尋求卓越：中小企業資訊部門的管理之個案研究

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姓名

許瓊慧(Chiung-Huei Shiu) 查詢紙本館藏

畢業系所

資訊管理學系在職專班

論文名稱

尋求卓越：中小企業資訊部門的管理之個案研究
(In Search of Excellence: A Case Study of Driving IT Department in a Small and Medium Business)

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摘要(中)

就公司來說，要在這個資訊年代存續下來，靠的不只是公司的大小或運氣，更重要的是公司擁有對環境變化迅速適應、持續創新、和直擊組織目標決策的能力。保持競爭力是不夠的，因此，很多現代組織緊抱著資訊科技的策略和建置來尋求卓越或出色傑出。對當代組織來說，資訊部門運作流暢和有效率是相當重要的課題，特別是對中小企業來說。然而，資訊、科技、和可用資源的不足卻阻礙了有助於組織目標達成之有效資訊科技策略的形成和建置。
　　本研究以脈絡論透視法結合相關組織理論及資訊科技仔細地描述和分析一個中小型製造業的個案公司其資訊策略形成和建置的過程。藉由本個案研究和相關文獻的探討，作者為資訊部門管理建構了一個透視法；同時，這個個案研究也發展出在這個領域中可做為未來研究基礎的一些意涵。

摘要(英)

For a firm to have survived in this Information Age is not just because of the firm’s size or good luck, it is more important for the firm to own a capacity to adapt to changing conditions in the environment swiftly, to innovate continuously, and to take decisive actions that move the organization towards its goals straightly. Keeping competitiveness is not enough; therefore, many contemporary organizations grasp information technology strategy and implementation to search for excellence or being excellent. Driving the IT department fluently and effectively is a very important issue in contemporary organizations, especially for small and medium-sized businesses (SMBs). However, lack of information, technology, and usable resources hamper the formation and implementation of effective IT strategies towards the organizational goals.
This study thoroughly describes and analyzes a case of IT strategy formation and implementation processes in a small and medium-sized manufacturing firm from a Contextualist Perspective along with related organizational theories and information science. Through the case study and the review of related literatures, the author constructed a perspective for IT department management; and this case study is also used to develop some general implications on this area, which can be taken as the base for future investigation.

關鍵字(中)

★ 資訊科技管理
★ 策略校準
★ 脈絡論透視法
★ 知識傳輸
★ 程序符合
★ 企業資源規劃系統遷移
★ 委外
★ 動態專案管理

關鍵字(英)

★ ERP migration
★ Outsourcing
★ Knowledge transfer
★ Contextualist perspective
★ Strategic alignment
★ IT management
★ Dynamic project management
★ Process fit

論文目次

Table of Content
1. INTRODUCTION 1
2. LITERATURE REVIEW AND THEORETICAL FRAMEWORK 3
2.1 CONTEXTUALIST PERSPECTIVE 5
2.2 ALIGNING BUSINESS AND IT STRATEGIES: THE STRATEGIC ALIGNMENT MODEL 8
2.3 KNOWING ORGANIZATION: THREE MODES OF STRATEGIC INFORMATION USE 14
2.4 INFORMATION SYSTEM PROJECT MANAGEMENT 17
2.4.1 Project Management 17
2.4.2 The Role of Project Manager: Then and Now 19
2.4.3 The Role of Information System Project Manager 20
2.4.4 Dynamic Project Management 25
2.5 THEORETICAL FRAMEWORK 26
3. RESEARCH METHODS 29
3.1. RESEARCH METHODS 29
3.2 DATA COLLECTION AND DATA ANALYSIS 30
3.3 RESEARCH PROCESS & PROPOSAL 34
4. CASE DESCRIPTION AND ANALYSIS 37
4.1 CASE FIRM’S PROFILE 37
4.2 OVERVIEW OF EVENTS AND ACTIONS 39
4.3 MULTINATIONAL CULTURE AND POLITICAL 40
4.3.1 Overview of Business Culture 42
4.3.2 Multinational Culture in Political 44
4.3.3 Matching Business Culture and Strategy Leads to Effective Performance 46
4.4 OVERVIEW OF DRIVING IT DEPARTMENT IN FIRM S 48
4.4.1 The Difficulties of Driving IT Department in Firm S 48
4.4.2 IT management in Firm S 50
4.4.3 IT Outsourcing in Firm S 62
4.5 MAIN IMPLEMENTED LARGE-SCALE IS PROJECTS 62
4.6 ERP 62
4.6.1 ERP in Taiwan 64
4.6.2 ERP in Kunshan 65
4.7 PDM 66
5. IMPLICATIONS AND CONCLUSION 69
5.1 MACRO- AND MICRO- ENVIRONMENTS, BUSINESS STRATEGY, AND IT STRATEGY 69
5.2 IT STRATEGY AND IMPLEMENTATION IN THE REAL WORLD 72
5.3 IT DEPARTMENT MANAGEMENT IN A SMALL AND MEDIUM-SIZED FIRM 74
5.4 THE GENERAL CONCEPTUAL FRAMEWORK FOR IT MANAGEMENT IN A SMALL AND MEDIUM-SIZED BUSINESS 76
5.5 CONCLUSION 78
REFERENCES 80

參考文獻

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[8] http://www.VendorI.com, the web site of iERP system.
[9] http://www.VendorO.com, the web site of Firm S’s PDM vendor.
[10] http://www.yahoo.com, the data search engine.

指導教授

王存國(Eric T.G. Wang)

審核日期

2004-7-17

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