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姓名 盧威勝(Wei-sheng Lu)  查詢紙本館藏   畢業系所 高階主管企管碩士班
論文名稱 企業資訊系統更新之個案研究-以A公司與B公司為例
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摘要(中) 當跨國企業欲更新其所使用的資訊系統時,對企業來講是一個整體重大的變遷。此工作所產生的影響幾乎遍及企業每一個部門與員工,對企業的所有工作、業務、與管理都會產生影響。如此牽一髮而動全身的浩大工程,將如何在對企業日常運作影響最小的前提下順利完成,將是所有有意更新自己資訊系統的公司所面臨的ㄧ個非常大的挑戰。有鑑於此,本論文希望就一些曾經經歷過資訊系統更新的企業,對於他們所經歷的過程與所產生的問題進行了解,分析他們所產取的策略與方法,以及解決問題的方式,以達到他山之石可以攻錯的效果。本論文選擇了兩家跨國企業,我們分別稱其為A公司與B公司,他們分別在九零年代後期進行全面資訊系統的更新,也就是採用了現在企業十分流行的ERP系統。他們所進行的都是將新的資訊系統全面取代舊的資訊系統,而且新的資訊系統都是朝整合共通與全球一致的流程為導向。本論文先針對這兩家企業在進行資訊系統更新前的準備工作與執行進行了解與描述,再綜合這兩家企業在此過程中所面對的重要問題與挑戰進行分析,企圖找出一些共通而有用的結論,以作為日後其他企業進行類似工程的借鏡與參考。
摘要(英) It is a dramatic change for a multinational company to replace the old information system by a unified ERP system. The installation of the new system is going to have widespread impacts on all employees and departments in the company. This full-scale task poses a serious challenge to the company. It is very important for any company to minimize the possible adverse effects during the process of information system change. Therefore, this thesis conducts case studies of two multinational companies that had gone through the process of renewing their respective information system by adopting a global ERP system. We call company A and company B for our case study subjects respectively. Both of their new information systems are integrated global systems with unified business flow processes, and are aimed to be applied for all branches and factories of the company around the world. First, we are going to describe and study the entire process of the information system change of each company in details. The description includes the preparation before the project is conducted and the execution of the project. The strategies adopted and the problems faced are the focus of the description. After the detailed description of the two cases, we then will try to summarize those crucial issues and problems encountered commonly by these two companies when conducting the change of their information system. We will also try to analyze the possible solutions and methods to deal with the above issues and problems. The final conclusions will be drawn as the references of the information system change for companies that intend to make the same change in the future.
關鍵字(中) ★ 資訊系統
★ 企業流程再造
★ 變遷管理
★ 整合性解決方案
★ ERP
關鍵字(英) ★ Information System
★ business flow processes restructuring
★ change management
★ integrated resolution
★ ERP
論文目次 第一章 緒論…………………………………………………………………………1
第一節 研究背景與動機……………………………………………………………1
第二節 研究目的與方法……………………………………………………………4
第三節 論文架構……………………………………………………………………5
第二章 文獻探討……………………………………………………………………6
第一節 資訊系統績效之衡量………………………………………………………6
第二節 採用ERP系統績效之衡量………………………………………………..9
第三節 組織變遷的文獻……………………………………………………………10
第三章 A公司資訊系統更新個案研究……………………………………………17
第一節 公司背景……………………………………………………………………18
第二節 ERP 選擇小組……………………………………………………………..23
第三節 TIGER三人領導小組……………………………………………………..25
3.3.1 選擇執行夥伴…………………………………………………………………27
3.3.2 選擇其他的TIGER小組成員……………………………………………….30
第四節 最終專案計畫………………………………………………………………36
第五節 企業責任……………………………………………………………………43
第六節 技術責任……………………………………………………………………49
第七節 變遷管理責任………………………………………………………………51
第八節 大爆炸: 1997年十二月三十日……………………………………………59
第四章 B公司資訊系統更新個案研究……………………………………………61
第一節 B公司簡介…………………………………………………………………63
第二節 資訊系統組織的角色………………………………………………………67
4.2.1 SAP運作計畫………………………………………………………………….71
4.2.2 創造表現優良的資訊系統組織………………………………………………74
第三節 全球發展團隊………………………………………………………………80
4.3.1 全球發展團隊的管理角色……………………………………………………84
第四節 資訊系統顧問的角色………………………………………………………86
第五節 發展新的資訊系統能力 …………………………………………………..89
第六節 新系統推出…………………………………………………………………95
4.6.1 第一次推出: 財務整合……………………………………………………….95
4.6.2 第二次推出: 供應鏈流程試驗……………………………………………….96
4.6.3 第三次推出: 發展一個全球基礎建設……………………………………….99
4.6.4 第四次推出: 全球R/3的執行………………………………………………100
第七節 接下來的挑戰……………………………………………………………..102
第五章 資訊系統更新議題探討…………………………………………………..104
第一節 資訊系統更新前之議題…………………………………………………..104
第二節 更新資訊系統的準備之議題……………………………………………..105
第三節 資訊系統推出方式的議題………………………………………………..107
第四節 資訊系統更新的領導團隊之議題………………………………………..110
第五結 執行新資訊系統安裝之議題……………………………………………..116
第六章 結論………………………………………………………………………..119
第一節 結論歸納…………………………………………………………………..119
第二節 研究限制與未來研究方向………………………………………………..122
參考文獻……………………………………………………………………………123
中文部分……………………………………………………………………………123
英文部分……………………………………………………………………………123
參考文獻 中文部份
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英文部分
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指導教授 滕曉雲 審核日期 2009-1-19
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