應用認知工程開發全球化光纖通訊系統

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姓名

葉信成(HSIN-CHEN YEH) 查詢紙本館藏

畢業系所

工業管理研究所在職專班

論文名稱

應用認知工程開發全球化光纖通訊系統
(Applying cognitive work analysis to develop the optical communication system in the global setting)

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摘要(中)

新產品開發的工作內容對研發人員來說是繁雜且複雜的，對以創新產品開發為導向的公司來說，如何以最短的開發時間上市，並且獲利一直是創新產品公司所關注的焦點。而且在全球化浪潮，及“世界是平的概念”下,兩岸三地或是與歐美人士共同進行研發產品已是時勢所趨。台灣設計，大陸生產,全球行銷已是不可擋的趨勢。然而在新產品開發過程中的資訊傳遞,設計的變更,不同組織文化的衝突…等，造成研發產品準時上市(On-time to Market)的難度更為繁雜。
本文以CWA來對新產品開發進行Work Domain Analysis(WDA)，以 social organizational analysis(SOA)來進行研發組織分析，用同步工程來進行協同設計及開發，用衝突管理進行預期產生的流程衝突進行分析及預防，最後,並以光纖通訊新產品開發作為此一整合性架構的個案研討，並將焦點集中在光纖到家(Fiber to the Home)的光纖通訊的光主動元件開發整合為例並進行探討及研究。

摘要(英)

The new product development for R&D people is more complicated, for R&D orient companies, how to short the new product develop schedule and time to market to earn the profit. It’s always in top priority in R&D orient companies. In globalization trend, and “World is flat” concept, R & D develop process maybe be involved from China, Taiwan & Hong Kong, even from Europe or US...etc. Taiwan design, production in China and sale to all over the world. It’s a big trend. But in new product develop process, how to pass the R&D information, like design change...etc, to global partners, how to solve different culture conflict…etc. All of these problems make the new product time to market become more and more difficult.
In this thesis offer an integrated framework, base on Cognitive Work Analysis (CWA) for product development, we use the work domain analysis (WDA) in CWA for the evolution of technologies, social organization analysis (SOA) to analysis the R&D organization by different cultures, use conflict management to predicate on R&D process and support flow to prevent the conflict happen. The case study will focus on the new optical component in “Fiber to the home” (FTTH) for Fiber Optical communication.

關鍵字(中)

★ 認知工程分析
★ 同步工程
★ 衝突管理
★ 社會組織分析
★ 光纖通訊
★ 新產品開發

關鍵字(英)

★ Fiber optical communication
★ Cognitive Work Analysis
★ Concurrent engineering
★ New product develop
★ Social organizational analysis
★ Conflict Management

論文目次

Abstract I
Acknowledgements II
Table of Content III
List of Figures V
List of Tables VII
Chapter I Introduction 1
1.1. Background 1
1.2. Motivation 2
1.3. Research Objectives 3
1.4. Thesis Organization 3
Chapter II Literature Review 5
2.1. Collaborative Design Process/Concurrent engineering 5
2.1.1. Introduction to collaborative design process 5
2.1.2. Introduction to concurrent engineering 5
2.2. Cognitive work analysis 7
2.2.1. Introduction to CWA 7
2.2.2. Initial phase process of CWA 9
2.3. Team Development 10
2.3.1. Introduction to Team Development 10
2.3.2. Team Development in design process 10
2.4. Conflict Management 13
2.4.1. Conflict Management in Collaborative Design Process 13
2.4.2. Analyzing Process and Conflict 13
2.4.3. Supporting Process and Conflict 15
2.5. Lean product development 17
2.5.1. Introduction of lean product development 17
2.5.2. The basic of lean tools 17
2.5.3. Potential Kaizen Objectives 18
2.5.4. Barriers to lean 19
Chapter III Overview of the Proposed Methodology 20
3.1 Proposed Methodological Framework 20
3.2.1. Work domain analysis 21
3.2.2. Command and control 22
3.2.3. When to use it 25
3.3 Collaborative Design Chain 27
3.3.1. New Product Development Process 28
3.3.2. Event-Drive Process Chain 29
Chapter IV Application of the Proposed Methodology 30
4.1. Cognitive Work Analysis 30
4.1.1 For complex systems using the initial phase of CWA 30
4.1.2. Distributed communities for CWA 32
4.1.3. Command and Control for CWA 40
4.1.4. Training systems for CWA 42
4.2. Process Modeling and Analysis 45
4.2.1. NPD in CWA model 48
4.2.2. Process analysis in CWA Model 50
4.3. Collaborative Design Chain 53
Chapter V Case study: Fiber to the Home (FTTH) optical communication 55
5.1. Background Overview 55
5.1.1. FTTH market 55
5.1.2. Difficulty of the FTTH’s NPD 57
5.2. Scenario Description : Fiber to the home development 58
5.2.1. FTTH system architecture 58
5.2.2. Entertainment & Network system development 60
5.3. Proposed methodology implementation 61
5.3.1. Cognitive Work Analysis selection 62
5.3.2. Product development 66
5.3.3. Supervision system application 67
Chapter VI Conclusions and Future Research 68
6.1. Conclusions 68
6.2. Future Research 69
Reference 70

參考文獻

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指導教授

高信培(Hsing-Pei Kao)

審核日期

2008-7-18

推文