參考文獻 |
中文部份
1. 黃慧雯(2000),《高雄報社記者組織內部溝通媒介之運用:從媒介豐富性理論和社會性影響模式理論看起》。國立中山大學傳播管理所碩士論文。
英文部份
1. Aiken, D., & Boush, D. M. (2006) Trustmarks, Objective-Source Ratings, and Implied Investments in Advertising: Investigating Online Trust and the Context-Specific Nature of Internet Signals. Journal of the Academy of Marketing Science, 34(3), 308-323.
2. Alba, J., Lynch, J., Weitz, B., Janiszewski, C., Lutz, R., Sawyer, A., & Wood, S. (1997). Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces. Journal of Marketing, 61, 38-53.
3. Anderson, E., & Weitz, B. (1989). Determinants of continuity in conventional industrial channel dyads. Marketing Science, 8(4), 310-23.
4. Andreasen, A.R. (1968). Attitudes and customer behavior: a decision model. In Kassarjian, H.H., Robertson, T.S. (Eds),Perspectives in Consumer Behavior (pp. 498-510). Scott Foresman and Company, Glenview, IL.
5. Ardnt, J. (1967). Role of product-related conversations in the diffusion of a new product. Journal of Marketing Research, 4(3), 291-295.
6. Arndt, J. (1967). Word of mouth advertising and information communication. In Cox, D.F. (Eds), Risk-Taking and Information Handling in Consumer Behavior (pp. 188-239). Boston University Press, Boston, MA.
7. Bagwell K., & Michael H. R. (1991). High and Declining Prices Signal Product Quality. American Economic Review, 81(March), 224-39.
8. Barber, B. (1983). The Logics and Limits of Trust. New Rutgers University Press, Brunswick, NJ.
9. Basso, A., Goldberg, D., Greenspan, S., & Weimer, D. (2001). First impressions: Emotional and cognitive factors underlying judgments of trust e-commerce. In Proceedings of the 3rd ACM Conference on Electronic Commerce (pp. 137-143). Tampa, FL, USA.
10. Bei, L. T., Chen, E. Y., & Widdows, R. (2004). Consumers’ online information search behaviorand the phenomenon of search vs. experience products. Journal of Family and EconomicIssues, 25(4), 449-467.
11. Bergen, M., Dutta, S., & Orville C. Walker (1992). Agency Relationships in Marketing: A Review of the Implications and Applications of Agency and Related Theories. Journal of Marketing, 56 (July), 1-24.
12. Bhattacherjee, A. (2002) Individual trust in online firms: Scale development and initial test. Journal of Management Information Systems, 19(1), 211-241.
13. Bitner, M.J. (1990). Evaluating service encounters: the effects of physical surroundings and employee responses. Journal of Marketing, 54(2), 69-82.
14. Bitner, M.J. (1992). Servicescapes: the impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71.
15. Blackwell, Roger D., Paul W. Miniard & James F.Engle (2000). Consumer Behavior. South-Western College Publishing: New York, NY.
16. Boulding. William & Amna Kirmani (1993). A Consumer-Side Experimental Examination of Signalling Theory. Journal of Consumer Research, 20(I), II1-23.
17. Brielmaier, A., Diller, H. (1995). Die Organisation internationaler Vertriebsaktivit.aten. Problemfelder, Einflussfaktoren und L.osungsans.atze aus der Sicht der Transaktionskostentheorie. In: Kaas, K.P. (Ed.), Kontrakte, Gesch.aftsbeziehungen, Netzwerke-Marketing und Neue Institutionen.okonomik. zfbf-Schmalenbachs Zeitschrift f .ur betriebswirtschaftliche Forschung, special edition, 35, 205-222.
18. Butler, J. K. (1991). Toward understanding and measuring conditions of trust: evolution of the conditions of trust inventory. Journal of Management, 17, 643-63.
19. Butler, J. K., & Cantrell, R.S. (1984). A behavioral decision theory approach to modeling dyadic trust in superiors and subordinates. Psychological-Reports, 55(1), 19-28.
20. Cheskin Research/Studio Archetype/Sapient (1999). “E-commerce trust study” report. Cheskin Research/Studio Archetype/Sapient, January, available at: www.studioarchetype.com
21. Cheung, C., & Lee, M.K.O. (2000). A trust model for Internet shopping. In Proceedings of SCI2000. Orlando, FL, 23–26.
22. Chiang, K.P., & Dholakia, R.R. (2003). Factors Driving Consumer Intention to Shop Online: An Empirical Investigation. Journal of Consumer Psychology, 13(1-2), 177-183.
23. Chu, Wujin. (1992). Demand Signaling and Screening in Channels of Distribution. Marketing Science, 11, 327-47.
24. Cooper, D.R., & P.S. (2003). Schindler. Business Research Methods.(9 ed.). McGraw-Hill.
25. Cox. D.F. (1967). Risk taking and information handling in consumer behavior. In Cox, D.F.(Ed.), Risk Taking and Information Handling in Consumer Behavior (pp. 604-39).Boston University Press, Boston, MA.
26. Crocker, K.E. (1986). The influence of the amount and type of information on individuals' perception of legal services. Journal of the Academy of Marketing Science, 14(4), 18-27.
27. Culnan, M.J., & Armstrong, P.K., (1999). Information privacy concerns, procedural fairness, and impersonal trust: an empirical investigation. Organization Science, 10(1), 104-115.
28. Cunningham, S.M. (1967). Perceived risk and brand loyalty. In Cox, D.F. (Eds),Risk Taking and Information Handling in Consumer Behavior (pp.507-23). Boston University Press, Boston, MA.
29. Daft, R., & Lengel, R. (1984). Information richness: a new approach to managerial behavior and organization design. In Staw, B.M. and Cummings, L.L. (Eds), Research in Organization Behavior, JAI Press, Greenwich, CT.
30. Daft, R., & Lengel, R. (1986). Organizational information requirements, media richness, and structural design. Management Science. 32(5), 554-71.
31. Daft, R., Lengel, R., & Trevino, L. (1987). Message equivocality, media selection, and manager performance: implications for information systems. MIS Quarterly, 11(3), 355-66.
32. Darby, M.R., & Karni, E. (1973). Free Competition and the Optimal Amount of Fraud. Journal of Law and Economics, 16, 67-86.
33. Dasgupta, P. (1988). Trust as a commodity. In Gambetta, D. (Ed.), Trust: Making and Breaking Cooperative Relations, Basil Blackwell, Inc., New York, NY.
34. Davis, D.L., Guiltinan, J.P., & Jones, W.H. (1979). Service characteristics, consumer search and the classification of retail services. Journal of Retailing, 55(3), 3-23.
35. Dawar, N., & Sarvary, M. (1997). The Signaling Impact of I Low Introductory Price on Perceived Quality and Trial. Marketing Letters, 8(3), 251-59.
36. Dennis, A.R., & Valacich, J.S. (1999). Rethinking media richness: towards a theory of synchronicity. Proceedings of HICSS. Collaboration Systems and Technology Track, January(5-8), 1-10.
37. Deutsch, M. (1960). The effect of motivational orientation upon trust and suspicion. Human Relations, 13, 123-39.
38. Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61, 35-51.
39. Doney, P.M., & Cannon, J.P. (1997). An Examination of the Nature of Trust in Buyer-Seller Relationships. Journal of Marketing, 61(April), 35-51.
40. Duhan, D. F., Johnson, S. D., Wilcox, J. B., & Harell, G. D. (1997). Influences on consumer use of word-of-mouth recommendation sources. Journal of the Academy of Marketing Science, 25(4), 283-295.
41. Dwyer, F.R., Schurr, P.H., & Oh, S. (1987). Developing buyer-seller relationships. Journal of Marketing, 51, 11-27.
42. Eigler, P., & Langeard, E. (1977). A new approach to services marketing. In Eiglier, P. (Eds), Marketing Consumer Services: New Insights, Marketing Science Institute (pp.33-58), Cambridge, MA.
43. Fogg, B. J., Soohoo, C., Danielson, D. R., Marable, L., Stanford, J., & Tauber, E. R. (2003). How Do Users Evaluate the Credibility of Web Sites? A Study with Over 2,500 Participants. Proc. DUX.
44. Ford, Gary, Smith, Darlene B., & Swasy, John L. (1990). Consumer Skepticism of Advertising Claims. Journal of Consumer Research, 16(March), 433-441.
45. Ganesan, S. (1994). Determinants of Long-Term Orientation in Buyer-Seller Relationships. Journal of Marketing, 58(April), 1-19.
46. Gefen, D. (2000). E-Commerce: The Role of Familiarity and Trust. Omega: The International Journal of Management Science, 28(6), 725-737.
47. Gefen, D. (2002). Nurturing clients’ trust to encourage engagement success during the customization of ERP systems. Omega: The International Journal of Management Science. 30(4), 287–299.
48. Gefen, D., Karahanna, E., & Straub, D. (2003). Trust and TAM in online shopping: An Integrated model. MIS Quarterly, 27(1), 51-90.
49. Gerstner, E. (1985). Do Higher Prices Signal Higher Quality? Journal of Marketing Research, 22(May), 209-15.
50. Giffin, K. (1967). The Contribution of Studies of Source Credibility to a Theory of Interpersonal Trust in the Communication Process. Psychological Bulletin, 68(2), 104-120.
51. Gilly, M. C., Graham, J. L., Wolfinbarger, M. F., & Yale, L. J. (1998). A dyadic study of personal information search. Journal of the Academy of Marketing Science, 26(2), 83-100.
52. Grabner-Kräuter, S., & Kaluscha, E. A. (2003). Empirical research in on-line trust: a review and critical assessment. International Journal of Human-Computer Studies, 58(6), 783-812.
53. Grönroos, C., Heinonen, F., Isoniemi, K., Lindholm, M. (2000). The Netoffer model: a case example from the virtual marketspace. Management Decision, 38(4), 243-52.
54. Gummerus, J., Liljander, V., Pura, M., Van Riel, A. (2004). Customer loyalty to content-based web sites: the case of an online health-care service. Journal of Services Marketing, 18(3), 175-86.
55. Handy, Charles. (1995). Trust and the Virtual Organization. Harvard Business Review, 73(May-June), 40-50.
56. Hine, Christine and Juliet Eve. (1998). Privacy in the Marketplace. The Information Society, 14(4),253-262.
57. Hirshleifer, J., & Riley, J.G. (1979). The analytics of uncertainty and information: an expository survey. Journal of Economic Literature, 17, 1374-1421.
58. Hoffman, Donna & Marcos Peralta. (1999). Building Consumer Trust Online. Communications of the Association for Computing Machinery, 42(4), 80-85.
59. Hosmer, L.T. (1995). Trust: The Connecting Link between Organizational Theory and Philosophical Ethics. Academy of Management Review, 20(2), 379-403.
60. Hsieh, Y.-C., Chiu, H-C., & Chiang, M-Y. (2005). Maintaining a committed online customer: a study across search-experience-credence products. Journal of Retailing, 81(1), 75-82.
61. Hugstad, P., Taylor, J.W., & Bruce, G.D. (1987). The effects of social class and perceived risk on consumer information search. Journal of Services Marketing, 1(1), 47-52.
62. Ippolito, Pauline M. (1990). Bonding and Nonbonding Signals of Product Quality. Journal of Business, 63(I), 41-60.
63. Jarvenpaa, S.L., & Tractinsky, N. (1999). Consumer Trust in an Internet Store: A Cross-Cultural Validation. Journal of Computer Mediated Communication, 5(2), 1-35.
64. Jarvenpaa. S.L.; Tractinsky, N., &Vitale, M. (2000) Consumer trust in an internet store. Information Technology and Management, I.(I-2), 45-71.
65. Jeong, M., & Lambert, C. (2001). Adaptation of an information quality framework to measure customers’ behavioral intentions to use lodging web sites. International Journal of Hospitality Management, 20(2), 129-46.
66. Karvonen, K., & Parkkinen, J. (2001). Signs of trust. In Proceedings of the 9th International Conference on HCI. New Orleans, LA, USA.
67. Keiley. Craig A. (1988). An Investigation of Consumer Product Warranties as Market Signals of Product Reliability. Journal of the Academy of Marketing Science, 16 (2), 72-78.
68. Kihisirom, Richard E., & Michael H. Riordan (1984). Advertising as a Signal. Journal of Political Economy, 92(3), 427-50.
69. Kim, J., & Moon, J. Y. (1998). Designing towards emotional usability in customer interfaces –trustworthiness of cyber-banking system interfaces. Interacting with Computers, 10, 1–29.
70. Kirmani, A. (1990). The Effect of Perceived Advertising Costs on Brand Perceptions. Journal of Consumer Research, 17(September), 160-71.
71. Kirmani, A., & Rao, A. (2000). No pain, no gain: a critical review of the literature on signaling unobservable product quality. Journal of Marketing, 64 (2), 66-79.
72. Kirmani, A., & Wright P. (1989). Money Talks: Perceived Advertising Expense and Expected Produci Quality. Journal of Consumer Research, 16(December), 344-53.
73. Klein, L. R. (1998). Evaluating the potential of interactive media through a new lens: search versus experience goods. Journal of Business Research, 41(3), 195-203.
74. Krackhardt, D., & Stern, R.N. (1988). Informal networks and organizational crises: experimental simulation. Social Psychology Quarterly, 51(2), 123-140.
75. Krishnan, Balaji C., & Hartline, Michael D. (2001). Brand equity: Is it more important in services? Journal of Services Marketing, 15(5), 328-342.
76. Lee, M.K.O., & Turban, E. (2001). A trust model for consumer internet shopping. International Journal of Electronic Commerce, 6(1), 75–91.
77. Lewicki, R.J., & Bunker, B.B. (1995). Trust in relationships: a model of development and decline. In Bunker, B.B. and Rubin, J.Z. (Eds), Conflict, Cooperation and Justice, Jossey-Bass, San Francisco, CA.
78. Lewicki, R.J., McAllister, D.J., & Bies, R.J. (1998). Trust and distrust: new relationships and realities. Academy of Management Review 23(3), 438-458.
79. Lewis, J.D. & Weigert, A. (1985). Trust as a Social Reality. Social Forces, 63(4), 967-985.
80. Liljander, V., Van Riel, A.C.R., & Pura, M. (2002). Customer satisfaction with e-services: the case of an on-line recruitment portal. In Bruhn, M., Stauss, B. (Eds), Jahrbuch Dienstleistungsmanagement 2002 - Electronic Services (pp.407-32), Gabler, Wiesbaden.
81. Lindskold, S. (1978). Trust development, the GRIT proposal and the effects of conciliatory acts on conflict and cooperation. Psychological Bulletin, 85(4), 772-93.
82. Locander, W.B., & Hermann, P.W. (1979). The effect of self-confidence and anxiety on information seeking in consumer risk reduction. Journal of Marketing Research, 16, 268-74.
83. Lutz, R.J., & Reilly, P.J. (1973). An exploration of the effects of perceived social and performance risk on consumer information acquisition In Ward, S., Wright, P. (Eds),Advances in Consumer Research (pp.393-405), Association for Consumer Research, Ann Arbor, MI.
84. Mayer, R. C., & Davis, J. H. (1999). The effect of the performance appraisal system on trust for management: a field quasi-experiment. Journal of Applied Psychology, 84, 123–136.
85. Mayer, R.C., Davis, J.H., & Schoorman, F.D. (1995). An Integration Model of Organizational Trust. Academy of Management Review, 20(3), 709-734.
86. McKnight, D.H., & Chervany, N.L. (2002). What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology. International Journal of Electronic Commerce 6(2), 35–59.
87. Midgley, D.F. (1983). Patterns of interpersonal information seeking for the purchase of a symbolic product. Journal of Marketing Research, 20, 74-83.
88. Mishra, D. P., Heide, J. B., & Cort, S. G. (1998). Information Asymmetry and Levels of Agency Relationships: Theory and Empirical Evidence. Journal of Marketing Research, 35(August), 277-95.
89. Moorman, C., Deshpande, R., & Zaltman, G. (1993). Factors affecting trust in market research relationships. Journal of Marketing, 57, 81-101.
90. Moorman, C., Zaltman, G., & Deshpande, R. (1992). Relationships between providers and users of market research: the dynamics of trust within and between organizations. Journal of Marketing Research, 29, 314-28.
91. Morgan, R.M., & Hunt, S.D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20-38.
92. Murray, K.B. (1991). A test of services marketing theory: consumer information acquisition activities. Journal of Marketing, 55(1), 11-25.
93. Neilsen, J. (1998). Introduction to web design. In Proceedings of the Conference on CHI 98 Summary. Los Angeles, CA, USA.
94. Nelson, K.M., & Cooprider, J.G., (1996). The contribution of shared knowledge to IS group performance. MIS Quarterly, 20, 409-434.
95. Nelson, P. (1970). Information and Consumer Behavior. Journal of Political Economy, 78, 311-329.
96. Nelson, P. (1974). Advertising as Information. Journal of Political Economy, 81, 729-754.
97. Nelson, Philip J. (1976). Economic Value of Advertising. In Yale Brozen, (ed.), Advertising and Society (pp. 109-141). New York University Press, New York.
98. Nelson, Philip J. (1981). Consumer Information and Advertising. In M. Galatin and R. D. Leiter, (eds.), Econom ics of Information(pp. 42-77). N. Nijhoff Publishers, Boston, MA.
99. Newman, J.W. (1977). Consumer external search: amount and determinants In Woodside, A.G., Sheth, J.N., Bennett, P.D. (Eds),Consumer and Industrial Buyer Behavior (pp.79-94), North-Holland, New York, NY.
100. Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers' perceived expertise, trustworthiness, and attractiveness. Journal of Advertising, 19(3), 39-52.
101. Olshavsky, R.W., & Granbois, D. H. (1979). Consumer decision-making-fact or fiction. Journal of Consumer Research, 6(2), 93-100.
102. Perry, M., & Hamm, B.C. (1969). Canonical analysis of relations between socioeconomic risk and personal influence in purchase decision. Journal of Marketing Research, 6, 351-4.
103. Peterson, R. A., Balasubramanian, S. & Bronnenberg, B. J. (1997). Exploring the implications of the internet for consumer marketing. Journal of the Academy of Marketing Science, 25(4), 329-346.
104. Price, L. L., & Feick, L. F. (1984). The role of recommendation sources in external search: An informational perspective. In T. Kinnear (Ed.), Advances in consumer research (Vol. 11, pp. 250-255). Provo, UT: Association for Consumer Research.
105. Rao A, Qu L, & Ruekert R. (1999). Signaling unobservable product quality through a brand ally. Journal of Marketing Research, 36(2), 258-269.
106. Rao, A. R., & Monroe, M. (1996). Causes and Consequences of Price Premiums. Journal of Business, 69(4), 511-535.
107. Rayport, J. F., & Jaworski, B. J. (2001). E-Commerce. New York: McGraw-Hill.
108. Rha, J. Y. (2002). Consumers in the Internet Era: Essays on the impact of electronic commerce from a consumer perspective. Ph.D. Dissertation, The Ohio State University.
109. Riegelsberger, J., & Sasse, M. A. (2002). Face it: Photos don’t make a web site trustworthy. Proceedings of CHI 2002 (pp. 272-273), Minneapolis, MN, April 20-25, ACM.
110. Rodgers, S., & Chen, Q. (2005). Internet community group participation: Psychosocial benefits for women with breast cancer. Journal of Computer-Mediated Communication, 10 (4), Article 5. Retrieved December 15, 2005 from http://jcmc.indiana.edu/vol10/issue4/rodgers.html
111. Rousseau, D.M., Sitkin, S.B., Butt, R.S., & Camerer, C. (1998). Not so different after all: a cross-discipline view of trust. Academy of Management Review, 23(3), 393-404.
112. Roy, M., Dewit, O. & Aubert, B. (2001). The impact of interface usability on trust in web retailers. Internet Research: Electronic Networking Applications and Policy, 11(5), 388-98.
113. Schlosser, A. E., White, T. B., & Lloyd, S. M. (2006). Converting Web Site Visitors into Buyers: How Web Site Investment Increases Consumer Trusting Beliefs and Online Purchase Intentions. Journal of Marketing, 70(April), 133-148.
114. Schurr, P.H. & Ozanne, J.L. (1985). Influences on Exchange Processes: Buyers’ Preconceptions of a Seller’s Trustworthiness and Bargaining Toughness. Journal of Consumer Research, 11(March), 939-953.
115. Sirkka L. Jarvenpaa , Noam Tractinsky , Michael Vitale (2000). Consumer trust in an Internet store. Information Technology and Management, 1(1-2), 45-71.
116. Smith, J. Brock & Donald W. Barclay (1997). The Effects of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships. Journal of Marketing, 61(January), 3-21.
117. Smith, R. & Bush, A. J. (2002). Using the incomplete information framework to develop service provider communication guidelines. Journal of Services Marketing, 16(6), 535-552.
118. Spence, M. (1973). Job Market Signaling. Quarterly Journal of Economics, 87(3), 355-74.
119. Srinivas, S.S., & Till, B.D. (2002). Evaluation of search, experience, and credence attributes: role of brand name and product trial. Journal of Product & Brand Management, 11, 417-31.
120. Stigler, George J. (1961). The Economics of Information. Journal of Political Economics, 19(June), 213-225.
121. Trevino, L., Daft, R. & Lengel, R. (1990). Understanding managers’ media choices: a symbolic interactionist perspective. In Fulk, J. and Steinfield, C. (Eds), Organizations and Technology, Sage Publications, Newbury Park, CA.
122. Van Riel, A.C.R., Lemmink, J., Streukens, S., & Liljander, V. (2004). Boost customer loyalty with online support: the case of mobile telecoms providers. International Journal of Internet Marketing and Advertising, 1(1), 4-23.
123. Wang, S., Beatty, S.E., & Foxx, W. (2004). Signaling the trustworthiness of small online retailers. Journal of Interactive Marketing, 18(1), 53-69.
124. Wang, Y.D., & Emurian, H.H. (2005). An Overview of Online Trust. Computers in Human Behavior, 21(1), 105-125.
125. Weiber, R., & Adler J. (1995a). Der Einsatz von Unsicherheitsreduktionsstrategien im Kaufprozess: Eine informations?konomische Analyse. In K. P. Kaas (ed.), Kontrakte, Gesch?ftsbeziehungen, Netzwerke - Marketing und Neue Institutionen?konomik, zfbf Sonderheft, vol. 35, pp. 61-77.
126. Weiber, R., & Adler, J., (1995b). Der Einsatz von Unsicherheitsreduktionsstrategien im Kaufprozess: Eine informations .okonomische Analyse. In: Kaas, K.P. (Ed.), Kontrakte, Gesch.aftsbeziehungen, Netzwerke-Marketing und Neue Institutionen.okonomik. zfbf-Schmalenbachs Zeitschrift f .ur betriebswirtschaftliche Forschung, vol. 35, special edition, pp. 61-77.
127. Wiener. Joshua L. (1985). Are Warranties Aceurate Signals of Product Reliability? Journal of Consumer Research, 12(September), 245-50.
128. Williamson, O.E. (1991). Calculativeness, trust and economic organization. Journal of Law and Economics, 26, 453-86.
129. Winand, U., & Pohl, W. (2000). Die Vertrauensproblematik in elektronischen Netzwerken. In: J. Link (Ed.), Wettbewerbsvorteile durch Online Marketing. Die strategischen Perspektiven elektronischer M.arkte, (Yoon, 1996)2nd Edition. Springer, Berlin, pp. 261-277.
130. Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and values: A meansend model and synthesis of evidence. Journal of Marketing, 52(3), 2-22.
131. Zeithaml, V.A. (1981). How consumer evaluation processes differ between goods and services. In Donnelly, J.H., George, W.R. (Eds),Marketing of Services(pp.186-90), American Marketing Association, Chicago, IL.
132. Zeithaml, V.A., Parasuraman, A., Malhotra, A. (2000). A conceptual framework for understanding e-service quality: implications for future research and managerial practice. Working Paper, Report No. 00-115, Marketing Science Institute, Cambridge, MA, .
133. Zucker, L.G. (1986). Production of Trust: Institutional Sources of Economic Structure, 1840-1920. In Research in Organizational Behavior, B. M. Staw and L. L. Cummings (Ed.), 8, Greenwich, CN: JAI Press, pp. 53-111. |