領導與部屬交換關係、信任、上司支持與組織公民行為之相關研究－以醫護人員為例

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胡清信(Chin-Shin Hu) 查詢紙本館藏

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論文名稱

領導與部屬交換關係、信任、上司支持與組織公民行為之相關研究－以醫護人員為例
(Effects of Leader-Member Exchange on Organizational Citizenship Behavior with the Mediation of Trust and Perceived Supervisor’s Support: A Study of Nursing Personnel)

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摘要(中)

本研究以領導與部屬交換關係理論觀點，探討領導行為是否會對於員工的組織公民行為產生影響，並討論員工對上司信任程度以及員工所知覺到上司支持度之中介影響。本研究採問卷調查，以便利抽樣方式進行資料蒐集，以「醫學中心及區域醫院護士及護理長」為調查樣本，得到200組有效樣本。研究的實證結果如下：
1、領導與部屬交換關係品質會正向影響部屬對直屬上司的信任程度。
2、領導與部屬交換關係品質會正向影響部屬所知覺到上司支持度。
3、部屬對直屬上司的信任會正向影響該部屬的組織公民行為。
4、部屬知覺的上司支持會正向影響其組織公民行為。
5、領導與部屬交換關係品質會透過部屬對直屬上司的信任程度之中介而正向影響部屬的組織公民行為。
6、領導與部屬交換關係品質會透過部屬知覺的上司支持之中介而正向影響部屬的組織公民行為。

摘要(英)

Based on the perspective of leader-member exchange (LMX), this study investigated the relationships between leadership and subordinates’ organizational citizenship behavior (OCB) via the mediations of trust and perceived supervisor’s support. The findings are as follows:
1. LMX quality has a positive effect on subordinates’ trust toward the supervisor.
2. LMX quality has a positive effect on subordinates’ perception of supervisor’s
support.
3. Subordinates’ trust toward the supervisor is positively related to his/her OCB.
4. Subordinates’ perception of supervisor’s support is positively related to his/ her OCB.
?. LMX quality has a positive effect on subordinates’ OCB via the mediation of
trust.
6. LMX quality has a positive effect on subordinates’ OCB via the mediation of
perceived supervisor’s support.

關鍵字(中)

★ 信任
★ 主管與部屬交換理論
★ 上司支持
★ 組織公民行為

關鍵字(英)

★ perceived supervisor’s support
★ trust
★ leader－member exchange
★ organizational citizenship behavior

論文目次

第一章緒論
第一節研究背景與研究動機 1
第二節研究目的 4
第三節研究流程 5
第二章文獻探討
第一節領導與部屬交換理論 7
第二節信任 12
第三節上司支持 21
第四節組織公民行為 22
第五節領導與部屬交換理論、信任、上司支持與組織公民行為之相關研究32
第三章研究方法
第一節研究架構 38
第二節研究工具 39
第三節研究對象 40
第四節資料分析方法 41
第四章研究結果
第一節敘述性統計分析 43
第二節信度、效度分與相關分析 45
第三節線性結構方程式48
第四節統計結果53
第五章結論與建議
第一節研究結論 57
第二節管理實務意涵 59
第三節研究限制 60
第四節後續研究建議61
參考文獻63
附錄78

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指導教授

陳春希(Chun-Hsi Chen)

審核日期

2006-7-20

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