博碩士論文 944401006 詳細資訊




以作者查詢圖書館館藏 以作者查詢臺灣博碩士 以作者查詢全國書目 勘誤回報 、線上人數:10 、訪客IP:44.211.22.31
姓名 黃錦華(Chin-Hua Huang)  查詢紙本館藏   畢業系所 企業管理學系
論文名稱 顧客參與、產品創新程度與組織間關係對新產品開發績效之影響
(The impacts of customer participation, product innovativeness and inter-organization relationship on NPD performance)
相關論文
★ 台灣LCD監視器產業廠商經營策略之研究★ 智慧資本對新產品發展績效影響之研究
★ 市場導向對新產品開發速度影響之研究★ 創業家失敗復原歷程之研究
★ 組織間協同合作與科技能力的因果模糊對新產品研發績效相關之研究★ 購併後跨部門整合與新產品開發績效之研究
★ 資源承諾與彈性對新產品發展績效影響之研究-關係學習與吸收能力之中介效果★ 運動贊助有效性之探討-以洛杉磯市場推廣臺灣觀光為例
★ 區塊鏈技術應用於冷鏈農產品之研究:以台灣蘭花出口為例★ 專案團隊控制制度與新產品開發績效關係之研究
★ 研發專案管理制度之探討-以參與「業界科專」廠商為例★ 漸進式和急遽式專案主持人管理角色與新產品開發績效關係之研究
★ 供應商選擇標準與供應商發展活動對製造績效影響之研究★ 供應商涉入角色與新產品開發專案績效關係之研究
★ 技術知識特性、知識整合機制與知識移轉關係之研究★ 領導風格型態、創造力人格特質搭配對組織承諾與創新績效影響關係之研究
檔案 [Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   至系統瀏覽論文 ( 永不開放)
摘要(中) 處於商業環境日趨複雜的時代,許多企業已體認到持續成功地推出新產品,才能確保在市場上存活與成長,「顧客參與」為影響新產品開發成功的關鍵要素之一。然而,過去有關「顧客參與」對「新產品開發績效」影響的實證研究呈現出不一致的結果,此研究現象顯示需要進一步探討「顧客參與」的貢獻。
過去許多研究顯示「顧客參與」對「新產品開發績效」有正向影響;然而,部份研究發現密集的「顧客參與」並非總是產生好的結果,甚至會產生負向影響。本研究依據行銷、創新管理、與知識基礎觀點等文獻歸納出新產品開發主要分為兩種顧客參與方式:「提供資訊」與「共同開發」,並提出此兩種顧客參與方式會受到不同的「產品創新程度」,對「新產品開發績效」造成不同的影響。進一步來說,「提供資訊的顧客參與」配合「低產品創新程度」的情況下,會有較佳的「新產品開發績效」;另外,「共同開發的顧客參與」配合「高產品創新程度」的情況下,會有較佳的「新產品開發績效」。
另一方面,行銷與創新管理等文獻指出,企業採取「顧客參與」的方式進行新產品開發時會產生不同的績效結果,主要牽涉到企業與顧客間是否有建立緊密的雙方關係,「顧客參與」需要建立緊密的雙方關係下,才會產生較好的績效。本研究根據此論點並結合社會網絡文獻提出兩種「顧客參與」方式,皆會透過企業與顧客雙方間建立緊密的「組織間關係」後,進而能提升「新產品開發績效」。
為證實上述所提出的論述,本研究進行兩個實證研究與建立相關的研究假說,針對台灣179家高科技製造公司進行問卷調查,並以結構方程模式分析。研究一的研究結果顯示「提供資訊的顧客參與」在「低產品創新程度」情況下,對「新產品開發績效」的影響較佳;相反的,「提供資訊的顧客參與」在「高產品創新程度」情況下,對「新產品開發績效」的影響會變差。在「共同開發的顧客參與」方面,研究結果證實「共同開發的顧客參與」在「低產品創新程度」情況下,對「新產品開發績效」的影響會變差;然而,「共同開發的顧客參與」在「高產品創新程度」情況下,對「新產品開發績效」的影響較佳。本研究證明探討「顧客參與」對「新產品開發績效」影響時,需要考慮「產品創新程度」的情境因素。研究二方面,研究結果證實兩種顧客參與方式對「新產品開發績效」有正向影響之外,該兩種顧客參與方式亦會透過「組織間關係」來提升「新產品開發績效」,此研究結果指出在顧客參與高科技製造公司的新產品開發過程中,若能建立緊密的顧客與供應商關係時,更能增進「新產品開發績效」,本研究證明探討「顧客參與」對「新產品開發績效」影響時,亦須考慮「組織間關係」的中介效果。
本研究證實在探討「顧客參與」與「新產品開發績效」間關係應考量「產品創新程度」的調節角色與「組織間關係」的中介角色,此研究結果有助於解決過去探討「顧客參與」之影響所產生的不一致情況。
摘要(英) The increasing complexity of business environment today has forced firms to successfully develop new products for growth and survival. Customer participation has been recognized as a critical factor in pursuit of new product success. However, the impact of customer participation on new product development performance has yielded conflicting results in the previous empirical studies. This implies a need for further investigating the contribution of customer participation.
The major thrust of extant literature shows the positive effect of customer participation on NPD performance; however, part of research report that customer participation does not always lead to desirable performance. Drawing on marketing, innovation management, and knowledge-based view literatures, the research finds out that customer participation concerning the NPD context distinguishes two forms: customer participation as an information resource (CPI) and customer participation as a codeveloper (CPC). Moreover, the research proposes that the relationships between the two forms of customer participation and NPD performance are contingent upon product innovativeness. In particular, CPI is more useful for new products with a low degree of innovativeness while CPC is more appropriate for new products with a high degree of innovativeness.
On the other hand, the literature on marketing and innovation management indicates that customer participation in NPD activities requires the establishment of close relationships between firms and customers for superior performance. The research proposes that the two forms of customer participation positively affect NPD performance through close inter-organizational relationships based on social network theory.
A sample of 179 high-tech firms in Taiwan is collected and two empirical studies are analyzed by structural equation modeling. In study one, the results show that the impact of CPI on NPD performance is strengthen in the low degree of product innovativeness while the impact of CPI on NPD performance is weaken in the high degree of product innovativeness. In addition, the results reveals that the impact of CPC on NPD performance is weaken when the degree of product innovativeness is low, whereas the impact of CPC on NPD performance is strengthen when the degree of product innovativeness is high. The research verifies the moderating role of product innovativeness on the relationship between the two forms of customer participation and NPD performance.
The results of Study two confirm not only the direct relationship between customer participation and NPD performance, but also the mediating effect of inter-organizational relationships on the link between customer participation and NPD performance. The finding suggests that firms should build strong relationships with customers during NPD cooperation, which can enhance NPD performance.
The research demonstrates that research for investigating the linkage between customer participation and NPD performance should consider either the mediating role of inter-organizational relationships or the moderating role of product innovativeness, which may help resolve the contradictory results obtained by researchers on the contributions of customer participation.
關鍵字(中) ★ 產品創新程度
★ 顧客參與
★ 組織間關係
★ 效能
★ 效率
關鍵字(英) ★ customer participation
★ product innovativeness
★ inter-organizational relationship
★ effectiveness
★ efficiency
論文目次 Abstract in Chinese………………………………………………i
Abstract in English………………………………………………iii
Acknowledgment……………………………………………………v
List of Tables……………………………………………………viii
List of Figures……………………………………………………ix
Chapter
1. Introduction……………………………………………………1
1.1. Research motivation………………………………………1
1.2. Research question and purpose…………………………4
1.3. Thesis structure…………………………………………5
2. Literature review…………………………………………8
2.1. Customer participation……………………8
2.2. New product development…………………15
2.3. Product innovativeness……………………19
2.4. New product development performance…23
2.5. Knowledge based view of the firm……24
2.6. Social network……………………………26
3. Research model and hypothesis development………30
3.1. Research model-Study one………………31
3.2. Research model- Study two……………37
4. Research methodology…………………………………44
4.1. Research setting and data collection…44
4.2. Measures………………………………………46
4.2.1. Customer participation…………………47
4.2.2. Product innovativeness…………………47
4.2.3. Inter-organization relationship……48
4.2.4. Efficiency…………………………………48
4.2.5. Effectiveness……………………………48
4.2.6. Control variables………………………49
4.3. Analytical approach………………………50
5. Analysis and results……………………………………52
5.1. Descriptive statistics…………………52
5.2. Measurement validation…………………54
5.3. Common method variance…………………60
5.4. Structural model…………………………60
6. Conclusions………………………………………………71
6.1. Discussions and conclusions…………71
6.2. Limitations and future research……75
References……………………………………………………77
Appendix A……………………………………………………94
Appendix B……………………………………………………95
參考文獻 [1] Adams, M.E., Day, G.S., & Dougherty, D. (1998), “Enhancing new product development performance: an organizational learning perspective”, Journal of Product Innovation Management, Vol. 15 No. 5, pp. 403–422.
[2] Aiken, L.S., & West, S.G. (1991), Multiple regression: testing and interpreting interactions, Sage, Newbury Park, CA.
[3] Ali, A. (2000), “The impact of innovativeness and development time on new product performance for small firms”, Marketing Letters, Vol. 11 No. 2, pp. 151–163.
[4] Ancona, D., & Caldwell, D. (1992), “Demography and design: predictors of new product team performance”, Organization Science, Vol. 3 No. 3, pp. 321–341.
[5] Anderson, J.C., & Gerbing, D.W. (1988), “Structural equation modeling in practice: a review and recommended two-step approach”, Psychological Bulletin, Vol. 103 No. 3, pp. 411–423.
[6] Armstrong, J.S., & Overton, T.S. (1977), “Estimating non-response bias in mail surveys”, Journal of Marketing Research, Vol. 14 No. 3, pp. 396–402.
[7] Atuahene-Gima, K. (1996), “Market orientation and innovation”, Journal of Business Research, Vol. 35 No. 2, pp. 93–103.
[8] Bagozzi, R.P., & Yi, Y. (1988), “On the evaluation of structural equation models”, Journal of the Academy of Marketing Science, Vol. 16 No. 1, pp. 74–94.
[9] Barnes, T.J. (1999), Industrial geography, institutional economics and Innis, in Barnes, T.J. & Gertler, M.S. (eds), The new industrial geography: regions, regulation, and institutions, Routledge, London.
[10] Baumgartner, H., & Homburg, C. (1996), “Applications of structural equation modeling in marketing and consumer research: a review”, International Journal of Research in Marketing, Vol. 13 No. 2, pp. 139–161.
[11] Becattini, G. (2004), Industrial districts: a new approach to industrial change, Edward Elgar, Cheltenham, UK.
[12] Beijerse, R.P. (1999), “Questions in knowledge management: defining and conceptualising a phenomenon”, Journal of Knowledge Management, Vol. 3 No. 2, pp. 94–109.
[13] Belderbos, R., Carree, M., & Lokshin, B. (2004), “Co-operative R&D and firm performance”, Research Policy, Vol. 33 No. 10, pp. 1477–1492.
[14] Bonner, J.M. (2010), “Customer interactivity and new product performance: moderating effects of product newness and product embeddedness”, Industrial Marketing Management, Vol. 39 No. 3, pp. 485–492.
[15] Booz, Allen, & Hamilton Inc. (1982), New products management for the 1980s, Booz Allen & Hamilton Inc, New York.
[16] Borys, B., & Jemison, D.B. (1989), “Hybrid arrangements as strategic alliances: theoretical issues in organizational combinations”, Academy of Management Review, Vol. 14 No. 2, pp. 234–249.
[17] Bowers, M.R., Martin, C.L., & Luker, A. (1990), “Trading places: employees as customers, customers as employees”, Journal of Services Marketing, Vol. 4 No. 2, pp. 55–69.
[18] Bstieler, L., & Hemmert, M. (2008), “Developing trust in vertical development partnerships: a comparison of South Korea and Austria”, Journal of World Business, Vol. 43 No. 1, pp. 35–46.
[19] Carbonell, P., & Rodriguez, A.I. (2006), “The impact of market characteristics and innovation speed on perceptions of positional advantage and new product performance”, International Journal of Research in Marketing, Vol. 23 No. 1, pp. 1–12.
[20] Carbonell, P., Rodriguez-Escudero, A.I., & Pujari, D. (2009), “Customer involvement in new service development: an examination of antecedents and outcomes”, The Journal of Product Innovation Management, Vol. 26 No. 5, pp. 536–550.
[21] Carmona-Lavado, A., Cuevas-Rodriguez, G., & Cabello-Medina, C. (2010), “Social and organizational capital: building the context for innovation”, Industrial Marketing Management, Vol. 39 No. 4, pp. 681–690.
[22] Cavusgil, S.T., Calantone, R.J. & Zhao, Y. (2003), “Tacit knowledge transfer and firm innovation capability”, Journal of Business & Industrial Marketing, Vol. 18 No. 1, pp. 6–21.
[23] Chang, D.R., & Cho, H. (2008), “Organizational memory influences new product success”, Journal of Business Research, Vol. 61 No. 1, pp. 13–23.
[24] Chen, H.H., Lee, A.H.I., Wang, H.Z., & Tong, Y. (2008), “Operating NPD innovatively with different technologies under a variant social environment”, Technological Forecasting & Social Change, Vol. 75 No. 3, pp. 385–404.
[25] Clancy, K.J. & Shulman, R.S. (1991), The marketing revolution: a radical manifesto for dominating the marketplace, Harper Business, NY.
[26] Coleman, J. (1988), “Social capital in the creation of human capital”, American Journal of Sociology, Vol. 94 No. Supplement, pp. S95–S120.
[27] Cooper, R. (2001), Winning at new products, Product Development Institute, Ancaster, ON, Canada.
[28] Cooper, R.G., & Kleinschmidt, E.J. (1991), “New product processes at leading industrial firms,” Industrial Marketing Management, Vol. 20 No. 2, pp. 137–147.
[29] Cooper, R.G., & Kleinschmidt, E.J. (1994), “Determinants of timeliness in new product development”, Journal of Product Innovation Management, Vol. 11 No. 5, pp. 381–396.
[30] Cross R., Borgatti S.P., & Parker A. (2001), “Beyond answers: dimensions of the advice network”, Social Networks, Vol. 23 No. 3, pp. 215–235.
[31] Daft, R.L., & Lengel, R.H. (1984), “Information richness: a new approach to managerial behavior and organization design”, In Research in Organizational Behavior, Vol. 6, pp. 191−233.
[32] Danneels, E., & Kleinschmidt, E.J. (2001), “Product innovativeness from the firm’s perspective: its dimensions and their relation with project selection and performance”, Journal of Product Innovation Management, Vol. 18 No. 6, pp. 357–373.
[33] Deeds D., & Hill C. (1996), “Strategic alliances and the rate of new product development: an empirical study of entrepreneurial biotechnology firms”, Journal of Business Venturing, Vol. 11 No. 1, pp. 41–55.
[34] Doll, W.J., Xia, W., & Torkzadeh G. (1994), “A confirmatory factor analysis of the end-user computing satisfaction instrument”, MIS Quarterly, Vol. 18 No. 4, pp. 453–461.
[35] Drucker, P.F. (1993), Post-capitalist society, Butterworth Heineman, New York.
[36] Dutta, S. (1997), “Strategies for implementing knowledge-based systems”, IEEE Transactions on Engineering Management, Vol. 44 No. 1, pp. 79–90.
[37] Dyer J.H., & Singh H. (1998), “The relational view: cooperative strategy and sources of interorganizational competitive advantage”, Academy of Management Review, Vol. 23 No. 4, pp. 660–679.
[38] Dyer, J.H., & Chu, W. (2000), “The determinants of trust in supplier-automaker relationships in the U.S., Japan, and Korea”, Journal of International Business Studies, Vol. 31 No. 2, pp. 259–285.
[39] Dyer, J.H., & Hatch, N.W. (2006), “Relation-specific capabilities and barriers to knowledge transfers: creating advantage through network relationships”, Strategic Management Journal, Vol. 27 No. 8, pp. 701–719.
[40] Eisenhardt, K.M., & Tabrizi, B. (1995), “Accelerating adaptive processes: product innovation in the global computer industry”, Administrative Science Quarterly, Vol. 40 No. 1, pp. 84–110.
[41] Ernst, D. (2000), “Inter-organizational knowledge outsourcing: what permits small Taiwanese firms to compete in the computer industry?”, Asia Pacific Journal of Management, Vol. 17 No. 2, pp. 223–255.
[42] Faems, D., Van Looy, B., & Debackere, K. (2005), “Interorganizational collaboration and innovation: toward a portfolio approach”, Journal of Product Innovation Management, Vol. 22 No. 3, pp. 238–250.
[43] Fang, E. (2008), “Customer participation and the trade-off between new product innovativeness and speed to market”, Journal of Marketing, Vol. 72 No. 4, pp. 90–104.
[44] Fang, E., Palmatier, R.W., & Evans, K.R. (2008), “Influence of customer participation on creating and sharing of new product value”, Journal of the Academy of Marketing Science, Vol. 36 No. 3, pp. 322–336.
[45] Fiol, C.M., & Lyles. M.A. (1985), “Organizational learning," Academy of Management Review, Vol. 10 No. 4, pp. 803–813.
[46] Fornell, C., & Larcker, D.F. (1981), “Evaluating structural equation models with unobservables and measurement error”, Journal of Marketing Research, Vol. 18 No. 1, pp. 39–50.
[47] Freel, M.S. (2003), “Sectoral patterns of small firm innovation, networking and proximity”, Research Policy, Vol. 32 No. 4, pp. 751–770.
[48] Ganesan, S., Malter, A.J., & Rindfleisch, A. (2005), “Does distance still matter? geographic proximity and new product development”, Journal of Marketing, Vol. 69 No. 4, pp. 44–60.
[49] García, N., Sanzo, M.J., & Trespalacios, J.A. (2008), “New product internal performance and market performance: evidence from Spanish firms regarding the role of trust, interfunctional integration, and innovation type”, Technovation, Vol. 28 No. 11, pp. 713–725.
[50] Gersuny, C., & Rosengren, W.I. (1973), The service society, Schenkman Pub. Co., Cambridge, MA.
[51] Gerwin, D. (2004), “Coordinating new product development in strategic alliances”, Academy of Management Review, Vol. 29 No. 2, pp. 241–257.
[52] Gnyawali, D.R., & Madhavan R. (2001), “Cooperative networks and competitive dynamics: a structural embeddedness perspective”, Academy of Management Review, Vol. 26 No. 3, pp. 431–445.
[53] Gopalakrishnan, S., & Bierly, P. (2001), “Analyzing innovation adoption using a knowledge-based approach”, Journal of Engineering and Technology Management, Vol. 18 No. 2, pp. 107–130.
[54] Granovetter, M.S. (1973), “The strength of weak ties”, American Journal of Sociology, Vol. 78 No. 6, pp. 1360–1380.
[55] Grant, R. (1996), “Toward a knowledge based theory of the firm”, Strategic Management Journal, Vol. 17 Winter Special Issue, pp. 109−122.
[56] Green, S.G., Gavin, M.B., Aiman-Smith, L. (1995), “Assessing a multidimensional measure of radical technological innovation”, IEEE Transactions in Engineering Management, Vol. 42 No. 3, pp. 203–214.
[57] Griffin, A. (1997), “The effect of project and process characteristics on product development cycle time”, Journal of Marketing Research, Vol. 34 No. 1, pp. 24–35.
[58] Griffin, A., & Page, A.L. (1993), “An interim report on measuring product development success and failure”, Journal of Product Innovation Management, Vol. 10 No. 4, pp. 291–308.
[59] Gulati R. (1998), “Alliances and networks”, Strategic Management Journal, Vol. 19 No. 4, pp. 293–317.
[60] Gupta, A.K., & Wilemon, D.L. (1990), “Accelerating the development of technology-based new products”, California Management Review, Vol. 32 No. 2, pp. 24–44.
[61] Hansen, M.T. (1999), “The search-transfer problem: the role of weak ties in sharing knowledge across organization sub-units”, Administrative Science Quarterly, Vol. 44 No. 1, pp. 82–111.
[62] Hausman, A., Johnston, W.J., & Oyedele, A. (2005), “Cooperative adoption of complex systems: a comprehensive model within and across networks”, Journal of Business & Industrial Marketing, Vol. 20 No. 4/5, pp. 200–210.
[63] Henard, D.H., & Szymanski, D.M. (2001), “Why some new products are more successful than others”, Journal of Marketing Research, Vol. 38 No. 3, pp. 362–375.
[64] Hershberger S.L. (2003), “The growth of structural equation modeling: 1994-2001”, Structural Equation Modeling, Vol. 10 No. 1, pp. 35–46.
[65] Hoegl, M., & Gemueden, H.G. (2001), “Teamwork quality and the success of innovative projects: a theoretical concept and empirical evidence”, Organization Science, Vol. 12 No. 4, pp. 435–449.
[66] Hoegl, M., & Wagner, S. (2005), “Buyer-supplier collaboration in product development projects”, Journal of Management, Vol. 31 No. 4, pp. 530–548.
[67] Huber, G.P., & Power, D.J. (1985), “Research notes and communications: retrospective reports of strategic-level managers: guidelines for increasing their accuracy”, Strategic Management Journal, Vol. 6 No. 2, pp. 171–180.
[68] Jean, R.J., Sinkovics, R.R., & Daekwan, K. (2010), “Drivers and performance outcomes of relationship learning for suppliers in cross-border customer-supplier relationships: the role of communication culture”, Journal of International Marketing, Vol. 18 No. 1, pp. 63–85.
[69] Johnson, A.C., Johnson, M.B., & Buse, R.C. (1987), Econometrics basic and applied, Macmillan, NY.
[70] Johnson, W.H.A., Piccolotto, Z., & Filippini, R. (2009), “The impacts of time performance and market knowledge competence on new product success: an international study”, IEEE Transactions on Engineering Management, Vol. 56 No. 2, pp. 219–228.
[71] Judd, C.M., & Kenny, D.A. (1981), “Process analysis: estimating mediation in treatment evaluation”, Evaluation Review, Vol. 5 No. 5, pp. 602–619.
[72] Kenis, P., & Knoke, D. (2002), “How organizational field networks shape interorganizational tie-formation rates”, Academy of Management Review Vol. 27 No. 2, pp. 275–293.
[73] Kessler, E.H., & Bierly, P.E. (2002), “Is faster really better? an empirical test of the implications of innovation speed”, IEEE Transactions on Engineering Management, Vol. 49 No. 1, pp. 2–12.
[74] Kessler, E.H., & Chakrabarti, A.K. (1996), “Innovation speed: a conceptual model of context, antecedents, and outcomes”, Academy of Management Review, Vol. 21 No. 4, pp. 1143–1191.
[75] Kessler, E.H., & Chakrabarti, A.K. (1998), “An empirical investigation into methods affecting the quality of new product innovations”, International Journal of Quality Science, Vol. 3 No. 4, pp. 302–319.
[76] Kessler, E.H., Bierly, P.E., & Gopalakrishnan, S. (2000), “Internal vs. external learning in new product development: effects on speed, costs and competitive advantage”, R&D Management, Vol. 30 No. 3, pp. 213–223.
[77] Kim, S. (2000), “The roles of knowledge professionals for knowledge management”, Inspel, Vol. 34 No. 1, pp. 1–8.
[78] Knudsen, M.P. (2007), “The relative importance of interfirm relationships and knowledge transfer for new product development success”, The Journal of Product Innovation Management, Vol. 24 No. 2, pp. 117–138.
[79] Kogut, B., & Zander, U. (1992), “Knowledge of the firm, combinative capabilities, and the replication of technology”, Organization Science, Vol. 3 No. 3, pp. 383–397.
[80] Kotabe, M., & Swan, K.S. (1995), “The role of strategic alliances in high technology new product development”, Strategic Management Journal, Vol. 16 No. 4, pp. 621–636.
[81] Kraatz M.S. (1998), “Learning by association? interorganizational networks and adaptation to environmental change”, Academy of Management Journal, Vol. 41 No. 6, pp. 621–643.
[82] Langerak, F., & Hultink, E.J. (2008), “The effect of new product development acceleration approaches on development speed: a case study”, Journal of Engineering and Technology Management, Vol. 25 No. 3, pp. 157–167.
[83] Langerak, F., Hultink, E.J., & Griffin, A. (2008), “Exploring mediating and moderating influences on the links among cycle time, proficiency in entry timing, and new product profitability”, Journal of Product Innovation Management, Vol. 25 No. 4, pp. 370–385.
[84] Lee C, Lee K, & Pennings J.M. (2001), “Internal capabilities, external networks, and performance: a study on technology-based ventures”, Strategic Management Journal, Vol. 22 No. 6–7, pp. 615–640.
[85] Lee C., & Chen, W.J. (2007), “Cross-functionality and charged behavior of the new product development teams in Taiwan’s information technology industries”, Technovation, Vol. 27 No. 10, pp. 605–615.
[86] Lee, A.H.I., Chen, H.H., & Tong, Y. (2008), “Developing new products in a network with efficiency and innovation”, International Journal of Production Research, Vol. 46 No. 17, pp. 4687–4707.
[87] Lee, T.R., Le, T.P.N., Andrea, G., & Koh, L.S.C. (2012), “Using FAHP to determine the criteria for partner’’s selection within a green supply chain: the case of hand tool industry in Taiwan”, Journal of Manufacturing Technology Management, Vol. 23 No. 1, pp. 25–55.
[88] Lengnick-Hall, C.A. (1996), “Customer contribution to quality: a different view of the customer-oriented firm”, Academy of Management Review, Vol. 21 No. 3, pp. 791–824.
[89] Lettl, C., Herstatt, C., & Gemuenden, H.G. (2006), “Users’ contributions to radical innovation: evidence from four cases in the field of medical equipment technology”, R&D Management, Vol. 36 No. 3, pp. 251–272.
[90] Levin, D.Z., & Cross, R. (2004), “The strength of weak ties you can trust: the mediating role of trust in effective knowledge transfer”, Management Science, Vol. 50 No. 11, pp. 1477–1490.
[91] Levin, D.Z., Whitener, E.M., & Cross, R. (2006), “Perceived trustworthiness of knowledge sources: the moderating impact of relationship length”, Journal of Applied Psychology, Vol. 91 No. 5, pp. 1163–1171.
[92] Lincoln J.R. (1982), Intra- (and inter-) organizational networks, in Research in the sociology of organizations. Bacharach S. B. (ed) 1. JAI Press, Greenwich, CT, pp. 1–38.
[93] Loof, H., & Heshmati, A. (2002), “Knowledge capital and performance: a new firm level innovation study”, International Journal of Production Economic, Vol. 76 No. 1, pp. 61–85.
[94] Lukas, B.A., & Ferrell, O.C. (2000), “The effect of market orientation on product innovation”, Journal of the Academy of Marketing Science, Vol. 28 No. 2, pp. 239–247.
[95] Lynn, G.S., Skov, R.B., & Abel, K.D. (1999), “Practices that support team learning and their impact on speed to market and new product success”, Journal of Product Innovation Management, Vol. 16 No. 5, pp. 439–454.
[96] Maidique, M.A., & Zirger B.J. (1985), “The new product learning cycle”, Research Policy, Vol. 14 No. 6, pp. 299–313.
[97] March, J.G. (1994), A primer on decision making: how decisions happen, Free Press, New York, NY.
[98] Marsh, H.W., & Hocevar, D. (1985), “Application of confirmatory factor analysis to the study of self-concept: first and higher order factor models and their invariance across groups”, Psychological Bulletin, Vol. 97 No. 3, pp. 562–582.
[99] McEvily B., & Zaheer A. (1999), “Bridging ties: a source of firm heterogeneity in competitive capabilities”, Strategic Management Journal, Vol. 20 No. 12, pp. 1133–1156.
[100] Meuter, M.L., Ostrom, A.L, Roundtree, R.I., & Bitner, M.J. (2000), “Self-service technologies: understanding customer satisfaction with technology-based service encounters”, Journal of Marketing, Vol. 64 No. 3, pp. 50–64.
[101] Meyer, M.H., & Utterback, J.M. (1995), “Product development cycle time and commercial success”, IEEE Transactions on Engineering Management, Vol. 42 No. 4, pp. 297–304.
[102] Miotti, L., & Sachwald, F. (2003), “Co-operative R&D: why and with whom? an integrated framework of analysis”, Research Policy, Vol. 32 No. 8, pp. 1481–1499.
[103] Mohr, J., & Nevin, J. R. (1990), “Communication strategies in marketing channels: a theoretical perspective”, Journal of Marketing, Vol. 54 No. 4, pp. 36−51.
[104] Monjon, S., & Waelbroeck, P. (2003), “Assessing spillovers from universities to firms: evidence from French firm-level data”, International Journal of Industrial Organization, Vol. 21 No. 9, pp. 1255–1270.
[105] Montoya-Weiss, M., Massey, A., & Song, M. (2001), “Getting it together: temporal coordination and conflict management in global virtual teams”, Academy of Management Journal, Vol. 44 No. 6, pp. 1251–1262.
[106] Nambisan, S. (2002), “Designing virtual customer environments for new product development: towards a theory”, Academy of Management Review, Vol. 27 No. 3, pp. 392–413.
[107] Nambisan, S., & Nambisan P. (2008), “How to profit from a better virtual customer environment,” Sloan Management Review, Vol. 49 No. 3, pp. 53–61.
[108] Narver, J.C., Slater, S.F., & MacLachlan, D.L. (2004), “Responsive and proactive market orientation and new product success”, Journal of Product Innovation Management, Vol. 21 No. 5, pp. 334−347.
[109] Nonaka, I., & Takeuchi H. (1995), The knowledge creating company, Oxford University Press, New York.
[110] Olson, E.M., Walker Jr, O.C., & Ruekert, R.W. (1995), “Organizing for effective new product development: the moderating role of product innovativeness”, Journal of Marketing, Vol. 59 No. 1, pp. 48–62.
[111] Paccagnella L. (1998), “Language, network centrality, and response to crisis in on-line life: a case study on the Italian cyber punk computer conference”, The Information Society, Vol. 14 No. 2, pp. 117–135.
[112] Pelham, A., & Wilson, D. (1996), “A longitudinal study of the impact of market structure, firm structure, strategy and market orientation culture on dimensions of small firm performance”, Journal of the Academy of Marketing Science, Vol. 24 No. 1, pp. 27–43.
[113] Peters, L.D., Johnston, W.J., Pressey, A.D., & Kendrick, T. (2010), “Collaboration and collective learning: networks as learning organizations”, Journal of Business & Industrial Marketing, Vol. 25 No. 6, pp. 478–484.
[114] Podsakoff, P.M., MacKenzie, S.B., Lee, J.Y., & Podsakoff, N.P. (2003), “Common method biases in behavioral research: a critical review of the literature and recommended remedies”, Journal of Applied Psychology, Vol. 88 No. 5, pp. 879–903.
[115] Polyani, M. (1966), The tacit dimension, Routledge & Kegan Paul, London.
[116] Portes, A, & Sensenbrenner, J. (1993), “Embeddedness and immigration: notes on the social determinants of economic action”, American Journal of Sociology, Vol. 98 No. 6, pp. 1320–1350.
[117] Prahalad, C.K. & Ramaswamy, V. (2000), “Co-opting customer competence,” Harvard Business Review, Vol. 78 No. 1, pp. 78–87.
[118] Rindfleisch, A. & Moorman, C. (2001), “The acquisition and utilization of information in new product alliances: a strength-of-ties perspective”, Journal of Marketing, Vol. 65 No. 2, pp. 1–18.
[119] Ritter, T., Wilkinson, I.F., & Johnston, W. (2002), “Measuring network competence: some international evidence”, Journal of Business & Industrial Marketing, Vol. 17 No. 2/3, pp. 119–138.
[120] Rothwell, R., Freeman, C., Horlesy, A., Jervis, V.T.P., Robertson, A.B., & Townsend, J. (1974), “SAPPHO update-project SAPPHO phase II”, Research Policy, Vol. 3 No. 3, pp. 258–291.
[121] Salomo, S., Weise, J., & Gemunden, H.G. (2007), “NPD planning activities and innovation performance: the mediating role of process management and the moderating effect of product innovativeness”, Journal of Product Innovation Management, Vol. 24 No. 4, pp. 285–302.
[122] Sawhney, M., & Prandelli, E. (2000), “Communities of creation: managing distributed innovation in turbulent markets”, California Management Review, Vol. 42 No. 4, pp. 24–54.
[123] Senker, J. (1995), “Tacit knowledge and models of innovation”, Industrial and Corporate Change, Vol. 4 No.2, pp. 425–447.
[124] Sicotte, H., & Bourgault, M. (2008), “Dimensions of uncertainty and their moderating effect on new product development project performance”, R&D Management, Vol. 38 No. 5, pp. 468–479.
[125] Sioukas, A.V. (1995), “User involvement for effective customization: an empirical study on voice networks”, IEEE Transactions on Engineering Management, Vol. 42 No. 1, pp. 39–49.
[126] Slater, S.F., & Narver, J.C. (1995), “Market orientation and the learning organization”, Journal of Marketing, Vol. 59 No. 3, pp. 63–74.
[127] Song, M., & Swink, M. (2009), “Marketing–manufacturing integration across stages of new product development: effects on the success of high-and low-innovativeness products”, IEEE Transactions on Engineering Management, Vol. 56 No. 1, pp. 31–44.
[128] Song, X.M., & Montoya-Weiss, M.M. (1998), “Critical development activities for really new versus incremental products”, Journal of Product Innovation Management, Vol. 15 No. 2, pp. 124–135.
[129] Souder, W. E. (1987), Managing new product innovations, Lexington Books, Lexington MA.
[130] Spender J.C., & Grant R. (1996), “Knowledge and the firm: overview”, Strategic Management Journal, Vol. 17 Winter Special Issue, pp. 5–9.
[131] Srinivasan, S., Pauwels, K., Silva-Risso, J., & Hanssens D.M. (2009), “Product innovations, advertising, and stock returns”, Journal of Marketing, Vol. 73 No. 1, pp. 24–43.
[132] St. John C.H., & Pouder R.W. (2006), “Technology clusters versus industry clusters: resources, networks, and regional advantages”, Growth and Change, Vol. 37 No. 2, pp. 141–171.
[133] Starbuck, W.H. (1992), “Learning by knowledge intensive firms”, Journal of Management Studies, Vol. 29 No. 6, pp. 713–740.
[134] Stevens, G.A., & Burley, J. (2003), “Piloting the rocket of radical innovation”, Research Technology Management, Vol. 46 No. 2, pp. 16–26.
[135] Sveiby, K.E. (1997), The new organizational wealth: managing and measuring knowledge-based assets, Berrett-Koehler, San Francisco.
[136] Takeishi, A. (2001), “Bridging inter- and intra-firm boundaries: management of supplier involvement in automobile product development”, Strategic Management Journal, Vol. 22 No. 5, pp. 403–433.
[137] Tichy, N.M., Tushman, M.L., & Fombrun, C. (1979), “Social network analysis for organizations”, Academy of Management Review, Vol. 4 No. 4, pp. 507–519.
[138] Trott, P. (1998), Innovation management and new product development, Pitman Publishing, London.
[139] Tsai, K.H. (2009), “Collaborative networks and product innovation performance: toward a contingency perspective”, Research Policy, Vol. 38 No. 5, pp. 765–778.
[140] Tushman, M.L., & Anderson, P. (1986), “Technological discontinuities and organizational environments”, Administrative Science Quarterly, Vol. 31 No. 3, pp. 439−465.
[141] Urban, G., & von Hippel, E. (1988), “Lead user analyses for the development of new industrial products”, Management Science, Vol. 34 No. 5, pp. 569–582.
[142] Urban, G.L., & Hauser, J.R. (1993), Design and marketing of new products (2 ed.), Prentice-Hall, Inc, Englewood Cliffs.
[143] Uzzi, B. (1996), “The sources and consequences of embeddedness for the economic performance of organizations: the network effect,” American Sociological Review, Vol. 61 No. 4, pp. 674–98.
[144] Uzzi, B. (1997), “Social structure and competition in interfirm networks: the paradox of embeddedness”, Administrative Science Quarterly, Vol. 42 No. 1, pp. 35-67.
[145] Vandenbosch, M., & Clift, T. (2002), “Dramatically reducing cycle times through flash development”, Long Range Planning, Vol. 35 No. 6, pp. 567–589.
[146] Verworn, B., Herstatt, C., & Nagahira, A. (2008), “The fuzzy front end of Japanese new product development projects: impact on success and differences between incremental and radical projects”, R&D Management, Vol. 38 No. 1, pp. 1–19.
[147] Veryzer, R.W. (1998), “Discontinuous innovation and the new product development process”, Journal of Product Innovation Management, Vol. 15 No. 4, pp. 304–321.
[148] von Hippel, E. (1982), “Appropriability of innovation benefit as a predictor of the source of innovation”, Research Policy, Vol. 11, No. 2, pp. 95–115.
[149] von Hippel, E. (1986), “Lead users: a source of novel product concepts”, Management Science, Vol. 32, No. 7, pp. 791–805.
[150] von Hippel, E. (1990), “Task partitioning: an innovation process variable”, Research Policy, Vol. 19 No. 2, pp. 407–418.
[151] von Hippel, E. (1998), “Economics of product development by users: the impact of ‘‘sticky’’ local information”, Management Science, Vol. 44 No. 5, pp. 629–644.
[152] Wegener, D., & Fabrigar, L. (2000), Analysis and design for nonexperimental data addressing causal and noncausal hypothesis, in H. T. Reis & C. M. Judd (eds.), Handbook of research methods in social and personality psychology, Cambridge University Press, New York, pp. 412–450.
[153] Whetten D.A. (1982), Issues in conducting research, in Interorganizational coordination: theory, research and implementation, Rogers D.L., & Whetton, D.A. (eds), Iowa State University Press, Ames.
[154] Xie, T.F., & Johnston, W.J. (2004), “Strategic alliances: incorporating the impact of e-business technological innovations”, Journal of Business & Industrial Marketing, Vol. 19 No. 3, pp. 208–222.
[155] Xueming, L., & Bhattacharya, C.B. (2006), “Corporate social responsibility, customer satisfaction, and market value”, Journal of Marketing, Vol. 70 No. 4, pp. 1–18.
[156] Zablah, A.R., Johnston, W.J., & Bellenger D.N. (2005), “Transforming partner relationships through technological innovation”, Journal of Business & Industrial Marketing, Vol. 20 No. 7, pp. 355–363.
[157] Zahay, D., Griffin, A., & Fredericks, E. (2004), “Sources, uses, and forms of data in the new product development process”, Industrial Marketing Management, Vol. 33 No. 7, pp. 657–666.
[158] Zander, U., & Kogut, B. (1995), “Knowledge and the speed of transfer and limitation of organizational capabilities: an empirical test”, Organization Science, Vol. 6 No. 1, 76–92.
指導教授 林明杰(Ming-Ji James Lin) 審核日期 2012-1-12
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   
網路書籤 Google bookmarks   del.icio.us   hemidemi   myshare   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡  - 隱私權政策聲明