人力資源高績效工作實務對員工工作績效、組織公民行為關聯性之探討

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：9

、訪客IP：52.14.61.160

姓名

邱艷婷(Yen-Ting Chiu) 查詢紙本館藏

畢業系所

人力資源管理研究所在職專班

論文名稱

人力資源高績效工作實務對員工工作績效、組織公民行為關聯性之探討
(The Effects of High-performance Work Practices on Employees’Working Performance and Their Organization Citizen Behavior)

相關論文

★ 空服員之工作特性、工作壓力源與個人壓力反應	★ 人力資源管理活動對員工離職意願之影響- 以工作滿意度為中介變項
★ 直線主管之管理訓練與其參與人力資源管理活動之關聯	★ 直線經理參與人力資源管理活動之影響因素探討
★ 員工風險承擔對個人持股意願之影響	★ 人力資本投資、知識分享與組織績效之關聯
★ 人力資源部門跨界活動對企業採行高績效人力資源管理實務之影響	★ 賦權感知、工作滿意、組織承諾與服務行為之相關性研究―以某連鎖便利商店為例
★ 業務代表人格特質與核心職能對績效影響的探討 —以某藥廠為例	★ 實施利益分享制度對心理賦權感及工作滿意之影響
★ 員工股票獎酬對員工心理所有權之影響---以內外控人格特質為干擾變項	★ 組織氣候感知、組織承諾與組織公民行為之關聯
★ 人力資源高績效工作實務、創新氣候與組織績效之關聯－以IC設計產業為例	★ 高績效工作實務對員工知識分享行為之影響 -
★ 人格特質與工作績效之關係研究─以航空服務業空服人員為例	★ 員工對功能彈性氣候的感知對工作滿意度的影響以工作自主與工作要求為中介變項

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

[檢視]

[下載]

本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

隨著產業環境變遷以及產業競爭加劇，人力資源工作者如何協助企業內部建立合理的機制，提升員工工作績效與組織公民行為，進而提升組織的整體績效，是十分重要的課題。本研究藉由釐清員工對人力資源高績效工作實務的感知對員工個人績效及組織公民行為感知的影響性，提供個案公司在建立人力資源合理的機制與環境時作為參考，以期透過有效的人力資源管理實務，能引導、促使員工在工作績效與組織公民行為兩方面均能朝向組織所期待的方向發展。
本研究共發放問卷240份(台灣地區80份、大陸地區160份)，回收問卷208份(台灣地區55份、大陸地區153份)，回收率為86.7%。扣除不完整填答問卷50份，總計有效問卷共158份，有效回收率為66%。並利用迴歸分析方法進行分析，最後研究結果為：
一、員工對短期聚焦的人力資源管理活動實務執行效果的感知越佳，員工對於自己的工作績效的感知也越高。
二、員工對短期聚焦及長期發展的人力資源管理活動實務執行效果的感知越佳，員工對於自己的組織公民行為的感知也越高。

摘要(英)

To adjust the swiftly changing and keenly competitive industrial environment, a human resource manager nowadays must have the ability to construct a HR system not only promoting the employees’ working performance and their organization citizen behavior but also inspiring the general organizational performance. By clarifying how employees’ perception on high-performance work practices changes their working performance and organization citizen behavior, the research attempts to provide some efficient references for strategic human resource managers, when structuring the institutional managing system and environment, to discover some more effective ways of management that can both kindle the employees’enthusiasm of high working performance and satisfy the institutional expectation of automatic organization citizen behavior.
This research receives 158 valid questionnaire and comes to conclusions indicating that (1) the more the employees perceive the implementation of HRM practices of alignment and HRM practices of adaptability, the better their perception of their organization citizen behavior, and (2) the more the employees perceive the implementation of HRM practices of alignment, the better their perception of their own working performance.

關鍵字(中)

★ 人力資源高績效工作實務
★ 工作績效
★ 組織公民行為

關鍵字(英)

★ job performance
★ high performance work practices
★ organization citizen behavior

論文目次

第一章緒論 ………………………………………….. 1
第一節研究動機 …………………………………………………….. 1
第二節研究目的 …………………………………………………….. 2
第二章文獻探討 …………………………………….. 3
第一節人力資源高績效工作實務 ………….……………………….. 3
第二節工作績效 ………………….………………………………….. 5
第三節組織公民行為 …………………………………….………….. 7
第四節人力資源高績效工作實務、工作績效與組織公民行為……… 11
第三章研究方法 …………………………………….. 14
第一節研究架構 …………………………………………………….. 14
第二節資料來源 …………………………………………………….. 15
第三節問卷設計與變項定義 ……………………………………….. 15
第四節資料分析方法 ……………………………………………….. 21
第四章研究結果與討論 …………………………….. 22
第一節樣本特性分析 ……………………………………………….. 22
第二節員工對人力資源管理活動之感知分析……………………….. 23
第三節迴歸分析結果 ……………………………………………….. 30
第五章結論與建議 ………………………………….. 33
第一節結論 ………………………………………………………….. 33
第二節研究限制 …………………………………………………….. 35
第三節研究建議 …………………………………………………….. 36
第四節管理意涵 …………………………………………………….. 37
參考文獻 ……………………………………………….. 38
附錄研究問卷 ………………………………………….. 44

參考文獻

一、中文部分
余德成(1996)，「品質管理人性面系統因素對工作績效的影響」，中山大學企業管理研究所博士論文。
吳恕偉(1997)，「兩岸從業人員之組織公民行為研究」，國立中央大學資訊管理學系碩士論文。
李衍新(2003)，員工組織政治知覺、組織承諾與組織公民行為關係之研究- - 以台灣電力公司台南區營業處為例。
李耀宗(2001)，「教育訓練與業務績效之相關性研究－以宜蘭地區壽險業從業人員為例」，南華大學管理研究所碩士論文。
林淑姬(1992)，「薪酬公平、程式公平與組織承諾及組織公民行為關係研究」，國立政治大學企業管理研究所博士論文。
翁英傑(1994)，「銷售力控制系統、組織公民行為與銷售人員績效之關聯性研究」，東吳大學管理科學研究所碩士論文。
張萱儀(1996)，「高科技公司研發人員組織公民行為之研究」，國立中央大學人力資源管理研究所碩士論文。
張峯銘(2001)，薪資制度、組織承諾與工作績效關係之研究-以鍋爐製造業為例
莊元治(1994)，「組織公民行為與員工績效關係之實證研究－以壽險業為例」，淡江大學管理科學研究所碩士論文。
許道然(2001)，公部門組織信任與組織公民行為關係之研究，國立政治大學公共行政學系博士論文。
陳旭播(1999)，「中日勞務管理與員工工作績效之比較研究」，中國文化大學商學院國際企業管理研究所博士論文。
陳佩秀(1996)，「主管視察行為、個別化關懷行為與組織公民行為關係之實證研究—以金融業為例」，淡江大學管理科學研究所碩士論文。
陳勝文(2003)，「外派人員之人力資源管理對其績效影響之研究—以亞洲九國為例」，國立成功大學碩士論文
黃英忠(1993)，現代管理學，台北，華泰書局，頁691~692。
楊文昌(2002)，「台商兩岸三地員工激勵制度滿意度影響個人工作績效之研究-以電子零件通路商Y 公司為例」，國立台灣科技大學管理研究所碩士論文
蔡明慶(1997)，「組織控制、組織支持、領導者—成員交換理論與組織公民行為關係之研究」，國立中山大學人力資源管理研究所碩士論文。
譚愷悌(2002)，「轉換型領導對團隊凝聚力、群組效力與組織公民行為之影響」，世新大學觀光研究所碩士論文。
二、英文部分
Alotaibi, A. G. (2001). Antecedents of organizational citizenship behavior: A study of public personnel in Kuwait. Public Personnel Management, 30(3), 363-375.
Appelbaum, E., Bailey, T., Berg, P. and Kalleberg, A. (2000), Manufacturing advantage: Why high performance work systems pay off , ILR Press, Ithaca, New York, 2000.
Arthur, JB. (1994), Effects of human resource systems on manufacturing performance and turnover. Academy of Management Journal, 37, pp.670-687.
Bateman, TS, & Organ, DW, (1983), Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee Citizenship. Academy of Management Journal, Vol.26, 587-595.
Berkowitz, L.(1972), Social norms, feelings, and factors affecting helping and altruism, In Berkowitz, L. (Ed.), Advances in Experimental Social Psychology, New York: Academic Press.
Blau, P. (1964). Exchange and Power in Social Life. New York; Wiley.
Bolon, D.S.(1997), Organizational citizenship behavior among hospital employees:A multidimensional analysis involving job satisfaction and organizational commitment, Hospital & Health Services Administration, 42(2), 221-241.
Borman, W.C. & Motowidlo,S.J.(1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt, W. C. Borman, & Associates Personnel Selection in Organization. :71-98.
Bresman, H., Birkinshaw, J. & Nobel, R. （1999）. Knowledge Transfer in International Acquisitions. Journal of International Business Studies, 30（3）, 439-462.
Brief, A P. & Motowidlo, S. J. (1986). Prosocial Organizational Behaviors. Academy of Management Review, Vol 11, 710-725.
Byars, L. and Rue, L.W. (1984), Human Resource and Personnel Management, Homewood, Ill: R.D.Irwin.
Campbell, JP (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M. Dunnette & LM Houghs (Eds.), Handbook of industrial and organizational psychology (Vol. 1, 2nd edition, pp. 687-371).
Delaney, JT and Huselid, MA (1996). ‘The Impact of Human Resource Management Practices on Perceptions of Organizational Performance’, Academy of Management Journal, 39: 949-969.
Delaney, JT, Lewin, D., & Ichniowski, C.(1989). Human Resource Policies and Practices in American firms. Washington, DC：US Government Printing Office.
Delery, J.E. & Doty, D.H. (1996). Modes of theorizing in strategic human resource management: Tests of universalistic, contingency, and configurational performance predictions. Academy of Management Journal, 39, pp.802-835.
Dessler,G.(2001), Human Resource Management (8th Ed.). New Jersey, NY: Prentice-Hall, Inc.
Farh, J. L., P. Christopher Earley & Lin Shu-Chi (1997) ,“Impetus for Action: A Cultural Analysis of Justice And Organizational Citizenship Behavior in Chinese Society”,Administrative Science Quarterly,42(1997):421-444.
Graham, J.W.(1991), An essay on organizational citizenship behavior, Employee Responsibilities and Rights Journal, 4, 249-270.
Hall, D.T. and Goodale, J.G. (1986). Human resources management: Strategy, design and implementation. Illinois: Scott, Foresman, Glenview.
Hall, RM, & Goodale, DD, 1986, Human resource management: Strategy, design and implement, Scottand Foresmen Company.
Huselid, MA 1995. The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38: 635-672.
Jex, SM (1998) Stress and Job Performance, Theory, research, and implications for managerial practice London: SAGE publications Inc.
Katz, D.(1964), The motivational basis of organizational behavior, Behavioral Science, 9, 131-146.
Katz, D., & Kahn, R.L.(1966), The social psychology of organizations, New York: Wiley.
Konovsky, M. A., & Pugh, S. D. (1994), Citizenship Behavior and Social Exchange, Academy of Management Journal, Vol.37, No.3, pp.656-669.
MacDuffie, J. P. (1995), Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry. Industrial and Labor Relations Review, 48(2): 197-221.
Moorman, RH (1991), “Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship? ” Journal of Applied Psychology,Vol.76, No.6, pp.845-855.
Motowidlo, S.J. & Van Scotter, J.R., 1994, Evidence That Task Performance Should Be Distinguished from Contextual Performance, Journal of Applied Psychology, 79: pp.475-480.
Netemeyer R.G., Boles, J.S., McKee, D.O. and McMurrian, R. (1997). An Investigation Into the Antecedents of. Organizational Citizenship Behaviors in a Personal Selling Context, Journal of Marketing, vol. 61, no.3, pp. 85-98.
Niehoff, B.P., and Moorman, R.H.(1993), “Justice as a Mediator of The Relationship Between Methods of Monitoring and Organizational Citizenship Behavior,” Academy of Managemnt Journal, Vol. 36, No. 3, pp. 527-556.
Organ, D.W. ( 1988a ), Organizational Citizenship Behavior. The Good Soldier Syndrome. MA：Lexington. Books.
Pfeffer, J. (1994). Competitive advantage through people. California Management Review, 36, (2), pp. 9-28.
Pfeffer, J. (1995). Producing sustainable competitive advantage through the effective management of people. Academy of Management Executive, 9(1), 55-72.
Podsakoff P.M., Ahearne M., & MacKenzie S.B. (1997). “Organizational citizenship behavior and the quantity and quality of work group performance.” Journal of Applied Psychology, 82, 262-270.
Podsakoff, P. M., & Mackenzie, S. B.(1994), Organizational Citizenship Behavior and Sales Unit Effectiveness, Journal of Marketing Research, Vol.31, pp.351-363.
Podsakoff, P. M., Mackenzie, S. B., & Hui, C.(1993), Organizational Citizenship Behaviors and Management Evaluations of Employee Performance: A Review and Suggestions for Future Research, Research in a Personal and Human Resources Management, Vol.11, pp.1-40.
Podsakoff, P.M., MacKenzie, S.B., Moorman, R.H., & Fetter, R.(1990), Transformational leader behaviors and their effects of followers’ trust in leader, satisfaction, and organizational citizenship behavior, Leadership Quarterly, 1, pp 107-142.
Podsakoff, P.M., MacKenzie, S.B., Paine, J.B., & Bachrach, DG (2000). Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26: 513-563.
Porter, LW, & Lawler, EE (1968). Managerial attitudes and performance. Homewood, IL: Irwin-Dorsey Press.
Robinson, S. L.,and Morrison,E.W.（1995）,”Psychological contract and OCB: The Effect of Unfulfilled Obligations on Civic Virtue Behavior,”Journal of Organizational Behavior,16,pp.289-298.
Sanz-Valle, R., Sabater-Sanchez, R. & Aragon-Sanchez, A. (1999), Human resource management and business strategy links: An empirical study. The International Journal of Human Resource Management, vol.10, no.4, pp.655-671
Schermerhorm. J. R. (1989), Management for Productivity, 3rd Edition New York, John Wiley and Sons.
Schnake, M., Cochran, D.S., & Dumler, M.P.(1995), Encouraging organizational citizenship: The effects of job satisfaction, perceived equity and leadership, Journal of Managerial Issues, Vol.7, No.2, pp.209-221.
Smith, C.A., Organ, D.W. & Near, J.P. (1983). Organizational citizenship behavior: its nature and antecedents. Journal of Applied Psychology, 68, pp.653-663.
Upton, D. M. (1995). What really makes factories flexible?. HarvardBusiness Review, 73(4), pp74-84.
Van Dyne, L.V., Graham J.W. & Dienesch R.M. (1994),“Organizational Citizenship Behavior: Construct Redefinition, Measurement, and Validation”, Academy of Management Journal, 37(4), pp.765-802.
Van Scotter, J.R., & Motowidlo, S.J. (1996). Interpersonal facilitation and job dedication as separate facets of contextual performance. Journal of Applied Psychology, 81, pp525-531.
Williams, L.J. & Anderson S.E. (1991),“Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-role Behavior”, Journal of Management, 17,pp. 601-617.
Youndt, M.A., Snell, S.A. , Dean, J.W., Jr., & Lepak, D.P. (1996).Human resource management, manufacturing strategy, and firm performance. Academy of Management Journal, 39(4),pp836-866.
Yukl, G., (1994), Leadership in Organizations. Englewood Cliffs, NJ:Prentice-Hall.

指導教授

劉念琪(Nien-Chi Liu)

審核日期

2005-7-7

推文