應用於社群網路服務之媒合適配度估算─以遲緩兒社群及其志工服務為例

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：29

、訪客IP：3.143.0.18

姓名

蔣雯玲(Wen-Ling Chiang) 查詢紙本館藏

畢業系所

資訊工程學系

論文名稱

應用於社群網路服務之媒合適配度估算─以遲緩兒社群及其志工服務為例
(Assessment of Matching Fitness for Social Network Services - A Case Study on the Community of Developmental Delay Children and its Volunteer Service)

相關論文

★ 無線行動隨意網路上穩定品質服務路由機制之研究	★ 應用多重移動式代理人之網路管理系統
★ 應用移動式代理人之網路協同防衛系統	★ 鏈路狀態資訊不確定下QoS路由之研究
★ 以訊務觀察法改善光突發交換技術之路徑建立效能	★ 感測網路與競局理論應用於舒適性空調之研究
★ 以搜尋樹為基礎之無線感測網路繞徑演算法	★ 基於無線感測網路之行動裝置輕型定位系統
★ 多媒體導覽玩具車	★ 以Smart Floor為基礎之導覽玩具車
★ 行動社群網路服務管理系統－應用於發展遲緩兒家庭	★ 具位置感知之穿戴式行動廣告系統
★ 調適性車載廣播	★ 車載網路上具預警能力之車輛碰撞避免機制
★ 應用於無線車載網路上之合作式交通資訊傳播機制以改善車輛擁塞	★ 智慧都市中應用車載網路以改善壅塞之調適性虛擬交通號誌

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

至系統瀏覽論文 ( 永不開放)

摘要(中)

隨著資訊與通訊科技的進步，網際網路服務應用已成為日常生活中不可或缺的一環，人們社群交流也透過各種通訊設備與網路技術，自然而然形成更緊密的社群網路 (Social Networks)；加上無線通訊設備的發展，更產生出透過無線通訊設備連結彼此的行動社群網路。本論文所探討的社群網路是由天使心家族基金會之遲緩兒家長、志工以及專職人員所組成，根據深入訪談天使心家族基金會社群的結果，遲緩兒家長所需求服務類型眾多；故如何幫助家長與天使心家族基金會從志工們中，找出一位最適當的志工給予家長服務，這點是本論文的重心。
本論文將提出一個媒合遲緩兒家長與志工的系統，遲緩兒家長可在系統中提出服務需求，而志工於系統中提出可服務的時段與項目，本系統將會針對家長與志工提出的項目媒合遲緩兒家長與志工；但是會有多位志工都滿足該位遲緩兒家長的需求的情況，為了考慮系統自動媒合，本論文提出利用媒合適配度挑選出較適當的志工給予家長服務。在計算媒合適配度的過程中，本論文將考慮家長與志工的服務滿意度調查問卷、志工的專業技能以及遲緩兒家長與志工之間的地理位置距離，利用此三個因素達到選出一位較適合的志工給予家長服務。
為了調查媒合適配度的效果，本論文收集兩次天使心家族基金會例行性講座活動中家長與志工的服務滿意度調查問卷，並於第二次活動中利用媒合適配度將家長與志工媒合。第二次問卷與第一次問卷的比較後，在第二次的13對成功媒合的配對中，有53.846%的家長與志工對於「整體滿意度」的評分有提升，以及42.3%的家長與志工對於「服務評價」的評分有提升的趨勢，可看出本論文提出的媒合適配度計算，有達到挑選一位較適合服務家長的志工，使家長與志工能滿意服務的過程。

摘要(英)

As the evolving of Internet technologies, its application has gradually affected human life. It naturally becomes a social network in community or among communities, who used communication technologies and devices to communicate with each other. And wireless mobile communication devices exuberantly develop, so mobile social networks were formed by people who communicated through mobile devices. The referred mobile social network is composed of parents with Developmental Delay Children (DDC), volunteers and staff in Angel Heart Family Social Welfare Foundation. Service types, which parents with DDC needed, had many kinds by results of depth interview. About this paper, it is a point how to assist parents finding an appropriate volunteer to serve this parent.
This paper proposed a system to matching parents with DDC and volunteers. In this system, parents requested a service and volunteers provided service which he could serve. This system will match parents and volunteers by those service items. For selecting a more appropriate volunteer, this paper proposed matching fitness to select volunteers. In matching fitness, this paper considered service questionnaires from parents and volunteers, professional skills of volunteers and distance between parent and volunteer.
In order to investigate effect of matching fitness, twice questionnaire surveys were executed in routine activity of Angel Heart Family Social Welfare Foundation. And parents with DDC and volunteers were matched by matching fitness in second activity. Compare second activity with first activity, and then 53.864% “Overall Satisfaction” and 42.3% “Service Feedback” of questionnaires in second activity are higher than questionnaires in first activity regarding 13 pairs were matched in second activity. By investigation report, matching fitness could select a more appropriate volunteer and make parents with DDC and volunteers satisfying the service.

關鍵字(中)

★ 社群網路服務
★ 行動位置服務
★ 信任計算
★ 行動社群網路
★ 社群網路

關鍵字(英)

★ Social Network Services
★ Mobile Location-based Service
★ Trust Evaluation
★ Mobile Social Networks
★ Social Networks

論文目次

摘要 i
Abstract ii
誌謝 iii
目錄 iv
圖目錄 vi
表目錄 viii
第1章緒論 1
1.1 概要 1
1.2 研究動機與目標 3
1.3 章節架構 5
第2章相關研究 6
2.1 社群網路 6
2.2 行動社群網路 9
2.3 天使心家族基金會社群的特色與需求 12
2.4 社群網路的信任計算 16
2.5 行動位置服務 19
第3章系統架構 22
3.1 系統概念與架構 23
3.2 系統媒合 29
3.3 媒合適配度 35
3.3.1 服務問卷 36
3.3.2 專業技能 40
3.3.3 地理位置資訊 41
第4章實作與分析 43
4.1 系統環境 43
4.2 開發工具 44
4.3 系統功能展示 45
4.4 系統測試 55
第5章問卷調查與討論 58
5.1 實際服務調查結果與分析 58
5.2 媒合適配度成果分析 80
5.3 訪談整理 88
第6章結論與未來展望 102
6.1 結論 102
6.2 未來展望 103
參考文獻 105
附錄A 家長服務滿意度調查問卷 110
附錄B 志工服務滿意度調查問卷 112
附錄C 問卷調查資料統計列表 114

參考文獻

[1]M. Jamali and H. Abolhassani, “Different Aspects of Social Network Analysis,” Proceedings of IEEE/WIC/ACM International Conference on Web Intelligence, Hong Kong, pp. 66-72, Dec. 2006.
[2]D. J. Watts, Six Degrees: The Science of A Connected Age, W. W. Norton & Company, 1st edition, Feb. 2003.
[3]T. Jiang and D. He, “Redefining Social Network Services: A Solution to Personal Information and Knowledge Management,” Proceedings of IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology Workshops, pp. 292-295, Nov. 2007.
[4]S. Staab, P. Domingos, P. Mika, J. Golbeck, L. Ding, T. Finin, A. Joshi, A. Nowak and R. R. Vallacher, “Social Networks Applied,” IEEE Intelligent Systems Magazine, vol. 20, Issue 1, pp. 80-93, Jan.-Feb. 2005.
[5]P. O. Boykin and V. P. Roychowdhury, “Leveraging Social Networks to Fight Spam,” IEEE Computer Magazine, vol. 38, Issue 4, pp. 61-68, April 2005.
[6]C. Menkens and N. Kjellin, “IMS Social Network Application with J2ME compatible Push-To-Talk Service,” Proceedings of International Conference on Next Generation Mobile Applications, Services and Technologies, Cardiff, UK, pp. 70-75, Sep. 2007.
[7]T. Yokoyama, S. Kashihara, T. Okuda, Y. Kadobayashi and S. Yamaguchi, “A Generic API for Retrieving Human-Oriented Information from Social Network Services,” Proceedings of International Symposium on Applications and the Internet Workshops, Hiroshima, Japan, pp. 33, Jan. 2007.
[8]Friendster, http://www.friendster.com/.
[9]Orkut, http://www.orkut.com/.
[10]D.N. Kalofonos, Z. Antoniou, F.D. Reynolds, M. Van-Kleek, J. Strauss and P. Wisner, “MyNet: A Platform for Secure P2P Personal and Social Networking Services,” Proceedings of Sixth Annual IEEE International Conference on Pervasive Computing and Communications, Honk Kong, pp. 135-146, Mar. 2008.
[11]S. J.H. Yang, J. Zhang and I. Y.L. Chen, “Web 2.0 Services for Identifying Communities of Practice through Social Networks,” Proceedings of IEEE International Conference on Services Computing, Salt Lake City, USA, pp. 130-137, July 2007.
[12]Y.-H. Kuo, F. Wu and R.-L. Hsiao, “A Trust Evaluation to Help On-line Consumer to Choose the Provider in Auction Web Site,” Proceedings of International Conference on Service Systems and Service Management, Chengdu, China, pp. 1-6, June 2007.
[13]P. Fu, C. Wu and Y. Peng, “Method for Automated Discovery of Network Communities within Mobile Communication Data,” Proceedings of International Conference on Control, Automation, Robotics and Vision, Singapore, pp. 1-4, Dec. 2006.
[14]dodgeball.com :: mobile social software, http://www.dodgeball.com/.
[15]S. Counts and K.E. Fisher, “Mobile Social Networking: An Information Grounds Perspective,” Proceedings of the 41st Annual Hawaii International Conference on System Sciences, Waikoloa, USA, pp. 153-153, Jan. 2008.
[16]M. Takemoto, Y. Yokohata, T. Tokunaga, M. Hamada and T. Nakamura, “Demo: Implementation of Information-Provision Service with Smart Phone and Field Trial in Shopping Area,” Proceedings of Fourth Annual International Conference on Mobile and Ubiquitous Systems: Networking & Services, Philadelphia, USA, pp. 1-3, Aug. 2007.
[17]Y.-J. Chang, H.-H. Liu, L.-D. Chou, Y.-W. Chen and H.-Y. Shin, “A General Architecture of Mobile Social Network Services,” Proceedings of International Conference on Convergence Information Technology, Gyeongju, Republic of Korea, pp. 151-156, Nov. 2007.
[18]A. Haussler and B. Kurtz-Costes, “Child Care for Preschoolers with Autism: An Exploration of Mothers' Beliefs, Decision-Making, and Knowledge,” Early Childhood Research Quarterly, Volume 13, Number 3, pp. 485-499, 1998.
[19]Y. Wang and V. Varadharajan, “Role-based Recommendation and Trust Evaluation,” Proceedings of The 9th IEEE International Conference on E-Commerce Technology and the 4th IEEE International Conference on Enterprise Computing, E-Commerce, and E-Services, Tokyo, Japan, pp. 278-288, July 2007.
[20]S. Guan, X. Dong, W. Wu, Y. Mei and S. Liao, “Trust Management and Service Selection in Pervasive Computing Environments,” Proceedings of International Conference on Computational Intelligence and Security Workshops, pp. 620-623, Dec. 2007.
[21]J. Golbeck and J. Hendler, “Inferring Binary Trust Relationships in Web-Based Social Networks,” ACM Transactions on Internet Technology, vol. 6, Issue 4, pp. 497-529, Nov. 2006.
[22]M. H. Durad, Y. Cao and L. Zhu, “Two Novel Trust Evaluation Algorithms,” Proceedings of International Conference on Communications, Circuits and Systems, Guilin, China, vol. 3, pp. 1641-1646, June 2006.
[23]W. Zhang, J. Bi, J. Wu and Z. Qin, “An Approach to Optimize Local Trust Algorithm in SureMsg Service,” Proceedings of ECSIS Symposium on Bio-inspired, Learning, and Intelligent Systems for Security, Edinburgh, UK, pp. 51-54, Aug. 2007.
[24]C. Rigney, S. Willens, A. Rubens and W. Simpson, “Remote Authentication Dial In User Service (RADIUS),” IETF RFC 2865, http://tools.ietf.org/html/rfc2865, June 2000.
[25]J. Schiller and A. Voisard, Location-Based Services, Morgan Kaufmann, 1 edition, Apr. 2004.
[26]J. Hjelm, Creating Location Services for the Wireless Web, Wiley, Pap/Cdr edition, Feb. 2002.
[27]Z. Yilin, “Standardization of Mobile Phone Positioning for 3G System,” IEEE Communications Magazine, vol. 40, Issue 7, pp.108-116, July 2002.
[28]R. Bajaj, S. L. Ranaweera, D. P. Agrawal, “GPS: Location-Tracking Technology,” IEEE Computer Magazine, vol. 35, Issue 4, pp. 92–94, Mar. 2002.
[29]J.G. McNeff, “The Global Positioning System,” IEEE Transactions on Microwave Theory and Techniques, vol. 50, Issue 3, pp. 645-652, Mar. 2002.
[30]J. Borkowski, J. Niemela and J. Lempiinen, “Cellular location techniques supporting AGPS positioning,” Proceedings of IEEE 62nd Vehicular Technology Conference, Dallas, USA, vol. 1, pp. 429-433, Sep. 2005.
[31]WIFLY - 無線上網, http://www.wifly.com.tw/Wifly6/tw.
[32]洪素英，「發展遲緩幼兒之家庭生活素質研究」，國立彰化師範大學特殊教育研究所碩士論文，未出版，彰化市，1998。
[33]中國鐵道採用北電行動網路強化高速鐵路營運, http://cpro.com.tw/channel/news/content/index.php?news_id=55946.
[34]台北《無線寬頻建置》獲選世博會最佳城市, http://cpro.com.tw/channel/news/content/index.php?news_id=55975.
[35]WiMAX已成下一代無線網路發展重心, http://cpro.com.tw/channel/news/content/index.php?news_id=8259.
[36]黃連福，「行動社群網路服務管理系統－應用於發展遲緩兒家庭」，國立中央大學資訊工程研究所碩士論文，未出版，中壢市，2007。
[37]郭逸玲、卓妙如，「發展遲緩兒早期療育之概念與模式」，身心障礙研究季刊(Journal of Disability Research(Taiwan))，vol.2，no.2，pp. 68-76，2004。
[38]鍾育志，「如何早期發現發展遲緩兒童」，台灣兒科醫學會雜誌，vol. 41，pp. 51-59，2000。
[39]崔文、殷志揚、陳昭男，「行動網路定位技術概觀」，電腦與通訊，115期，pp. 54-60，2006年3月。
[40]徐震、林萬億，當代社會工作，五南圖書出版股份有限公司，台北市，二版一刷，1992年4月。
[41]楊世瑩，SPSS統計分析實務，旗標出版股份有限公司，台北市，初版，2005年7月。
[42]加藤千惠子、盧志和、石村貞夫，意見調查&資料處理SPSS使用手冊，鼎茂圖書出版股份有限公司，編審：陳耀茂，台北市，初版，2006年2月。
[43]邱皓政，量化研究與統計分析：SPSS中文視窗版資料分析範例解析(基礎版)，五南圖書出版股份有限公司，台北市，初版一刷，2006年11月。

指導教授

周立德(Li-Der Chou)

審核日期

2008-7-23

推文