資訊系統使用成效之跨階層模式探討

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姓名

阮建霖(Chien-Lin Juan) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

資訊系統使用成效之跨階層模式探討
(The Effects of Information Systems Use in the Organization: A Method of Cross-Level Model)

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至系統瀏覽論文 ( 永不開放)

摘要(中)

資訊系統之成效攸關組織運作，然而過去的文獻多著重於探討資訊系統導入，容易去忽略導入完成之後續使用是否適應組織需要，是否對使用者產生價值等議題。基於此，本研究希望以組織層面與個人層面的跨層級觀點，探討影響資訊系統使用之關係。本研究以33家組織為研究對象，受測對象包含組織內部一般使用者與資訊部門員工，共蒐集了456份的實徵資料，含作業型資訊系統使用者344人，資訊部門人員112人。本研究採用驗證性因素分析檢驗資料與階層線性模式 (Hierarchical linear models, HLM) 檢定研究假設。
本研究發現系統品質 (System quality) 以及個人收益影響 (Benefit of individual impact) 皆正面影響使用系統之感受價值以及使用者滿意度；個人負擔影響 (Load of individual impact) 則負面影響感受價值以及使用者滿意度；另外，感受價值還受到電腦自我效能 (Computer self-efficacy) 之正面影響；系統品質調節個人收益影響對使用者滿意度的影響，資訊品質調節個人負擔影響對感受價值的影響。據研究結果本文提出建議與未來方向，以提供組織管理者與學術上參考。

摘要(英)

The information systems have a great impact on organizational performance. The existing literature, however, has focused on the implementation of IS, while many issues regarding the post-implementation use of IS remain unexplored. This study proposes a research model that integrates factors at the individual and organizational levels to explain the post-implementation use of IS. The model was tested with a survey design. Four hundred and fifty-six subjects from 33 organizations participated in this study, including 344 IS users and 112 IS department employees. The confirmatory factor analysis indicates that these data are fine. The analysis using HLM shows that system quality, and individual benefits of using the IS are positively correlated with perceived value and user satisfaction. Besides, the perceived value is affected positively by computer self-efficacy. The individual load of using the IS negatively correlates with perceived value and user satisfaction. The results also indicate that the system quality moderates the relationship of the individual benefit with user satisfaction, and the information quality moderates the relationship of the individual load with perceived value. Finally, theoretical and practical implications are discussed.

關鍵字(中)

★ 組織公民行為
★ 資訊系統成功
★ 階層線性模式

關鍵字(英)

★ Hierarchical linear models
★ Organizational citizenship behavior
★ Information system success

論文目次

中文摘要 i
英文摘要 ii
致謝 iii
目錄 iv
圖目錄 vi
表目錄 vii
第一章緒論 1
第一節研究背景與動機 1
第二節研究目的 4
第三節研究範圍與貢獻 5
第二章文獻探討 6
第一節資訊系統成功 (Information system success) 6
第二節後續採用與持續使用 8
第三節感受價值 9
第四節組織公民行為 (Organizational citizenship behavior) 10
第五節資訊系統對個人的影響 11
第六節資訊系統類型 13
第三章研究方法 15
第一節研究架構 15
第二節假說推論 16
第三節研究構面定義 20
第四節變數之衡量來源 21
第五節資料蒐集 22
第六節階層線性模式 (Hierarchical linear models) 分析方法介紹 22
第四章研究結果 27
第一節資料來源與描述 27
第二節受測對象敘述統計 27
第三節相關矩陣 30
第四節驗證性因素分析 33
第五節信效度分析 36
第六節假設檢定 38
第五章結論與建議 42
第一節假設檢定結論 42
第二節研究限制 46
第三節管理意涵與未來方向 47
參考文獻 49
附錄一 53
附錄二 57

參考文獻

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指導教授

嚴秀茹(H. J. Rebecca Yen)

審核日期

2006-10-4

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