人格特質與心理契約對員工組織承諾與離職傾向之影響-以旅館飯店業為例

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劉正昱(Cheng-Yu Liu) 查詢紙本館藏

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企業管理學系

論文名稱

人格特質與心理契約對員工組織承諾與離職傾向之影響-以旅館飯店業為例

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摘要(中)

在現今競爭日趨激烈的環境，員工與雇主關係緊張，要如何留住好員工，必須組織能夠站在員工的角度，去檢視組織的各項決策對於員工的影響。心理契約便是員工與組織彼此互相期待，相信另一方會遵循彼此關係的內容，執行應盡的義務。而不同的人格特質對於組織會形成不同類型的的心理契約，進而影響到員工的組織承諾感與離職傾向。
為了探討這彼此間的關係，本研究以旅館飯店業為對象，採用問卷的方式，得到以下的結論：
1.員工的人格特質對其與組織形成之心理契約類型有影響關係。
2.心理契約之類型對於員工的組織承諾有影響關係。
3.員工的組織承諾對其離職傾向有負向影響關係。
4.員工的人格特質會經由其心理契約類型之中介，影響其組織承諾。

關鍵字(中)

★ 人格特質
★ 心理契約
★ 組織承諾
★ 離職傾向

關鍵字(英)

論文目次

目錄
第一章緒論………………………………………………………………………1
第一節研究動機……………………………………………………………1
第二節研究目的……………………………………………………………3
第三節研究流程……………………………………………………………4
第二章文獻探討…………………………………………………………………5
第一節心理契約……………………………………………………………5
第二節人格特質……………………………………………………………8
第三節組織承諾…………………………………………………………..12
第四節離職傾向…………………………………………………………..15
第五節人格特質、心理契約、組織承諾與離職傾向之相關研究……..16
第三章研究方法………………………………………………………………..20
第一節研究架構…………………………………………………………..20
第二節研究工具…………………………………………………………..21
第三節研究樣本特性描述………………………………………………..23
第四節資料分析方法……………………………………………………..25
第四章資料分析與結果………………………………………………………..26
第一節信度分析…………………………………………………………..26
第二節效度分析…………………………………………………………..27
第三節線性結構方程式…………………………………………………..30
第五章研究結論與建議………………………………………………………..36
第一節研究結論…………………………………………………………..36
第二節研究貢獻與管理意涵……………………………………………..39
第三節研究限制與未來建議……………………………………………..40
第六章參考文獻………………………………………………………………..42
附錄一研究問卷………………………………………………………………..49
圖目錄
圖1-1 研究流程圖………………………………………………………….… 4
圖3-1 研究架構圖…………………………………………………………… 20
圖4-1 結構方程式模型之路徑圖……………………………………………. 31
圖4-2 結構方程式模型之路徑係數圖………………………………………. 35
表目錄
表2-1 交易型契約與關係型契約之特徵比較………………………………. 7
表2-2 五大人格特質之組成構面……………………………………………. 10
表2-3 學者對於離職傾向之定義……………………………………………. 15
表3-1 問卷資料………………………………………………………………. 22
表3-2 問卷回收情況…………………………………………………………. 23
表3-3 有效樣本基本資料描述………………………………………………. 24
表4-1 Cronbach’s α信度分析表……………………………………………... 26
表4-2 人格特質變數樣本轉軸後的成份矩陣……….……………………… 28
表4-3 心理契約變數樣本轉軸後的成份矩陣………………………………. 29
表4-4 因素分析後各個構面的平均數、標準差以及相關係數矩陣………. 29
表4-5 潛在變數表……………………………………………………………. 30
表4-6 整體模式配適度指標…………………………………………………. 33
表4-7 結構方程式模型路徑分析結果………………………………………. 34
表5-1 人格特質與心理契約驗證結果………………………………………. 36
表5-2 心理契約與組織承諾驗證結果………………………………………. 37
表5-3 心理契約與離職傾向驗證結果………………………………………. 37
表5-4 組織承諾與離職傾向驗證結果………………………………………. 38
表5-5 心理契約與人格特質、組織承諾驗證結果…………………………. 38
表5-6 心理契約與人格特質、離職傾向驗證結果…………………………. 38

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指導教授

陳春希(Chun-Hsi Chen)

審核日期

2005-7-21

推文