博碩士論文 92421038 詳細資訊




以作者查詢圖書館館藏 以作者查詢臺灣博碩士 以作者查詢全國書目 勘誤回報 、線上人數:5 、訪客IP:34.204.189.171
姓名 劉正昱(Cheng-Yu Liu)  查詢紙本館藏   畢業系所 企業管理學系
論文名稱 人格特質與心理契約對員工組織承諾與離職傾向之影響-以旅館飯店業為例
相關論文
★ 證券公司財務比率與股價關係之探討—以三家證券公司為例★ 主管與部屬交換關係品質、心理賦能對員工工作滿足之影響─內外控人格干擾效果之探討
★ 轉換型領導、團隊凝聚力、信任與組織公民行為之相關研究-以研發人員為例★ 跨國企業之供應商評選與管理–以A公司為例
★ 新產品開發流程及績效評估 – 以某電感製造廠M公司為例★ 主管與部屬交換關係對員工工作績效與組織公民行為之影響—以員工心理賦能為中介效果
★ 領導部屬交換關係、工作角色感知與工作績效之研究★ 工作角色感知、負向回饋探詢行為與工作績效之研究
★ 領導與部屬交換關係、組織公平知覺對員工的幫助行為意願與組織承諾之影響 — 以中國華東地區電子廠商為例★ 人格特質、工作壓力、工作投入與組織公民行為之相關研究-以警政人員為研究對象
★ 領導與部屬交換關係、信任、上司支持與組織公民行為之相關研究-以醫護人員為例★ 面試情境之個人與組織契合度知覺對工作錄取決定之影響
★ 企業履行社會責任對於員工工作滿意度和組織承諾以及工作績效之影響★ 以多層次觀點探討群體互賴與組織公民行為之關係:群體凝聚力的中介影響
★ 後進者技術獲取模式之研究─以LED與太陽能產業為例★ 以科技接受模式、知覺娛樂性與從眾行為探討虛擬社群的使用意圖─以Facebook為例
檔案 [Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   至系統瀏覽論文 ( 永不開放)
摘要(中) 在現今競爭日趨激烈的環境,員工與雇主關係緊張,要如何留住好員工,必須組織能夠站在員工的角度,去檢視組織的各項決策對於員工的影響。心理契約便是員工與組織彼此互相期待,相信另一方會遵循彼此關係的內容,執行應盡的義務。而不同的人格特質對於組織會形成不同類型的的心理契約,進而影響到員工的組織承諾感與離職傾向。
為了探討這彼此間的關係,本研究以旅館飯店業為對象,採用問卷的方式,得到以下的結論:
1.員工的人格特質對其與組織形成之心理契約類型有影響關係。
2.心理契約之類型對於員工的組織承諾有影響關係。
3.員工的組織承諾對其離職傾向有負向影響關係。
4.員工的人格特質會經由其心理契約類型之中介,影響其組織承諾。
關鍵字(中) ★ 人格特質
★ 心理契約
★ 組織承諾
★ 離職傾向
關鍵字(英)
論文目次 目 錄
第一章 緒論………………………………………………………………………1
第一節 研究動機……………………………………………………………1
第二節 研究目的……………………………………………………………3
第三節 研究流程……………………………………………………………4
第二章 文獻探討…………………………………………………………………5
第一節 心理契約……………………………………………………………5
第二節 人格特質……………………………………………………………8
第三節 組織承諾…………………………………………………………..12
第四節 離職傾向…………………………………………………………..15
第五節 人格特質、心理契約、組織承諾與離職傾向之相關研究……..16
第三章 研究方法………………………………………………………………..20
第一節 研究架構…………………………………………………………..20
第二節 研究工具…………………………………………………………..21
第三節 研究樣本特性描述………………………………………………..23
第四節 資料分析方法……………………………………………………..25
第四章 資料分析與結果………………………………………………………..26
第一節 信度分析…………………………………………………………..26
第二節 效度分析…………………………………………………………..27
第三節 線性結構方程式…………………………………………………..30
第五章 研究結論與建議………………………………………………………..36
第一節 研究結論…………………………………………………………..36
第二節 研究貢獻與管理意涵……………………………………………..39
第三節 研究限制與未來建議……………………………………………..40
第六章 參考文獻………………………………………………………………..42
附錄一 研究問卷………………………………………………………………..49
圖目錄
圖1-1 研究流程圖………………………………………………………….… 4
圖3-1 研究架構圖…………………………………………………………… 20
圖4-1 結構方程式模型之路徑圖……………………………………………. 31
圖4-2 結構方程式模型之路徑係數圖………………………………………. 35
表目錄
表2-1 交易型契約與關係型契約之特徵比較………………………………. 7
表2-2 五大人格特質之組成構面……………………………………………. 10
表2-3 學者對於離職傾向之定義……………………………………………. 15
表3-1 問卷資料………………………………………………………………. 22
表3-2 問卷回收情況…………………………………………………………. 23
表3-3 有效樣本基本資料描述………………………………………………. 24
表4-1 Cronbach’s α信度分析表……………………………………………... 26
表4-2 人格特質變數樣本轉軸後的成份矩陣……….……………………… 28
表4-3 心理契約變數樣本轉軸後的成份矩陣………………………………. 29
表4-4 因素分析後各個構面的平均數、標準差以及相關係數矩陣………. 29
表4-5 潛在變數表……………………………………………………………. 30
表4-6 整體模式配適度指標…………………………………………………. 33
表4-7 結構方程式模型路徑分析結果………………………………………. 34
表5-1 人格特質與心理契約驗證結果………………………………………. 36
表5-2 心理契約與組織承諾驗證結果………………………………………. 37
表5-3 心理契約與離職傾向驗證結果………………………………………. 37
表5-4 組織承諾與離職傾向驗證結果………………………………………. 38
表5-5 心理契約與人格特質、組織承諾驗證結果…………………………. 38
表5-6 心理契約與人格特質、離職傾向驗證結果…………………………. 38
參考文獻 參考文獻
一、中文文獻
林財丁、林瑞發編譯(2002),(Stephen P. Robbins原著),組織行為,滄海書局,台北。
陳順宇(1998),多變量分析,華泰書局,台北。
楊熾儒,員工心理契約配適類型與工作行為之個案研究,淡江大學管理科學學系碩士論文,民國88年。
王經明,心理契約與組織承諾之關連性研究─以某便利商店為例,國立高雄第一科技大學行銷與流通管理所碩士論文,民國91年。
陳湘琬,教師人格特質、工作特性、工作滿足、組織承諾與離職傾向相關性之研究─以南部地區為例,義守大學管理研究所碩士論文,民國93年。
張翊祥,團隊成員人格特質組合對團隊效能影響之研究─以團隊互動過程為中介變相,中原大學企業管理學系碩士論文,民國93年。
沈聰益,人格五因素模式預測保險業務員銷售績效的效度─NEO-PI-R量表之跨文化檢驗與人際特質架構之實證探討,國立交通大學經營管理研究所博士論文,民國92年。
林士鋒,銀行業人力彈性運用與員工心理契約的關係及影響,國立中山大學人力資源管理研究所碩士論文,民國91年。
包希鴻,人力資源管理活動類型、心理契約與工作績效之關聯研究,淡江大學管理科學系碩士論文,民國92年。
王南琳,薪資公正、升遷公正與心理契約違背之關係探討─以醫師為例,國立中山大學人力資源管理研究所碩士論文,民國91年。
二、英文文獻
Allport, G. W., & Odbert, H. S. 1936. Trait names: A psycho-lexical study. Psychological Monographs, 47(211).
Angle, H. L., & Perry, J. L. 1981. An empiric assessment of organizational effectiveness. Administrative Science Quarterly, 26, 1-14.
Argyris, C. P. 1960. Understanding organizational behavior. Homewood Dorsey Press.
Aselage, J., & Eisenberger, R. 2003. Perceived organizational support and psychological contracts: a theoretical integration. Journal of Organizational Behavior, 24(5), 491.
Barrick, M. R., Stewart, G. L., & Piotrowski, M. 2002. Personality and job performance: test of the mediating effects of motivation among sales representatives. Journal of Applied Psychology, 87, 43-51.
Barrick, R. M., & Mount, M.K. 1991. The big five personality dimensions and job performance: A meta-analysis. Personnel Psychology, 44, 1-26.
Buchanan, B. 1974. Building organizational commitment: The socialization of managers work organizational. Administrative Science Quarterly, 19, 533-546.
Caplan, R. D., & Jones, K. W. 1975. Effect of load, role ambiguity and type a personality on anxiety, depression and heart rate. Journal of Applied Psychology, 60(6), 713-719.
Cattell, R. B. 1946. Description and Measurement of Personality. New York: World Book.
Cellar, D. F., Miller, M. L., Doverspike, D. D., & Klawsky, J. D. 1996. Comparison of factor structures and criterion: related validity coefficients for 2 measures of personality based on the 5-factor model. Journal of Applied Psychology, 81(6), 694-704.
Chatman, J. A. 1991. Matching people and organizations: selection and socialization in public accounting firms. Administrative Science Quarterly, 36, 459-484.
Cortina, J. M., Dohert, M. L., Schmitt, N., Kaufman, G., & Smith, R. G. 1992. The Big 5 personality-factors in the IPI and MMPI-predictors of police performance. Personnel Psychology, 45(1), 119-140.
Costa, P. T., Jr., McCrae, R. R., & Holland, J. L. 1984. Personality and vocational interests in an adult sample. Journal of Applied Psychology, 69, 390-400.
Costa, P. T., Jr., & McCrae, R. R. 1985. The NEO Personality Inventory Manual. FL: Psychological Assessment Resources.
Costa, P. T., Jr., & McCrae, R. R. 1992. Revised NEO Personality Inventory and NEO Five-Factor Inventory: Professional Manual. FL: Psychological Assessment Resources.
Coyle-Shapiro, J. 2000. Consequences of the psychological contract for the employment relationship. The Journal of Management Studies, 37(7), 903-930.
Davis, K., & Newstrom J. W. 1989. Human Behavior at Work: Organizational Behavior. NY: McGraw-Hill.
Digman, J. M., & Takemoto-Chock, N. K. 1981. Factors in the natural language of personality: re-analysis, comparison, and interpretation of six major studies. Multivariate Behavioral Research, 16, 149-170.
Digman, J. M. 1990. Personality structure: Emergence of the five-factor model. Annual Review of Psychology, 41, 417-440.
Fiske, D. W. 1949. Consistency of the factoral structure of personality ratings from different sources. Journal of Personality and Abnormal Psychology, 44, 329-344.
Flood, P. C., Turner, T., Ramamoorthy, N., & Pearson, J. 2001. Causes and consequences of psychological contracts among knowledge workers in the high technology and financial services industries. International Journal of Human Resource Management, November, 1152-1165.
Gallatly, I. R. 1996. Conscientiousness and task-performance-test of a cognitive process model. Journal of Applied Psychology, 81(5), 474-482.
Goldberg, L. R. 1981. Language and individual differences: the search for universals in personality lexicons. In Wheeler, L. (Ed.), Review of Personality and Social Psychology. CA: Beverly Hill, 141-165.
Goldberg, L. R. 1982. From ace to zombie: some explorations in the language of personality. In Spielberger, C. D., & Butcher, J. N. (Eds), Advance in Personality Assessment. NJ: Lawrance Erlbaum Associates, 202-234.
Guest, D. E. 2002. Communicating the psychological contract: A employer perspective. Human Resource Management Journal, 12(2), 22-38.
Guzzo, R. A., Noonan, K. A., & Elron, E. 1994. Expatriate managers and the psychological contract. Journal of Applied Psychology, 79(4), 617-626.
Hinshaw, A. S., Smeltzer, C. H., & Atwood, J. R. 1987. Innovative retention strategies for nursing staff. Journal of Nursing Administration, 17(6), 8-16.
Hui, C., Lee, C., & Rousseau, Denise M. 2004. Psychological contract and organizational citizenship behavior in china: investigating generalizability and instrumentality. Journal of Applied Psychology, 89(2), 313-321.
Hutchison, S., & Sowa, D. 1986. Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507.
Judge, T. A., Bono, J. E., & Locke, E. A. 2000. Personality and job satisfaction: The mediating role of job characteristics. Journal of Applied Psychology, 85, 237-249.
Judge, T. A., Bono, J. E., Ilies, R., & Gerhardt, M. W. 2002. Personality and leadership: A qualitative and quantitative review. Journal of Applied Psychology, 87, 765-780.
Judge, T. A., Heller, D., & Mount, M. K. 2002. Five-factor model of personality and job satisfaction: A meta-analysis. Journal of Applied Psychology, 87, 530-541.
Kanter, R. M. 1968. Commitment and social organization: study of commitment mechanisms in utopian commitment. American Sociological Review, 33, 499-517.
Kickul, J. In press. When organizations break their promises: employee reactions to unfair processes and treatment.
Kotter, J. P. 1973. The psychological contract: managing the joining-up process. California Management Review, 15, 91-99.
Levision, H. Men. 1962. Management and mental health. Cambridge. MA: Harvard University Press.
MacNeil, I. R. 1985. Relational contract: What we do and not know. Wisconsin Law Review, 1985(3), 483-525.
Mayer, J. P., Allen, N. J., & Gellatly, I. R. 1990. Affective and continuance commitment to the organization: Evaluation of measures and analysis of concurrent and time-lagged relations. Journal of Applied Psychology, 75(6), 710-720.
McCrae, R. R. & John, O. P. 1992. An introduction to the five-factor model and its applications. Journal of Personality, 60, 175-215.
McCrae, R. R., & Costa P. T. 1997. Conceptions and correlates of openness to experience. In R. Hogan, J. A. Johnson, and S. R. Briggs(Eds.). Handbook of personality psychology, 825-847.
McDonald, D. J., & Makin, P. 2000. The psychological contract, organizational commitment and job satisfaction of temporary staff. Leadership & Organization Development Journal, 21(1/2), 84-91.
Michael, C. E., & Spector, P. E. 1982. Causes of employee turnover: A test of the Mobley, Griffeth, Hand & Meglino model. Journal of Applied Psychology, 67(1), 53-59.
Millward, L. J., & Hopkins, L. J. 1998. Organizational commitment and the psychological contract. Journal of Social and Applied Psychology, 28, 16-31.
Mobley, W. H. 1977. Intermediate linkages in the relationship between fob satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237-240.
Mobley, W. H., Horner, S. O., & Hollingsworth, A. T. 1978. An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63(4), 408-414.
Morrison & David E. 1994. Psychological contracts and change. Human Resource Management, 33, 353-372.
Morrison, E. W., & Robinson, S. L. 1997. When employees feel betrayed: A model of how psychological contract violation develops. Academy of Management Review, 22, 226-256.
Mowday, R. L., Steers, R. M., & Porter, L. W. 1979. The measurement of organizational commitment. Journal of Vocational Behavior, 14, 224-247.
Mowday, Porter, & Steers 1982. Employee organization linkage. New York: Academic Press.
Norman, W. T. 1963. Toward and adequate taxonomy of personality attributes: Replicated factor structure. Journal of Abnormal and Social Psychology, 66, 574-583.
Norman, W. T. 1967. 2800 personality trait descriptors: Normative operating characteristics for a university population. Department of Psychology. University of Michigan, Ann Arbor.
Peabody, D. 1987. Selecting representative trait adjectives. Journal of Personality and Social Psychology, 52, 59-77.
Pervin, L. A. 1993. Personality: Theory and Research . New York: John Wily & Sons.
Porter, L. W., Steers, R. M., Monday, R. T., & Boulian, P. V. 1974. Organizational commitment, job satisfaction and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603-609.
Price, J. L., & Mueller, C. W. 1981. A causal model of turnover of nurses. Academy of Management Journal, 24, 543-565.
Raja, U., Johns, G., & Ntalianis, F. 2004. The impact of personality on psychological contracts. Academy of Management Journal, 47(3), 350-367.
Robinson. S. L., Kraatz M. S., & Rousseau D. M. 1994. Changing obligations and the psychological contract: A longitudinal study. Academy of Management Journal, 37, 137-152.
Robinson, S. L., & Rousseau, D. M. 1994. Violating the psychological contract: Not the exception but the norm. Journal of Organizational Behavior, 15, 245-260.
Robinson, S. L., & Morrison, E. W. 1995. Psychological contracts and OCB: The effect of unfulfilled obligations on civic virtue behavior. Journal of Organizational Behavior, 16, 289-298.
Robinson, S. L. 1996. Trust and breach of the psychological contract. Adminstrative Science Quarterly, 41, 574-599.
Robinson, S. L., & Morrison, E. W. 2000. The development of psychological contract breach and violation: a longitudinal study. Journal of Organizational Behavior, 21, 525-546.
Roehling, M. V. 1996. The origins and early development of the psychological contract construct. Paper presented at the annual meeting of the Academy of Management, Cincinnati.
Rousseau, D. M. 1990. New hire perceptions of their own and their employer’s obligations: A study of psychological contracts. Journal of Organizational Behavior, 11(5), 389-400.
Rousseau, D. M., & Parks, J. M.1993. The contracts of Individuals and organizations. Research in Organizational Behavior, 15, 1-43.
Rousseau, D. M. 1995. Psychological Contract in Organization: Understanding Written and Unwritten Agreements. CA: Sage Publications.
Rousseau, D. M. 2000. Psychological Contracts Inventory Technical Report. Pittsburgh: Carnegie Mellon University.
Salancik, G. R. 1977. New Directions in Organizational Behavior. Chicago: St. Clair Press.
Salgado, J. F. 1997. The 5-factor model of personality and job-performance in the European-community, Journal of Applied Psychology, 82(1), 30-43.
Schein, E. H. 1980. Organizational Psychology. Englewood Cliffs, NJ: Prentice-Hall.
Shore, L. M., & Tetrick, L. E. 1994. The psychological contract as an explanatory framework in the employment relationship. In Cooper, C. & Rousseau, D. (Eds.), Trends in Organizational Behavior. New York: John Wiley & Sons, Inc.
Shore, L. M. 1998. Examining degree of balance and level of obligation in the employment relationship: A social exchange approach. Journal of Organizational Behavior, 19, 731-744.
Siem, F. M., & Murray, M. W. 1994. Personality-factors affecting pilot combat performance: a preliminary investigation. Aviation Space and Environmental Medicine, 65(5), 45-48.
Spector, P. 1982. Behavior in organizations as a function of employees’ locus of control. Psychological Bulletin, 91, 482-497.
Staw, B. M. 1977. Tow sides of commitment. National of the Academy of Management, 22, 46-56.
Steers, R. M. 1977. Antecedents and outcomes of organizational commitment. Administrative Science Quarterly, 22, 46-56.
Stewart, G. L. 1996. Reward structure as a moderator of the relationship between extraversion and sales performance. Journal of Vocational Behavior, 15, 316-346.
Tellegen, A. & Waller, N. 1987, Reexaming basic dimensions of natural language trait descriptors. Poster presented at the 95th annual meeting of the American Psychological Association: New York.
Tett, R. P., Jackson, D. N., & Rothstein, M. 1991. Personality measures as predictors of job performance: A meta-analytic review. Personnel Psychology, 44, 703-742.
Thomas, D. C., Au, K., & Ravlin, E. C. 2003. Cultural variation and the psychological contract. Journal of Organizational Behavior, 24, 451-471.
Tupes, E. C., & Chriatal, R. E. 1961. Recurrent personality factors based on trait ratings. Journal of Personality, 60, 225-251.
Williams, L. J., & Hazer, J. J. 1986. Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods. Journal of Applied Psychology, 71(2), 219-231.
Winner, Y. 1982. Commitment in organization: A normative view. Academy of Management Review, 7(3), 418-428.
Yan, A., Zhu, G., & Hall, Douglas T. 2002. International assignments for career building: A model of agency relationships and psychological contracts. Academy of Management Review, 27(3), 373-391.
指導教授 陳春希(Chun-Hsi Chen) 審核日期 2005-7-21
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   
網路書籤 Google bookmarks   del.icio.us   hemidemi   myshare   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡  - 隱私權政策聲明