使用者主導權的概念、成因及影響的實徵研究

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廖元模(Yuan-Mo Liao) 查詢紙本館藏

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資訊管理學系

論文名稱

使用者主導權的概念、成因及影響的實徵研究

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本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

從資訊系統導入的學術和實務文獻均認為，專案中的高階主管、使用者、和資訊人員等是專案成功的利害關係人。從這些研究的氈遞中，研究的重點議題從使用者的參與，使用者的涉入、直線部門的領導、使用者與資訊人員的夥伴關係、到使用者負成敗責任的使用者主導權，使用者在專案中的角色愈來愈受到重視。在本研究中，我們是以心理上的使用者專案主導權為探討的重點。首先探討資訊系統導入專案中的使用者主導權概念的形成，進而探討使用者主導權的決定因子，及其對資訊系統導入專案成功的影響。
我們徵詢國內企業曾參與資訊導入專案的關鍵使用者為對象，收集到127份有效問卷。經過文獻整理，以及信度和效度的檢驗，本研究中使用者專案主導權的概念，可以用使用者對資訊系統的瞭解和責任，以及在專案中主觀的影響和控制程度來衡量。研究發現使用者參與、使用者態度、使用者自我效能、資源限制等因素都會衝擊使用者主導權的程度；使用者?與資訊人員間的溝通品質雖不構成顯著的影響因子，卻與使用者主導權，均對資訊系統導入專案的成功有顯著的影響。

關鍵字(中)

★ 使用者專案主導權
★ 使用者參與
★ 資訊系統導入
★ 專案成功

關鍵字(英)

★ User participation
★ IS implementation
★ Project success
★ Project ownership

論文目次

第一章緒論 1
第一節研究背景 1
第二節研究動機 2
第三節研究問題與目的 3
第四節研究流程 4
第五節論文架構 5
第二章文獻探討 6
第一節資訊系統導入 7
第二節使用者參與及涉入 9
第三節資訊科技的接受與使用 13
第四節使用者主導權 16
第五節使用者滿意度 20
第六節文獻總結 24
第三章研究方法 25
第一節資訊系統導入專案的使用者主導權 25
第二節研究模型及架構 28
第三節研究變數及假說 30
第四節研究變數的測量 39
第五節問卷設計 43
第六節資料收集 45
第四章資料分析 46
第一節樣本基本資料分析 46
第二節構念測量模型的效度與信度分析 48
第三節假說檢定 53
第四節與先前研究之比較 57
第五節其它的發現 60
第六節資料分析結果總結 61
第五章結論 63
第一節研究結果 63
第二節研究發現與討論 64
第三節研究限制 65
第四節建議與未來研究方向 66
參考文獻 68
附錄：研究問卷 73

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指導教授

何靖遠(Chuck Ho)

審核日期

2005-7-6

推文