分享或不分享？知識分享動機與知識類型之影響研究

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凌瑋育(Wei-Yu Ling) 查詢紙本館藏

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資訊管理學系

論文名稱

分享或不分享？知識分享動機與知識類型之影響研究

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摘要(中)

二十一世紀是知識經濟的時代。知識已取代傳統生產要素的地位，成為企業創造競爭優勢的重要來源。如何有效的管理分享組織中的知識，也成為當下的重要議題，其中最重要的關鍵，在於組織如何激勵員工，讓員工有足夠的動機，願意將本身的知識分享給其他同事，達成知識分享的目的。
本研究以資訊分享理論及慎思行動理論為基礎，提出四個影響員工知識分享的動機，包含期望報酬、期望關係、期望貢獻、以及組織中自尊。將此四個動機依動機理論歸為外在動機（期望報酬及期望關係）、以及內在動機（期望貢獻及組織中自尊），並且進一步探討，在分享不同的知識類型下，各知識分享的動機對於員工知識分享態度的重要性。
本研究結果顯示，期望關係、期望貢獻、組織中自尊對於員工的知識分享態度有正向的影響，但期望報酬則對員工的知識分享態度有負面的影響。經由更深入的探討後，本研究發現，在分享外顯知識的情況下，員工的知識分享態度除了受到外在動機的影響外，內在動機也是重要的影響因素；在分享內隱知識的情況下，只有內在動機才會對員工的知識分享態度有所影響。也就是說，在分享不同知識類型的情況下，驅使員工知識分享的動機也會有所不同。

關鍵字(中)

★ 資訊分享理論
★ 慎思行動理論
★ 知識分享
★ 知識分享動機

關鍵字(英)

論文目次

目錄 I
表目錄 III
圖目錄 V
第壹章緒論 - 1 -
1.1 研究背景 - 1 -
1.2 研究動機及目的 - 3 -
1.3 研究程序及論文架構 - 5 -
第貳章文獻探討 - 7 -
2.1 知識的定義與種類 - 7 -
2.2 資訊分享理論 - 9 -
2.3 慎思行動理論 - 12 -
2.4 影響知識分享的個人信念 - 15 -
2.5 動機理論 - 18 -
2.6 小結 - 23 -
第參章研究模型與研究方法 - 24 -
3.1 研究架構 - 24 -
3.2 研究假說 - 25 -
3.3 研究設計 - 29 -
3.4 研究變數之定義與操作化 - 32 -
3.5 資料分析方法與工具 - 37 -
第肆章資料分析 - 39 -
4.1 回收資料之篩選及分析流程 - 39 -
4.2 樣本基本資料分析 - 42 -
4.3 信度與效度檢測 - 43 -
4.4 研究假說的實質檢定 - 51 -
第伍章結論與建議 - 63 -
5.1 實徵結果與討論 - 63 -
5.2 研究貢獻 - 66 -
5.3 研究限制 - 69 -
5.4 未來研究方向 - 70 -
參考文獻 - 72 -
附錄問卷 - 82 -

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指導教授

范錚強(Cheng-Kiang Farn)

審核日期

2005-6-28

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