博碩士論文 92441023 詳細資訊


姓名 蕭文龍(Wen-Lung Shiau)  查詢紙本館藏   畢業系所 企業管理學系
論文名稱 ERP系統的採用與成功模式之探討
(A study of ERP adoption and success)
檔案 [Endnote RIS 格式]    [Bibtex 格式]    [檢視]  [下載]
  1. 本電子論文使用權限為同意立即開放。
  2. 已達開放權限電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。
  3. 請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。

摘要(中) 對於現代的企業來說,資訊科技(Information Technology ) 的價值是多面貌的,例如:增加生產力、降低成本、增加客戶滿意度,降低決策風險,和增加競爭力…等等,資訊系統是資訊科技的一種,在現行的網路上,發展的十分成功,以ERP為例,大部份的大企業都已導入ERP,但如何客觀的衡量成功的ERP,的確是一件不容易的事,即使大部份企業已接受ERP的系統,但是大多數的中小企業,對於採用ERP系統,都為之怯步,為此,找出中小企業願意採用ERP的因素,更是刻不容緩的事。因此,本研究 (1) 採用DeLone 與 McLean 修正模型衡量大企業導入ERP系統的成功模式,(2) 發展量測指標來衡量和實證中小企業採用ERP的因素。 本研究的結果顯示 (1) 在ERP資訊系統成功模式中,資訊品質 (Information Quality) 和系統品質(System Quality)不會直接影響純效益 (Net Benefit), 而是需要透過使用(Use)和使用者滿意度(User Satisfaction)才會影響純效益 (Net Benefit),我們的研究模型,可以有效的解釋(超過50 percent)資訊系統的成功。(2) 在ERP的採用研究中,結果顯示,在政府提供的協助下,影響中、小企業採用前後的重要因素為經費輔助 (Cost Reimbursement) 和免費ERP評估 (Free ERP Readiness Evaluation),ERP的好處對影響ERP的採用有顯著的影響,擁有較多資訊知識的CEO採用ERP的意願較高。
摘要(英) For modern enterprises, the value of information technology is multi-faceted, such as improving product variety, quality, and customer satisfaction, facilitating administrative processes, reducing cost, enriching labor and management productivity, increasing entry barriers, and competitive advantage. Howev er, measuring the success of information systems is very difficult. With the vagueness of success measurement, many small and medium enterprises (SMEs) have negative attitude toward e-business even though it is widely believed that successful implementation of e-business brings important values to enterprises. The dissertation tries to study the insight of IS success measurement and the influential factors of ERP adoption. We assess an ERP system’s success by validating an updated Delone and McLean (D&M) IS Success model and examine influencing factors of ERP adoption by developing measures to assess the ERP adoption of SMEs. Our results show that Information Quality and System Quality do not affect Net Benefits directly, the mean of explained variance for ERP use, user satisfaction and net benefits is more than fifty percent and IS success model has adequate predictive poser in the context of ERP systems. The study also investigates the effectiveness of government measurement in raising the adoption of ERP systems among SMEs. Our research model shows that government can encourage SMEs to adopt ERPs by providing Cost Reimbursement and Free ERP Readiness Evaluation. The awareness of Benefit of ERP Systems significantly effects SMEs decision on ERP adoption and the CEOs with more knowledge about IS are more likely to adopt ERPs.
關鍵字(中) 關鍵字(英) ★  IT
★ E-business
★ ERP
★ adoption
★ IS success
論文目次 Contents
Contents………………………………………………………………………………Ⅰ
List of Figures……………………………………………………………………… Ⅲ
List of Tables…………………………………………………………………………Ⅳ
Chapter 1. Introduction 1
1-1. IT success 3
1-2. IT adoption 4
1-3. Thesis Overview 4
Chapter 2. Literature review 6
2-1. Measurement of IS success 6
2-2. Validation of original D&M IS success model 10
2-3. Information technology adoption in SMEs 12
2-4. Cost-benefit analysis 16
Chapter 3. Assessing the validity of the IS Success model on ERP Systems 20
3-1. Research Model 20
3-2. Methodology 25
3-2-1. Measures 25
3-2-2. Data Collection 28
3-2-3. Results 29
Chapter 4. Development of measures to assess the ERP adoption of SMEs 35
4-1. Background 35
4-2. Research Model 36
4-3. Methodology 46
4-4. Results 47
4-4-1. Pilot study 47
4-4-1-1 Purifying Items 48
4-4-1-2. Reliability and Validity 52
4-4-2. The Survey 53
4-4-2-1 Reliability and Validity 53
4-4-2-2. Results of the First Stage of Analysis 55
4-4-2-3. Results of the Second Stage of Analysis: Using Structural Equation Modeling (SEM) 58
4-4-2-4. Results of the Third Stage of Analysis: 61
Chapter 5. Discussion and implications 62
5-1. Assessing the validity of the IS Success model on ERP Systems 62
5-2. Development of measures to assess the ERP adoption of SMEs 63
5-3. Implications for managers and practitioners 66
Chapter 6. Conclusion 68
Chapter 7. Limitation and direction for the future research 70
7-1. Limitation 70
7-2. Direction for the future research 70
References: 71
參考文獻 Adam, F., and O'Doherty, P. "Lessons from enterprise resource planning implementations in Ireland - towards smaller and shorter ERP projects," Journal of Information Technology (15:4), Dec 2000, pp 305-316.
Bailey, J.E., and Pearson, S.W. "Development of a Tool for Measuring and Analyzing Computer User Satisfaction," Management Science (pre-1986) (29:5), May 1983, pp 530-545.
Barki, H., Rivard, S., and Talbot, J. "Toward an assessment of software development risk," Journal of Management Information Systems (10:2), Fall 1993, p 203.
Beach, L.R., and Mitchell, T.R. "A Contingency Model for the Selection of Decision Strategies," Academy of Management Review (3:3), July 1978, pp 439-449.
Beck, R., Wigand, R.T., and K?nig, W. "Integration of E-Commerce by SMEs in the Manufacturing Sector: A Data Envelopment Analysis Approach," Journal of Global Information Management. (13:3), Jul-Sep 2005, p 20.
Belcher, L.W., and Watson, H.J. "Assessing the value of Conoco's EIS," MIS Quarterly (17:3), Sep 1993, p 239.
Benignus, V.A., Bushnell, P.J., and Boyes, W.K. "Toward Cost-Benefit Analysis of Acute Behavioral Effects of Toluene in Humans," Risk Analysis (25:2), Apr 2005, pp 447-456.
Bradford, M., and Richtermeyer, S. "Realizing value in ERP," Cost Management (16:2), Mar/Apr 2002, pp 13-19.
Brown, D.K. "Cost-Benefit Analysis in Criminal Law," California Law Review (92:2), Mar 2004, pp 323-372.
Brown, R.M., Gatian, A.W., and Hicks, J.O., Jr. "Strategic information systems and financial performance," Journal of Management Information Systems (11:4), Spring 1995, p 215.
Brynjolfsson, E., and Hitt, L.M. "Beyond the productivity paradox," Association for Computing Machinery. Communications of the ACM (41:8), Aug 1998, pp 49-55.
Byrne, B.M. Structural Equation Modeling with LISREL, PRELIS, and SIMPLIS: Basic Concepts, Applications, and Programming. Lawrence Erlbaum Associates., Mahwah. N.J., 1998.
Carmines, E.G., and Mclver, J.P. Analyzing models with unobservable variables. Sage., Beverly Hills, 1981, pp. 65-115.
Chang, M.K., and Cheung, W. "Determinants of the intention to use Internet/WWW at work: a confirmatory study " Information and Management (39:1), November 2001, pp 1-14.
Churchill, G.A., Jr. "A Paradigm for Developing Better Measures of Marketing Constructs," JMR, Journal of Marketing Research (16:1), Feb. 1979, p 64.
Cockburn, B. "Health cash plans find market as a lower-cost benefit in U.K," Business Insurance (39:33), Aug 15 2005, p 20.
Davis, F.D. "Perceived Usefulness, Perceived Ease Of Use, And User Acceptance of Information Technology," MIS Quarterly (13:3), Sep 1989, p 319.
DeLone, W.H., and McLean, E.R. " Information systems success: the quest for the dependent variable," Information Systems Research (3:1) 1992, pp 60-92.
DeLone, W.H., and McLean, E.R. "The DeLone and McLean model of information systems success: A ten-year update," Journal of Management Information Systems (19:4), Spring 2003, pp 9-30.
DeLone, W.H., and McLean, E.R. "Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model," International Journal of Electronic Commerce (9:1), Fall 2004, pp 31-47.
Dietrich, P., and Lehtonen, P. "Successful management of strategic intentions through multiple projects - Reflections from empirical study," International Journal of Project Management (23:5), Jul 2005, pp 386-391.
Dionne, G., and Lanoie, P. "Public Choice about the Value of a Statistical Life for Cost-Benefit Analyses-The Case of Road Safety," Journal of Transport Economics and Policy (38:2), May 2004, pp 247-274.
Dixon, D.R. "The TRUCE between LEAN and I.T.," Industrial Engineer (36: 6), Jun . 2004, p 42
Etezadi-Amoli, J., and Farhoomand, A.F. "A structural model of end user computing satisfaction and user performance," Information & Management (30:2), May 1996, p 65.
Everdingen, Y.V., Hillegersberg, J.V., and Waarts, E. "ERP adoption by European midsize companies," Association for Computing Machinery. Communications of the ACM (43:4), Apr 2000, pp 27-31.
Fornell, C., and Larcker, D.F. "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," JMR, Journal of Marketing Research (18:1), Feb 1981, p 39.
Gattiker, T., and Goodhue, D. "Understanding the Plant Level Costs and Benefits of ERP: Will the Ugly Duckling Always Turn Into a Swam?," 33rd Hawaii International Conference on System Science. , Maui, HI, 2000.
Gefen, D., and Ragowsky, A. "A Multi-Level Approach to Measuring the Benefits of an Erp System in Manufacturing Firms," Information Systems Management (22:1), Winter 2005, pp 18-25.
Gelderman, M. "The relation between user satisfaction, usage of information systems and performance," Information & Management (34:1), Aug 5 1998, pp 11-18.
Goodhue, D.L., and Thompson, R.L. "Task-technology fit and individual performance," MIS Quarterly (19:2), Jun 1995, p 213.
Grandon, E.E., and Pearson, J.M. "Electronic commerce adoption: an empirical study of small and medium US businesses," Information & Management (42:1), Dec 2004, pp 197-216.
Guimaraes, T., and Igbaria, M. "Client/server system success: Exploring the human side," Decision Sciences (28:4), Fall 1997, pp 851-876.
Hitt, L.M., and Brynjolfsson, E. "Productivity, business profitability, and consumer surplus: Three different measures of information technology value," MIS Quarterly (20:2), Jun 1996, p 121.
Hitt, L.M., Wu, D.J., and Zhou, X. "Investment in enterprise resource planning: Business impact and productivity measures," Journal of Management Information Systems (19:1), Summer 2002, pp 71-98.
Holsapple, C.W., and Sena, M.P. "ERP plans and decision-support benefits," Decision Support Systems (38:4), Jan 2005, pp 575-590.
Hung, K., Gu, F.F., and Tse, D.K. "IMPROVING MEDIA DECISIONS IN CHINA: A Targetability and Cost-Benefit Analysis," Journal of Advertising (34:1), Spring 2005, pp 49-63.
Hunton, J.E., Lippincott, B., and Reck, J.L. "Enterprise resource planning systems: comparing firm performance of adopters and nonadopters," Accounting Information Systems (4) 2003, pp 165-184.
Igbaria, M., and Tan, M. "The consequences of information technology acceptance on subsequent individual performance," Information & Management (32:3), Mar 1997, pp 113-121.
Igbaria, M., Zinatelli, N., Cragg, P., and Cavaye, A.L.M. "Personal computing acceptance factors in small firms: A structural equation model," MIS Quarterly (21:3), Sep 1997, pp 279-305.
Iheagwara, C., Blyth, A., and Singhal, M. "Cost effective management frameworks for intrusion detection systems," Journal of Computer Security (12) 2004, pp 777-798.
Johnson, E.J., and Payne, J.W. "Effort and Accuracy in Choice," Management Science (31:4), April 1985, pp 395-414.
King, J.L., Gurbaxani, V., Kraemer, K.L., McFarlan, F.W., and et al. "Institutional factors in information technology innovation," Information Systems Research (5:2), Jun 1994, p 139.
Kremers, M., and Dissel, H.v. "ERP system migrations," Association for Computing Machinery. Communications of the ACM (43:4), Apr 2000, pp 52-56.
Kumar, K., and Hillegersberg, J.V. "ERP experiences and evolution," Association for Computing Machinery. Communications of the ACM (43:4), Apr 2000, pp 22-26.
Kwon, T., and Zmud, R.W. Unifying the Fragmented Models of Information Systems Implementation John Wiley & Sons, Inc. New York, NY, USA 1987.
Lai, S.-Q. "White Paper on Small and Medium Enterprises in Taiwan," Small and Medium Enterprise bureau of Ministry of Economic Affairs of Taiwan. 2002.
Lai, S.-Q. "A profile of the Small & Medium Enterprise Administration. ," Ministry of Economic Affairs. 2004.
Larsen, K.R.T. "A taxonomy of antecedents of information systems success: Variable analysis studies," Journal of Management Information Systems (20:2), Fall 2003, pp 169-246.
Lederer, A.L., and Mirani, R. "Anticipating the benefits of proposed information systems.," Journal of Information Technology (10: 3), Sep 1995, pp 159-169.
Lee, H.-H. "A cost/benefit model for investments in inventory and preventitive maintenance in an imperfect production system," Computers & Industrial Engineering (48:1), Jan 2005, pp 55-68.
Lee, Z., and Lee, J. "An ERP implementation case study from a knowledge transfer perspective," Journal of Information Technology (15:4), Dec 2000, pp 281-288.
Lefebvre, L.-A., Lefebvre, ?., Elia, E., and Boeck, H. "Exploring B-to-B e-commerce adoption trajectories in manufacturing SMEs " Technovation (25:12 ), December 2005, pp 1443-1456.
Lin, C., and Pervan, G. "The practice of IS/IT benefits management in large Australian organizations," Information & Management (41:1), Oct 2003, pp 13-24.
Lin, C., Pervan, G., and McDermid, D. "IS/IT Investment Evaluation and Benefits Realization Issues in Australia," Journal of Research and Practice in Information Technology (37:3), August 2005, pp 235-251.
Love, P.E.D., Irani, Z., Standing, C., Lin, C., and Burn, J.M. "The enigma of evaluation: benefits, costs and risks of IT in Australian small-medium-sized enterprises," Information & Management (42:7), Oct 2005, pp 947-964.
Lozinsky, S. Enterprise-Wide Software Solutions: Integration Strategies and Practices Addison Wesley MA, 1998.
Lucas, H.C., Jr., Berndt, D.J., and Truman, G. "A reengineering framework for evaluating a financial imaging system," Association for Computing Machinery. Communications of the ACM (39:5), May 1996, p 86.
MacCallum, R.C. Model Specification: Procedures, Strategies, and Related Issues. in: Structural Equation Modeling, Concepts, Issues, and Applications, Sage, Thousand Oaks, CA, 1995, pp. 16-36.
Markus, M.L., Axline, S., Petrie, D., and Tanis, S.C. "Learning from adopters' experiences with ERP: problems encountered and success achieved," Journal of Information Technology (15:4), Dec 2000, pp 245-265.
McFarlan, F.W., and Nolan, R.L. "Does IT Matter? An HBR Debate," Harvard Business Review (June) 2003, pp 5-6.
McGill, T.J., and Klobas, J.E. "The role of spreadsheet knowledge in user-developed application success," Decision Support Systems (39:3), May 2005, pp 355-369.
Mehrtens, J., Cragg, P.B., and Mills, A.M. "A model of Internet adoption by SMEs," Information & Management (39) 2001, pp 165-176.
Mirchandani, D.A., and Motwani, J. "Understanding small business electronic commerce adoption: an empirical analysis," Journal of Computer Information Systems (41:3), Spring 2001, p 70.
Muller, J. "Cost-benefit ratio and empirical examination of the acceptance of heathland maintenance in the Lueneburg heath nature reserve," Journal of Environmental Planning and Management (47:5), Sep 2004, pp 757-771.
Murphy, K.E., and Simon, S.J. "Using Cost Benefit Analysis for Enterprise Resource Planning Project Evaluation : A Case for Including Intangibles," Proceedings of the 34th Hawaii International Conference on System Sciences, 2001.
Nunnally, J.C. Psychometric Theory(2nd ed.). McGraw-Hill, New York, , 1978.
Oliver, D., and Romm, C. "Justifying enterprise resource planning adoption," Journal of Information Technology (17:4), Dec 2002, pp 199-213.
Payne, J.W. "Contingent Decision Behavior," Psychological Bulletin (92:2) 1982, pp 382-402.
Porter, M.E., and Millar, V.E. "How Information Gives You Competitive Advantage," Harvard Business Review (63:4), Jul/Aug 1985, p 149.
Poston, R., and Grabski, S. "Financial impacts of enterprise resource planning implementations " International Journal of Accounting Information Systems (2:4) 2001, pp 271-294.
Premkumar, G., and Roberts, M. "Adoption of new information technologies in rural small businesses " Omega (27:4) 1999, pp 467-484
Rai, A., Lang, S.S., and Welker, R.B. "Assessing the validity of IS success models: An empirical test and theoretical analysis," Information Systems Research (13:1), Mar 2002, pp 50-69.
Rai, A., Patnayakuni, R., and Patnayakuni, N. "Technology investment and business performance," Association for Computing Machinery. Communications of the ACM (40:7), Jul 1997, pp 89-97.
Rajagopal, P. "An innovation-diffusion view of implementation of enterprise resource planning (ERP) systems and development of a research model," Information & Management (40:2), Dec 2002, pp 87-114.
Rha, J.-Y., Montalto, C.P., and Widdows, R. "Evaluationg the Impact of the Internet on Consumers' Information Search," Consumer Interests Annual (49) 2003, pp 1-2.
Riemenschneider, C.K., Harrison, D.A., and Mykytyn Jr, P.P. "Understanding it adoption decisions in small business: integrating current theories," Information and Management (40:4), March 2003, pp 269-285.
Riemenschneider, C.K., and McKinney, V.R. "Assessing belief differences in small business adopters and non-adopters of web-based e-commerce.," Journal of Computer Information Systems, (42:2), Winter 2001/2002, p 101.
Roldan, J.L., and Leal, A. A validation test of an adaptation of the DeLone and McLean's model. in: Critical reflections on information systems. A systemic approach. Idea Group Publishing, Heershey, PA, 2003, pp. 66-84.
Russo, B. "A cost-benefit analysis of R&D tax incentives," The Canadian Journal of Economics (37:2), May 2004, pp 313-335.
Seddon, P.B. "A respecification and extension of the DeLone and McLean model of IS success," Information Systems Research (8:3), Sep 1997, pp 240-253.
Seddon, P.B., and Kiew, M.-Y. "A Partial Test and Development of DeLone and McLean's Model of IS Success " Australian Journal of Information Systems (4:1), September 1996, pp 90-110.
Senn, J.A., and Gibson, V.R. "Risks of Investment in Microcomputers for Small Business Management," Journal of Small Business Management (19:3), Jul 1981, p 24.
Seyal, A.H., Rahman, M.N.A., and Rahim, M.M. "Determinants of academic use of the Internet: a structural equation model," Behaviour & Information Technology (21:1) 2002, pp 71-86.
Srinivasan, A. "Alternative Measures of System Effectiveness: Associations and Implications," MIS Quarterly (9:3), Sep 1985, p 243.
Strassmann, P.A. "Does IT Matter? An HBR Debate," Harvard Business Review (June) 2003, pp 7-9.
Sumner, M. "Risk factors in enterprise-wide/ERP projects," Journal of Information Technology (15:4), Dec 2000, pp 317-327.
Teng, J.T.C., and Calhoun, K.J. "Organizational computing as a facilitator of operational and managerial decision making: An exploratory study of managers' perceptions," Decision Sciences (27:4), Fall 1996, p 673.
Teo, T.S.H., and Wong, P.K. "An empirical study of the performance impact of computerization in the retail industry," Omega (26:5), Oct 1998, pp 611-621.
Thong, J.Y.L. "An integrated model of information systems adoption in small businesses," Journal of Management Information Systems (15:4), Spring 1999, pp 187-214.
Torkzadeh, G., and Doll, W.J. "The development of a tool for measuring the perceived impact of information technology on work," Omega (27:3), Jun 1999, pp 327-339.
Vandenbosch, B., and Lyytinen, K. "Much ado about IT: a response to "the corrosion of IT advantage" by Nicholas G. Carr," The Journal of Business Strategy (25:6) 2004, pp 10-12.
Waarts, E., Everdingen, Y.M.v., and Hillegersberg, J.v. "The dynamics of factors affecting the adoption of innovations," The Journal of Product Innovation Management (19:6), Nov 2002, pp 412-423.
Weill, P., and Vitale, M. "Assessing the health of an information systems applications portfolio: An example from process manufacturing," MIS Quarterly (23:4), Dec 1999, pp 601-624.
White, M. "The Cost-Benefit of Well Employees," Harvard Business Review (83:12), Dec 2005, p 22.
Willcocks, L.P., and Stykes, R. "The role of the CIO and IT function in ERP
" Association for Computing Machinery. Communications of the ACM. (43:4), Apr 2000, p 32.
Wixom, B.H., and Watson, H.J. "An empirical investigation of the factors affecting data warehousing success," MIS Quarterly (25:1), Mar 2001, pp 17-41.
Yoon, Y., Guimaraes, T., and Clevenson, A. "Exploring expert system success factors for business process reengineering," Journal of Engineering and Technology Management (15:2-3) 1998, pp 179-199
Yuthas, K., and Young, S.T. "Material matters: Assessing the effectiveness of materials management IS," Information & Management (33:3), Jan 12 1998, pp 115-124.
Zhang, Z., Lee, M.K.O., Huang, P., Zhang, L., and Huang, X. "A framework of ERP systems implementation success in China: An empirical study," International Journal of Production Economics (98:1), Oct 18 2005, pp 56-80.
指導教授 許秉瑜(Ping-Yu Hsu) 審核日期 2006-6-1
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡