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姓名 張博鈞(Po-Chun Chang)  查詢紙本館藏   畢業系所 工業管理研究所在職專班
論文名稱 應用分析層級法於電子化學品業委外供應商評選準則之研究
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摘要(中) 對現今企業而言,委外已是一項營運的策略之一,因此本研究以屬於高科技產業內的電子級化學品製造產業為研究對象,探討其在策略性委外的需求下,以成本、品質、交期、彈性與服務等五個構面及其所延伸之重要影響因素來建立多準則決策架構,經由專家訪談的方式取得其判斷意見,並運用分析層級法加以分析,以評選出電子化學品業委外供應商的評選準則。
經由本文之研究探討後發現,電子化學品製造產業因其主要客戶為半導體產業,因此在委外供應商的評選準則上的優先順序為:一、品質。二、交期。三、成本。四、彈性。五、服務。而促使企業產生委外需求的成本因素並非為第一優先考量項目,顯示了現代產業所關注的品質與交期,亦延伸至其所委外的供應商。本研究所探討之電子化學品業委外供應商評選準則,將可提供業界作為評選其委外供應商的參考,亦可提供給委外供應廠商做為取得原廠合格供應商的參考,使參與其中的廠商了解雙方的需求,進而互惠互利以提升雙方的競爭力。
摘要(英) For most of corporations today, outsourcing has been one kind of operation strategies; the study is focused on electronic chemicals manufacturers of the high-end technology, aiming at the decision structure backed up by the demand of strategic outsourcing with five essential factors: cost, quality, delivery, flexibility and service as well as their derivative effects. In this research, experts share their insights through interviews and those elements are analyzed by the method of AHP (Analytical Hierachy Process) in order to set up an outsourcing supplier selection standard for the electronic chemicals manufacurers industry.
The research shows that electronic chemicals manufacurers industry has a direct supply-demand relationship with SEMICON industry, and the outsourcing suppliers of electronic chemicals manufacurers industry are chosen in terms of quality, following with delivery, cost, flexibility, and service. Ironically, the cost is not regarded as a top priority even though it is the main cause of outsourcing. This indicates quality and delivery are what corporations really consider to choose and decide on their suppliers. The set of standards can be applicable in electronic chemicals manufacurers indutry and among the outsourcing suppliers when they need the reference to be qualified by the original manufacturers. It enables both sides to work together to create a win-win situation and help each other to be more competitive and successful in the marketplace.
關鍵字(中) ★ 供應商評選
★ 委外
★ 電子化學品製造產業
★ 分析層級法
關鍵字(英) ★ electronic chemicals manufacurers industry
★ outsourcing
★ supplier selection
★ analytical hierachy process
論文目次 目 錄
目次 頁次
中文摘要 ……………………………………………………... i
英文摘要 …………………………………………………….. ii
誌 謝 ……………………………………………………. iii
目 錄 ……………………………………………………. iv
圖 目 錄 ……………………………….………...…………. vi
表 目 錄 ……………………………………..…………….. vii
第一章 緒論 ………………………………………………… 1
1.1 研究背景與動機 ………………….……………………. 1
1.2 研究目的與範圍 ………………….……………………. 3
1.3 研究架構 ………………………….……………………. 4
第二章 文獻探討 …………………………………………… 5
2.1 委外的原因與風險 ……………………….……………. 5
2.2 供應商評選關鍵因素 ………………………………….. 7
2.3 電子化學品產業 ……………………………………… 11
2.4 電子化學品業委外供應商評選準則與因素 ………… 13
第三章 研究方法 …….….………………………………… 15
3.1 分析層級法(AHP) ……………………………………. 15
3.2 研究架構 ……………………………………………… 23
3.3 專家訪談 ……………………………………………… 25
3.4 訪談問卷設計 ………………………………………… 26
第四章 資料分析與研究結果 ……..……………………… 29
4.1 委外供應商評選準則分析 …………………………… 29
4.2 委外供應商評選準則下各延伸因素分析 …………… 30
4.3 委外供應商評選準則及因素權重分析結果 ………… 32
第五章 結論與建議 ……………………………………….. 34
5.1 結論 …………………………………………………… 34
5.2 建議 …………………………………………………… 36
參考文獻 …………………………………………………… 37
附錄一 委外供應商評選準則專家訪談資料記錄表 …….. 41
附錄二 委外供應商評選準則計算 ……………………….. 42
附錄三 委外供應商評選準則延伸之因素計算表 ……….. 43
附錄四 委外供應商評選準則延伸之因素權重計算表 ….. 44
參考文獻 中文部份
[1]工研院IEK中心,2006電子材料工業年鑑,工研院技術研究院,新竹縣,民國九十五年五月。
[2]王繼營,「以系統方法建立電子化學品業環境管理指標之研究」,國立中央大學環境工程研究所,碩士論文,民國九十五年七月。
[3]鄭武順,「2005台灣化學科技產業高峰論壇歡迎詞」,2005台灣化學科技產業高峰論壇,台灣化學科技產業協進會,台北市,民國九十四年九月。
[4]鄧振源著,計劃評估-方法與應用第二版,二版,海洋大學運籌規劃與管理中心,基隆市,民國九十四年九月。
[5]劉仁智,「多準則決策:分析層級程序尺度之研究」,國防管理學院資源管理研究所,碩士論文,民國八十三年。
英文部份
[1] Audience survey, “The Outsourcing World Summits 2001-2004”, produced by Michael F. Corbett & Associates, Ltd. 2004.
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[3] Bhagwati, J. and Panagariya, A. and Srinivasan, T., “The Muddles About Outsourcing”, Journal of Economic Perspectives, 18(4), 2004.
[4] Chan, FTS and HK Chan, “Development of the supplier selection model-a case study in the advanced technology industry”, Proceeding of the Institution of Mechancial Engineers, 218, pp.1807-1824, Dec. 2004.
[5] Christian Berggren and Lars Bengtsson, “Rethinking Outsourcing in Manufacturing: A Tale of Two Telecom Firms”, European Management Journal, Vol.22, No.2, pp. 211-223, 2004.
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[11] Jennings D., “Outsourcing Opportunities for Financial Services”, Long Range Planning, Vol. 29, No.3, 1996.
[12] Kahraman, Cengiz, Ufuk Cebeci and Ziya Ulukan, “Multi-criteria supplier selection using fuzzy AHP”, Logistics Information Management, Vol. 16, No. 6, pp.382-394, 2003.
[13] Keiser, G., “Gartner Says Half of Outsourcing Projects Doomed Fail”, http://www.crn.com, 26 March 2003.
[14] Landeros, R. and Monckza, R.M., “Cooperative Buyer / Seller Relationships and a Firm’s Competitive Strategy”, International Journal of Purchasing and Materials Management, Vol.25, No.3, pp.9-18, Fall 1989.
[15] Michael F. Corbett, The Outsourcing Revolution: why it makes sense and how to do it right, Dearborn Trade Publishing, a Kaplan Professional Company, 2004.
[16] Mohanty, R. P. and Deshmukh, S.G., Essentials of Supply Chain Management, Phoenix Publishing House, New Delhi, 2001.
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[18] Nydick, R. L. and Hill, R.P. “Using the analytical hierarchy process to structure the supplier selection procedure”, Journal of Purchasing Mater. Managmt, 25(2), pp.31-36, 1992.
[19] Porter, M. E., “How competitive forces shape strategy”, Harvard Business Review, March/April 1979.
[20] Quinn, J. B., “Outsourcing Innovation: The New Engine of Growth”, Sloan Management Review, Vol. Summer, pp.13-28, 2000.
[21] Saaty T. L., The Analysis Hierarchy Process, McGraw-Hill Inc, 1980.
[22] Tarsh, S., “Managing the Outsourcing Relationship: A Shared Vision Produces Greater Rewards”, Outsourcing Institute, http://www.outsourcing.com/, 2000.
[23] The Outsourcing Institute Membership, Survey of Current and Potential Outsourcing End-Usere, 1998.
[24] Weber, C. A., J.R. Current and W.C. Benton, “Vendor Selection Criteria and Methods”, European Journal of Operational Research, Vol. 50, No.1 pp.2-18, 1991.
[25] Yin, R. K., Case Study Research Design and Methods, 3rd., London: Sage, 2003.
[26] Zimmermann, H. J., Fuzzy Set Theory and Its Applications, 3rd Edition, Kluwer Academic Publishers, 1996.
指導教授 陳振明(Jen-Ming Chen) 審核日期 2008-6-26
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