企業資訊系統更新之個案研究-以A公司與B公司為例

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：13

、訪客IP：3.131.110.169

姓名

盧威勝(Wei-sheng Lu) 查詢紙本館藏

畢業系所

高階主管企管碩士班

論文名稱

企業資訊系統更新之個案研究-以A公司與B公司為例

相關論文

★ 中國食品類經營管理之模式肉乾類食品製造業大陸經銷商網路建立之探討	★ 大陸電動汽車專題研究
★ 台灣地區連接器產業經營策略之研究	★ 手工具類產業現況及中國大陸市場發展之探討 —以K公司為例
★ 連鎖加盟評估因素之研究-以童裝連鎖店為例	★ 委外生產因素之研究-以手機產業為例
★ 智慧資本與公司競爭力之研究-以精密模具加工業為例	★ 中國大陸商業地產的開發與經營策略-以A公司青島店為例
★ 台商在大陸乳製品市場之競爭策略分析-以P公司為例	★ 行動電話產業供應商行銷策略分析-以M公司為例
★ 公司員工個人特徵對組織變遷接受度影響之研究-以A公司為例	★ 美國西南航空競爭優勢分析
★ 建構企業知識分享網站關鍵成功因素之研究-以汽車零組件公司為例	★ 美國次級房貸危機之探討
★ 企業併購中之企業鑑價模式分析－以A公司與B公司為例	★ 台灣產業研究發展機構競爭優勢個案分析-以工業技術研究院為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

至系統瀏覽論文 ( 永不開放)

摘要(中)

當跨國企業欲更新其所使用的資訊系統時，對企業來講是一個整體重大的變遷。此工作所產生的影響幾乎遍及企業每一個部門與員工，對企業的所有工作、業務、與管理都會產生影響。如此牽一髮而動全身的浩大工程，將如何在對企業日常運作影響最小的前提下順利完成，將是所有有意更新自己資訊系統的公司所面臨的ㄧ個非常大的挑戰。有鑑於此，本論文希望就一些曾經經歷過資訊系統更新的企業，對於他們所經歷的過程與所產生的問題進行了解，分析他們所產取的策略與方法，以及解決問題的方式，以達到他山之石可以攻錯的效果。本論文選擇了兩家跨國企業，我們分別稱其為Ａ公司與Ｂ公司，他們分別在九零年代後期進行全面資訊系統的更新，也就是採用了現在企業十分流行的ERP系統。他們所進行的都是將新的資訊系統全面取代舊的資訊系統，而且新的資訊系統都是朝整合共通與全球一致的流程為導向。本論文先針對這兩家企業在進行資訊系統更新前的準備工作與執行進行了解與描述，再綜合這兩家企業在此過程中所面對的重要問題與挑戰進行分析，企圖找出一些共通而有用的結論，以作為日後其他企業進行類似工程的借鏡與參考。

摘要(英)

It is a dramatic change for a multinational company to replace the old information system by a unified ERP system. The installation of the new system is going to have widespread impacts on all employees and departments in the company. This full-scale task poses a serious challenge to the company. It is very important for any company to minimize the possible adverse effects during the process of information system change. Therefore, this thesis conducts case studies of two multinational companies that had gone through the process of renewing their respective information system by adopting a global ERP system. We call company A and company B for our case study subjects respectively. Both of their new information systems are integrated global systems with unified business flow processes, and are aimed to be applied for all branches and factories of the company around the world. First, we are going to describe and study the entire process of the information system change of each company in details. The description includes the preparation before the project is conducted and the execution of the project. The strategies adopted and the problems faced are the focus of the description. After the detailed description of the two cases, we then will try to summarize those crucial issues and problems encountered commonly by these two companies when conducting the change of their information system. We will also try to analyze the possible solutions and methods to deal with the above issues and problems. The final conclusions will be drawn as the references of the information system change for companies that intend to make the same change in the future.

關鍵字(中)

★ 資訊系統
★ 企業流程再造
★ 變遷管理
★ 整合性解決方案
★ ERP

關鍵字(英)

★ Information System
★ business flow processes restructuring
★ change management
★ integrated resolution
★ ERP

論文目次

第一章緒論…………………………………………………………………………1
第一節研究背景與動機……………………………………………………………1
第二節研究目的與方法……………………………………………………………4
第三節論文架構……………………………………………………………………5
第二章文獻探討……………………………………………………………………6
第一節資訊系統績效之衡量………………………………………………………6
第二節採用ERP系統績效之衡量………………………………………………..9
第三節組織變遷的文獻……………………………………………………………10
第三章 A公司資訊系統更新個案研究……………………………………………17
第一節公司背景……………………………………………………………………18
第二節 ERP 選擇小組……………………………………………………………..23
第三節 TIGER三人領導小組……………………………………………………..25
3.3.1 選擇執行夥伴…………………………………………………………………27
3.3.2 選擇其他的TIGER小組成員……………………………………………….30
第四節最終專案計畫………………………………………………………………36
第五節企業責任……………………………………………………………………43
第六節技術責任……………………………………………………………………49
第七節變遷管理責任………………………………………………………………51
第八節大爆炸: 1997年十二月三十日……………………………………………59
第四章 B公司資訊系統更新個案研究……………………………………………61
第一節 B公司簡介…………………………………………………………………63
第二節資訊系統組織的角色………………………………………………………67
4.2.1 SAP運作計畫………………………………………………………………….71
4.2.2 創造表現優良的資訊系統組織………………………………………………74
第三節全球發展團隊………………………………………………………………80
4.3.1 全球發展團隊的管理角色……………………………………………………84
第四節資訊系統顧問的角色………………………………………………………86
第五節發展新的資訊系統能力 …………………………………………………..89
第六節新系統推出…………………………………………………………………95
4.6.1 第一次推出: 財務整合……………………………………………………….95
4.6.2 第二次推出: 供應鏈流程試驗……………………………………………….96
4.6.3 第三次推出: 發展一個全球基礎建設……………………………………….99
4.6.4 第四次推出: 全球R/3的執行………………………………………………100
第七節接下來的挑戰……………………………………………………………..102
第五章資訊系統更新議題探討…………………………………………………..104
第一節資訊系統更新前之議題…………………………………………………..104
第二節更新資訊系統的準備之議題……………………………………………..105
第三節資訊系統推出方式的議題………………………………………………..107
第四節資訊系統更新的領導團隊之議題………………………………………..110
第五結執行新資訊系統安裝之議題……………………………………………..116
第六章結論………………………………………………………………………..119
第一節結論歸納…………………………………………………………………..119
第二節研究限制與未來研究方向………………………………………………..122
參考文獻……………………………………………………………………………123
中文部分……………………………………………………………………………123
英文部分……………………………………………………………………………123

參考文獻

中文部份
1. 林吉輝，(2002) “從ERP導入案例中探討影響導入成效之系統、組織、及流程因素”，中央大學資訊管理研究所碩士論文。
2. 梁志偉，(2002) “ERP導入目的對績效衡量指標影響之研究”，中央大學企業管理研究所碩士論文。
3. 許文科(1999), “企業導入ERP的成功關鍵因素探討” 台北科技大學工業管理研究所碩士論文
4. 徐炎明(2002), “服務業E化成功策略之探討—以餐旅業為例,” 台灣大學資訊管理研究所碩士論文
5. 劉聰仁(2001), “台灣地區旅館網內網路管理資訊系統之研究—現況需求之探討與雛型架構之建立,” 高雄餐館學報第四期, 十二月
英文部分
1. Adam, F., and O'Doherty, P. (2000) "Lessons from enterprise resource planning implementations in Ireland - towards smaller and shorter ERP projects," Journal of Information Technology (15:4), Dec, pp 305-316.
2. Akkermans, H., & van Helden, K. (2002). 'Vicious and virtuous cycles in ERP implementation: A case study of interrelations between critical success factors'. European Journal of Information Systems, 11, 35-46.
3. Al-Mashari, M. (2002). 'Enterprise resource planning systems: A research agenda'. Industrial Management and Data Systems, 102, 165-70.
4. Bailey, J.E., and Pearson, S.W. (1986) "Development of a Tool for Measuring and Analyzing Computer User Satisfaction," Management Science (29:5), May 1983, pp 530-545.
5. Bass, B. M. (1999). 'Two decades of research and development in transformational leadership'. European Journal of Work and Organizational Psychology, 8, 9-32.
6. Barney,J.B.(1986),”Organizational Culture: Can It Be a Source of the Corporate Competitive Advantage?”, Academy of Management Review, V.11(3),263.
7. Cameron K.S., (1994) ” Strategies for Successful Organizational Downsizing”, Human Resource Management.
8. Cliffe, S(1999), “ERP Implememtation”, Harvard Business Review, Vol. 77, p 16-17.
9. Davemport, T. H. (1998), Process Innovation: Reengineering Work Through Information Technology, Boston, Harvard Business School Press.
10. Davenport, T. H. (2000a). 'The future of enterprise system-enabled organizations'. Information Systems Frontiers, 2, 163-80.
11. Davenport, T. H. (2000b). Mission critical: Realizing the promise of enterprise systemsHarvard Business School Press.
12. Davis, F.D. (1989) "Perceived Usefulness, Perceived Ease Of Use, And User Acceptance of Information Technology," MIS Quarterly (13:3), Sep, p 319.
13. Doll, W. J. (1985). 'Avenues for top management involvement in successful MIS development'. MIS Quarterly, 9, 17-35.
14. DeLone, W.H., and McLean, E.R. (1992) " Information systems success: the quest for the dependent variable," Information Systems Research (3:1), pp 60-92.
15. DeLone, W.H., and McLean, E.R. (2003) "The DeLone and McLean model of information systems success: A ten-year update," Journal of Management Information Systems (19:4), Spring , pp 9-30.
16. DeLone, W.H., and McLean, E.R. (2004) "Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model," International Journal of Electronic Commerce (9:1), Fall, pp 31-47.
17. Drucker, P.F. (1991), “The New Productivity Challenge, Harvard Business Review,” Harvard Business Review, Vol. 69, 69-79.
18. Dyer,W.G.,(1985),” The Cycle of Culture Evolution in Organization “ In Ralph. Kilmann et. Al ,Gaining Control of Corporate Cvulture, San Francisco :Jossey-Bass.
19. Gargeya, V. B. (2005). 'Success and failure factors of adopting SAP in ERP system implementation vidyaranya B. gargeya, cydnee brady the authors'. Business Process Management Journal, 11, 501-16.
20. Goodhue, D.L., and Thompson, R.L. (1995) "Task-technology fit and individual performance," MIS Quarterly (19:2), Jun, p 213.
21. Gould, L. S. (2001), “Looking at Logistics,” Automotive Design & Production, Vol. 113 Issue 11, p52-54.
22. Hammer, Michael (1990), “Reengineering Work: Don’t Automate, Obliterate,” Harvard Business Review, July-August, 104-112.
23. Handfield and E. Nicols, (1999) Supply Chain Management, NJ: Prentice Hall.
24. Hau, L. Lee and Seunglin Whang, (2001), “Winning the Last Mile of E-Commerce,” MIT Sloan Management Review, Summer, Vol. 42 Issue, p54-59.
25. Kalakota, R. and Robinson M. (1999), E-Business: Roadmap for Success, Addison Wesley, Massschusette etc.
26. Kassarjian,H.H.(1971), “ Personality and Consumer Behavior :A review”, Journal of Marketing Research, 409.
27. Kilmann,R.H.,Saxton,Mary J. and Serpa,R.,(1985),” Five Key Issues In Understanding and Change Culture’, In Ralph. Kilmann et.al. Gaining Control of Corporate Cvulture, San Francisco :Jossey-Bass.
28. Laud,R.L.(1994) “The Tortoise and Hare : Culture Change and Corporate Strategy’, The Change Management Handbook, New York :IRWIN,309.
29. Lawrence et al., (1998) Internet Commerce, Digital Models for Business, New York: John Wiley & Sons.
30. Lee, K. (1998) “Next Generation Electronic Marketin Environment: ICEC Perspective,” Proceedings of International Conference on Electronic Commerce ’98: 6.
31. Mirchandani, D.A., and Motwani, J. (2001) "Understanding small business electronic commerce adoption: an empirical analysis," Journal of Computer Information Systems (41:3), Spring, p 70.
32. Minahan, Tim (1998), “Enterprise Resource Planning: Strategies not Included,” Purchasing, p 112-127.
33. Newell, S, Huang, Galliers, and Pan, (2003), “Implementing Enterprise Resources Planning and Knowledge Management System in Tandem: Fostering Efficiency and Innovation Complementarity,” Information and Organization, p25-52.
34. Silverstein, (1999) Business-To-Business Internet Marketing, Gulf Breeze, FL: Maximum Press.
35. Silwa, (1998) “Software Improved Net Purchasing Process,” ComputerWorld, December.
36. Turban, E., Mclean and J. Wetherbe, (1999) Information Technology for Management, 2ed., New York: John Wiley & Sons.
37. Vijay,S.,(1985),” How to decipher and change corporate culture”, In Ralph. Kilmann et.al. Gaining Control of Corporate Cvulture, San Francisco :Jossey-Bass.
38. Vijay,S.,(1985),” Culture and Related Corporate Realties”, Richard D. IRWIN Inc., 32-36.
39. Vecchio, R.P.,(1991), “Organizational Behavior “,Orlando: Dryden Press.
40. Weill, P. and M. Vitale, (2002), From Place to Space: Migrating to Atomic E-Business Models, Chapter 2 and 3, Harvard Business School Press.
41. Zhang, Z., Lee, M.K.O., Huang, P., Zhang, L., and Huang, X. (2005) "A framework of ERP systems implementation success in China: An empirical study," International Journal of Production Economics (98:1), Oct 18, pp 56-80.

指導教授

滕曉雲

審核日期

2009-1-19

推文