, A. and Ramesh, B. (2001), “A design knowledge management system to support collaborative information product evolution,” Decision Support Systems, 31, pp: 241-262.
70. Tornatzky, L.G. and Fleischer, M. (1990), The Processes of Technological innovation, Lexington Books, Lexington, MA.
71. TSMC (2001), TSMC Foundry Service Manual, 2nd Edition, Hsin-Chu.
72. Tushman, M.L. and O’Reilly, C.A. III (1996), “Ambidextrous Organizations: Managing Evolutionary and Revolutionary Change,” California Management Review, 38(4), pp: 8-30.
73. Van Riel, A., Lemmink, J. and Ouwersloot, H. (2004), “High-Technology Service Innovation Success: A Decision-Making Perspective,” International Journal of Innovation Management, 21, pp: 348-359.
74. Vargo, S.L. and Lusch, R.F. (2004), “The four service marketing myths: Remnants of a goods-based, manufacturing model,” Journal of Service Research, 6(4), pp: 324.
75. Wheelwright, S. and Clark, K. (1992), Revolutionizing Product Development, The Free Press, New York.
76. Williamson, O.E. (1999), “Strategy Research: Governance and Competence Perspectives,” Strategic Management Journal, 20(12), pp: 1087-1108.
77. Xie, J., Song, X.M., and Stringfellow, A. (1998), “Interfunctional conflict, conflict resolution, styles, and new product success: A four-culture comparison,” Management Science, 44(12), pp: 193-206.
78. Xu, H., Sharma, S. K., and Hackney, R. (2005), “Web services innovation research: Towards a dual-core model,” International Journal of Information Management, 25, pp: 321-334.
79. Zahay, D., Griffin, A., and Fredericks, E. (2004), “Sources, uses, and forms of data in the new product development process,” Industrial Marketing Management, 33, pp: 657-666. |