Anderson, J.C. & Narus, J.A. 1990. A model of distributor firm and manufacturer firm working partnerships. Journal of Marketing, Vol. 54, pp. 42-58.
Anderson, S.E. & Williams, L.J. 1991. Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, Vol. 17, No. 3, pp. 601-617.
Barnard, C. 1938. The Functions of the Executive. Cambridge, Mass.:Harvard
Bass, B.M. 1981. Handbook of Leadership(Rev.ed.). New York: Free Press.
Bateman, T.S. &. Organ D.W. 1983. Job satisfaction and the good solider: The relationship between affect and employee’s citizenship. Academy of Management Journal, Vol. 26, No. 4, pp. 587-595.
Beehr, T.A., Dunseath, J. & King, D.W. 1995. Job stress－social support buffering effects across gender, education and occupational group in a municipal workforce. Review of Public Personnel Administration, pp. 60-82.
Bentler, P.M. 1990. Comparative fit indices in structural models. Psychological Bulletin, Vol. 107, pp. 238-246.
Bettencourt, L.A., Meuter M.L. & Gwinner, K.P. 2001. A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors. Journal of Applied Psychology, Vol. 86, No. 1, pp. 29-41
Bhattacharya, R., Devinney, T.M. & Pillutla, M.M. 1998. A formal model of trust based on outcomes. Academy of Management Review, Vol. 23, No. 3, pp. 459-472.
Blau, P. 1964. Exchange and Power in Social Lift. New York: John Wiley & Sons.
Boon, S.D. & Holmes, J.G. 1985. The dynamics of interpersonal trust: Resolving uncertainty in the face of risk. In Hinde R.A. & Groebel J. (Eds.), Cooperation and Personal Behavior, pp. 190-211. New York: Cambridge University.
Brief, A.P. & Motowidlo, S.J. 1986. Prosocial organizational behavior. Academy of Management Review, Vol. 11, pp. 710-725.
Browne, M.W. & Cudeck, R. 1993. Alternative ways of assessing model fit. In Bollen, K.A. & Long, J.S. (Eds.), Testing Structural Equation Models, pp. 136-161. Newbury Park: Sage.
Carnevale, D.G. & Wechsler, B. 1992. Trust in the public sector: Individual and
organizational determinants. Administration & Society, Vol. 23, No. 4, pp. 471-494.
Chattopadhyay, P. 1999. Beyond direct and symmetrical effects: The influence of demographic dissimilarity on organizational citizenship behavior. Academy of Management Journal, Vol. 42, pp. 273-287.
Coleman, J.S. 1990. Foundations of Social Theory. Cambridge MA: Harvard University Press.
Cook, J. & Wall, T. 1980. New work attitude measures of trust, organizational commitment and personal need nonfulfillment. Journal of Occupational Psychology, Vol. 53, pp. 39-52.
Costigan, R.D., Itler, S.S. & Berman, J.J. 1998. A multi-dimension trust in organization. Journal of Managerial Issues, Vol. 6, No. 3, pp. 303-317
Dansereau, F. 1995. Editor of two special issues on leadership: The multiple-level approaches. Leadership Quarterly, Vol. 6, No. 2 & No. 3, pp. 97-450.
Dansereau, F., Cashman, J. & Graen, G. 1973. Instrumentality theory and equity theory as complementary approaches in predicting the relationship of leadership and turnover among managers. Organizational Behavior and Human Performance, Vol. 10, pp. 184-200.
Dansereau, F., Graen, G. & Haga, W.J. 1975. A vertical dyad linkage approach to leadership within formal organizations: A longitudinal investigation of the role
making process. Organizational Behavior and Human Performance, Vol. 13, pp. 46-78.
Das, T.K. & Teng, B. 1998. Between trust and control: Developing confidence in partner cooperation in alliances. Academy of Management Review, Vol. 23, No. 3, pp. 491-512.
Deluga, R.J. 1994. Supervisor trust building leader-member exchange and
organizational citizenship behavior. Journal of Occupational and Organizational Psychology, Vol. 67, No. 1, pp. 315-326.
Deutsch, M. 1958. Trust and suspicion. Journal of Conflict Resolution, Vol. 2, pp. 265-279.
Deutsch, M. 1973. The Resolution of Conflict: Constructive and Destructive Processes. New Haven: Yale University Press.
Dienesch, R. & Liden, R. 1986. Leader-member exchange model of leadership: A critique and further development. Academy of Management Review, Vol. 72, No. 2, pp. 237-240.
Doney, P.M., Cannon, J.P. & Mullen, M.R. 1998. Understanding the influence of national culture on the development of trust. Academy of Management Review, Vol. 23, No. 3, pp. 601-620
Dorsch, M.J., Swanson, S.R. & Kelley, S.W. 1998. The role of relationship quality in the stratification of vendors as perceived by customers. Journal of the Academy of Marketing Science, Vol. 26, No. 2, pp. 128-142.
Dwyer, F.R., Schurr, P.H. & Oh, S. 1987. Developing buyer-seller relationships. Journal of Marketing, Vol. 51, pp. 11-27.
Earley, P.C. 1986. Trust, perceived importance of praise and criticism, and work performance: An examination of feedback in The United States and England. Journal of Management, Vol. 12, No. 4, pp. 457-473.
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I.L. & Rhoades, L. 2000. Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, Vol. 87, No. 3, pp.565-573.
Etzioni, A. 1964. Modern Organization. Englewood Cliffs, N.J.: Prentice-Hall Inc.
Farh, J.L., Podsakoff, P.M. & Organ, D.W. 1990. Accounting for organizational citizenship behavior: Leader fairness and task scope versus satisfaction. Journal of Management, Vol. 16, No. 4, pp. 705-721.
Farh, J.L., Podsakoff, P.M. & Lin, S.C. 1997. Impetus for action: a cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly, Vol. 42, pp. 421-444.
Fok, L.Y., Hartman, S.J., Villere, M.F. & Freibert, R.C. 1996. A study of the impact of cross cultural differences on perceptions of equity and organizational citizenship behavior. International Journal of Management, Vol. 13, No. 1, pp. 3-14.
Gambetta, D.G. 1988. Can we trust trust ? In Gamgetta D.G. (Eds.), Trust, pp. 213-237. NY: Basil Blackwell,
George, J.M. & Brief, A.P. 1992. Feeling good－doing good: A conceptual analysis of the mood at work organizational spontaneity relationship. Psychological Bulletin. Vol. 112, pp. 310-329.
Goff, S.J., Mount, M.K. & Jamison, R.L. 1990. Employment support child care, work/family conflict, and absenteeism: A field study. Personnel Psychology, Vol. 43, pp. 793-809.
Gomez, C. & Rosen, B. 2001. The leader-member exchange as a link between managerial trust and employee empowerment. Group & Organization Management, Vol. 26, No. 1, pp. 53-69.
Graen,G. 1976. Role making processes within complex organizations. In Dunnette,
M.D. (Ed. ), Handbook in Industrial and Organizational Psychology, pp. 1201-1245.
Graen, G. & Cashman, J. 1975. A role- making model of leadership in formal
organizations: A development approach. In Hunt, J.G. & Larson, L.L. (Eds.), Leadership Frontiers. Kent, Ohio: Kent State University Press.
Graen, G. & Ginsburgh, S. 1977. Job Resignation as a function of role orientation and leader acceptance: A longitudinal investigation of organizational
assimilation. Organizational Behavior and Human Performance, Vol. 19, pp. 1-17.
Graen, G.B., Novak, M., & Sommerkamp, P. 1982. The effects of leader- member exchange and job design on productivity and satisfaction: Testing a dual attachment model. Organizational Behavior and Human Performance, Vol. 30, pp. 109-131.
Graen, G.B. & Scandura, T.A. 1984. Moderating effects of initial leader-member exchange status on the effects of a leadership intervention. Journal of Applied Psychology, Vol. 69, pp. 428-436.
Graen, G., & Scandura, T. 1987. Toward a psychology of dyadic organizing.
In L. Cummings & B. Staw (Eds.), Research in Organizational Behavior, Vol. 9, pp. 175-208.
Graen, G. & Uhl-Bien, M. 1995. Relationship-based approach to leadership:
Development of leader-member exchange (LMX ) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. Leadership Quarterly, Vol. 6, No. 2, pp. 219-247.
Graham, J.W. 1991. An essay on organizational citizenship behavior. Employee Responsibilities and Rights Journal, Vol. 4, pp. 249-270.
Green, S.G., Anderson, S.E. & Shivers, S.L. 1996. Demographic and organizational influences on leader-member exchange and work attitudes. Organizational Behavior and Human Process, Vol. 66, No. 2, pp. 203-215.
Hagen, J.M. & Choe, S. 1998. Trust in Japanese interfirm relations: Institutional sanctions matter. Academy of Management Review, Vol. 23, No. 3, pp. 589-600.
Hair, J.F., Rolph, E.A., Ronald, L.T. & William, C.B. 1995. Multivariate Data Analysis. Englewood Cliffs, NJ, Prentice Hall.
Hodgetts, R.M. 1991. Organizational Behavior: Theory and Practice. New York:
Hollander, E.P. & Julian, J.W. 1969. Contemporary trends in the analysis of the
leadership process. Psychological Bulletin, Vol. 71, pp. 387-397.
Hosmer, L.T. 1995. Trust: The connecting link between organizational theory and philosophical ethics. Academy of Management Review, Vol. 20, No. 2, pp. 379-403.
House, J.S. 1981. Work Stress and Social Support. MA: Addison-Wesley.
Ilgen, D.R. & Weiss, H.M. 1985. Routinized behavior in organizations. Journal of Behavioral Economics, Vol. 14,pp. 57-67.
Jones, G.R. & George, J.M. 1998. The experience and evolution of trust: Implications for cooperation and teamwork. Academy of Management Review, Vol. 23, No. 3, pp. 531-546.
Jones, A.P. & Butler, M.C. 1980. A role transition approach to the stresses of
organizationally induced family role disruption. Journal of Marriage and the Family, Vol. 42, pp. 367-376.
Joseph, Rolph & Ronald 1987. Multivariate Data and Analysis with Reading. New York: Macmillan Publishing Company.
Jöreskog, K.G. & Sörbom, D. 1988. LISREL 7: A Guide to the Program and Application. Chicago: SPSS.
Katz, D. ＆ Kahn, R. 1978. The Social Psychology of Organizations. New York: John Wiley & Sons.
Kerr, S. & Schriesheim, C. 1974. Consideration, initiating structure, and organizational criteria: An update of Korman's 1966 review. Personnel Psychology, Vol. 27, pp. 555-568.
Klieman, R.S., Quinn, J.A. & Harris, K.L. 2000. The influence of employee- supervisor interactions upon job breadth. Journal of Managerial Psychology, Vol. 15,No. 6, pp. 587-598.
Konovsky M.A. & Pugh, S.D. 1994. Citizenship behavior and social exchange. Academy of Management Journal, Vol. 37, No. 3, pp. 656-669.
Konovsky, M.A. & Organ, D.W. 1996. Dispositional and contextual determinants of organizational citizenship behavior. Journal of Organizational Behavior, Vol. 17, No. 3, pp. 253-266.
Korsgaard, M.A., Schweiger, D.M. & Sapienza, H.J. 1995. Building commitment, attachment, and trust in strategic decision-making teams: The role of procedural justice. Academy of Management Journal, Vol. 38, No. 1, pp. 60-84.
Kottke, J.L. & Sahrainski, C. 1988. Measurement perceived supervisor support and organizational support. Educational and Psychology Measurement, Vol. 48, pp 1075-1079.
Krackhard, D. & Brass, D. 1994. Intraorganizational networks- the micro side.
In Waserman, S. & Galaskiewicz, J. (Eds.), Advances in Social Network Analysis: Research in the Social and Behavioral Sciences, pp. 207-229. London: Sage Publications.
Krilowicz, T.J. & Lowery, C.M. 1996. The impact of organizational citizenship behavior on the performance appraisal process: A cross-cultural study. International Journal of Management, Vol. 13, No. 1, pp. 94-100.
La Porte, TR. & Metlay, DS. 1996. Hazards and institutional trustworthiness: Facing a deficit of trust. Public Administration Review, Vol. 56, No. 4 , pp. 341-347.
Lewicki, R.J. & Bunker, B.B. 1995. Developing and maintaining trust in work relationships. In Kramer R.M. & Tyler T.R. (Eds.), Trust in Organizations: Frontiers of Theory and Research, pp. 114–139. Thousand Oaks, CA: Sage.
Lewis, J.D. & Weigert, A. 1985. Trust as a social reality. Social Forces, Vol. 63, No. 4, pp. 967-985.
Liden, R.C. & Graen, G. 1980. Generalizability of the vertical dyad linkage model of leadership. Academy of Management Journal, Vol. 23, pp. 451-465.
Liden, R.C., Wayne J. & Stilwell, D. 1993. A longitudinal study on the early
development of leader-member exchanges. Journal of Applied Psychology, Vol. 78, No. 4, pp. 662-674.
Liden, R.C. & Maslyn, J.M. 1998. Multidimensionality of leader－member exchange: An empirical assessment through scale development. Journal of Management, Vol. 24, No. 1, pp. 43-72.
Likert, R. 1961. New Patterns of Management. New York: McGraw-Hill.
Luhmann, N. 1979. Trust and Power. New York: Wiley.
Masterson, S.S., Lewis, K., Goldman, G.B. & Taylor, M.S. 2000. Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships. Academy of Management Journal, Vol. 43, No. 4, pp. 738-748
Mayer, R.C., Davis, J.H. & Schoorman, F.D. 1995. An integrative model of organizational trust. Academy of Management Review, Vol. 20, No. 3, pp. 709-734.
Mayo, E. 1933. The Human Problems of an Industrial Civilization. New York: MacMillan.
McAllister, D.J. 1995. Affect and cognition-based trust as foundations for
interpersonal cooperation in organizations. Academy of Management Journal, Vol. 38, No. 1, pp. 24-59.
McCauley, D.P. & Kuhnert, K.W.1992. A theoretical review and empirical
investigation of employee trust in management. Public Administration Quarterly, Vol. 16, No. 3, pp. 265-283.
McGregor, D. 1960. The Human Side of Enterprise. New York: McGraw-Hill.
Mishra, J. & Morrissey, M.A. 1990. Trust in employee/employer relationships: A survey of West Michigan managers. Public Personnel Management, Vol. 19, No. 4, pp. 443-486.
Moore, S.F., Shaffer, L.S., Pollak, E.L. & Taylor-Lemcke, P. 1987. The effect of
interpersonal trust and prior common problem experience on common management. Journal of Social Psychology, Vol. 127, pp. 19-29.
Morrison, E. 1994. Role definitions and organizational citizenship behavior: The importance of understanding the employee's perspective. Academy of Management Journal, Vol. 37, pp. 1543-1567.
Moorman, R.H. & Blakely, G.L. 1995. Individualism-collectivism as an individual difference predictor of organizational citizenship behavior. Journal of Organizational Behavior, Vol. 16, No. 2, pp. 127-142.
Muchinsky, P.M. 1977. Organizational communication: Relationships to organizational climate and job satisfaction. Academy of Management Journal, Vol. 20, pp. 592-607.
Netemeyer, R.G., Boles, J.S. 1997. An investigation into the antecedents of
organizational citizenship behaviors in a personal selling context. Journal of
Marketing, Vol. 61, No. 3, pp. 98-111.
Northouse, P. 2001. Leadership: Theory and Practice, 2nd Edition. CA: Sage Publications
Organ, D.W. 1977. A reappraisal and reinterpretation of the satisfaction-causes- performance hypothesis. Academy of Management Review, Vol. 2, No. 1, pp. 46-53
Organ, D.W. 1988. Organizational Citizenship Behavior: The Good Soldier Syndrome. MA：Lexington. Books.
Organ, D.W.,& Konovsky, M. 1989. Cognitive versus affective determinants of organizational citizenship behavior. Journal of Applied Psychology, Vol. 74, pp. 157-164.
Organ, D.W. 1990. The motivational basis of organizational citizenship behavior. In Staw B.M. & Cummings L.L. (Eds.), Research in Organizational Behavior, Vol. 12, pp. 43-72. Greenwich, CT: JAI Press.
Organ, D.W. and Ryan, K. 1995. A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, Vol. 48, No. 4, pp. 775-802.
Podsakoff, P.M., MacKenzie, S.B., Moorman, R.H. & Fetter, R. 1990. Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction and organizational citizenship behaviors. Leadership Quarterly,
Vol 1, pp. 107–142.
Podsakoff, P.M., Mackenzie, S.B. & Bommer, W.H. 1996. Transformational leader behaviors and substitutes for leadership as determinants of employee satisfaction, commitment, trust, and organizational citizenship behaviors. Journal of Management, Vol. 22, No. 2, pp. 259-298.
Podsakoff, P.M., MacKenzie, S.B., Paine, J.B. & Bachrach, D.G. 2000. Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, Vol. 26, No. 3, pp. 513-563.
Porter, L.W., Lawler, E. E. & Zanna, M.D. 1975. Behavior in Organizations. New York: McGraw-Hill.
Ray, E.B. & Miller, K.I. 1994. Social support, home/work stress and burnout: Who can help? Journal of Applied Behavior Science, Vol. 30, No. 3, pp. 357-373.
Rempel, J.K., Holmes, J.G. & Zanna, M.D. 1985. Trust in close relationships. Journal of Personality and Social Psychology, Vol. 49, No. 1, pp. 95-112.
Rhoades, L. & Eisenberger, R. 2002. Perceived organizational support: A review of the literature. Journal of Applied Psychology, Vol. 87, No. 4, pp. 698-714.
Robinson, S.L. & Morrison, E.W. 1995. Psychological contracts and OCB: The effect of unfulfilled obligations on civil virtue behavior. Journal of Organizational Behavior, Vol. 16, pp. 289-298.
Rotter, J.B. 1980. Interpersonal trust, trustworthiness, and gullibility. American Psychology, Vol. 35, pp. 1-7.
Rousseau, D.M., Sitkin, S.B., Burt, R.S., & Camerer, C. 1998. Not so different after all: A cross-discipline view of trust. Academy of Management Review, Vol. 23, No. 3, pp. 393-404.
Ryan, K. D. & Oestreich, D. K. 1998. Driving Fear Out of the Workplace: Creating the High -Trust, High-Performance Organization. San Francisco: Jossey- Bass Publishers.
Sabatelli, R.M., Buck, R. & Dreyer, A. 1983. Locus of control, interpersonal trust, and nonverbal communication accuracy. Journal of Personality and Social Psychology, Vol. 44, No. 2, pp. 399-409.
Savery, L.K. 1987. The influence of social support on the reaction of an employee. Journal of Management Psychology, Vol. 3, No. 1, pp. 27-31.
Scandura, T.A., Graen, G.A. & Noval, M.A. 1986. When managers decided not to decide autocratically: An investigation of leader-member exchange and decision influence. Journal of Applied Psychology, Vol 71, pp. 579-584.
Schmelz, D.R. & Ramsey, R.P. 1997. Considering sources and types of social support: A psychometric evaluation of the House and Wells(1978) instrument. Journal of Personal Selling & Sales Management, Vol. 12, No. 1, pp. 49-61.
Schnake, M., Cochran, D. & Dumler, M. 1993. The relationship between leadership, super leadership, and organizational citizenship behavior. Group & Organizational Management, Vol. 18, pp. 23-28.
Schriesheim, C.A., Neider, L.L. & Scandura, T.A. 1998. Delegation and leader- member exchange: Main effects, moderators, and measurement issues. Academy of Management Journal, Vol. 41, No. 3, pp. 298-318.
Schumacker, R.E. & Lomax, R.G. 1996. A Beginner's Guide to Structural Equation Modeling. New Jersey: Lawrence Erlbaum Associates.
Settoon, R.P., Bennett, N. & Liden, R.C. 1996. Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied Psychology, Vol. 81, No. 3, pp. 219-227.
Shapiro, D., Sheppard, B.H. & Cheraskin, L.1992. Business on a handshake. Negotiation Journal, Vol. 8, No. 4, pp. 365-377.
Shinn, M., Wong, N.W., Simko, P.A. & Ortiz-Torres, B. 1989. Promoting the well-being of working parents: Coping, social support, and flexible job schedules. American Journal of Community Psychology, Vol. 17, pp. 31-55.
Sitkin, S.B. & Roth, N.L. 1993. Explaining the limited effectiveness of legalistic
remedies for trust/distrust. Organization Science, Vol. 4, pp. 367-392.
Smith, C.A., Organ, D.W., & Near, J.P. 1983. Organizational citizenship behavior. Journal of Applied Psychology, Vol. 68, pp. 653-663.
Stogdill, R.M. 1974. Handbook of Leadership: A Survey of the Literature. New York:Free Press.
Tanaka, J.S. & Huba, G.H. 1989. A general coefficient of determination for covariance structure models under arbitrary GLS estimation. British Journal of Mathematical and Statistical Psychology, Vol. 42, pp. 233-239.
Tyler, T.R. & Kramer, R.M. 1995. In, Kramer R.M. & Tyler T.R. (eds.), Trust in Organization, pp. 288-301. Thousand Oaks, CA: Sage.
Van Dyne,L.,Graham, J. & Dienesch 1994. Organizational citizenship behavior: Construct redefinition, measurement, and validation. Academy of Management Journal, Vol. 37, pp. 765-802.
Van Scotter, J.R. & Motowidlo, S.J. 1996. Interpersonal facilitation and job dedication as separate facets of contextual performance. Journal of Applied Psychology, Vol. 81, No. 5, pp. 525-531.
Wayne, S.J. & Green, S.A. 1993. The effects of leader-member exchange on employee citizenship and impression management behavior. Human Relations. Vol. 46, No. 12, pp. 1431-1440.
Wayne, S.J., Shore, L.M. & Liden, R.C. 1997. Perceptions of organizational support and leader-member exchange. A social exchange perspective. Academy of Management Journal, Vol. 40, No. 1, pp. 82-111.
Whitener, E.M., Brodt, S.E., Korsgaard, M.A. & Werner, J.M. 1998. Mangers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior. Academy of Management Review, Vol. 23, No. 3, pp. 513-530.
William, L.J. & Anderson, S.E. 1991. Job satisfaction and organizational
commitment as predictor of organizational citizenship behavior and in-role
behavior. Journal of Management, Vol. 17, pp. 601-617.
Wilson, D.T. 1995. An integrated model of buyer-seller relationships. Journal of the Academy of Marketing Science, Vol. 23, No. 4, pp. 335-345.
Wortzel, L. 1979. Multivariate Analysis. NJ: Prentice Hall.
Zand, D.E. 1972. Trust and managerial problem solving. Administrative Science Quarterly, Vol. 17, pp. 229-239.
Zucker, L.G. 1986. Production of trust: Institutional sources of economic structure. Research in Organizational Behavior, Vol. 8, pp. 53-111.
Yukl, G.A 1988. Leadership in Organizations. Harvard Business Review, Vol. 55, pp. 67-80.
Yukl, G.A. 1994. Leader in Organizations, 3th edition. Englewood Cliffs, NJ: